Rated 5 out of 5 by Mrsfell Choose this location!!!
My husband and I recently went to celebrate our 1st anniversary, and we were completely and thoroughly impressed! First off, the view is incredible. You are looking out the window directly onto the Mississippi. Everything is clean and elegant, and you are in walking distance from Harrah's, the aquarium, the mall, steam boats, bourbon, etc... What stood out the most though is that everyone was so kind and attentive. They even sent chocolate dipped strawberries and champagne to our room to help us celebrate. I can't say enough nice things about the staff, but I thank them from the bottom of my heart for making us feel so welcome.
December 1, 2014
Rated 4 out of 5 by CajunPatty Room
Overall was excellent with staff, food, location of hotel. However, if making reservations & you prefer a room with a good view, make sure to ask other questions such as where the room is located. Our room was clean with an excellent view, however was too close to elevators and so we were continually woken up by other guests throughout the night and early morning. We were only there 2 nights so didn't make sense to switch.
April 5, 2013
Rated 5 out of 5 by Ann457 Great ambience, great room and friendly staff
We are on our road trip from Florida to California to visit family and friends and decided to stop each beautiful state on our way and one of these state is New Orleans...city of Jazz/music. My family had a blast staying in Westin...great view in the lobby, great, clean big room and walking distance to French Quarter. Staff are friendly from check in to check out. Love to come and stay here again!
August 14, 2014
Rated 5 out of 5 by Ursulapj A Wonderful Visit ...
I loved the Westin New Orleans!
I especially loved the view from my room . Overlooking the city of New Orleans and the Mississippi River, it was just beautiful. I rarely closed my blinds/curtains ... enjoying the natural night light and city lights. Waking in the morning to the beautiful sunrises was just awesome and
The staff was cordial, courteous and attentive.
I sincerely enjoyed my five-day stay.
April 23, 2013
Rated 3 out of 5 by Met14 Big Easy Conference
Overall, great location but a little challenging with the multiple elevator rides required to access hotel lobby, meeting rooms and guest rooms. I also requested, when making my reservation, an in-room refrigerator (for medical reasons). I repeated the request at check-in and twice during our stay. After receiving no response or a refrigerator, I finally purchased a small cooler to store medications.
March 23, 2014
Rated 2 out of 5 by Kimgstl Would not stay here again!
We are very loyal SPG members and particularly like Westin. We are gold and platinum levels. This has been the worst Westin I have stayed in.
1). Woke up first morning to having no hot water. When calling the front desk they said the entire hotel was out and it should be back by 11am. No offer to do anything to accommodate us and no apology. I asked and after pushing it they offered free breakfast in the lobby restaurant. Not enough as far as I am concerned. Not being able to shower is a big deal.
2). This hotel does not have a club level or anything extra for membership. At checkin nothing extra was offered as normal.
3). Staff at front desk seems like they could care less.
4). Hotel lobby is rather dated and the roof top pool that they bragged about is very old.
We do have a nice river view but with so many other SPG hotels near by I would not stay here again.
Not happy at all.
December 21, 2013
Rated 5 out of 5 by Tommy1984 Great Service by hotel clerk
I registered for a one-night stay during a busy week with an on-line booking company. Upon arriving at hotel, Westin did not have me registered. The hotel manager reviewed my email confirmation with this company and honored the reservation and provided us with a room upgrade. There was a small delay, but a hotel clerk provided us with drink coupons for the bar while we waited. We were very happy.
May 8, 2012
Rated 1 out of 5 by Irving Hotel is not maintained properly
I am a Starwood Preferred member. I checked into the hotel on November 2nd. The hallways were filthy - not just dirty carpets but filthy carpets. Our bathroom had mold in the tub and there were 3 burned out lights in the room. We called housekeeping and no one came in the 2 hours we waited before checking out and going to another hotel. This hotel is not maintained and the staff is unresponsive.
November 7, 2011
Rated 5 out of 5 by JaniceM CLEAN, PEOPLE ARE POLITE. I FELT SAFE.
The hotel offered beautiful views of the river. it was quiet and very relaxing . the rooms were very tastefully furnished and it was so clean. The staff was friendly and polite and helpful in every way. It was truly a pleasurable experience and I will highly recommend it to everyone I know. The location is excellent. Shopping, restaurants, parking - everything is within walking distance.
