Rated 5 out of 5 by Zoetrope96 Excellent Staff
The staff was friendly and helpful. Housekeeping was amazing! I had a wonderful stay and would go back again in a heartbeat!
March 16, 2014
Rated 5 out of 5 by Cynthiaroselyn Lovely Hotel, great location, super convenient
We had an overnight stay last week. Booking on-line was a breeze. Hotel was withing walking distance of everywhere we wanted to be. The room was clean, comfortable and quiet, the staff efficient and friendly, and the breakfast buffet offered numerous choices. Will definitely stay here again.
May 8, 2012
Rated 5 out of 5 by RenaAJ Over the top fabulous!
We checked into the hotel for one night stay...I was there to run the half marathon and my 80 year old aunt was with us, she loves to cheer me on in these races and it have become a yearly weekend for us...it was also her birthday weekend. I mentioned to the check in staff that this was my aunt's 80th birthday and the resulting actions were over the top....the staff delivered ice cream and candles, drink and coffee coupons...and more importantly made my aunt feel so special whenever she was in the lobby....they gave her very special attention and I so totally apprecitated the attention they gave her...she smiled the entire weekend and has memories that she will share for months and months...thank you Westin!!
June 23, 2013
Rated 5 out of 5 by BillyBella Great service and dog friendly!
Staff was super friendly and the accommodations were perfect. Also our dogs rated two paws up!
July 14, 2013
Rated 5 out of 5 by deerisle Fantastic hotel and outstanding service
My family and I stayed at this property for three nights while visiting the San Diego area for a conference-- the conference was about 5+ miles away, so we had to move when the event started. We hated to move because we loved the Westin San Diego so much!
Location: the hotel is located in a great part of town. It's just a few blocks from the Gaslamp district and about 2-3 blocks from Little Italy. It's also about 3-4 blocks from the Midway and the harbor. We were able to take public transportation wherever we wanted to go that we couldn't walk. When we come back to San Diego for another vacation, this will be our home base.
Service: Simply put... Outstanding. I stay in lots of hotels, and the staff was just outstanding. I cannot count on both hands how many staff went out of their way to see if we needed help. I read with interest some of the complaints in the reviews here-- all I can say is that we did not have any problems, and in fact had some of the best service that we've ever experienced. Such service doesn't happen without instruction from the top, so I conclude that this is a well managed property.
Rooms: The beds are comfortable, and we loved our stay.
Platinum recognition. We benefited from the free breakfast. The front desk clerk allowed all of us to have the free breakfast, so that was a huge perk. We couldn't use the late checkout, but it was offered without us having to ask.
In short, couldn't be happier with our stay, and want to return!
May 22, 2012
Rated 3 out of 5 by hpb5309 Over the bar, nothing to write home about
To the positive:
- The room was clean, the bed was very comfortable.
- Staff were friendly and helpful
- Location was good, easily accessible
- Their go-green program was a great idea (if you opt out of a day of housekeeping, you get perks)
- no vending machines anywhere in the hotel (which makes getting a drink or snack after hours a problem).
- no room service menu in my room, nor online, and when I tried calling multiple times no answer from the front desk to even ask about room service options
March 4, 2014
Rated 2 out of 5 by Loyalist Jackhammer Me
Lobby under major construction effort, jackhammers running until 8:00 PM. You can't even carry on a conversation with Front Desk staff. Notice should have been posted on web site. I should not have to visit Yelp or TripAdvisor to find out construction going on. Westin is supposed to be the Gold Standard for business traveler. Gym closed, no Starwood Lounge, valet parking $32/day. Check other properties first. Also, no upgrade when the hotel is basically empty. This one is off my list.
October 22, 2013
Rated 2 out of 5 by jenna25 Worst Westin I have ever stayed at!!!!!
This hotel was a total disappointment! First of all the staff member who checked us in was very unfriendly. The rooms almost smelled like they had been smoking rooms at one point and also smelled musty. They need to be updated for sure. The only nice thing I can say about the room is the shower was pretty nice and the bed was comfortable. We found SEVERAL hairs throughout our room which was very disturbing! The fresh towels we had delivered came with a large black hair right on top of the towel. The rooms were not cleaned properly at all because we found several hairs from the moment we walked into the room! Never will I stay at this hotel again!
