Rated 4 out of 5 by RT32 Westin Canal Place New Orleans
The bell staff were not helpful. The check in desk is not on the first floor, no sign to let you know where it is and the bell staff offered no help in knowing where to go. Upon leaving, the bell staff completely ignored me while waiting on my luggage.
March 24, 2013
Rated 4 out of 5 by Ed12 Wireless network
The hotel charges 12.95 per day for connection to the wireless network. The quality of the network is extremely poor. The connection is poor, the speed is extremely slow, and the setup is difficult. For 12.95 a day every room should have decent service.
August 26, 2012
Rated 5 out of 5 by Jodygirl Awesome
We were very pleased with this hotel. The only downfall was that the elevators were not working well. Had to wait all the time. but this wasn't a problem for us. Will definitely stay here again when we return next year.
August 12, 2013
Rated 2 out of 5 by KENTLE My Stay at Westin New Orleans
Parking - No IN/OUT and its 18.00, pointless to even drive a car.
Elevators - During my stay, it was mostly out of order from the lobby to the rooms. Even had to hit the emergency button b/c it just stopped.
January 2, 2013
Rated 3 out of 5 by jsh1979 Oyster Festival Weekend
Location Location Location.... great location and staff was very friendly. However I thought the rooms and hotel in general was very dated..... needs a face lift especially the pool area. That was disappointing since it has great potential...
June 3, 2013
Rated 3 out of 5 by NonnyMouse Off the mark
Slowest elevators on the planet. TVs are broken in the gym. Asking for a recommendation of a "healthy place for breakfast" got me a "Fabulous cupcake shop".
Location is fabulous. Hopefully the current renovations will help with some of the flaws.
December 5, 2012
Rated 4 out of 5 by et06 1 week stay
This property met my requirements for price amenities and location. Very clean room. All the staff I enountered were knowledgable and friendly. Came in from a run one morning and was handed a cold bottle of water from the valet staff. (Nice touch)
July 16, 2012
Rated 2 out of 5 by Spider Room has issues
Our experience during our stay from 2/17/13 through 2/21/13 was disappointing. Although the location is excellent, the room seemed tired and we had the following issues during our stay. The first day we tried to lower the shade on our window and the whole thing fell on the floor. Maintenance personnel came and picked it up but didn't reinstall it until the third day of our stay. The sink in the bathrooom was plugged and we had to have maintenance clean it out after the first day. The toilet did not flush properly throughout our stay and about once a day we had to remove the back cover and manually operate the valve/float so that enough water would run to flush the toilet. We had maintenance come up twice during our stay because our television would not work. We finally realized it was a short in the cable and if we wiggled it right the tv would then come on. Gave up on maintenance to fix it. We were given a couple of free breakfast coupons for our troubles on the fourth day of our stay. I would have rather had everything working properly.
February 25, 2013
Rated 5 out of 5 by Sissy Love everything about this hotel
Great location. Very clean and beautiful views of either the city or Mississippi River and French quarter. Great shopping at canal place under hotel. Comfortable beds. Huge rooms and nice size bathroom.
August 20, 2013
Rated 2 out of 5 by carter AC broken/staff rude/breakfast bad/Luggae stuck in elevator
Check in was delayed!
Front desk Large girl-Rude
AC-Broken in suite!
Breakfast was horrible!
Elevator got stuck with luggage and we were delayed for 1 1/2 hours and some of my luggage had to shipped to my house later.
Bartenders were very cold!
February 25, 2013
Rated 5 out of 5 by Jo6e Great hotel will stay again
I would stay here again. The only thing that kept it from being top notch were a few cleaning issues such as ice bucket still had water from previous guest and no laundry bag in room. You couldn't ask for a better location or a better view.
February 12, 2013
Rated 5 out of 5 by Clark Comfort and style
I've stayed here many times in the past and this time was no exception to the comfortable stay I always have. The staff is always friendly from the minute you get there.
This is my go-to hotel when staying in New Orleans. Great location!
February 25, 2013
Rated 4 out of 5 by JGOO GREAT LOCATION
HAD A WONDERFUL TIME IN NEW ORLEANS, NICE HOTEL AND THE STAFF WAS GREAT. KUDOS TO SHEREECE AND REBA. ROOM WAS CLEAN AND HAD A GREAT VIEW OF THE RIVER. DID NOT UNDERSTAND THE COMPLAINTS ABOUT TAKING 2 ELEVATORS. ALL U HAVE TO DO IS READ.
April 3, 2013
Rated 3 out of 5 by Carla57 Westin New Orleans
This hotel was a great location for walking access to New Orleans. The views of the Mississippi River were great. Elevators and hotel lobby needed work. Lobby furniture was worn and faded. Tables were wobbly. Elevators were very slow.
