Rated 1 out of 5 by Eddie808 Didn't change the sheets!
I spend 100-150 nights a year in hotels, so I know the bad habits of the housekeeping staff. The first thing I do when I enter a room is check the sheets. Sure enough, the ones on my bed had not been changed. I'd upload the photo I took of the long black hair in the bed if I could. When i called the desk clerk to come see, he said he couldn't. But he wasn't too busy to go outside to smoke. Westin's never fail to disappoint me. This was the only room in town, so I was stuck.
February 17, 2014
Rated 5 out of 5 by MesusanL Above and beyond
The staff of this hotel made me feel like family!! I was suffering a nasty cold and front desk angel robecca gave me a movie for my room while I sipped tea and tried to feel better - soooo sweet!!! Juan in the restraunt made me feel like I was at home at my moms dinner table - everyone was so sweet and so caring- really made a difference!!!
February 19, 2014
Rated 2 out of 5 by Alwaysjamin Great property, less than average staff
Upon arrival to the property my expectations were high having stayed at hotels of similar caliber. Upon check in Cora seemed to be fumbling at her job quite severely and had somewhat of a confrontation with the guest just before us. This was a little embarrassing to witness and made my colleague and I feel uncomfortable from the very beginning. As we checked in she incorrectly told us how much would be authorized on our credit card, promised us that it would reappear right away after check out (which it did not), and had a tough attitude with us along the way. I brought this to the attention of the Manager who offered a free breakfast and an apology but didn't really seem all that concerned that this might be an issue. Later at check out a different guest relations specialist worked with us (Kim?) she was very helpful and completely opposite of Cora. I was surprised when she asked me if I was a loyalty member. I told her that I was not and she invited me to join which neither Cora nor her manager did. I would think that this a very important part of their business since I am much more likely to return to such a property now that I am a member. Unfortunately, this did not tip the scale for me and until better hiring and training of the properties employees is addressed I personally will not return or recommend this property. Especially, when there are so many other outstanding brands to choose from closer to the Bay at a competitive price. Save yourself the disappointment and do not stay here.
February 20, 2014
Rated 5 out of 5 by Brian36 Always a pleasure
I've stayed at this hotel numerous times, and it's always a great experience. The front desk knows how to provide excellent service.
January 7, 2012
Rated 5 out of 5 by Campos64 Great views
Although I was only staying one night at the Westin-SD, it was a very pleasurable experience. Located in downtown San Diego, my room gave me a breathtaking view of San Diego bay and the San Diego skyline. The room was spacious, clean, and met my every expectation. I'd like to single out one desk clerk employee - Melissa - who actually remembered my birthday from a day earlier. The entire staff was excellent and I would, without hesitation, recommend this hotel.
December 22, 2011
Rated 3 out of 5 by LeslieDS unimpressed
never have I stayed at a Hotel where I was told NO so many times in my 1 night stay.
i parked in the building's self park only to find out later it isn't affiliated with the hotel & they only offer valet and could not validate my self parking.
i am only a gold SPG member, but am usually given free internet. when i asked about it, i was again told no.
then i asked for a late checkout (1 hour later than posted) and again was told NO.
Finding the actual parking and entrance for this property was also a challenge. the street address & entrance are around the corner from one another with no clear sienage. and the facet that many of the streets are one way make it even more challenging to access.
When needing a San Diego hotel in the future, I will not stay here again, I will locate another Starwood property.
March 6, 2012
Rated 5 out of 5 by SRH20 The Hotel and Staff were fantastic
Although the hotel is going through renovation the hotel was wonderful and the staff exceeded our expectations. Molly, the concierge made our 20th wedding anniversary so special. We would like to extend a special "thank you" to her for everything she did to make our stay special. We would recommend staying here. It is close and convenient to everything.
January 17, 2014
Rated 5 out of 5 by edmi Easy walking distance to Gaslamp Quarter
Centrally located with easy walking distance to piers, sights and Gaslamp Quarter.
