Rated 2 out of 5 by trinity Bad experience
I was so looking forward to my stay in this hotel but was VERY disappointed. Our room was not cleaned, the bathroom door did not close and the phone in our room was broken, so we couldn't call anyone. When we reported our complaints to the front desk, they offered complementary breakfast but my order for food never came out of the kitchen! People here need to get it together!
June 9, 2013
Rated 5 out of 5 by DrJay I felt like this was MY hotel the way the staff treated me!
Friendliest staff on earth!
I can't say enough about Melissa, Rae, Zulema, and everyone else who made me feel like a valued guest.
The bay view rooms are spectacular (especially at night). And the Green program was the best I've encountered.
One odd thing: the restaurant had random hours. It was supposed to be open all day but would randomly close and send you to the bar for food. Very weird!
June 9, 2013
Rated 5 out of 5 by Chuck75041 Exceptional Experience
I stayed at the Westin San Diego for 5 days and nights and I had a Great Experience in every facet of my stay at the Westin, San Diego.
The staff were Exceptional in their professionalism, courtesy and attention to detail.
June 4, 2013
Rated 5 out of 5 by ArizonaMama Above and Beyond
My husband, baby and I recently stayed at the San Diego Westin on Broadway for a family wedding. From the moment we stepped into the hotel lobby, we received excellent service. Traveling with a baby can be stressful, but the staff at the Westin went above and beyond to make our stay go as smoothly as possible. They immediately had a crib set up in our room and then called to make sure that everything in our room was up to par. On my way to dinner I accidentally dropped my wallet and the valet took time to alert the front desk who made sure the wallet was waiting for me upon my return. The waitress who served us breakfast in the hotel restaurant was friendly and very accommodating. We would return to this hotel in a heartbeat for the service alone!
June 3, 2013
Rated 5 out of 5 by LillyS Great hotel
Great hotel, great location (no need to rent a car; everything on walking distance; Little Italy is very close), nice staff (Melissa was very nice!), excellent view...My husband and I travel a lot and this hotel is definitely one of the best for both of us. We are SPG members and this hotel really care about those members. We stayed there 2 nights and we wish we could stay longer. We will be back!
June 3, 2013
Rated 5 out of 5 by Jessica Very nice stay
The service was exceptional which is hard to find these days. All the staff went above and beyond to make sure our stat was wonderful. I will defiantly stay at the Westin again. Thank you !
June 3, 2013
Rated 5 out of 5 by GabyT great hotel
great location, super nice staff, more than we expected. Definitely will come back soon.
May 30, 2013
Rated 5 out of 5 by jwall Staff Exceeded Expectations
Front desk agents Melissa and Rebecca greeted us warmly and Melissa promptly got us checked in. Once discovering that it was our wedding anniv. she told us she would be sending something special up to our room, and that we would be staying in a room with the nicest view. With only 48hrs. in San Diego, she also took the time to write down the must see,s, and must do's. On our last night, Front Desk Supervisor, Donald, made us feel equally special and looked after by sending up a final treat to our room. He also picked out some fun places whe hadn't yet gotten to.
Overall, we couldn't have been happier. The staff more that exceeded our needs and expectations!
May 30, 2013
Rated 5 out of 5 by LiaA0113 Great Stay
This hotel is really great! I especially enjoyed the great customer service that Donald presented at the front desk and Mark (F &B Supervisor) gave at the bar. Marks Lightenin Lemonade is the best! Thanks again!
May 30, 2013
Rated 5 out of 5 by PBPHI Great service
This was a random booking. We didn't know what to expect, but as soon as we came in, Gentle (that's her name) took care of getting us checked in quickly and addressed all our needs. We were in a hurry and she could tell so she put us at ease and made sure we didn't forget anything.
The room was great and it had a great view. We put value on good service and will always return.
May 21, 2013
Rated 4 out of 5 by RickyD51 Excellent concierge staff
We spent the weekend celebrating our 5th anniversary at the San Diego Weston. I contacted the concierge desk beforehand for some help on ideas to celebrate....Molly came through in spades! She helped me get dinner reservations at our favorite spot. And when the hotel didn't offer a spa package we wanted, she suggested a local spa within walking distance that treated us fantastic.
