Rated 4 out of 5 by Byoung Overall good experience
For the most part I have the same complaints as most others. The charge for parking is very high, wifi should be free and there should be two robes in each room. On the plus side, the location is very good, you can walk to the USS Midway museum and the Gaslamp district. I was disappointed that when I made the reservation over the phone and when I checked in I told them we were celebrating our anniversary but it was never acknowledged. Usually they provide a bottle of wine or something. When we arrived the fridge was not working and engineering arrived within 10 minutes. He said it had been unplugged which is a common occurrence as the noise bothers some people. Then shouldn't housekeeping check that??!! Instead of bothering guests with this? The concierge was very helpful in providing good restaurants and tickets for attractions to save us waiting in line.
August 18, 2014
Rated 4 out of 5 by Jalene Great value
I've been planning meetings for many years and coming to this particular hotel for 7 or 8 years. The primary reason is the staff is amazing and makes the job of meeting planning easier. In particular, Paul, is a superstar! But he has many on the team that are wonderful to back him up - Baron with Food & Beverage, and Lex with room reservations. All are very responsive and good at what they do.
While I love the staff and hotel there are two downsides - very basic pool area and the restaurant is very expensive for the quality of food and service. Hard to believe since the meals and service are both great for on site meetings. There are many wonderful restaurants closeby so I highly recommend you take advantage of the concierge and enjoy something in Little Italy or Gaslamp.
August 13, 2014
Rated 5 out of 5 by BG14 Great stay
Outstanding service from all employees from check-in to airport shuttle made this an excellent stay. Room was typical Westin standard which is excellent. Pool was smallish but to be expected for downtown hotel. Really good location. Nice views. Only issue with hotel is average dining room - go out if you are looking for a good meal as they are not really set up for this. That said, our waitress, Ann, was terrific.
Overall an excellent stay.
August 12, 2014
Rated 4 out of 5 by Nikki72 Loved it!!!
I was a little iffy on staying here after reading some of the reviews but it was fantastic!!!! The staff was very helpful and attentive. The room was quiet, nice shower, friendly staff, clean amenities. I did take note of the valet fee and paid attention to the near by parking garage. It was not a big deal to park my car literally across the street from the valet plus it's half the fee. Another FYI, if you're planning on going to Sea World for a day, buy online. You can get a 20.00 discount for a day pass (64.00) vs 80 something the concierge quoted me. It's close to the Westfield mall, a few blocks from Gaslamp district, 15 minutes from Sea World or Coronado. I'd definitely stay here again!
August 11, 2014
Rated 5 out of 5 by Lori08 Great Hotel
The hotel exceeded our expectations. We had a great room, great view, comfortable bed and room service was excellent. We will definitely be back to stay at The Westin on Broadway.
August 6, 2014
Rated 5 out of 5 by GimT Presidential suite getaway stay
I have stayed at this Westin several times over past years. This is the first time I booked the Suite for the family. The experience has been amazing. A great moment to spend with family, especially you have teenage kids.
You have great shopping places within walking distances. But at night, it can be of concerns around that area, security wise.
The SPG social hour is less than what I expect to be, after I have done the same in other Westin hotels. Food and alcoholic beverages were less than what I would expect from Westin - Too little varieties but it was different, I guess.
August 1, 2014
Rated 5 out of 5 by polly24 50th Birthday was wonderful!
I would like to sincerely thank the entire staff at the Westin (especially Kevin) for making my 50th birth day breakfast so unforgettable.You made me feel very welcome even though I was 2000 miles from home. Job well done!
Sincerely Polly Erickson 7-24-14.
July 30, 2014
Rated 4 out of 5 by MaoMen Parking - Internet
Parking fees too high.
The Wi Fi price is high.
July 24, 2014
Rated 1 out of 5 by Rich12 Avoid
I departed in the morning to make an appointment without being able to take a shower, because it did not work (except for a dribble). Since wall plate was loose, appeared to be in mid-repair. Room should have not been used. Called later to inform the front desk. Spoke with Amanda Rios, the morning day manager. She said that she would personally examine the room. Never heard from her again. No compensation. No embarrassment.
