Rooms & Rates

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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.7 out of 5 by 913 reviewers.
Rated 5 out of 5 by We Stay here often!!!! Love everything about the Westin New Orleans on canal st. Great location. Very clean. Wonderful employees. March 10, 2013
Rated 4 out of 5 by westin canal place Would be nice to have a night light in the bathroom, not the only bright glaring light that is available when turned on at night. March 9, 2013
Rated 2 out of 5 by Needs improvement Not of same quality as other Westins March 9, 2013
Rated 3 out of 5 by Hotel The hotel was very nice for the most part, but I was disappointed with service when a need came up, which will be shared below. March 8, 2013
Rated 5 out of 5 by Excellent stay Excellent stay. We stayed for HIMSS 2013. the room was wonderful and very comfortable. The staff was very accomodating. The Green bar has excellent food and with the water ban they gave out water bottles. highly recommend! March 8, 2013
Rated 4 out of 5 by Need better communication to guests This was a wonderful hotel however; there was a public water advisory in New Orleans and communication of that advisory was not consistant. Many guests got a notice under their door, but I did not. Signage should have been placed in elevators or other public areas to make sure all guests were made aware. March 6, 2013
Rated 3 out of 5 by An Ok Stay I stayed here during a workshop for my job. It was not the first time that I stayed here so I was really excited. Well, I was kinda let down, the toilet in my bathroom did not work properly, if i had to use it in the middle of the night i would have to wait for the bowl to fill with water then flush(yuck). I hate ppl that always complain so i did not bother to report it to the staff. another issue was the bathroom sink..IT LEAKED ON THE COUNTER...other than that, the staff was great and i would recommend this hotel again and also recommend that issues be reported. another thing..dont get a room next to stairs.. i was awakened all throught the night and i was on the 26th floor!! March 5, 2013
Rated 5 out of 5 by Registrar we did not have enough wash cloths in our room for the amount of people that was in it, which was only was know in advance that we were coming and I don't think I should have called for extras..the day that we stayed we were issued only 1 was rag..we used the hand towel for the extra..just needs to pay a bit more attention of the amount of people in the room... March 4, 2013
Rated 5 out of 5 by Great Location Excellent staff- parking prices a little high compared to other hotels in the area. Grout lines in guest rooms need to be cleaned. March 4, 2013
Rated 4 out of 5 by Mixed Feelings Had a beautiful view of the Mississippi from my bed. But the bed was not firm enough for my liking. The upholstery on the the chair was dirty and showed wear as did the chairs in the lobby. The bathroom was modern and very bright and offered plenty of counter space. Ordered chicken through room service. The chicken was not cooked through. I was offered a replacement meal at no charge. March 3, 2013
Rated 5 out of 5 by Excellent location and Great Staff We were very impressed with this hotel. Walking distance to the French Quarters and directly across the street from Harrah's Casino. The staff was extremely friendly and the room was exceptionally nice. They beds are the most comfortable I have ever had. Large, soft, fluffy pillows. March 3, 2013
Rated 3 out of 5 by Not up to Westin standards Westin is my preferred brand, and I stay in them all over the world. This one is not up to the usual standards. There were several things in our room that were broken and never fixed (like our phone - it would not dial-out.) We reported the issue several times, and maintenance came by once, but never fixed it. The hotel also lost my dry cleaning. When I called to report that it was never delivered they said they'd check on it and get back to me. The never did. I called again, got the same routine, and again received no return call. It took four calls, the last one very angry, over two hours before they found my dry-cleaning and delivered it. Lastly, when I checked in I received my platinum upgrade to a suite, which is very nice. When I checked out, however, I discovered that the hotel had charged me for the upgrade. It was yet another hassle getting my bill corrected. An overall poor experience for a Westin. March 2, 2013
Rated 4 out of 5 by Stay at Westin on Canal This particular Westin is mostly similar to the Westins I've stay in the past. The upside to this hotel is that is conveniently located at the corner of the French quarter and on Canal street. If you want to be within walking distance of the craziness but don't want to be at the center of it. This is the place to be. The hotel itself is general clean and tidy. The only downside to this hotel is you have to take the elevator to the 11th floor for registration, then take a separate elevator to your room. Getting in and out of the hotel takes 2 separate elevators, which is not the most convenient if you are trying to rush to work in the morning. March 2, 2013
Rated 3 out of 5 by tired Stayed at the westin Feb 20, for three nights, this was my third time visiting. although there has been some superficial remolding, the hotel while being in a great location, is tired. Each night we were awoken by noise from either the Hallway or the room next door. Our toilet was possesed and would run whenever it decided to. Engineering came up to repair and it lasted one flush! Plastic cups for $200 a night, maybe at lower priced places, not a westin March 1, 2013
Rated 5 out of 5 by Always Delightful The Westin New Orleans Canal Place is my "go to" hotel in New Orleans. I've stayed other places, but this hotel has been consistently great. The people are focused on making their guests comfortable. I was checked in at the front desk by Chastity, Lauren and Shereece. They greeted me by name. They recognized me as a Platinum member and they moved me through the check in process quickly. The rooms are spacious and clean. Parking could not be easier. The location is central. The hotel bar and the hotel restaurant are both very good and their staff is equally accommodating. March 1, 2013