May 20, 2013
Rated 3 out of 5 by Wimmy Satisfactory stay
The hotel is pretty much the same as most business traveler hotels. Comfortable room that was quieter than most.
Bed seemed lumpy, but the pillows were great. Desk was large and had easily accessible outlets for power cords. TV worked well, and there was the usual marginal clock radio.
Gift shop was over-priced, but the clerk was very pleasant. Food service through the catering department was okay. Continental breakfast had tasty fresh fruit, but the pastries were dry and almost looked and tasted like "day old."
A few complaints. As usual, these types of hotels overcharge you for internet service. You can get one hour for free after going through several steps to get it, but they really should provide free internet or only charge a few dollars a day for it. There was no free newspaper available at the front desk or delivered to the room. And, I was very disappointed with their "green" program.
When I checked in the very nice desk clerk asked if I wanted their green program. If I accepted, I would receive a $5 voucher usable in the restaurants or I could get 500 points on my club account. The problem was I apparently didn't listen carefully enough because I thought by accepting I would not get clean linens or towels each night. I later found out that by accepting I didn't get any maid service at all! Hardly worth $5.
Hotel felt dated and needed some sprucing up, but, overall, it was satisfactory. The staff was friendly and provided great service.
May 20, 2013
Rated 5 out of 5 by Caper A Great Stay
We stayed with your hotel from Apr 14th until Apr 23rd....We had a great stay, your staff were excellent. Gentle Joy gave us excellent service and always was so welcoming , friendly and courteous each time we went through the lobby...It was our 46th wedding anniversary and she helped to make it special. you have a super employee in her.
May 20, 2013
Rated 4 out of 5 by Radiante Very helpful service
Melissa was very helpful at checkout
May 19, 2013
Rated 3 out of 5 by bcb33415 Needs major upgrades
I have visited this hotel often and after my last trip I strongly suggest renovations. The rooms are not up to standards of other Westin properties that I am used to. We had major cleaning issues with our room upon check in and had to be moved. Overall decor of the room needs upgrades and the beds did not feel like Heavenly Beds. I was extremely disappointed and will not be staying at this property again.
May 13, 2013
Rated 2 out of 5 by mabsd This hotel was adquate
The hotel was ok. The location was good, easy in and out with the car.
It does need some updating.
We were on the 19th floor. The mattresses were worn..the bathroom had black mold in the bathtub area, the carpet was not clean in certain areas around the beds and the doors.
The hotel staff was very good and helpful.
May 13, 2013
Rated 4 out of 5 by ASalk Great staff, great location
A pleasant stay, from start to finish. Yes, the room was in need of some updating and minor repairs, but that's the only drawback I can think of. The Heavenly bed was, as always, heavenly, which is where my priorities lie when traveling. Every staff member I encountered, from check-in, to room service, to the airport shuttle driver, was friendly and helpful and exceeded any expectation I could have had. The location is perfect for wandering about the city on foot, (which I did) and near to several of the touristy trolley stops (which I happened upon).
May 8, 2013
Rated 5 out of 5 by GuestCyclist My Review
The conference venue, the San Diego Westin, worked out very well. Enjoyable stay.
May 4, 2013
Rated 1 out of 5 by Susan715 Lack of customer service & defective shower
My husband and I spent the night of May 26th at the Westin San Diego. We arrived after 8:00 pm, tired. The staff who checked us in was friendly.
After my husband took a shower, there was 6 inches of standing water in the tub. About 2 minutes later the sink made a loud "glub" noise for about a minute. The tub eventually drained. I took a quick shower and the events repeated itself.
There was also a long hair on the bottom of the shower curtain which had brown strains along the bottom edge. There were no wash cloths.
Admittedly, neither of us called for assistance. We were in our pagamas and turned in for the night.
In the middle of the night, I was awakened by the loud "glubbing" noise from the sink. It lasted at leadt a minute. Someone else must have been taking a shower above us or next door.
As I checked out the next morning, I told the front desk staff of the problems I had experienced. She graciously listened and asked what she could do for me. I asked that my room be comped for the night. She said she had to talk to the manager.
When she returned, the manager followed her and stood behind her. The front desk staff explained that she could not reimburse my stay because I had purchase a non-refundable room on the Internet. She would however, not charge me for the valet services for parking my car.