July 22, 2014
Rated 4 out of 5 by DLangley conference
I stayed at the Westin San Deigo for a week long conference. I was impressed by the service of the staff who were responsive and friendly. The room was clean and the décor was good. One thing I found to be less desirable is the small work out facility and pool/hot tub area. I enjoy working out and one day the only bike that was in the gym was occupied so it was a bit of a downer. In addition, there were 2 young children running around in the gym without supervision and it was not safe for them to be there, especially with them using the equipment. Other than that it was a good stay.
July 21, 2014
Rated 5 out of 5 by Lloyd007 A Great Place to Stay
This hotel was fantastic. Went beyond my expectations and the staff were always helpful and very friendly. The bed was the best hotel bed I have ever slept on. This hotel was also within easy walking distance of the convention center and the Gaslamp District.
July 18, 2014
Rated 2 out of 5 by TC1953 Noise
The room was to noisy. I am not sure if it was street or construction noise but It made for a very poor couple of nights rest.
Bed was very comfortable, room was clean.
Parking was expensive.
July 10, 2014
Rated 4 out of 5 by Mokb75 Room by the Bay
For my husband's day of birth, I took him to San Diego and we stayed at the Westin for part of the trip. Let me tell you, it was the icing on the cake. We loved our room and the great view of the Bay. The hotel staff was extremely helpful and friendly. We are not hotel snobs but after this five-star like treatment, we can't help but to become snobbish about where we stay from now on. So BIG SHOUT OUTS to Molly, Kevin, Donald, Sean "the bartender", and Rebecca.
So, here are some tips:
1. The hotel is located on Columbia Street which is a one way. As you approach the hotel go up State Street, take the first left and then make another left to Columbia. It will take you to the entrance of the building where valet will take care of you.
2. Parking is $40 a day and it's in and out. Call valet before you head down when you want to leave. It's just faster. Parking charges begin at 2 PM each day so move your car before the clock strikes two if you don't wish to park there. We valet parked the first day while we get our bearings of the place and then parked at the Public Parking lot across the street for $20. It's not in and out but it's overnight.
3. The Westin is a Starwood affiliated hotel. It makes some difference if you are an SPG member. We stayed on the 19th floor which is also the SPG members floor. There's a reception for members in the hotel lobby everyday from 4:45-6:00 PM bring your hotel packet with you to check in. The serving is not spectacular but you just feel "oh, so special." And if you skip maid service which is called "the green choice" you get 1000 membership points. Checkout the SPG channel #2 for more info on membership.
4. DO NOT ORDER ROOM SERVICE unless you are desperate. It's expensive as heck. We paid $79 for two dinner plates that came to $48 due to a bunch of fees. We were starving and too lazy to leave the room. But the food was good!
5. PET PARENTS-this is a great place to bring your four-legged babies and they don't charge you for them to stay. They even give you bowls for them during your stay. There's a fantastic dog park right across the street. When you exit the hotel on Bdwy, take a right on State Street and cut through the condos. It was the nicest dog-friendly park we've ever been to. Our babies enjoyed making new friends there.
6. The following places are within 10-15 minute drive if not less: Coronado Beach (go for the golden sand), La Jolla, and San Diego Zoo. Within walking distance are Little Italy and Gaslamp Quarter.
7. Because it's Downtown, you get some real interesting characters but they are by no means invasive. They just do their own thing.
July 9, 2014
Rated 5 out of 5 by Numberoneson Overall
Loved the location--within walking distance to so many things and short drive to others! Only issue we had was our fan rattled so it made it a bit difficult to sleep in. Bed was super comfy. Customer service was great!
July 7, 2014
Rated 5 out of 5 by Numberoneson Family reunion
July 4th weekend in San Diego 2014 for Family Reunion. Couldn't have been better! Perfect location, staff was terrific and the hotel was beautiful. Couldn't have asked for more.