January 20, 2014
Rated 3 out of 5 by JIP7 Go green??
The card provided suggesting to go green offers an incentive for doing so. I placed the card on my door knob and was surprised to find out after the fact that this means no one even enters the room to make the bed or pick up dirty linen. Perhaps I read it wrong, but I thought it just meant that bed linen and towels would not be replaced. I fail to see how NOT making the bed or tidying the room helps to make the world a greener place. So I would suggest you consider making the door hanger instructions (and what to expect) more clear for your guests. I also did not receive the incentive offered for the inconvenience I experienced. Quite disappointing overall.
May 14, 2012
Rated 5 out of 5 by AJP2014 Great Hotel
We were visiting San Diego for a conference and stayed at the Westin San Diego. Donald checked us in and he was GREAT! He provided wonderful service and the hotel was very nice. We will definitely stay there again.
February 5, 2014
Rated 5 out of 5 by RenaAJ Over the top fabulous!
We checked into the hotel for one night stay...I was there to run the half marathon and my 80 year old aunt was with us, she loves to cheer me on in these races and it have become a yearly weekend for us...it was also her birthday weekend. I mentioned to the check in staff that this was my aunt's 80th birthday and the resulting actions were over the top....the staff delivered ice cream and candles, drink and coffee coupons...and more importantly made my aunt feel so special whenever she was in the lobby....they gave her very special attention and I so totally apprecitated the attention they gave her...she smiled the entire weekend and has memories that she will share for months and months...thank you Westin!!
June 23, 2013
Rated 5 out of 5 by Cynthiaroselyn Lovely Hotel, great location, super convenient
We had an overnight stay last week. Booking on-line was a breeze. Hotel was withing walking distance of everywhere we wanted to be. The room was clean, comfortable and quiet, the staff efficient and friendly, and the breakfast buffet offered numerous choices. Will definitely stay here again.
May 8, 2012
Rated 5 out of 5 by BillyBella Great service and dog friendly!
Staff was super friendly and the accommodations were perfect. Also our dogs rated two paws up!
July 14, 2013
Rated 2 out of 5 by Loyalist Jackhammer Me
Lobby under major construction effort, jackhammers running until 8:00 PM. You can't even carry on a conversation with Front Desk staff. Notice should have been posted on web site. I should not have to visit Yelp or TripAdvisor to find out construction going on. Westin is supposed to be the Gold Standard for business traveler. Gym closed, no Starwood Lounge, valet parking $32/day. Check other properties first. Also, no upgrade when the hotel is basically empty. This one is off my list.
October 22, 2013
Rated 5 out of 5 by deerisle Fantastic hotel and outstanding service
My family and I stayed at this property for three nights while visiting the San Diego area for a conference-- the conference was about 5+ miles away, so we had to move when the event started. We hated to move because we loved the Westin San Diego so much!
Location: the hotel is located in a great part of town. It's just a few blocks from the Gaslamp district and about 2-3 blocks from Little Italy. It's also about 3-4 blocks from the Midway and the harbor. We were able to take public transportation wherever we wanted to go that we couldn't walk. When we come back to San Diego for another vacation, this will be our home base.
Service: Simply put... Outstanding. I stay in lots of hotels, and the staff was just outstanding. I cannot count on both hands how many staff went out of their way to see if we needed help. I read with interest some of the complaints in the reviews here-- all I can say is that we did not have any problems, and in fact had some of the best service that we've ever experienced. Such service doesn't happen without instruction from the top, so I conclude that this is a well managed property.
Rooms: The beds are comfortable, and we loved our stay.
Platinum recognition. We benefited from the free breakfast. The front desk clerk allowed all of us to have the free breakfast, so that was a huge perk. We couldn't use the late checkout, but it was offered without us having to ask.
In short, couldn't be happier with our stay, and want to return!
