Rated 1 out of 5 by MikeKors Dissapointing
Hotel was fine and was the quality I'd expect from SPG. However, an hour or two after checking out I had realized I left my watch in the nightstand. I returned to the front desk as I was still in the downtown San Diego area. Unfortunately they had already rented out the room which is understandable. Reception took my name and number and told me that I would get a phonecall and the watch would be mailed to me. I did not receive a phone call for two weeks. I called reception and they forwarded me to security. They weren't even aware of the situation. I finally was forwarded to someone who had remembered that I had raised this issue on checking out. I didn't really get any closure as the rep was going to call me when they found any information. There was no phone call until I called back in a couple weeks. Security did not find the watch and the cleaning staff "didn't find anything". I am not upset about the watch as much as I was just frustrated by the lack of effort and closure from the hotel staff. Very poorly managed.
May 15, 2016
Rated 2 out of 5 by karlamei Underwhelming at best
There are a lot of hotel options in downtown San Diego, including a lot of SPG hotels and even another Westin. I found this Westin to be underwhelming, even disappointing. I like to stay at Westin hotels because:
1) Heavenly bed
2) emphasis of health/wellness
3) the gym
And my stay fell short in all three.
1) Heavenly bed: sheets were rough- time to replace them!
2) in my "upgraded" room, which looked to be one of the smallest on the floor, I could hear the family next door. And I say family because of the crying baby. Walls are thin, which guarantees you won't get a good night's rest. Also, on the 19th floor I could still hear what was going on down at the sidewalk. I grew up in Manhattan, on the 25th floor of an apartment building, on a busy street. The road noise was worse at this hotel.
3) the gym was closed. I absolutely would not have stayed at the hotel had I known the gym was closed. All I wanted to do was wake up and use the gym- a warm-up run and a Fitstar workout. But when I checked in at 10:45pm, I was told the gym was closed.
Look elsewhere for a place to stay.
May 13, 2016
Rated 3 out of 5 by Svenne102 central location & good views
The Westin San Diego is centrally located in the CBD and within walking distance to the Gas Lamp Quarter and the piers.
The rooms are comfortable and spacious, with good views of the city (higher floors).
The staff is friendly but could be more resourceful in providing services to guest.
SPG Platinum recognition only upon request and to the bare minimum. I got the impression that staff does not differ between walk-in guests and SPG Platinum guests. Further, the hotel seems not to have a lounge.
Make a Green Choice
I usually select the "Make a Green Choice". At this hotel the Make a Green Choice is not night by night but for the whole stay and no staff will enter the room. I stayed for 5 nights and during the stay not even the trash bins were emptied. Make a Green Choice should be about saving the environment, Cleaning the trash bin should be done daily regardless.
Overall a decent business hotel in downtown for business travel.
April 30, 2016
Rated 3 out of 5 by Loki777 Adequate. Needs rennovation
Check in - Staff is more interested in up charges than helping. Lied about upgrades available until I pointed out upgrades were available. Then magically she found them.
Many False promises on in room documentation. No refreshment centers. No gift shop.
Service request answered by operators who have minimal training. Their overall server score is less than 8 MTD and YTD.
April 29, 2016
Rated 2 out of 5 by luuman Room was comformtable but no Gym service
The room was comfortable, Bed and room was very clean. I wanted to exercise though when I was on this trip, but the gym was unavailable for all the days of my trip. It would have been nice to have alternatives available, especially for the price I paid.
April 25, 2016
Rated 1 out of 5 by ethereal Please Do Not Stay Here - Not Worth It
I'm very disappointed with my experience at the Westin hotel.Parking was horrendous but more importantly, nothing seemed ready for us when we checked in. This is the kind of issue I would expect from Motel 6, not the Westin. Our room had a very awkward layout with a sidewall right in our face as soon as we opened the entrance door to the room. Also, the room was very small. I expected much better than this. The bed had stains, which I assume were from a drink spilled by a previous guest, but who knows really what it was. Westin didnt clean the stain, they decided to just cover it up with sheets. The amenities were very bare bones. The bathroom had no fan to pull out shower steam so of course whenever the shower was used the room turned into a foggy furnace. Our reservation was for two. We shouldn't have to call because we're missing a bathrobe or because there's only 1 tiny bar of soap/shampoo etc. Did Westin expect us to use the same bar of soap between 2 people for 3 days? We had to call the receptionist repeatedly for other things as well that should have been ready for us including more towels/napkins etc Given how much we spent, I was expecting much better treatment. Also the Westin did nothing but try and nickel and dime us as well. We spent close to $400 for 2 nights: this did not include any parking discount or even decent parking recommendations (would've been nice if they had mentioned street meter parking in San Diego is free on sundays and after 6pm on Fri/Sat, guess they thought that was irrelevant, or maybe they get a kickback % when they refer people to use the $25 a night garage across the street), no continental breakfast was offered (this was especially upsetting), and there were ridiculous oversized service charges for basic things...like ordering a drink at the bar from your room...costs an extra $6 delivery fee per drink PLUS 20% price hike....when the receptionist non-chalantly told me this I literally asked "It costs that much for someone to jump on an elevator and bring us a couple drinks?? Nevermind, no thanks". We were better off ordering alcohol through a delivery app like Drizzly or just checking out the local bars. All in all, please do not waste your money here. I recommend staying at the Sofia, or better yet just save your money and go somewhere cheaper altogether because you will regret staying at the westin in downtown san diego.
The only positive things I can say are that most of the staff at least seem friendly and approachable. And the view from our room was nice. Also while the bed was stained it was at least a comfortable bed. But not worth all the headaches we had during our stay.
April 25, 2016
Rated 5 out of 5 by Acruz89 Beautiful hotel
This hotel was very beautiful we got an amazing view and thanks to the hotel staff for being very friendly. It was definitely a pleasure to stay here and we look forward to coming back in the future.
April 25, 2016
Rated 4 out of 5 by Linda005 Good Hotel, Centrally located
BIG kudos to Helen/Guest Services and Teresa/Bar for making our 6yr anniversary memorable.
Helen was very helpful in the pre-arrival process. She upgraded us to the Deluxe King & had a little surprise in the room for our return.
Teresa made the most amazing long island ice tea and introduced us to my NEW favorite drink; Mrs. Robinson. YUM!
the hotel and facilities were adequate. too bad the pool/Jacuzzi was outdoor (unfortunately the weather was not favorable on this stay, hence we were not able to utilize)
since room service, restaurant and "café" offered the same menu, we opted to dine off site for a few meals.
March 14, 2016