July 7, 2014
Rated 2 out of 5 by oceanriverlake horrible
To Whom It May Concern:
First I would like to say thanks to all of the friendly staff. Second I would like to state, that our stay was very disappointing to say the least. When we first arrived I was sent to a very small room with a horrible view. I was promised a beautiful upgraded room with a gorgeous view. We were moved to a second room. That room was also small and not worth the money I paid to stay at a nice hotel. I didn't feel like moving once again because I was very tired upon arrival. The room was humid and very, very smelly. It smelled like a dirty gym room. I was very saddened by my stay. I was expecting a clean, nice, new upgraded room as promised via hotel reservation associate. I hope no one else had to experience this situation. If there are more guests with the same complaint's as mine, hopefully management will step us and assure that this sort of thing does not happen again.
July 5, 2014
Rated 4 out of 5 by Ken550 Great location in San Diego
The hotel is a short walk to Seaport Village and the Gaslamp District, two popular places when visiting San Diego.
We got a great price at the SPG website but then had to pay over 30% of our room rate for a single night parking.
The room was a little rough, the sliding closet door barely slid and the sliding window drape jammed when we tried to open it in the morning.
I'll probably try some place different the next time I go to San Diego, there are too many options to settle.
July 1, 2014
Rated 3 out of 5 by RO67 Nice hotel ...no sleep
The hotel was very comfortable and the staff helpful and courteous. The noise level in our room was terrible! You could hear the elevator morning and night, could hear guests in the rooms on either side of us, baby crying, dog barking and people talking in the next room sounded like they were in our room, we could hear every word they said and you could hear all the street noise!
June 29, 2014
Rated 2 out of 5 by TeS23 Worst SPG experience to date
Having lived most days in the last 2months in an SPG property, this hotel was disappointing.
Checked into a room which had a used bathroom, with towels from the previous stay still on the floor. TV remote wasn't working. The phone to call the reception wasn't working.
After complaining twice and insisting on a room change, was given a room change after a long hold. And funnily instead of being upgraded or something as an apology, was given a smaller room on a lower floor.
Did receive a call back to be fair, to check if the new room was alright. However just dint meet the standards I am used to.
June 23, 2014
Rated 4 out of 5 by Chiguy Westin near Gaslight
As a Meeting/conference hotel, this is a reasonable choice. Close to wining and dining and Petco Park. Light rail makes entire area accessible. Airport minutes away with free shuttle service.
June 23, 2014
Rated 5 out of 5 by Bob8590 On the Bay
Beautiful, clean & elegant this high rise hotel has it all. Large rooms full of amenities, pool complete with hot tub and well supplied exercise room on the 3rd floor makes this the ultimate placed to stay when visiting San Diego. Wouldn't look for anyplace else. Friendly staff and good food too.
June 22, 2014
Rated 4 out of 5 by nachokitty The staff was very accommodating
We chose the Westin San Diego to celebrate our 7 year wedding anniversary. Your staff member, Molly Raymond was so accommodating. She took her time to chat with us and ask how we were doing and if there was anything she could do for us to make our stay more pleasurable. She recommended a great restaurant for us to have dinner and drinks. And gave us ideas of other establishments to visit during our stay. Thank you Molly for being so genuinely friendly and kind to us. We will definitely be coming back!
June 15, 2014
Rated 4 out of 5 by DaveL19 Another excellent Westin stay!
I was in town for the 2014 SD Rock & Roll Marathon and picked the SD Westin for it's close proximity (walking distance) to the start and finish lines of the race. The staff was very friendly and the hotel overall was Westin quality as expected. Highly recommended for travelers that need a quick getaway or just a comfortable place to call your temporary home.
June 10, 2014
Rated 4 out of 5 by Beagle14 Early departure rules too rigid
Although I understand that I made the reservation using the advanced booking rate, and read the early departure rule, I still think that a less rigid policy should be extended to SPG members in a hotel that will very likely be able to fill my room. This will make me think about my next reservation at a Westin hotel since I travel on business frequently and therefore my plans change frequently. I will need to cover the cost of this night myself.
June 6, 2014
Rated 3 out of 5 by SINK Very odd room configuration. Small room and small entrance
Was "upgraded" to one of 18 pure allergen free room from a tradition room. I did not think the room smelled fresh. The air purifier wasn't turned on (when we turned it on, it actually smelled "moldy").