May 22, 2012
Rated 2 out of 5 by jenna25 Worst Westin I have ever stayed at!!!!!
This hotel was a total disappointment! First of all the staff member who checked us in was very unfriendly. The rooms almost smelled like they had been smoking rooms at one point and also smelled musty. They need to be updated for sure. The only nice thing I can say about the room is the shower was pretty nice and the bed was comfortable. We found SEVERAL hairs throughout our room which was very disturbing! The fresh towels we had delivered came with a large black hair right on top of the towel. The rooms were not cleaned properly at all because we found several hairs from the moment we walked into the room! Never will I stay at this hotel again!
September 19, 2012
Rated 1 out of 5 by Traveller54321 Very dissappointed
The hotel is under major renovation, which is a nightmare for the customer. Drilling, knocking, very dusty environment, limited access to elevators. They charge full price plus 14 $/day internet connection in the room. According to website information, the renovation was supposed to finish in January 18, 2014 but it is still ongoing! I travel a lot, but never experienced such a poor conditions in 3+ star hotel. I am not a chronic complainant, this is the first time writing review, but there was no way to ignore it.
January 21, 2014
Rated 5 out of 5 by Commuterdude1 Aim to please their guests!
When my wife and I first checked into our room we were very disappointed and not at all pleased, it reeked of cigarette smoke. We called the front desk but were politely told that being a very busy Saturday in July that they were completely filled up however they were sorry. We asked to speak to a manager, he quickly and very nicely switched us to another room. He also had a staff member from housekeeping come and check to see if we were pleased, which we were.
August 2, 2012
Rated 5 out of 5 by jwall Staff Exceeded Expectations
Front desk agents Melissa and Rebecca greeted us warmly and Melissa promptly got us checked in. Once discovering that it was our wedding anniv. she told us she would be sending something special up to our room, and that we would be staying in a room with the nicest view. With only 48hrs. in San Diego, she also took the time to write down the must see,s, and must do's. On our last night, Front Desk Supervisor, Donald, made us feel equally special and looked after by sending up a final treat to our room. He also picked out some fun places whe hadn't yet gotten to.
Overall, we couldn't have been happier. The staff more that exceeded our needs and expectations!
May 30, 2013
Rated 5 out of 5 by DW0704 For Special Occasions
I made my reservations as a special birthday treat for my fiance, who has not had the opportunity to stay at a Westin. I enjoy the comfort of the Westin, and he was tremendously comfortable. Since he works a high stress job, it is so nice to see him relax. I believe he decided to make this a tradition each year. He loves to visit local areas and yet know that he has a place to relax an enjoy. We highly recommend this hotel.
June 5, 2012
Rated 3 out of 5 by TT04 Not a very desirable place
No SPG Platinum recognition. Service not very impressive.
December 4, 2011
Rated 5 out of 5 by 2012 This hotel has great features
I am very happy with this hotel. I checked out and had to come back due to flight cancelation secondary to wheather problems and I could reutrn without problems.
I also forgot a walet in my room. I called the hotel,. It was found and let available for me at the front desk as I requested.
My only suggestion would be a long mirror in the room, that allows us to see our entire body.
March 22, 2012
Rated 5 out of 5 by John65 Great Location
Stayed for 3 days post cruise and was not disappointed.
Great location for GasLamp area and cruise port.
Good size corner room, well appointed although a little noisy on the 7th floor from traffic-maybe higher floor would be better.
Very helpful staff. Good restaurant, excellent buffet breakfast.
Very good transfer service to the airport.