September 19, 2012
Rated 5 out of 5 by DezMaz Excellent service and hotel
This is a must-go for San Diego business travelers. The rooms are quite lovely and service impeccable and the food was surprisingly quite special for a big-box hotel.
February 5, 2014
Rated 2 out of 5 by pathoman water pressure is pathetic
You put me in a room with no hot water and little water pressure..Even after the room switch, the water pressure in the sink was suboptimal The ice machine on the floor never worked during the entire stay despite being told by the front desk that it was fixed. The food at lunch was horrible. The front desk staffing was minimal with long wait times and staff who seemed clueless. One of the worst hotel experiences in recent memory for the price.
March 4, 2014
Rated 5 out of 5 by Commuterdude1 Aim to please their guests!
When my wife and I first checked into our room we were very disappointed and not at all pleased, it reeked of cigarette smoke. We called the front desk but were politely told that being a very busy Saturday in July that they were completely filled up however they were sorry. We asked to speak to a manager, he quickly and very nicely switched us to another room. He also had a staff member from housekeeping come and check to see if we were pleased, which we were.
August 2, 2012
Rated 5 out of 5 by jwall Staff Exceeded Expectations
Front desk agents Melissa and Rebecca greeted us warmly and Melissa promptly got us checked in. Once discovering that it was our wedding anniv. she told us she would be sending something special up to our room, and that we would be staying in a room with the nicest view. With only 48hrs. in San Diego, she also took the time to write down the must see,s, and must do's. On our last night, Front Desk Supervisor, Donald, made us feel equally special and looked after by sending up a final treat to our room. He also picked out some fun places whe hadn't yet gotten to.
Overall, we couldn't have been happier. The staff more that exceeded our needs and expectations!
May 30, 2013
Rated 5 out of 5 by DW0704 For Special Occasions
I made my reservations as a special birthday treat for my fiance, who has not had the opportunity to stay at a Westin. I enjoy the comfort of the Westin, and he was tremendously comfortable. Since he works a high stress job, it is so nice to see him relax. I believe he decided to make this a tradition each year. He loves to visit local areas and yet know that he has a place to relax an enjoy. We highly recommend this hotel.
June 5, 2012
Rated 3 out of 5 by TT04 Not a very desirable place
No SPG Platinum recognition. Service not very impressive.
December 4, 2011
Rated 5 out of 5 by 2012 This hotel has great features
I am very happy with this hotel. I checked out and had to come back due to flight cancelation secondary to wheather problems and I could reutrn without problems.
I also forgot a walet in my room. I called the hotel,. It was found and let available for me at the front desk as I requested.
My only suggestion would be a long mirror in the room, that allows us to see our entire body.
March 22, 2012
Rated 5 out of 5 by John65 Great Location
Stayed for 3 days post cruise and was not disappointed.
Great location for GasLamp area and cruise port.
Good size corner room, well appointed although a little noisy on the 7th floor from traffic-maybe higher floor would be better.
Very helpful staff. Good restaurant, excellent buffet breakfast.
Very good transfer service to the airport.
April 16, 2012
Rated 4 out of 5 by T215 great staff!
From the moment we checked in the staff was so great! The ladies working at the bar, our breakfast server & the doormen were outstanding & I would stay here again just for them! The beds/rooms are always amazing but when the staff is friendly & kind, it makes all the difference. Thanks for a great stay!
March 3, 2014
Rated 1 out of 5 by Mimm Overpriced and Unconcerned
I stayed at this hotel last weekend. I made the reservation the same day as our arrival so I paid a huge amount. I was NOT told the swimming pool was closed, had I been advised of that, I would have definitely have chosen another hotel. This was a last minute trip to meet friends and having a pool for the kids was a priority. It never occurred to me that a Westin this pricey would not have an operational pool. In addition, the beds were unbelievably bad, completely caved in at the center. One was worse than the other, but with three in our party, we needed them both. I spoke to the front dest about these problems upon check out and was offered free parking for my troubles. I feel that was completely inadequate. I paid over three hundred dollars for a completely disappointing stay and was merely given parking. I will never stay at this hotel again, with all the fine hotels in San Diego, I will have many other options. Short-sighted management decision, I travel often, but never back here.
