Rated 3 out of 5 "your room is available" oh, not really
Room wasn't ready late in the day when we arrived. Shortly after, we were told it was ready then given our keys. We got to the room and the bed was completely stripped, the room was untidy and there was water all over the bathroom. Called twice for resolution, but 2 hrs later had to leave for reservations without resolution. Arrived back late and things were resolved. I had stayed there previously and wanted to share the hotel experience with friends from out of town so it was a huge disappointment to be inconvenienced.
May 3, 2015
Rated 4 out of 5 by RufusInHI Holla HOLA!
OVERALL IMPRESSION: Fantastic Hotel in the HEART of San Diego. Epitome of a Westin hotel with class. Great friendly and professional service.
SPG RECOGNITION: It's the reason I keep coming back. The Westin San Diego always go out of their way to recognize your SPG Status. I got a fantastic upgrade room.
THE ROOM: Modern Chic and always well maintained and clean.
LOCATION: In the business heart of San Diego.
EXCEEDED EXPECTATIONS: Morning Breakfast and SPG Recognition.
EXTREMELY BELOW EXPECTATIONS: Nothing.
April 24, 2015
Rated 5 out of 5 by DKW24 Westin San Diego
Very friendly staff, well-trained to meet the needs of the guest. Rooms are very nice with all the amenities needed to conduct business while on the road. The hotel is well-located downtown and close to the harbor.
April 14, 2015
Rated 5 out of 5 by SandyD7 Nice hotel and well located
Beautiful Hotel, outside and inside. Close to transport and attractions. This will be again my hotel from the next trip to San Diego.
Close to santa fe station, train and bus stops. A few blocks from the famous Gaslamp Quarter, USS Midway Museum and many attractions.
The staff at lobby were so kind and helpful, we arrived at hotel at 10:30 am aprox and they allow us to do early check in, so that was fabulous. The room was clean and perfect has everything you need, only the mattress was too soft for my taste; our room view uff amazing.
April 8, 2015
Rated 5 out of 5 by Nupie Successful Platinum Upgrades
I planned a girls weekend here and decided to use a Suite Night Award. I was hoping to get upgraded to a Luxurious Suite, but to my pleasant surprise, was upgraded to the Presidential Suite on arrival. This could not have been more perfect since for once I was traveling for fun and not work. The staff was incredibly responsive.
The location is perfect for short uber rides or walks to restaurants and the Gaslamp district.
I wish there was a separate club lounge instead of being able to eat in the restaurant only. The platinum status free breakfast did not include only hot food (which isn't the case at other Westin's with complimentary platinum breakfast as your welcome gift).
I would definitely stay here again.
March 23, 2015
Rated 4 out of 5 by Sales007 Decent Location, Suites, Required Elevator
From what I heard from the receptionist, all the rooms are "suites" with a mini-living room and a main bedroom, which is amazing. Upon entering, the staff are extremely courteous. Most were from foreign countries, which accents, but were very professional and tried to help.
As for location, it's in downtown, which is positive. Not at the complete heart of gaslamp, and there are some homeless people around (there's a prison nearby), but nothing that alarming.
The only annoyance here is that you have to take an elevator to the lobby, and then take another to your room. It can be a hassle if you're in a rush, so do note that.
Other than that, the rooms were clean, smelled fresh, and large. Definitely a decent place to stay longer than a few nights for business.
March 2, 2015
Rated 5 out of 5 by BizTraveler206 Excellent Hotel
Stayed here for conference. Great location downtown
February 2, 2015
Rated 2 out of 5 by Michelleey Disappointed
San Diego is such a beautiful city. I definitely noticed the renovations and upgrades to this hotel. The lobby is very nice. The staff is great as well. My only issue that I am extremely disappointed is in their security. I travel for work often and never had I ever been followed to my room. I'm lucky to be traveling with family but this man who clearly was a bum was at the hotel lobby getting water and then attempted to follow my family and I to the room. I waited for the bum to press his floor but he didn't and clearly wanted to make conversation with us. He also smelled. I felt extremely uncomfortable and reported this to security. I went back to lobby and waited for security to escort us to the room. I feel very uncomfortable that this bum knew what floor we lived on and I wanted to change rooms but we were told that the man was looking for family in the hotel. I still feel very uncomfortable. I won't be staying at this Westin again.
January 27, 2015