The Westin San Diego

  • 400 West Broadway
  • San Diego,
  • California
  • 92101
  • United States
  • Map

Rooms & Rates

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  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.9 out of 5 by 334 reviewers.
Rated 5 out of 5 by Amazing Staff/ Great Location This property has the most amazing staff we have ever encountered at a starwood property. Gentle Joy, Emily, and Melissa went above and beyond making our stay absolutely fabulous. The hotel is beautiful and within walking distance of all the downtown attractions. Can't wait to come back. If Gentle Joy isn't currently a manager, she should be promoted as she is the greatest ambassador we have ever met at Starwood!!! April 3, 2013
Rated 5 out of 5 by Heavenly Stay I stayed at this hotel on my birthday night. I had so much fun. The bed was amazing the heavenly shower is heavenly and the hotel is really nice. Check in process was pretty fast and check out even faster. The pool was nice and the fitness center was pretty big for a hotel. You can walk everywhere. The view from the room was amazing! I'm looking forward for my next staycation at this heavenly hotel. April 1, 2013
Rated 5 out of 5 by Very nice hotel and staff. From the moment we arrived, all of the staff was very attentive. From housekeepers to the front desk, nobody ever hesitatied to offer assistance each time they saw us. The room was wonderful and the location was great. We will stay there again. Thanks. April 1, 2013
Rated 4 out of 5 by Hotel Stay was nice except for My wife and I thought it unusual that in the year 2013 your facility does not have free Wi-fi; even McDonalds has free Wi-fi. Not having it is inconvenient. Otherwise, your staff made our stay very nice. April 1, 2013
Rated 2 out of 5 by Hospitality is a hit or miss! The rate was quite reasonable booked on the Spg.com website. Location is downtown, great for business purposes. Not so great for families here to visit the Zoo or Seaworld. Better hotels for cheaper and closer. Concierge gal was friendly. Man at bar was super courteous and kind. He had some shakes made for me (off menu), i waited and then told him I'd be back because my car was parked up front in the valet, he later brought it out to us. Guest services on the other hand need some improvement. I called for directions before reaching hotel: wrong directions were given. I called to ask for late check out, was forwarded to reservations, the man asked if I could wait a 'moment', that 'moment' turned to 5+ minutes. I called back, a lady answered. I told her I was just wanting to ask for late check out, she said no due to full vacancy. Then she calls back 5 minutes later saying she overlooked that I was a Gold Preferred guest so that 4pm late check out was okay!? I parked my car in front where the " valet/passenger area" was as there is no where else to park to access the hotel, the valet was telling my mom to move the car. My room key wasn't working so I asked the front desk to tell the valet. Later I was confronted by, I believe, the manager who seemed to defensively scold me. I was not impressed. April 1, 2013
Rated 5 out of 5 by Comfortable stay Enjoyed a very comfortable 1-night stay at the Westin San Diego. Convenient central location. Gentle Joy on reception accommodated my morning arrival in a no-fuss and very welcoming manner. Coming forward from behind the desk to hand over the room key is a nice, personal touch. She handled check-out in a similar personal and friendly way. March 29, 2013
Rated 5 out of 5 by First Experience at Westin San Diego Almost everything was perfect, but of course nothing can be perfect. We were shocked at the hidden fee of paying to park your car ($32/night) while staying at the Westin. March 28, 2013
Rated 5 out of 5 by Excellent Stay! I was picked up at the airport by the hotel shuttle. The driver was very friendly and courteous. When I arrived Melissa greeted me and was very helpful. I arrived early in the day so a room wasn't available yet. I went for a coffee and when I returned let them know I had to attend a meeting and wouldn't be back until the end of the day. She immediately checked for an available room and was able to get me into a room so I wouldn't have to wait. It was a great start to a wonderful four days in San Diego. JMH March 27, 2013
Rated 3 out of 5 by No club lounge this hotel was over ok. I am loyal to the SPG program, I was disappointed that there was no club lounge, and in return only received a $12 voucher even though I was there for 2 nights. Typically I received a 12 voucher per night at other hotels were there is no club lounge. In fact I stayed at this particular hotel in may 202 and I believe I got a voucher for each night that I stated, and I even asked about the one voucher when I was checking out. Also there is another westin within a few blocks of this one and honestly would choose that one over this one if there was a club lounge. March 25, 2013
Rated 5 out of 5 by Dad's Weekend Great weekend in San Diego. Westin helped make it so. March 25, 2013
Rated 5 out of 5 by MD The airfilter for A/C in the room need to be cahnges ASAP March 25, 2013
Rated 5 out of 5 by My Home for the Hot Chocolate Race I stayed here while in San Diego attending the Hot Chocolate 15K/5 Race that benefits the Ronald McDonald House. My room was on the 22nd floor overlooking the water which was an absolutely gorgeous view. The staff addressed my name at all times. A special treat was the flavored water in the lobby. There were beverage containers filled with water and either cucumber, lemon, pineapple, cantaloupe and honeydew which was a delight. I watched an NCAA basketball game in the bar and the bartender was very kind, in fact she was also going to run the race. The Teriyaki Chicken Sandwich and sweet potato fries were delicious!! This is a definite must place to stay for the race next year! March 25, 2013
Rated 5 out of 5 by Great staff Everyone I came into contact with was beyond friendly and helpful, front deak, housekeeping, especially the bar staff and restraint staff. I'd definitely come again. March 23, 2013
Rated 5 out of 5 by Great hotel Friendly staff , very clean room, comfort bed March 23, 2013