The manager did not look at me once during this time or engage in conversation with me. Instead, she stood behind the clerk and looked annoyed from side to side scanning the reception area. While the clerk was pleasant, the manager flunked customer service 101. She was totally dismissive.
We travel to San Diego at least four times a year or more. We will not be staying at the Westin again. I train employees on customer service. This experience will provide a good example of what not to do!
April 28, 2013
Rated 4 out of 5 by Marianne53 Room did not cool down sufficiently at night
In general, I liked the hotel. Because of airlines issues, I got there at 1am instead of 4:30pm. I went to my room to find the theramostat set on 90 and and industrial fan set up and on high in the middle of the room. Called the desk and was immediately moved and given a complimentary breakfast. Would like to have had free coffee available when catching the shuttle at 6am Saturday morning.
April 22, 2013
Rated 5 out of 5 by YANK70 PROBLEM WITH BATHROOM SINK AND TUB
Was given notification that the hot water would be turned off at a certain period of time. Prepared for bath the following day and the tub was full of brown water and the water coming from the sink was also brown.
April 20, 2013
Rated 4 out of 5 by DDD77 Westin San Diego
Great location in San Diego! It is close to the warf and night life - Gas Lamp District.
April 19, 2013
Rated 4 out of 5 by Fred Great place to stay
While the facilities are in need of some updating which will start this year they are still very good and in excellent condition. The staff is exceptional from ensuring we had the right room to helping us discover the best of San Diego.
April 19, 2013
Rated 3 out of 5 by Wally52 Outdated
The rooms could use some updating, particularly the cottage cheese ceilings.
Also, the room service menu is mediocre at best. The cover shows a beautiful yogurt parfait, but I could locate it nowhere on the menu. The breakfasts look brong!!!!!
April 18, 2013
Rated 5 out of 5 by ChargersFan Amazing hotel. Amazing staff
From the moment I got there I was treated like a queen. From talking to Gentle Joy at checkin to Floyd as I was leaving, I truly felt they appreciated having me as a guest. Floyd was telling me history about the building as I was waiting for my car and you can tell he loves his job. I will definitely stay here again next staycation I plan downtown. You cant beat the SPG members floor. It's on the 20th floor - views galore! Oh and the beds are divine! I never wanted to get out and I could barely make my husband leave the bed. Thanks Westin
April 18, 2013
Rated 5 out of 5 by VisitorFromDC Great Staff and Location
Very pleased with facility and assistance provided by staff. Melissa was very polite and welcoming in handling check-in and check-out processes. Her enthusiasm for the area, and rock climbing, sets a positive tone for not only your facility, but Southern California as well. In addition, the concierge on duty 4/7 was of great assistance in helping me plan trip to the zoo. For the business at hand, the meeting facility was comfortable and the wireless access was helpful in allowing us to keep up with work while away.
April 15, 2013
Rated 4 out of 5 by Ltdt This hotel has great service
Our stay was great. The service we received from Teresa in the main restaurant was above and beyond quality service. The restaurant manager was also excellent in service. We would highly recommend this hotel to friends and family.
April 13, 2013
Rated 5 out of 5 by Jackie13 Friendly and Helpful Staff
Despite a mix-up with my online registration, all confusion was straightened out prior to my check-in.
Everything else went smoothly with the warm welcome and helpful tips by the staff. The housekeepers were especially courteous and kept the room very clean and well stocked with fresh towels, etc.
I would definitely stay here again!
April 9, 2013
Rated 5 out of 5 by Lance2013 Outstanding service and comfort
The hotel is set up very well, the staff is wonderful...from the valet, to the front desk, and beyond a shadow of a doubt Danielle made our stay excellent. She listened to our needs and made recommendations that really saved us time. I would stay at this hotel every time if she was working, she made our stay really work out well for us...
April 7, 2013
Rated 5 out of 5 by Darin83 Amazing Staff/ Great Location
This property has the most amazing staff we have ever encountered at a starwood property. Gentle Joy, Emily, and Melissa went above and beyond making our stay absolutely fabulous. The hotel is beautiful and within walking distance of all the downtown attractions. Can't wait to come back. If Gentle Joy isn't currently a manager, she should be promoted as she is the greatest ambassador we have ever met at Starwood!!!
April 3, 2013