November 8, 2012
Rated 4 out of 5 by cozama1013 Westin Canal Place
I stayed for one night. The wife and I were over to see a couple of mardi gras parades.
When we arrived, I was going to let the valet take care of the car, but he told me where to park and save almost $20. That was a pleasant suprise. Parked the car, then went to the 11th floor to register, the hotel is a little confusing with separate elevators for parking, the mall and the hotel, thats right 3 sets of elevators, but once you get use to it, no big deal.
The front desk people were very nice and helpful, got me into my room at 12:00 not mentioning that we were early. They didn't mention that I was SPG Gold, and didn't offer to upgrade the room, I wish the desk people would recognize that and at least tell you that upgrades aren't available and why.
The room was nice, the bed comfortable, the view was probably the best in N.O., looking over the river and the quarter. The shower was weak, and you couldn't use the massage setting at all, that was a little disappointing.
Overall it was a nice stay and the hotel is in an excellent location for the quarter.
February 15, 2012
Rated 3 out of 5 by rlb3 Feels like the hotel needs some new management
The hotel is in a great location and the room was fine.
The Service Express line rang 20+ times every time I called it.
Long black hair in the sink.
Overuse of the "Westin scent" sprayed in all public areas.
That about sums it up.
March 27, 2012
Rated 5 out of 5 by Murph66 Excellent
This hotel was an excellent place to stay in New Orleans. The location was great, the facilities great and the staff was great. The elevators were being worked on, and there were some delays there, but overall a very pleasent weekend.
August 15, 2012
Rated 5 out of 5 by MMBurn Great Hotel
We had a wonderful time. The staff was excellent. The room was perfect. The bar staff and the drinks were great. The room cleaning service was very nice. What more could you ask for? Thank you for a wonderful NO experience.
June 21, 2013
Rated 4 out of 5 by Lorraine58 Awesome location
Other than the fact that the furniture in the lobby shows wear and the hall carpet on Floor 16 is
VERY stained, this is an incredible place to stay. This was the 2nd time for me and hope to stay again.
August 7, 2013
Rated 4 out of 5 by Queenla Ms
We stayed Sept 19-23, Rooms were clean and staff was very friendly and accommodating. It felt like home away from home.
September 25, 2013
Rated 4 out of 5 by sharbo renovations
We stayed at the Westin for a friends wedding.renovations were taking place making our stay less comfortabe than planned. The smell of paint fumes was very irritating & chatter of foreign painters made our morning very uncomfortable.
October 9, 2012
Rated 5 out of 5 by Lisa915 My Sisters Wedding
We had a great stay here at the Westin for my sisters wedding. Great job staff!
October 4, 2013
Rated 5 out of 5 by Tabsydney This hotel is a great location
We found this hotel to be a great location for shopping, restaurants, and access in a safe manner being in the French Quarter. We had always stayed on Bourbon Street but we welcomed the great hotel which was away from the noise.
March 14, 2013
Rated 5 out of 5 by Nolalove Personal touch
Thank you so much to the management! A repeat stay and a special anniversary couldn't have been better. We were upgraded and treated like royalty. This westin met every need and more. Highly recommended.
July 26, 2013
Rated 4 out of 5 by mrsmac Hotel has awesome view of the river and Canal Street
The hotel has an awesome view of the river and is right on Canal Street with a walk away from Bourbon Street. The room and staff were excellent I would definitely recommend and I will definitely be back.
July 25, 2013
Rated 4 out of 5 by tpw1 Decent Hotel Near Convention Center
Stayed here for 5 nights while attending conference at convention center. Room had great view of Mississippi River, and lobby was beautiful. Hotel gym was cramped. Disappointed that no club level/executive lounge was available.
December 11, 2011
Rated 4 out of 5 by tolive4u Love the staff
The hotel is wonderful and the staff is very courteous. The river view is beautiful. Each person I came into contact with was beyond helpful, they smiled and made the stay pleasant. I will definitely come back to this hotel.
March 12, 2013
Rated 3 out of 5 by Wendy0401 Everything that didn't require staff help...
...was great. However, when it came to room service & getting a much needed tile floor cleaning after our toilet overflowed--they were lackluster (room svc) & unresponsive (cleaning the floor). Everything else was just fine.
August 14, 2012
Rated 5 out of 5 by ptnuance Excellent stay
Excellent stay. We stayed for HIMSS 2013. the room was wonderful and very comfortable. The staff was very accomodating. The Green bar has excellent food and with the water ban they gave out water bottles. highly recommend!
March 8, 2013
Rated 4 out of 5 by Arnold57 Good Location
I requested a MP3 cable or an adapter that would allow me to play my IPOD in my room. The staff was unable to accomodate. I am very surprised that all rooms aren't equipped with MP3 player capability at a four star hotel.
July 30, 2012