Rated 3 out of 5 by LeslieDS unimpressed
never have I stayed at a Hotel where I was told NO so many times in my 1 night stay.
i parked in the building's self park only to find out later it isn't affiliated with the hotel & they only offer valet and could not validate my self parking.
i am only a gold SPG member, but am usually given free internet. when i asked about it, i was again told no.
then i asked for a late checkout (1 hour later than posted) and again was told NO.
Finding the actual parking and entrance for this property was also a challenge. the street address & entrance are around the corner from one another with no clear sienage. and the facet that many of the streets are one way make it even more challenging to access.
When needing a San Diego hotel in the future, I will not stay here again, I will locate another Starwood property.
March 6, 2012
Rated 5 out of 5 by Manju Great views
Although I was only staying one night at the Westin-SD, it was a very pleasurable experience. Located in downtown San Diego, my room gave me a breathtaking view of San Diego bay and the San Diego skyline. The room was spacious, clean, and met my every expectation. I'd like to single out one desk clerk employee - Melissa - who actually remembered my birthday from a day earlier. The entire staff was excellent and I would, without hesitation, recommend this hotel.
December 22, 2011
Rated 5 out of 5 by Brian36 Always a pleasure
I've stayed at this hotel numerous times, and it's always a great experience. The front desk knows how to provide excellent service.
January 7, 2012
Rated 5 out of 5 by RenaAJ Over the top fabulous!
We checked into the hotel for one night stay...I was there to run the half marathon and my 80 year old aunt was with us, she loves to cheer me on in these races and it have become a yearly weekend for us...it was also her birthday weekend. I mentioned to the check in staff that this was my aunt's 80th birthday and the resulting actions were over the top....the staff delivered ice cream and candles, drink and coffee coupons...and more importantly made my aunt feel so special whenever she was in the lobby....they gave her very special attention and I so totally apprecitated the attention they gave her...she smiled the entire weekend and has memories that she will share for months and months...thank you Westin!!
June 23, 2013
Rated 3 out of 5 by JIP7 Go green??
The card provided suggesting to go green offers an incentive for doing so. I placed the card on my door knob and was surprised to find out after the fact that this means no one even enters the room to make the bed or pick up dirty linen. Perhaps I read it wrong, but I thought it just meant that bed linen and towels would not be replaced. I fail to see how NOT making the bed or tidying the room helps to make the world a greener place. So I would suggest you consider making the door hanger instructions (and what to expect) more clear for your guests. I also did not receive the incentive offered for the inconvenience I experienced. Quite disappointing overall.
May 14, 2012
Rated 5 out of 5 by BillyBella Great service and dog friendly!
Staff was super friendly and the accommodations were perfect. Also our dogs rated two paws up!
July 14, 2013
Rated 5 out of 5 by Cynthiaroselyn Lovely Hotel, great location, super convenient
We had an overnight stay last week. Booking on-line was a breeze. Hotel was withing walking distance of everywhere we wanted to be. The room was clean, comfortable and quiet, the staff efficient and friendly, and the breakfast buffet offered numerous choices. Will definitely stay here again.
May 8, 2012
Rated 5 out of 5 by Cris787 More than expected
After a business meeting, we stayed for a weekend at this Westin. Unfortunately it rain during that weekend. And that's when we met Esperanza, hotel staff, she went beyond her duty to make us feel great about our "ruined weekend". She lend us an umbrella so we can go to downtown and also her manager gave us a voucher for breakfast the next day. Overall the hotel was great, the room was perfect and the staff even better. Definitely when in San Diego this my go to hotel. Highly recommended.
December 17, 2014