Rated 5 out of 5 by Sark124 Excellent Experience
This was my first stay at this Westin Hotel. Although I only stayed overnight for business, the facilities and especially the staff were exceptional. I will not hesitate to stay here again, and will be glad to recommend it to friends and colleagues.
June 21, 2013
Rated 1 out of 5 by Rickey52 Great Staff
Excellent experience with the staff. They could not have friendlier or more helpful. They were fast and lots of smiles like they really enjoyed having you there as a guest. It is a beautiful hotel with lots of ammenties, and the food was excellent.
February 22, 2013
Rated 5 out of 5 by Widgetboy San Diego Westin
As usual, the San Diego Westin treats every guest like they are the only ones staying in the hotel! Thank you for the hospitality and warm friendliness!
November 26, 2013
Rated 5 out of 5 by Jalene The Staff are amazing
I do meeting planning for my association and have held several meetings at San Diego Westin over the past 6 or 7 years. While this hotel is nice, clean and location is decent (closer to Gaslamp would be my preference), I come back year after year because of the staff. I wish I could replicate them at the other locations I hold meetings at. While they do have a glitch come up now and then, they are great at handling it. Paul is by far my favorite but I also love working with Baron and Luke. Claire is new and has caught on quick and does a great job as well.
My members also appreciate how the front desk staff recognize them as returning guests.
November 19, 2012
Rated 5 out of 5 by Anonymous12346 Weekend Getaway....
We gave our son and his wife a "1-year" weekend anniversary gift. The room was great, the staffs special attention to detail for their visit was top notch.
July 29, 2013
Rated 5 out of 5 by Heartsong Great Conference, Great stay
Most everything was wonderful about my stay at the hotel. I was unexpectedly handicapped just before my trip and the staff was most helpful to me.
October 2, 2012
Rated 5 out of 5 by Manati1 Excellent location
Love this Westin property. The staff is genuinely friendly and curtious. The facilities are beyond expectation and the location is unbeatable.
September 22, 2012
Rated 5 out of 5 by HappyGal Impressive
Great staff, service and location.. def coming back
September 24, 2012
Rated 2 out of 5 by TSanto needs work
just needs a complete re modle
February 25, 2013
Rated 5 out of 5 by Rick777 Concierge and Driver
First off the hotel is awesome and all it has to offer. Now to the important part of being away from home. My wife and I felt we had walked in our home away from home when we were first in the presence of Molly the concierge. From the moment we met her our whole experience was lifted to a level never expected. This woman is amazing and she is for real. No phony put on a smile or I can't wait to get off attitude which most of us walk around with. I would be very careful with her because some exec. is going to snatch her up and well your loss. Also the driver, Ali was so much fun and joyful. Westin has winners. Take good care of them. Merry Christmas
December 16, 2012
Rated 1 out of 5 by hhhhh Doesn't deserve the Westin brand
Old hotel. Recently remodeled superficially. Bathrooms remain 1970s-style (with a few new fixtures). Workspace reminds very 1980s - no/few power outlets reachable from desk.
Summary: I cannot understand how this hotel met the criteria for the Westin brand. It feels like a Sheraton.
I hadn't been to San Diego in years. Consequently, I don't know the local hotels. I asked my assistant to book me at the Westin to save time on researching hotel. Unfortunately, my belief that Westin was a safe choice was absolutely wrong.
What a regret!
Service and staff and food were all completely acceptable.
March 21, 2014
Rated 3 out of 5 by RJnLnothappy1979 Good but not Great
I was dissappointed with my accommodations at the San Diego location. I have had the pleasure of staying at the Time Square location in New York City. That place was fabulous and I always recommended your hotel but after this recent stay not sure I would recommend this location. My reasons are the following: the bed was uncomfortable, the linens of you can call them linens were below your standard, the pillows were of poor quality to say the least. When we first entered the room it was quiet but later into the night, we could hear every toilet flushing and the shower water pipes on and off:( Would never return to this location but I would try another somewhere else.
