Rated 3 out of 5 by sthubbar If Platinum, stay elsewhere
As a Platinum guest, don't expect any benefits and there are better options for equal or less money.
- No lounge
- Only cold breakfast for 2 people, kids must pay
- Pool is skinny, short and cold
- Don't expect a suite
If I had gotten this hotel by bidding online for $150/night it would be an OK value. For $200+/night any of the other 4+ star hotels nearby are a better option.
August 1, 2016
Rated 4 out of 5 by SandraMW Sagging Mattress
Our stay at the Westin was almost perfect, with the exception of the sagging mattress in room 2223. The sheets, comforter, and variety of pillows are extremely comfortable, given the effort made to have a restful night of sleep, this is one area that could use some attention.
Over all the staff, room temperature and facilities were excellent. We would have requested a new room with a better mattress, but we didn't want to move our two kids and their stuff.
July 14, 2016
Rated 2 out of 5 by Mumbejja Paid for an upgrade but was given a regular room
Upgrade was for city view but got concrete high rises. Room was changed from 1413 to 1415 with not much difference but I was too exhausted having spent 3 hrs in traffic and with a small child. I have always received excellent service and accommodations. Will ask for a refund of the upgrade fee since I didn't get what I paid for. I would normally recommend Westin hotels but very disappointed in this one. Won't book at this particular one again.
June 26, 2016
Rated 4 out of 5 by SNMMIattendee Great stay
Perfect location for our conference at the convention center. Close enough to walk, but far enough to get away. Room was nice, lobby nice, staff for the post part very friendly and accommodating. Ran into some issues getting breakfast at both the cafe one morning and restaurant another morning. Very, very slow. Made us late to catch the conference shuttle, meaning we missed our first sessions. Would have just ordered the buffet, but could not justify the price when all we were eating was a quick bite. Also took forever to get drinks and checks at the hotel bar one evening and came close to missing dinner reservations. Overall, great stay and would definitely come back. Just will be sure and plan on grabbing breakfast and happy hour drinks elsewhere.
June 16, 2016
Rated 1 out of 5 by MikeKors Dissapointing
Hotel was fine and was the quality I'd expect from SPG. However, an hour or two after checking out I had realized I left my watch in the nightstand. I returned to the front desk as I was still in the downtown San Diego area. Unfortunately they had already rented out the room which is understandable. Reception took my name and number and told me that I would get a phonecall and the watch would be mailed to me. I did not receive a phone call for two weeks. I called reception and they forwarded me to security. They weren't even aware of the situation. I finally was forwarded to someone who had remembered that I had raised this issue on checking out. I didn't really get any closure as the rep was going to call me when they found any information. There was no phone call until I called back in a couple weeks. Security did not find the watch and the cleaning staff "didn't find anything". I am not upset about the watch as much as I was just frustrated by the lack of effort and closure from the hotel staff. Very poorly managed.
May 15, 2016
Rated 2 out of 5 by karlamei Underwhelming at best
There are a lot of hotel options in downtown San Diego, including a lot of SPG hotels and even another Westin. I found this Westin to be underwhelming, even disappointing. I like to stay at Westin hotels because:
1) Heavenly bed
2) emphasis of health/wellness
3) the gym
And my stay fell short in all three.
1) Heavenly bed: sheets were rough- time to replace them!
2) in my "upgraded" room, which looked to be one of the smallest on the floor, I could hear the family next door. And I say family because of the crying baby. Walls are thin, which guarantees you won't get a good night's rest. Also, on the 19th floor I could still hear what was going on down at the sidewalk. I grew up in Manhattan, on the 25th floor of an apartment building, on a busy street. The road noise was worse at this hotel.
3) the gym was closed. I absolutely would not have stayed at the hotel had I known the gym was closed. All I wanted to do was wake up and use the gym- a warm-up run and a Fitstar workout. But when I checked in at 10:45pm, I was told the gym was closed.
Look elsewhere for a place to stay.
May 13, 2016
Rated 3 out of 5 by Svenne102 central location & good views
The Westin San Diego is centrally located in the CBD and within walking distance to the Gas Lamp Quarter and the piers.
The rooms are comfortable and spacious, with good views of the city (higher floors).
The staff is friendly but could be more resourceful in providing services to guest.
SPG Platinum recognition only upon request and to the bare minimum. I got the impression that staff does not differ between walk-in guests and SPG Platinum guests. Further, the hotel seems not to have a lounge.
Make a Green Choice
I usually select the "Make a Green Choice". At this hotel the Make a Green Choice is not night by night but for the whole stay and no staff will enter the room. I stayed for 5 nights and during the stay not even the trash bins were emptied. Make a Green Choice should be about saving the environment, Cleaning the trash bin should be done daily regardless.
Overall a decent business hotel in downtown for business travel.
April 30, 2016
Rated 3 out of 5 by Loki777 Adequate. Needs rennovation
Check in - Staff is more interested in up charges than helping. Lied about upgrades available until I pointed out upgrades were available. Then magically she found them.
Many False promises on in room documentation. No refreshment centers. No gift shop.
Service request answered by operators who have minimal training. Their overall server score is less than 8 MTD and YTD.
April 29, 2016