June 27, 2012
Rated 5 out of 5 by SRH20 The Hotel and Staff were fantastic
Although the hotel is going through renovation the hotel was wonderful and the staff exceeded our expectations. Molly, the concierge made our 20th wedding anniversary so special. We would like to extend a special "thank you" to her for everything she did to make our stay special. We would recommend staying here. It is close and convenient to everything.
January 17, 2014
Rated 5 out of 5 by Jodi7273 Best Stay!
I love your hotel! Which is why I am coming back next week! Everything was perfect, people were nice. The water with the fruit slices is a nice touch in the lobby. My Company is in the same building and we love your corporate rate too! Thank you!!
November 4, 2011
Rated 5 out of 5 by Maloney122 Great Location!
Fantast location, great rate and superior bedding! Wish I had stayed longer in this hotel instead of having to switch during my conference. I would definitely stay at this Westin again when visiting San Diego.
August 7, 2012
Rated 3 out of 5 by Talt27 Surprisingly Disappointed
I regret to inform that my stay at Westin SD was NOT as fabulous as your reviews gush. My partner and I decided to switch up our usual accomodations to give your property a try for a night away after hearing many good things. As beautiful as everything appeared in online photos & on various sites, I was truly disappointed when we arrived, by both the room/ property itself and the aloof lackadaisical staff, especially for the expense of our stay for a single night. When we checked in the reception was unfriendly and when I asked if there were certain items in-room, acted annoyed that I even would ask-instead of just find out when I got in the room, replying "I don't really pay attention to WHAT is IN-room, I don't stay here or use a hair dryer" I was actually taken aback by the response as a female. Clearly he was in a bad mood but still unacceptable to respond this way. When we checked into the room- it was absolutely narrow, akward, & cramped (especially for 2) with no room in the closets for more than a few items to hang for myself. Then we were locked OUT of our room 2X due to faulty key.... where the second time we missed our dinner reservation since security took so long to come up and then had to actually physically CHANGE the lock on the door of the room- keeping us out for an hour- took even longer.... that was most annoying:/ The lounge restaurant was not the best either, our waiter was unfriendly and got our order wrong twice- merely because he was not paying attention and was more interested in taking his smoke break than serving us on a Sunday morning. At the price of the food I would expect better service. I hate to be so harsh but I with a hotel of your stature, the issues mentioned above should truly be addressed and corrected to maintain reputation and improve overall experience for guests such as myself. I truly do NOT feel that I am alone in this negative experience- I hope this helps you to address and improve the above issues experienced.
March 5, 2014
Rated 5 out of 5 by Cole60 This Hotel has friendly employees
I stayed two nights,and was so impressed by the lovely service I received.
June 5, 2012
Rated 5 out of 5 by edmi Easy walking distance to Gaslamp Quarter
Centrally located with easy walking distance to piers, sights and Gaslamp Quarter.
January 20, 2014
Rated 5 out of 5 by ShyGuy00 This hotel just blew me away!
I stayed here during my first trip to San Diego's much talked about and hugely popular Comic-con. I came for a week since the event transforms San Diego for 4 days into a mob of pop comics and culture and I wanted 3 days prior to be able to calmly explore San Diego, the Gaslamp, and Zoo with friends. The hotel was very nice and extremely accommodating in meeting my needs. The staff from the drivers, to the waiters, to room service to even my room attendants made sure to suite all my needs from offering free shuttle pick up service for my party to even being able to sell zoo pass tickets right there at the hotel at a discount to help avoid the lines. The person who stuck with me the most and was amazingly helpful was a very pleasant man named Andrew. He gave us inside knowledge on what must-see sites and places as newcomers to San Diego at the zoo, the museum by the harbor, or even free and otherwise overlooked gems around the Gaslamp. His assistance was immeasurable. I could also tell he was genuine in his interest in helping and checking on us. I must admit from day one Andrew greeted us and welcomed us to the hotel, which I thought nothing of, but I stayed there a total of 7 days and by the fourth day I was greeting Andrew daily and catching him up on funny moments throughout our exploits and coming to him with whatever I needed assistant with. Come to find out before I left I personally wanted to thank and tip him and learned he was the chief concierge for the hotel – a role he well mastered. Overall the staff above all else is what absolutely made this trip amazing. I certainly love the room, the décor, the cleanliness but good service is my trump card and they had it in spades. Five stars across the board is certainly a high praise and I know hard to reach but trust me for me they earned it.