September 13, 2012
Rated 1 out of 5 by Jeff48 Never Again
I have stayed in this hotel twice, first stay was average and my last stay was poor. Toilte did not work so spoke with manager on duty at 5 PM (Luke) and asked that it be fixed and cleaned before I return for dinner. When I got back later in evening toilet would not flush again, late so just shut BR door, call and told desk and went to bed...Never again.
Also, no concierge lounge for a quick breakfast or drink - guess what, some busy professionals do not have time for breakfast in a restaurant or room service...also minibar in room...easy for juice or a drink, but no and room was still $400+ pernight...never again.
August 5, 2012
Rated 2 out of 5 by badstay Offers nothing for the price
Had I stayed in Arizona, at the price I paid, I would have had free parking, free internet, ability to move my own luggage on a cart, and probably a pretty decent breakfast. Parking is a scam, that wasn't anywhere in the reservation or website, $32 a day, with another $14 a day for internet, my son left a $20 bill on the nightstand it was gone after house keeping went through. That was the last straw. I know there is little anyone can do about that and did not complain because these thing deterioate into a he said/she said argument. But that hasn't happened to be anywhere else. For $300 a night, it was a bad joke
July 4, 2012
Rated 5 out of 5 by zooza This hotel has great features
I had an great time while attending a scientific meeting!
May 5, 2014
Rated 2 out of 5 by TT04 inferior service
No warm greetings; noise/messy lobby due to renovation; no Platinum amenities (except points)
December 3, 2011
Rated 5 out of 5 by Pammyelise My Home for the Hot Chocolate Race
I stayed here while in San Diego attending the Hot Chocolate 15K/5 Race that benefits the Ronald McDonald House. My room was on the 22nd floor overlooking the water which was an absolutely gorgeous view. The staff addressed my name at all times. A special treat was the flavored water in the lobby. There were beverage containers filled with water and either cucumber, lemon, pineapple, cantaloupe and honeydew which was a delight. I watched an NCAA basketball game in the bar and the bartender was very kind, in fact she was also going to run the race. The Teriyaki Chicken Sandwich and sweet potato fries were delicious!! This is a definite must place to stay for the race next year!
March 24, 2013
Rated 5 out of 5 by Tracy14 This hotel has excellent customer service.
The concierge, Molly, helped us plan activities for our trip. She assisted with booking tickets, securing transportation, and ensuring our questions were answered. Then, she followed up when we arrived to make sure things went smoothly during our stay.
April 26, 2014
Rated 3 out of 5 by Siobhan No club lounge
this hotel was over ok. I am loyal to the SPG program, I was disappointed that there was no club lounge, and in return only received a $12 voucher even though I was there for 2 nights. Typically I received a 12 voucher per night at other hotels were there is no club lounge. In fact I stayed at this particular hotel in may 202 and I believe I got a voucher for each night that I stated, and I even asked about the one voucher when I was checking out. Also there is another westin within a few blocks of this one and honestly would choose that one over this one if there was a club lounge.
March 25, 2013
Rated 5 out of 5 by willyprep1 Great Service
This was my first time at the Westin SD. I normally stay at another starwood property close by but figured I would try something new. The staff made my trip. Everyone was extremely friendly and they went out of their way to help me with a few things. Also, the food at their bar is really good, especially the ceviche. I will be back.
September 9, 2013
Rated 5 out of 5 by msd73 Top-notch service, needs a facelift though
The hotel staff is incredible. In particular, Gentle and Foster at the Front Desk did everything they could to make sure the stay was incredible -- and Justin was great, too. The breakfast is not terribly great, but the service there is great, too. There is a shuttle to and from the airport that's free. The rooms are kind of funky, as everything was designed on an angle. Also it seems that they haven't been renovated for about a decade. However, the service at this hotel is so great that it really compensates for its dated appearance. I would definitely consider staying here again.
February 2, 2013
Rated 5 out of 5 by Onthego3 Great hotel for business or pleasure
The staff was terrific and very accommodating to all my needs. I would recommend this hotel to business associates, friends and family.