We were able to find a meter parking space on the streets two blocks away late saturday evening. The self parking garage across the street on Columbia was gated off on both sides, maybe because of the marathon Sunday morning. However, when we checked out on sunday morning, we saw the steel gates lifted. Odd.
Opted for the welcome points instead of continental breakfast, so can't comment there. The room was very small, and the hallway was even smaller. Very odd configuration.
June 3, 2014
Rated 4 out of 5 by ardoukoba1 This hotel has the expected features
Nice well located hotel downtown San Diego. Easily accessible. Rooms are nice and quiet.
The restaurant has standard food but could certainly be better.
June 2, 2014
Rated 5 out of 5 by agcg57 Above and Beyond Expectations
My husband and I had such a great experience staying at the Westin with our 2 year old little boy. Molly from the concierge desk helped us plan a perfect evening out, and we really loved all of her recommendations. She was extremely helpful and so friendly. Molly really made us feel like VIP guests, and she even helped make our son's stay more fun with a cute little ducky for him to enjoy in the bath. Marina from room service was fantastic, and we really enjoyed our in-room dining meals. Overall, the people at the Westin made our stay so special, and they far surpassed our expectations.
May 26, 2014
Rated 5 out of 5 by CinciCathi Emerald Westin Staff Shines
This was actually my 2nd stay at a Westin in two weeks....from one coast (Arlington VA) to another (San Diego, CA).
My recent stay at the Westin San Diego was spectacular. From the moment I arrived to drop my car at the convenient valet, to the friendly and fast check-in, I felt as though I were at home.
This particular hotel is unique, the “emerald tower” shape allowing distinct and different layouts for many rooms. My room met the high expectations for a Westin room, but the layout and the SPECTACULAR view exceeded expectations. The view was gorgeous 24/7 and could be comfortably viewed from the bed or most any place in the room.
I participated in the Westin “Green” program, which was ideal for my stay, and allowed me to relax in my room without concern for daily housekeeping interruptions, yet I easily received any new provisions (coffee, clean towels or toiletries) by calling Service Express.
Although the Westin San Diego was busy and appeared to have some large events during my stay, there was no degradation in service or amenities. The weekend breakfast buffet was lovely and the lounge was a comfortable spot to relax, drink, eat or meet. The Westin San Diego certainly met the high standards set by Westin Hotels; but it was the Westin Staff who made it truly special. I noticed several members and managers late in the evening and first thing in the morning. All of them seemed to recognize you and greet you as a family guest. Melissa, at the front desk was warm, welcoming, and efficient. In the Lounge, Annie was amazing. Annie was able to juggle bartending and food service without every appearing stressed or slowing down. I was impressed as I watched her support over 20 people from the bar, throughout the Lounge without a hitch. I also appreciated her recommendation of the May Happy Hour Special, a generous and spectacular presentation of lump crab and shrimp ceviche, which was so good, I ordered it twice during my three night stay. As beautiful as San Diego is, I still almost didn’t want to leave the hotel.
May 22, 2014
Rated 5 out of 5 by AKask3305 Westin San Diego Hotel
Excellent service, great hospitality, incredible city view, location near to city center-public transportation. I hope next year to visit your hotel with my wife and my child for vacations at your lovely town. I'll make for sure good recommendation to Greek Government and to international travel guides/web sights . I was home far from home!!
Ensign Apostolos Kaskaras
CIWS Phalanx POC
May 15, 2014
Rated 2 out of 5 by Jamey Not up to par
The "green" voucher is a bad idea. I understand recycling towels, but part of the hotel service is a made up room. To make it worse, I never got to use the voucher. I had a drink in the bar, thinking it was the happy hour area, and had to buy the drink. If I had the voucher, it would have balanced. It was in my room, so no help there. I never did find the free drink area. It's a well kept secret, except for the sign by the elevator announcing it. I saw quite a few others trying to find it too. Its probably good for business at the bar.
The shower was on the verge of being too cold to be comfortable. I got out shivering. I mean really. So between no maid service and the cold shower; by the second day, I had enough and left early.
May 9, 2014