Rated 5 out of 5 by great service, and location I love this hotel, many reasons, it is just far enough away from the the craziness of Bourbon street, but close enoogh to walk and be in the thick of things. Close to all the restaraunts. lastly beautiful view of the river February 27, 2013
Rated 5 out of 5 by BUSINESS I travel frequently related to my job and I feel always at home staying at WESTIN. This is our 4th occasion in the specific hotel. February 26, 2013
Rated 5 out of 5 by Fitness Center Great hotel in perfect location. Fitness center is new and equipment is great! But I do have a couple of suggestions for improvement: - the view of the river and french quarter is nice but includes hotel rooftop. I suggest you add planters of trees or flowers on rooftop to add some "color" and interest. Fitness room needs mirrors around the weight lifting area. Would have beem nice to have exercise balls in fitness facility. February 26, 2013
Rated 5 out of 5 by This hotel has excellent service We were in town for the Rock-n-roll half marathon. It was our first visit to New Orleans as well as our first marathon. We needed a comfortable place to stay so that we would be rested for the race. We had a beautiful view of the Mississippi River and enjoyed watching the various ships and barges passing through. The room was immaculate! The bed was comfortable and we were able to get good rest the two nights we were there. The staff were very friendly and answered all of our questions. It was nice having the elegant stores right under the hotel, because my wife realized she needed a pair of tights to go out to dinner our second night and it was very convenient. There was also a starbucks and a running store. We had everything we needed. The walking distance to the nightlife and restaurants was also convenient. We had a wonderful experience! The staff were very respectful of our privacy. February 25, 2013
Rated 5 out of 5 by AMAZINGLY COMFORTABLE !!! This hotel has the most wonderful beds, clean rooms and what a view!!! Service was amazing this week-end. My thanks to all the staff that made our stay so special. February 25, 2013
Rated 5 out of 5 by Great view of the Mississippi Check in was quick, Valet and Bell Hop were very welcoming. February 25, 2013
Rated 3 out of 5 by OK It has great views and is close to attractions. My room was not ready till around 5.30-6.00pm which creates a lot of discomfort if you are arriving as a family with kids. People coming in after us were getting rooms must have been other categories but still very annoying! The next day the staff were promptly clearing out the room by 12 noon. February 25, 2013
Rated 2 out of 5 by Room has issues Our experience during our stay from 2/17/13 through 2/21/13 was disappointing. Although the location is excellent, the room seemed tired and we had the following issues during our stay. The first day we tried to lower the shade on our window and the whole thing fell on the floor. Maintenance personnel came and picked it up but didn't reinstall it until the third day of our stay. The sink in the bathrooom was plugged and we had to have maintenance clean it out after the first day. The toilet did not flush properly throughout our stay and about once a day we had to remove the back cover and manually operate the valve/float so that enough water would run to flush the toilet. We had maintenance come up twice during our stay because our television would not work. We finally realized it was a short in the cable and if we wiggled it right the tv would then come on. Gave up on maintenance to fix it. We were given a couple of free breakfast coupons for our troubles on the fourth day of our stay. I would have rather had everything working properly. February 25, 2013
Rated 5 out of 5 by Comfort and style I've stayed here many times in the past and this time was no exception to the comfortable stay I always have. The staff is always friendly from the minute you get there. This is my go-to hotel when staying in New Orleans. Great location! February 25, 2013
Rated 2 out of 5 by AC broken/staff rude/breakfast bad/Luggae stuck in elevator Check in was delayed! Front desk Large girl-Rude AC-Broken in suite! Breakfast was horrible! Elevator got stuck with luggage and we were delayed for 1 1/2 hours and some of my luggage had to shipped to my house later. Bartenders were very cold! February 25, 2013
Rated 4 out of 5 by New Orleans Stay before American Queen This is a beautiful hotel. The staff is corteous and helpful. Our room was freezing cold. We called the desk and they sent up an engineer within minutes. He was unable to fix the heat and w had to be moved to another room, with heat. The breakfast buffet was wonderful. February 24, 2013
Rated 5 out of 5 by Great stay while away from home I have stayed many times at the Westin at Canal Place. The hotel staff is very friendly and really go out of their way to make each stay a pleasant experience. The valet's are the best in the city. Highly recomment this hotel because of the personal service from the staff and the location can't be beat! February 19, 2013
Rated 5 out of 5 by Mardi Gras Fun The Westin Canal place is a great hotel to stay at because you can walk to everything without being in the heart of everything. Royal Ave shopping, Jackson square and the ferry are an easy walk. But then when you come home, it's far enough away to be quiet and away from the crazies! The hotel is beautiful and everyone is super nice. February 18, 2013
Rated 5 out of 5 by Stay during week after Mardi Gras Location terrific. Service quite good. We were on 26th floor on river side - spent much time watching ships going up and down river - much fun. February 18, 2013
Rated 5 out of 5 by Great hotel for many reasons. Excellent location for visiting NO and courteous, helpful and exemplary employees! February 17, 2013
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