Rated 5 out of 5 by RJC76 A night to remember!
On New Year's Eve 2012 we stayed at the Westin, Canal Place, in New Orleans. Since we had reservations at Restaurant R'evolution, a few blocks from the Westin, some of our grown children parked at Canal Place and visited in our suite overlooking the Mississippi River. They were really impressed with the view from our suite and the room amenities as we enjoyed a drink prior to walking the short distance to the restaurant where John Folse and the crew had our group of 10 in the Wine Room, a wonderful, private room in the facility. After the wonderful meal we returned to our suite as the fireworks were beginning on the river. What a fantastic view as we enjoyed a New Year's champagne toast. Thanks for giving us "A night to remember!"
January 3, 2013
Rated 2 out of 5 by Dimitri Could have been nice.
First...sent to the wrong room where someone was in the roon.
Called from the wrong room and put on hold 4 times for a while, also to voicemail...I was not too happy.
Got to a new room, room was cleaned but drawers had scattered garbage, receipts, plastic bags etc....went out to hall to call in cleaner.
In the morning...early..was woke by the sound of banging, grinding construction next door both sides. Left my keys at Green Bar and went to get them the next day and hotel staff said none turned in.
View from room was nice, but besides that....rough.
January 22, 2013
Rated 5 out of 5 by Pepper473 Hostess
Saturday morning elevator would not come to the 21st. We tried buttons on both sides & both up & down. My husband and I (in heels) walked down the steps to the lobby level on 11th. Not a big issue. We went to eat breakfast after letting the front desk know about the elevator. We waited for the hostess (not long) we saw her she walked right by us to help the man walking up behind us. She walked him over and returned to use to say she was sorry she had to "help him first". I thought that was extremely rude. So we left to have breakfast somewhere else.
January 21, 2013
Rated 2 out of 5 by Kathleen63 Things were a bit off
We have stayed at this hotel several times, but this stay was not without its problems. We have a loud, unattended barking dog in the room next door, and ultimately had to be moved to a new room. In addition, two of the four elevators were out of service, so getting to and from one's room was time-consuming. Finally, a breakfast order took two hours to reach us due to internal communication problems among the staff. However, we will give it another try on our next visit. This hotel has been delightful on all other trips over the past several years.
January 3, 2013
Rated 4 out of 5 by CATT99 A WONDERFUL AND ROMANTIC PLACE TO STAY
MI HUSBAND AND I STAYED 2 NITES FOR MI 37TH YEAR OLD BIRTHDAY. IT WAS VERY COZY,ROMANTIC AND CLEAN. THE ONLY PROBLEM WAS THE PAY OF PARKING. NO ONE NEVER EXPLAINED THAT WE WOULD HAVE TO PAY OVER $48.00 ON PARKING FOR TWO NITES. WE WERE NEVER TOLD IF THERE WERE ANY OTHER PARKING FOR THE HOTEL. WICH WAS KIND OF BAD FOR THE AMOUNT WE SPENT ON OUR ROOM ALREADY. BUT OTHER THAN THAT WE HAD A WONDERFUL TIME AND WOULD LIKE THIS HOTEL TO BE OUR PERMANTLY HOTEL WHEN WE VISIT AGAIN.OH AND THE CITY VIEW WAS ALSOME!!!!!! I LOVE ME SOME WESTIN!!!! LOL HAVE FUNN.
February 12, 2012
Rated 3 out of 5 by tatwo Awkward entrance
The entrance, with registration on the 11th floor made for a awkward and convoluted entrance and exit. It was difficult to explain to visitors. The mattress in our room was completely worn out. It didn't matter if you were sleeping alone or with someone, everyone rolled to the middle. Standing up and looking down on the bed, you could easily see the depressed middle. When we complained to the front desk, they checked on it. The very nice and accommodating clerk returned and said that she didn't know why they hadn't changed it as they knew about it. They did change for the second night of our stay. The issue is "if they knew about it, why did they wait until someone complained to change it?". Guests should not have to have a sleepless night.