April 21, 2014
Rated 5 out of 5 by Bobss01 First Time in San Diego
This trip was planned as a short get-away for my wife and I, and our first time in San Diego. We chose the Westin based upon our prior experiences with this brand.
We were not disappointed. The room was comfortable and clean. The location was perfect. Most of all, the entire staff was exceptional.
We had an unfortunate situation with some other quest occupying the room next door. Management quickly and professionally took care of our problem. Everyone from management to housekeeping give us the feeling that our presence was appreciated.
The only down side was the construction. We'll have to visit again after all the remodeling is done.
Thanks for a good stay during our first time in San Diego,
Bob & Susan
November 25, 2013
Rated 5 out of 5 by JPS58 Great Hotel - Great People!
Everyone at The Westin was fantastic! Very accommodating and naturally friendly. Beautiful hotel. One suggestion when you book a room: ask for ocean view...
The wait staff at the restaurant could not be more pleasant and efficient. Juan was particularly helpful and friendly; really enjoyed meeting and talking to him. Meryl was also great at her job; they both represented the Hotel in an exceptional manner.
April 5, 2014
Rated 3 out of 5 by hpb5309 Over the bar, nothing to write home about
To the positive:
- The room was clean, the bed was very comfortable.
- Staff were friendly and helpful
- Location was good, easily accessible
- Their go-green program was a great idea (if you opt out of a day of housekeeping, you get perks)
- no vending machines anywhere in the hotel (which makes getting a drink or snack after hours a problem).
- no room service menu in my room, nor online, and when I tried calling multiple times no answer from the front desk to even ask about room service options
March 4, 2014
Rated 1 out of 5 by olin Expect rude people
never received a copy of my bill, called in to request one and person was very rude and kept telling me all the reasons she would not be able to supply me with a copy
February 28, 2013
Rated 5 out of 5 by NuevaViajadora67 Didn't Want To Leave!
I chose this Westin because I'd always wanted to stay here when I lived in San Diego about a decade or so ago. I loved it! From the valets, the front desk person, the bellboy, to the bartender, my friend and I felt welcomed and valued. The room was clean, the bed was comfortable, and we had the best sleep...we slept until almost noon! We were surprised because we had never slept that late ever. Wonderful bed! The only thing that was missing was a microwave in the room, but that was a small detail. Great mojitos during happy hour. We will try to stay here again!
December 30, 2012
Rated 5 out of 5 by Traains69 Best place to stay in San Diego
Rooms are always great. Staff is always above & beyond. Melissa (hope I spelled it right!) at the check-in was so super nice & helpful. Roxanne who tidied my room Sat. was extra helpful & very pleasant. The time before when I stayed and forgot my cell charger a lovely young lady in housekeeping lent me her personal one for the night, now that is above & beyond. Concierge Molly helped my hubby set up a romantic horse carriage ride, which was awesome. I stayed at the more expensive hotel nearby only to be very disappointed in the suites cleanliness & working condition. Since then Westin @ 400 Broadway is the only place I will stay when visiting San Diego for business or pleasure. Also within walking distance of many great eateries.
October 14, 2012
Rated 2 out of 5 by Traveler284ghfskk Overcharged and Manager would not call back
I booked with a rate that included parking. The manager let me know I had to park in Valet instead of Self-Park to get Parking covered. After checking out I was erroneously chrarged $120 ($40/night x3). I called twice and was told both times the manager would call back.
Be careful of the overcharging and lack of customer service to fix it.
March 31, 2014
Rated 4 out of 5 by ASalk Great staff, great location
A pleasant stay, from start to finish. Yes, the room was in need of some updating and minor repairs, but that's the only drawback I can think of. The Heavenly bed was, as always, heavenly, which is where my priorities lie when traveling. Every staff member I encountered, from check-in, to room service, to the airport shuttle driver, was friendly and helpful and exceeded any expectation I could have had. The location is perfect for wandering about the city on foot, (which I did) and near to several of the touristy trolley stops (which I happened upon).
May 8, 2013