Rated 5 out of 5 by Best Westin in US I have stayed at many Westins across US and San Diego's is by far the best one. The front desk was very pleasent and helpful and answered all my questions and accomodated all our requests. The room was exceptional and every amenity was available in abundance. Special recognition to front desk staff Gentle-Joy. March 23, 2013
Rated 5 out of 5 by Staff Service Freindly and efficient service March 23, 2013
Rated 5 out of 5 by What an excellent hotel really enjoyed my stay at the San Diego Westin. In particular, Melissa at the front desk made me feel welcome, from my arrival to the end of my stay; what a nice young lady and a credit to the SPG organization! March 21, 2013
Rated 5 out of 5 by Great Hotel! Everyone at the hotel provided great service. This was my second time staying at this location. March 8, 2013
Rated 2 out of 5 by Needs improvement When we arrived to our room the key cards would not work. So we went back to the desk dragging our luggage and received another key cards. Again the key cards would not work. Back to the desk again! When we finally got into our room we noticed the safe was locked we had to call maintenance. Then in the bathroom one of the lights over the mirror was burnt out. Called maintenance again. The front desk did ask what can they do to make our stay more comfortable. They said they would send champagne and treats to our room. We waited until 10pm it never arrived so we called the desk and they apologized and sent it immediately. The 2nd day after the maid cleaned our room I stepped into the shower that morning and the shampoo was not replaced so we had to use a bar soap. March 7, 2013
Rated 1 out of 5 by This hotel fell far short I was very unsatisfied with my recent stay at the Westin San Diego. Upon arriving to the hotel in a cab, my wife and I were juggling several suitcases and a large box of food items. There were two hotel staff members that were watching us the entire time, and never offered assistance. They did however take the time to open the door. There was a short wait to check in, but the person who checked me in did take care of my needs and was friendly. We found the hotel to generally be out dated and falling short of a typical Westin. Inside of our room I found several things to be in a state of disrepair. My wife went to close the curtain, and the rod fell off. The laminate on the window seat was peeling up. There were black stains on a towel in the bathroom. In addition, there were ripps in the sheets on the bed. We decided to head to the pool to relax. The hotel staff that was met in the hallways did not even make eye contact, and never said hello. Wen we got to the pool the windows on the exterior of the building were very very dirty, and did not appear to have been washed in months/years. We then went to the hot tub. Our stay in the hot tub was very short due to a layer of green scum on the edge of the tub. This was very disgusting, and caused us to both return to the room to immediately shower. We had planned on getting a couple massage in the spa, but following the previous experiences that I have outlined, we didn't even solicit the hotel food services. Overall, I was not happy with the stay, and feel as though the hotel made a terrible name for Westin /SPG. I have been a member for years, stayed with SPG many many times and have spent thousands of dollars at your hotels. This is one that I will never be returning to. I hope that this feedback prompts some action to be taken to ensure that another paying couple on their vacation does not share our experience. March 7, 2013
Rated 5 out of 5 by Awesome stay, outstanding staff!! Another wonderful stay at Westin and don't have any desire to stay elsewhere. March 3, 2013
Rated 5 out of 5 by Great Staff! I just returned from a delightful stay at the Westin in San Diego. The staff there were wonderful, especially Melissa and Gentle (at the front desk) who were outstanding! I think they should be be commended for their hospitality and making me feel like I was at home way from home. CindyB March 1, 2013
Rated 4 out of 5 by No minibar There is a disturbing trend among 4-star hotels like the Westin of not having a minibar in the room. Instead, there is an empty refrigerator, which is thoroughly useless. It's an insult given the room rates, and it makes noise. I understand that maintaining minibars may present challenges, and that they may potentially take away from bar revenue. Deal with it and restore this basic feature. Because of this I avoid Westins whenever possible. March 1, 2013
Rated 1 out of 5 by Expect rude people never received a copy of my bill, called in to request one and person was very rude and kept telling me all the reasons she would not be able to supply me with a copy February 28, 2013
Rated 3 out of 5 by Hotel has comfortable beds Beds were very comfortable. February 28, 2013
Rated 5 out of 5 by great amenities The location, set-up, and services offered at the hotel were perfect. They offer a free shuttle to/from the airport. Room service was fast, super friendly, and accommodating. February 27, 2013
Rated 5 out of 5 by Excellent Service Arriving late into San Diego, the hotel staff and bar staff were excellent. They suggested a great meal at the bar and the food and service were excellent. February 27, 2013
Rated 5 out of 5 by Great Staff The staff was very helpful - from the front desk to the consierge. the views from the upper floors are great. The only drawback is the parking - the valet parking and self park are the same price - but at least the valet doesn't charge for in & outs during the day. February 27, 2013
Rated 4 out of 5 by Good hotel This was a good hotel for our needs February 27, 2013
Rated 5 out of 5 by Great Location The location of the Westin San Diego was a huge plus! It had easy access to restaurants and stores, the trolley and the Harbor tours. Upon arrival we were confused about the parking situation - self park, valet with and not with the hotel. When we called the hotel we got an answer but not all the information. The staff at check-in provided all the details. Having that information available on the website would have made our arrival easier. February 26, 2013
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