June 25, 2013
Rated 1 out of 5 by Lance23 Avoid this hotel
We got married in Florida and stopped in New Orleans for the second leg of our honeymoon. When got to our room the sheets on the bed had wet spots all over them…DISGUSTING!!! They then moved us to another room. Our second night we had a memo in our room that said the AC was being worked on and we would be without air. Do you know how hard it is to sleep while you are sweating bullets? It is IMPOSSIBLE. Needless to say we are extremely upset and disappointed with our stay at the Westin. It was not the honeymoon experience we were looking for.
June 13, 2013
Rated 3 out of 5 by westcoasttraveler Underwhelming Westin
I try to stay at Westin's for all my business travel because the hotels are solid, great treatment of gold members, rooms are comfortable and usually nice. The check in was horrible. 20 minutes. My room was dingy and dirty. And there was no soundproofing and the trains that ran by every 3-4 hours in middle of the night woke me up. When I asked for a quieter room I was told no,
November 11, 2013
Rated 5 out of 5 by Pelicanbill Even with the construction, the guest facilities were kept clean and accessable, Great job !
My wife and I stayed at this Hotel several years ago and experienced an un forgettably excellent stay. This was why I chose to have my whole family gather here for the WWII grand opening cerimonies. My Immediate family drove over from Florida and my Brother and Sister flew in from California. Everybody commented on how much they enjoyed their stay. From the exceptional attention to the children by Don the Bell man, to the professional handling of our reservations by Thomas at Reception I cannot be more impressed and will certainly return.
January 14, 2013
Rated 4 out of 5 by jayblood39305 don't let elevators ruin experience
I had read reviews before staying at hotel, complaints about dirty rooms, rude staff, dingy bathrooms,no selection of t.v. channels, etc., could not believe it was all that bad so I took a chance. Glad I did,room was great, bathroom clean, no problems with T.V. and Seth the front desk clerk was great, took care of the one problem I had to the best of his ability. the one thing Seth couldn't fix were the outdated, broke down elevators, they are terrible. If you can overlook elvators you will enjoy your stay, if you cant find another hotel.
March 14, 2012
Rated 4 out of 5 by Theo44 Spring Break in New Orleans
Stayed here 3 nights to experience the french quarter. Great location and good facilities. Hotel has a bit of age on it, but nicely renovated and spacious accomodations. One detail that is often overlooked in reviews is elevator service. In a 26 story building, this is kinda important so that you're not standing around! This hotel had excellent elevator service. Rooftop pool was clean and scenic. The bathroom in the room was a bit tired, broken sink that didn't leak, just looked a bit tacky. Good value for the money in the french quarter.
March 25, 2012
Rated 1 out of 5 by Alex45 Horrible staff
Other than the bellman Bill the the rest of the staff that I encountered should be terminated. Horrible service from house keeping! From being down right rude to walking in on me in the water closet after informing them that I was occupied three times! Also the shower/ tub was old and missing parts. My wife had to use a coffee cup in order to take a bath! When informming staff no one really cared!!!
November 4, 2013
Rated 2 out of 5 by TXtraveler SPG recognition lacking
The view of the river and the French quarter are excellent from the hotel. The lobby on the 11th floor is nice. The rest of the hotel is not really up to Westin standards. The room was adequate but the hall carpet and room carpet were stained, Our blackout curtain fell apart during our stay. When checking in there was no recognition of my program status or any other gold ammenity. I did discover the preferred guest floor on the way to the pool. This hotel was not exactly what I have come to expect from Westin or other SPG properties.
June 10, 2013
Rated 2 out of 5 by sb2013 Not anywhere near what it should be
Came in at 11pm - was given a room that was both not clean and had really poor repairs in the bathroom. Then was given a new room - that room was already taken w/a "rest easy" hanging from the doorknob. Was told that the wrong number was written but the key would work on the correct room (yet a 3rd) it did not. The staff at the front desk was rude and the only saving grace was the manager who was apologizing (though sadly it had been such a bad experience it barely registered). Stay away from this hotel. is not up to Westin standards.