April 16, 2012
Rated 1 out of 5 by Mimm Overpriced and Unconcerned
I stayed at this hotel last weekend. I made the reservation the same day as our arrival so I paid a huge amount. I was NOT told the swimming pool was closed, had I been advised of that, I would have definitely have chosen another hotel. This was a last minute trip to meet friends and having a pool for the kids was a priority. It never occurred to me that a Westin this pricey would not have an operational pool. In addition, the beds were unbelievably bad, completely caved in at the center. One was worse than the other, but with three in our party, we needed them both. I spoke to the front dest about these problems upon check out and was offered free parking for my troubles. I feel that was completely inadequate. I paid over three hundred dollars for a completely disappointing stay and was merely given parking. I will never stay at this hotel again, with all the fine hotels in San Diego, I will have many other options. Short-sighted management decision, I travel often, but never back here.
June 27, 2012
Rated 5 out of 5 by Jodi7273 Best Stay!
I love your hotel! Which is why I am coming back next week! Everything was perfect, people were nice. The water with the fruit slices is a nice touch in the lobby. My Company is in the same building and we love your corporate rate too! Thank you!!
November 4, 2011
Rated 5 out of 5 by Maloney122 Great Location!
Fantast location, great rate and superior bedding! Wish I had stayed longer in this hotel instead of having to switch during my conference. I would definitely stay at this Westin again when visiting San Diego.
August 7, 2012
Rated 5 out of 5 by Cole60 This Hotel has friendly employees
I stayed two nights,and was so impressed by the lovely service I received.
June 5, 2012
Rated 5 out of 5 by Lisa2425 Great stay
Although the room was quite small, we enjoyed our stay and the staff was very accommodating. The location is excellent and we were able to walk to most everything. Next time we will not even rent a car. We had our family Thanksgiving and a wedding reception catered here the same weekend and both were very well done.
December 4, 2013
Rated 1 out of 5 by MAC2011 Customer Service just terrible
As a Gold SPG guest, I booked and paid for an Executive King Room and was put in a Standard King. I first thought it was me, but the bell boy who dropped off my stuff told me it was a regular standard. Furious, I contacted the front the desk, and she told me it was a deluxe (standard with a view), and told me if you don't like it, I can get you out of it (said with an attitude). Given her poor attitude, I asked to speak to the manager, who never contacted me.
Since I was only staying a night, I let the issue go, as I was really tired and just wanted some sleep. The rooms are sub-standard, absolutely nothing special. Would rather go to their neighboring W Hotel for sure.
First and last visit to this terrible property. Management needs to train its staff all about hotel hospitality. Totally unexpected from an SPG property.
January 14, 2014
Rated 5 out of 5 by ShyGuy00 This hotel just blew me away!
I stayed here during my first trip to San Diego's much talked about and hugely popular Comic-con. I came for a week since the event transforms San Diego for 4 days into a mob of pop comics and culture and I wanted 3 days prior to be able to calmly explore San Diego, the Gaslamp, and Zoo with friends. The hotel was very nice and extremely accommodating in meeting my needs. The staff from the drivers, to the waiters, to room service to even my room attendants made sure to suite all my needs from offering free shuttle pick up service for my party to even being able to sell zoo pass tickets right there at the hotel at a discount to help avoid the lines. The person who stuck with me the most and was amazingly helpful was a very pleasant man named Andrew. He gave us inside knowledge on what must-see sites and places as newcomers to San Diego at the zoo, the museum by the harbor, or even free and otherwise overlooked gems around the Gaslamp. His assistance was immeasurable. I could also tell he was genuine in his interest in helping and checking on us. I must admit from day one Andrew greeted us and welcomed us to the hotel, which I thought nothing of, but I stayed there a total of 7 days and by the fourth day I was greeting Andrew daily and catching him up on funny moments throughout our exploits and coming to him with whatever I needed assistant with. Come to find out before I left I personally wanted to thank and tip him and learned he was the chief concierge for the hotel – a role he well mastered. Overall the staff above all else is what absolutely made this trip amazing. I certainly love the room, the décor, the cleanliness but good service is my trump card and they had it in spades. Five stars across the board is certainly a high praise and I know hard to reach but trust me for me they earned it.
July 23, 2013