Rated 5 out of 5 by FrankieIsMe Overnight Stay
My fiancé and I stayed here for one night. The staff was very friendly and checked us all in promptly (many people arrived at the same time and a line formed quickly). Our room was nicely decorated and spotless. Very modern decor. Comfortable chairs for sitting while watching a big flat screen. Bed was very comfortable as well (surprised us). We slept very well. One bummer was the valet costs $44 a night. Pretty pricey. The hotel is walking distance to the Gaslamp district (1 mile maybe) if you're wanting to have drinks/dinner at any of the restaurants/bars nearby.
We will definitely stay here again when we return to San Diego and recommend this hotel.
August 31, 2015
Rated 5 out of 5 by Jacobe Late Check-In with Front Desk
Our party of 7 guests arrived late by Amtrak on a Friday evening from Ventura County.
There was a man and woman at the front desk. We were greeted by the woman and had requested to have adjoining rooms. She quickly responded and repeatedly told us while we were waiting for our room keys how we should have arrived earlier as it is impossible to obtain adjoining rooms on a Friday night. I asked if she could possibly find something at all (if any) and was very clear no adjoining rooms were available placing us in rooms 5 floors away from each other and once again told us we should have arrived earlier.
After giving us our room keys, we discussed as a group how much we preferred to be near one another since it would be easier to communicate during the remainder of the trip. We saw the man who was working the other front desk and thought maybe he would have a different demeanor and indeed, he DID! Leon was wonderful. We asked him if it was possible for the same accommodations we desired from the woman, and he took the time to look for adjoining rooms giving us rooms that were ready for guests and right next to each other. We really appreciated his time and continued to have the same feeling about other staff including the maintenance and front desk check-out.
August 25, 2015
Rated 2 out of 5 by Woodman6115 Business Travel
Restaurant was terrible at this hotel. Lunch food quality was sub-par and breakfast the next day was way below expectations. The cereal was stale and the waitress never spoke to me or came to my table except for dropping off the check. I supposedly had a bay view which would have been nice except for the buildings between me and the bay. In addition, the outside noise since you faced the street can be heard clearly. And finally, the checkout experience was below expectations as well. I was asked for my room number, do I want a printed copy of my bill or email, then goodbye. Nothing else. And there is not enough room left for me to go into the lack of information I received from the concierge about restaurant choices. I actually went to another hotel to ask their concierge.
August 21, 2015
Rated 5 out of 5 by DoubleR Conveniently located
This hotel is conveniently located to the train lines, the Gaslamp and other cool restaurants and attractions. The staff is very attentive. Everyone from reception to valet attendants were friendly and efficient. I have stayed at all the SPG properties in the area many times. There are quite a few options for SPG members within a one or two square mile radius. This hotel is in my top two. I like the little SPG happy hour, as well.
August 17, 2015
Rated 5 out of 5 by Ibepam7 Staff in resturant was great! All staff friendly
I wanted to take some time to thank all the wonderful staff at this hotel. All were engaging and caring. Very patient and kind to our children. We stayed for 4 days and it was great. Zuma Regina and Juan V. We're so kind and gracious. They remembered our names and watched over our kids so my husband and I could have a peaceful breakfast. The concierge walked my daughter to the bathroom. He offered. I did not ask. A valet struck up a pleasent conversation with me one evening. I had drinks at the bar one night and sat away from everyone to call family. A bar tender came over to check on me and brought me another drink. (My martinis were excellent) thanks to all for a wonderful stay!!!
August 16, 2015
Rated 4 out of 5 by NC2015 Great location in San Diego
Pros: The hotel is at great location. Good transportation choices, including trolley, bus 992 to airport, free shuttle to airport, train station.
Very comfortable room. Great services of front desk and the cleaning crew
Cons: Over price breakfast, very slow services, bad attitude of the waiter, no wifi service in room
August 4, 2015
Rated 5 out of 5 by Danielle7 Close to It All
We were only staying in San Diego for one night, but it was great. We walked to and from Petco Park to see the Padres play and stopped at some of the bars and restaurants around the hotel area. Overall excellent experience.
July 20, 2015
Rated 5 out of 5 by tahoepg Great Visit
I recently stayed at the Westin San Diego with family for a few days. Front desk staff were fantastic... we received help from Randa and Vanessa and both had such an amazing outlook and willingness to go above and beyond that it set the tone for the trip. We used the gym (larger than most hotel gyms), dined at Coast each day for breakfast (great staff and good food), and enjoyed creative and tasty cocktails at the bar. The room and amenities are standard Westin, including the comfortable bed. Parking around the area is spendy, but what do you expect downtown? Overall, a fantastic stay highlighted by great staff.
July 17, 2015