May 6, 2013
Rated 3 out of 5 by familyguy18 disappointed
I am frequent business traveler
arrived late, no problem with check in, in room dining late night fare disappointing selection,
Requested hypoallegenic pillows, never arrived!!!! I am feather allergic
Train noise and boat noise problematic even though I was on 25th floor
November 18, 2013
Rated 1 out of 5 by Maria VERY DISAPPOINTED, NEVER AGAIN
i don't know where to begin, maybe with the fact that my friend didn't have a room until after 6PM. This hotel is about 10 years overdo for renovations. it's outdated, the upholstery that is left on the furniture is so dirty you didn't want to sit, beside the fact the lounge is filthy. The bathroom has no hooks for towels. The bar has no service, there are service people who do not look at you they gather around polishing glasses. As for the dining room , again the service is horrible , but no problem, the food was worse. Be sure to go out for breakfast . The lamps is the room have switches on the wires but their located near the floor. on a positive note the concierge was very helpful and very nice. the doormen and i mean the men NOT the door woman !
April 3, 2013
Rated 2 out of 5 by Jodi8 Disappointing and showing its age
First room I was given had a moldy smell. Air had been set to 62 to cover the smell. Although the staff was accommodating in changing the room, they kept me waiting in the hall outside the new room quite late at night. When I called the desk, they kept insisting that someone would be right up. Also, carpets and walls in rooms are quite stained and scuffed. Terrible internet connections. Very disappointing stay overall.
October 27, 2013
Rated 4 out of 5 by JJOO Very good staff
During check-in and check-out the staff was excellent. We appreciated the attention, and offer for later checkouts, which we actually took advantage of.
The only dissapointment was the congestion at the car valet when arriving. It took 15 minutes to clear out vehicles to get us to the portecochere (it was raining) to unload. I'd expect for the nearly $40 valet (charge + taxes) that operation would run a little better. But at least once the staff got to us, they were very friendly and quick. Again, the staff was very good.
July 16, 2013
Rated 2 out of 5 by DP34 Needs Work
The hotel needs a lot of updating. I found the room to have dirty carpet and mold in the bathroom. We did not have a heavenly bed so not sure what to make of that. Elevators were being repaired and the wait was near 15 mins at times. The pool area was littered with wet towels and sofas were turned over. It appeared as if hotel staff had not checked the area in some time.
As for the positive, our maid was very friendly and provided us with extra towels. We also received great service in the restaurant. Awesome Sourdough sandwich!
August 22, 2012
Rated 2 out of 5 by SlimJim Horrible elevator service
Although I understand there was construction at the hotel having one functioning elevator was entirely unacceptable to handle the volume of guests booked. That demonstrates extremely poor planning on someone's part.
The decision to charge for wireless connectivity in the conference rooms was unwarranted. Any low dollar motel along the interstate has Internet connectivity throughout the building for no charge. I would expect the same from a premium hotel. I think it is unreasonable for the event host to bear the cost as well.
December 10, 2012
Rated 2 out of 5 by Summy12 Worst Westin I have stayed in
My wife and I took a trip with another couple to New Orleans for the forth of July week. I recomended this hotel to the other couple based on past experience with Westin. I was very disappointed. This is by far the worst Westin I have ever stayed in. The staff, minus the initial check in person who I felt as if I was wasting her time, was very apollogetic and moved me...twice. Mold, smell, dingy carpet, dirty towels on the bath room floor, we're all what we experienced upon check in. Additionally I found it odd that the staff, when cleaning the rooms, would put all the dirty laundry outside the room's door, in the hall where they would sit until four or five in the afternoon.
I was very disappointed in the hotel. Bed was the only good part of the entire stay.
August 29, 2012
Rated 1 out of 5 by 2yanksnms GROSS & DISAPPOINTING
We checked it fairly fast and easy. We got to our room and a portion of the carpet was wet we assumed it was from a recent carpet cleaning that morning. When we returned the carpet was still wet. Maintenance came and looked at and that was it. Who wants to walk around wet carpet? Management did not acknowledge the circumstances. Had to use towels to soak up the water and than it took over 20min. to get clean towels to bath with. To many other hotels in the area to stay here.
