Rooms & Rates

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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.7 out of 5 by 900 reviewers.
Rated 5 out of 5 by Luxury at it's best!! Fromt he check-in to the check-out, service was phomenal. Everyone assisted us professionally and proficiently. My wife and I had a blast in New Orleans. We would recommend this hotel to anyone that wants comfort and convienent during their stay in New Orleans. We have decided that this will be our home away from home when we are in New Orleans. Kudos to the staff of the Westin New Orleans Canal Place. January 28, 2013
Rated 5 out of 5 by Great Hotel! Our stay at the Westin was wonderful. We had a lovely room with a great view of the river! January 28, 2013
Rated 5 out of 5 by Everything was Great The Westin in NOLA was fantastic. Service was great and the staff was way above average. January 27, 2013
Rated 2 out of 5 by Multiple bad experiences 1. Elevators not working properly during most of our stay. 2. Armrests on chair in our room were filthy. 3. Water leaked into our room between bed and restroom wall. 4. Hotel lobby needs freshening. (Paint,trimming) 5. Upon checkout, I was not asked how my stay was. January 25, 2013
Rated 3 out of 5 by Needs improvement I stayed one night at the Westin in New Orleans. The room was ok, but needs to be updated. There were not enough towels in the bathroom or paper/pens on the work desk. The bathroom was not very clean with dirty marks on the mirror and large amounts of mildew on the shower curtain liner that came off during showering. The hotel should add convenient amenities such as an area in the hotel to purchase coffee, snacks etc. The workout room was being remodeled but there was no signage indicating where it had been temporarily moved. I was disappointed and moved over to Westin from Hilton properties and am considering moving back as a business traveler. January 25, 2013
Rated 3 out of 5 by A couple oif dissappointments Upon check in, I was given a key to a room that was already occupied. This was quite embarrassing as I was informed by the occupant. After my first night's stay, I had to call and ASK for clean towels as my room had not been serviced by the hotel staff. Paying over $200 per night lead me to believe that the service would have been far better than this. The front door staff however was very courteous and helped out travelers unfamiliar to the area. January 24, 2013
Rated 3 out of 5 by Did not meet my expectations. Reserved and paid for a King room and was given a double and told that was all that was available. January 24, 2013
Rated 5 out of 5 by Excellent My stay was great! Loved it. January 22, 2013
Rated 5 out of 5 by Great Service This property upheld the expectations of Westin service that I have long come to expect. Too bad we got there just before the new gym opened, guess we'll just have to return at some point. January 22, 2013
Rated 5 out of 5 by Excellent Experience Brought my married children to NOLA for a family wedding. The hotel did everything right. Best of all is the very attentive staff. January 22, 2013
Rated 4 out of 5 by I would love to stay here again. I was at the Westin in New Orleans for a conference that was held in their facilities. The conference rooms were always well prepared for us. Our meals during the conference were very good. Our rooms were very nice, except we had trouble getting the maids to give us clean wash cloths daily. All in all, I was very pleased. January 22, 2013
Rated 2 out of 5 by Doesnt deliver I reserved a king and was told I had to accept a double, this is the second time that I have experienced this with this hotel. If it wasn't a company function i would have canceled and drove home. It is obvious to me that this is a culture mind set driven by management to give away rooms on late check ins and what ever the result it is, it just is! January 22, 2013
Rated 2 out of 5 by Could have been nice. First...sent to the wrong room where someone was in the roon. Called from the wrong room and put on hold 4 times for a while, also to voicemail...I was not too happy. Got to a new room, room was cleaned but drawers had scattered garbage, receipts, plastic bags etc....went out to hall to call in cleaner. In the morning...early..was woke by the sound of banging, grinding construction next door both sides. Left my keys at Green Bar and went to get them the next day and hotel staff said none turned in. View from room was nice, but besides that....rough. January 22, 2013
Rated 4 out of 5 by This hotel is lovely. The Westin Hotel is perfectly located. Convenient to shopping, the French Quarter, Harrahs and other great venues. We had a terrific view, the beds extremely comfortable the rooms quite spacious. We enjoyed our visit except for a couple of issues. The $40. Fee for valet parking per day was obscene! The housekeeping service didn't arrive to clean our room until 5:15 p.m. We were getting ready for the wedding that we were attending so I asked for fresh towels and asked them to come back in an hour. And, the toilet paper was too rough! There is a fee for wireless Internet. There is a business center that is made available but to get online to check in and print out boarding passes there is another fee. January 21, 2013
Rated 2 out of 5 by construction noise the noise from construction and the workers was so loud I woke up thinking they were in the room. The doors seem to magnify the noise from the hallway. I was moved to a quieter room but there was no heat. Also, electrical outlets to plug in devices are very difficult to find and use. January 21, 2013
Rated 5 out of 5 by Hostess Saturday morning elevator would not come to the 21st. We tried buttons on both sides & both up & down. My husband and I (in heels) walked down the steps to the lobby level on 11th. Not a big issue. We went to eat breakfast after letting the front desk know about the elevator. We waited for the hostess (not long) we saw her she walked right by us to help the man walking up behind us. She walked him over and returned to use to say she was sorry she had to "help him first". I thought that was extremely rude. So we left to have breakfast somewhere else. January 21, 2013
Rated 5 out of 5 by Wonderfuly stay. Staff was friendly, helpful, and outgoing when we arrived and continued out through our stay. We had a wonderful time and no problems. We were on the 28th floor facing the water. The room was great; large, comfortable bed/pillows, view was nice, and stayed cool. Highly recommend. January 21, 2013
Rated 3 out of 5 by Great view but HORRIBLE service The view over the river was wonderful and we loved it. The elevators were not working properly, though, and the wait was up to 15 minutes at times. Worse, our group of 5 went to the bar / restaurant and sat for 20 minutes & no one approached us despite serving others in the same area. My husband went to the bar and ordered us drinks; after waiting 15 more minutes and no one ever approached, we left. January 16, 2013