July 23, 2013
Rated 3 out of 5 by syzygy Rather disappointing
Room rather small. Only one bathrobe provided (requested another; it was delivered promptly). Plumbing in bathroom in need of repair (unsightly gap between shower spigot and wall). Couldn't entirely shut off water to tub/shower. Bed and bedding comfortable. Appreciated USA TODAY being delivered daily to door. Valet only parking annoying.
December 26, 2011
Rated 1 out of 5 by MattB84 This hotel fell far short
I was very unsatisfied with my recent stay at the Westin San Diego. Upon arriving to the hotel in a cab, my wife and I were juggling several suitcases and a large box of food items. There were two hotel staff members that were watching us the entire time, and never offered assistance. They did however take the time to open the door. There was a short wait to check in, but the person who checked me in did take care of my needs and was friendly. We found the hotel to generally be out dated and falling short of a typical Westin. Inside of our room I found several things to be in a state of disrepair. My wife went to close the curtain, and the rod fell off. The laminate on the window seat was peeling up. There were black stains on a towel in the bathroom. In addition, there were ripps in the sheets on the bed. We decided to head to the pool to relax. The hotel staff that was met in the hallways did not even make eye contact, and never said hello. Wen we got to the pool the windows on the exterior of the building were very very dirty, and did not appear to have been washed in months/years. We then went to the hot tub. Our stay in the hot tub was very short due to a layer of green scum on the edge of the tub. This was very disgusting, and caused us to both return to the room to immediately shower. We had planned on getting a couple massage in the spa, but following the previous experiences that I have outlined, we didn't even solicit the hotel food services. Overall, I was not happy with the stay, and feel as though the hotel made a terrible name for Westin /SPG. I have been a member for years, stayed with SPG many many times and have spent thousands of dollars at your hotels. This is one that I will never be returning to. I hope that this feedback prompts some action to be taken to ensure that another paying couple on their vacation does not share our experience.
March 7, 2013
Rated 4 out of 5 Concern and Dissapointment
On the first morning of my stay, "security" entered the room with a pass key without any announcment nor knock.
The follow up to this incident was less than appropriate.. It was both disconcerting and absolutely unnacceptable. The story i was given is that they did not know that I was in the room. Clearly there were a number of failures here, much too many to get into details here. Suffice to say, this experiance was both unnaceptable and certainly not reflective of the quality and the brand of this facility.
I am extremely unhappy as to how this situation was handled.
December 18, 2012
Rated 1 out of 5 by Eddie808 Didn't change the sheets!
I spend 100-150 nights a year in hotels, so I know the bad habits of the housekeeping staff. The first thing I do when I enter a room is check the sheets. Sure enough, the ones on my bed had not been changed. I'd upload the photo I took of the long black hair in the bed if I could. When i called the desk clerk to come see, he said he couldn't. But he wasn't too busy to go outside to smoke. Westin's never fail to disappoint me. This was the only room in town, so I was stuck.
February 17, 2014
Rated 1 out of 5 by VikCeo Ugly room
As soon as I entered into our room and opened the fridge to check the stuff I was highly annoyed to see that fridge has someone's leftover bottles.
What a bad management of the rooms where the room is not properly inspected for leftover stuff by previous guests.
This puts a lot of questions on how well the room has been cleaned or if really cleaned well or not. I was quite suspicious for my rest of the stay if the room is cleaned just superficially
When i called the front desk personally before leaving the hotel for a tour they said they will take care of the room well and clean it properly. On return the only thing cleaned was just the fridge. They did not even bother to clean the trash.
It was big disappointment for me.
September 4, 2012