September 26, 2013
Rated 3 out of 5 by Cartmom Staff great, room not
This room has seen better days. We had many, many problems. Phone didn't work. TV didn't work. Toilet broke 3 times. My husband came back from the ice machine from another floor (ours was broken the whole time), the door shut. Two pictures fell off the wall. The thermostat fell off the wall too. The maintenance people didn't come up until the next day after the room service showed up late because the food was delivered to the wrong room. The front desk was very accomodating but things need to change.
August 20, 2013
Rated 3 out of 5 by Campos64 Good hotel Great Location Mediocre Staff
Room was clean and the location is outstanding. The only issue I had was the staff are not very knowlegeable as to what goes on right out front of the hotel. My girlfriend and I got a taxi to a nearby restaurant, called by the doorman from the taxi stand 20 feet from the entrance. After arriving at the restaurant i rel\alized I had left my cellphone in the taxi. We proceeded to head back to the hotel to try and find the taxi or get information from the hotel regarding the taxi company. When I told the doorman, frontdesk and concierge the taxi company that was called for us BY the door man they all looked at me as if they had never heard of the taxi company and they had absolutely no information on any of the taxi companies.. Needless to say I never got my phone back.
February 8, 2012
Rated 3 out of 5 by Lucy1 Check-in glitch
Although check-in time was 4:00 our room was not ready until 6:30. This was a mess and got our stay off to a negative start. So although I might recommend the hotel on a regular weekend, I will avoid it (and not recommend it) for a weekend that has a major event.
November 12, 2013
Rated 2 out of 5 by Tfischer15 Cant say anything positive
- at least one and sometimes three of the four elevators were out of service during our entire stay (we were on the 29th floor, so delays were long).
- despite our requesting maid service, our rooms were never cleaned, our towels were never changed and our beds were never made nor turned down.
- the service in the restaurant was unacceptably slow on multile occassions.
- we requested two cots be removed from our room and it took two days and three phone calls for that to happen. it should only requre one request.
January 3, 2013
Rated 2 out of 5 by spgmember777 Not impressed
This Westin seems quite run-down - in need of a makeover. Hung my "green points" sign on my door, and instead got no housekeeping. Never received a call about whether I wanted housekeeping. The AC in room was horrible - blew right on my head on the bed - so freezing cold when on, and boiling hot when not. This is New Orleans, and in the bar the soundtrack is...commercial radio station? Seriously?? And Westin/SPG, if you're going to ask people to forego housekeeping to conserve, how about providing some towel racks?
August 26, 2012
Rated 3 out of 5 by AENW Wonderful Staff
The staff was wonderful everywhere in the hotel. The bar was nice, they had good food and decent drinks, though both were overpriced as expected in any hotel.
The rooms had stained carpet, stained beds and stained walls. Bathroom had missing tiles, the paint in the bathroom looked like a do-it-yourself project. The windows did not match, one was tinted, one was not. For what I paid I expected a lot more. Also, I hate hotels which regulate the AC temp, especially if I pay as much as I did for the room.
April 8, 2013
Rated 4 out of 5 by LaRue Nice hotel but...
Beautiful lobby and good location. We had a few misses on the service however. Gold SPG members but were not upgraded, no minibar in the room, overlooking a rooftop a level below with workers so no privacy, waited for Concierge for a long time one day and she never came. After maybe 10-15 min, got help from the front desk... Two elevators required to get to the rooms, which can be a pain. Also there is no hot tub at the pool, which was a disappointment. For $350/night we expected a little more from this hotel.
October 18, 2012
Rated 3 out of 5 by caro327 Great location
Hotel is in a great location. Shopping in building and nearby..as well as sights. Safe feeling for mother and 2 daughters traveling. We have stayed here (and a few other nearby NO hotels) through the years. Rooms are not as plush as in the past. Staff was great. Did not eat there. Starbucks coffee in room and complimentary bottle of water were nice touches. Bathroom counter was cracked at faucet and in clean up process a long black hair was left on counter at faucet (gross and a poor introduction to stay).
December 28, 2012