Rated 5 out of 5 by Girls Weekend! Had a fabulous weekend! Everything that I wanted and needed was easily accessible. Shopping, eating, partying, exercising, relaxing... and i was able to watch the football games when I was downstairs in the bar. Love this place! Hope to return for the New Orleans Jazz Fest January 14, 2013
Rated 4 out of 5 by Tired but getting attention We love staying at this Westin, but the elevators are going through an update and as such the service is much slower. I'm hoping they will also update some of the other tired common areas of this great located hotel. One small problem with our stay and it dealt with the mini bar. We did buy a Diet Coke, but we got charged for other things totalling $19 that we did not use. The charges showed up after we checked out and hate hassle to correct. January 14, 2013
Rated 5 out of 5 by Great place for a special celebration! The hotel & staff met and exceeded all of our expectations for a great anniversary celebration! The location is excellent for enjoying the French Quarters and other attractions of the city. This hotel has beautiful views of the city & the Mississippi River. The resturant has delicous food and great service! January 14, 2013
Rated 5 out of 5 by Even with the construction, the guest facilities were kept clean and accessable, Great job ! My wife and I stayed at this Hotel several years ago and experienced an un forgettably excellent stay. This was why I chose to have my whole family gather here for the WWII grand opening cerimonies. My Immediate family drove over from Florida and my Brother and Sister flew in from California. Everybody commented on how much they enjoyed their stay. From the exceptional attention to the children by Don the Bell man, to the professional handling of our reservations by Thomas at Reception I cannot be more impressed and will certainly return. January 14, 2013
Rated 3 out of 5 by Hotel experience low to med-high One night stay. Hmm..missing commode screw to hold seat in place; missing screws in switch plate in bathroom; ripped sheets before we even sat or slept in the bed; only one robe for the two of us; and finally, we were NOT placed on a "SPG Member" floor, but on a floor overlooking the construction gang working on the roof. WHAT good was my SPG membership in this case? Nada. Informed the front desk, and their remedy was to move us...we had just unpacked, showered, and settled in when all these things just became too much that I had to let the management know. We could have moved, but I felt better just letting them know. The next morning when checking out, I made sure that my front desk "profile" had things like 'highest floor available', 'two robes', and a SPG floor assigned for my next visit. They said they did note all I told them and apologized. Oh well, I wouldn't happen again. Little did I know... Week later, stayed again for one night. This time, they "upgraded" me to a suite on the 25th floor. Beautiful room, fresh fruit and cheese plate, card addressed to us by name. Drew a bath to relax, and no hot water. Filled and refilled the tub 3 times, with HOT on completely, to no avail. Only luke warm water. Did have two robes however. Called desk, about the hot water, and where was our luggage we left at the front desk with instructions to have it put into our room when the room was ready that afternoon. Finally got the luggage, perhaps 35 minutes after calling the desk. Maintenance showed up...confirmed only tepid water for tub...went away... came back a second time...getting better, but not there yet. He went away again. Meanwhile, front desk calls to ensure we are all set for hot water, which I inform her we are not. It has now been about 75 minutes after telling them the problem. Maintenance and another gent, both very nice arrive again, and finally they get hot water to the suite. Front Desk asks us meanwhile, if we want to move to a different room to take a bath, and then come back to the suite. I said no thanks. The Front Desk, all very nice, then ask if they can at least comp us dinner for all the trouble. I agreed, and it was brought up to the room, with a cocktail for each of us, and dessert. Next morning, I called the front desk to let them know I was checking out, and to have my car brought up by the valet service. 15 minutes later, we go down, check out, and head down to get the car. No car. No one informed them... so off they ran to get the car. 10 minutes later, the car makes it to the curb, and we are on our way. January 12, 2013
Rated 4 out of 5 by This hotel great location Walking distance to the french quarter and safe. Friendly staff, too! January 12, 2013
Rated 3 out of 5 by Great location and comfortable, but no rest for the weary! I found the hotel comfortable, beautiful and in a wonderful location. However, I was able to sleep very little due to the lack of soundproofness of the room and the noisiness of neighbors across the hall coming and going during the night. Expected quieter lodging for the price. Also, I had to hold the handle on the toilet down to get it to flush, which irritated a problem I already have with my shoulder and lower back. January 9, 2013
Rated 1 out of 5 by Disappointing Not up to westin standards. They are doing renovations but those meant there was a lot of noise too early. Maybe those will improve the place. Good location and nice staff. January 8, 2013
Rated 4 out of 5 by Desirability I enjoyed my stay. The staff was very accommodating, particularly the concierge and food service. The elevators were often slow, but I understand they were under repair. I would have appreciated a wider selection of vegetarian and fish options on the food service menu. And, although there are many places to eat at night in New Orleans, nonetheless it would have been preferable on some nights to have a restaurant option at the hotel. January 7, 2013
Rated 3 out of 5 by Great location - Good Hotel Lousy Internet Service Upgrade overdue Elevator Problems!!!! January 7, 2013
Rated 3 out of 5 by The elevators were awful. The elevators required wait times in some instances exceeding 15 min. The staff was apologetic but none the less time is valuable. The outside staff was fantastic, very freindly and helpful January 4, 2013
Rated 3 out of 5 by Tough Time I understand the hotel is undergoing renovations, however, only having 2 or 3 elevators working on New Years Eve weekend was horrible. As I was only 4 flights up from the lobby I used the stairs most of the time, people higher up were waiting upwards of 15 minutes for an elevator. Other problem was valet parking, extremely slow. For a business traveler like myself these 2 problems are very bad. January 4, 2013
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