November 7, 2013
Rated 2 out of 5 by poogie hotel need improvements
We had one chair in our room, and it was dirty. Did not have a refrigerator in room to keep water and wine cool. Had a box there but could not open it Loved your double shower head. The floors were dirty in room and hall. With these improvements, I would recommend your hotel. We had breakfast in the lobby Restaurant. Food was not prepared well and cold when received.
July 30, 2014
Rated 5 out of 5 by MontanaTom Much better
I was there a year ago and was dismayed at the dirty carpets, etc. in hallways, rooms, public areas and condition of the elevators. I was not looking forward to returning. What I was met with was a much different, cleaner, crisper hotel. I had some special needs (packages that had been shipped to me for the event, and that needed to be then shipped back), and staff was exceptional.
June 10, 2013
Rated 4 out of 5 by Gil19 hotel stay
The hotel is great as well as the view. Thanks
to Michael at the front desk for changing my
suite reservation to an upgrade. On the morning of the last day many of the guests
had to eat in the bar because of another
function in the restaurant. It seemed like a
last minute decision because the wait staff
was confused. The whole bar was filled with
SPG Platinum members! Not a good!
March 27, 2014
Rated 5 out of 5 by MSBaconBoss Westin NO
Excellent Hotel--used the Valet Parking which was great. Checkin was easy. The only compliant was the service in the retaurant was extremely slow-- 2 hours for an appitizer and main course.
October 16, 2014
Rated 5 out of 5 by debraa $5 Green Program
i did not understand the $5 Green program to be "no maid service. " i thought i was agreeing to "no new linens," but we got no maid service during our stay.
for the next guest you may want to check out the week flush in the toilet and slow drip out of the cold sink faucet (room 2515).
loved the hotel lobby.
don was the nicest car greeter/valet/doorman!
July 15, 2014
Rated 2 out of 5 by DPV2012 Room and Hotel was very dirty
Our room had a great view but every thing was very dirty. The shower head had mold on it and the tile was moldy. One of the chairs in our room was so dirty and stained we would not sit on it. The hotel looked as if it had not had a good cleaning in a long time. The walls were stained, the brass elevator doors needed polishing, the furniture in the lobby had ripped fabric, the carpets were torn and stained in many areas. When we pointed out our observations to the hotel desk clerk when we checked out, they said they were aware of the dirty furniture but not the moldy bathroom. They also did not seem concerned in the least' It was sort of a so what attitude.
I have been a Starwood Prefered Guest since 2003 and I always try to stayed in starwood properties. I have stayed in starwood properties across the United States, Italy, France and England and the Westin Canal Place was a disappointment. I wil not stay there again.
July 31, 2012
Rated 5 out of 5 by RJC76 Beautiful view of Mississippi River
We are always reminded of the years with an office with a beautiful river view when we stay at the Westin, New Orleans. The people are ALWAYS very helpful and the refurbished rooms were VERY clean and comfortable. To be able to get a cleaning shower and GREAT nights rest after a day at JAZZ FEST was really satisfying. We hope to be in your wonderful hotel again soon.
April 30, 2013
Rated 5 out of 5 by traveltheglobe84 This hotel has some areas of improvement but also some great employees
The first service express agent was very rude; she did not introduce herself (She answered the phone “Service Express…”). The valet didn’t really explain the parking situation so we had to walk through the mall and back out to the hotel entrance around to valet. Areas that exceeded expectation, the in room dining server Danielle (I think) was amazing and so nice also the Service Express agent who took my order was great and 100% on brand; Kudos to those two ladies.
Hotel conditions were ok- when we checked in there were coffee filters in our AC unit the? the hskp came and removed them as soon as I showed them to her so that was nice. The safe was locked the mini-bar was empty (both challenges not a big deal just thought I would mention) the train throughout the night was terrible I didn’t get any rest, we were facing harrahs casino- I honestly don’t even know where it was coming from and if it would matter where you were in the hotel.
May 24, 2014
Rated 1 out of 5 by Fudd55 Hotel Disaster
Room never serviced until complaint to manager, was told by housekeeping that "regular" guests not a priority because they were busy getting ready for arrivals of Philadelphia Eagles, no hot water, elevators not working, never notified of packages waiting at front dest, important document left with concierge never delivered to FedEx as promised; get the drift?
November 5, 2012
Rated 3 out of 5 by disgruntled21 Hotel is not up to typical Westin standards
The room was in need of a new carpet. Several stains on it. The view was just ok. The concierge did as little as possible for you. Her answer to most questions was "well, if you call..." They charged you extra if you ate at the hotel and charged it to your room. An order of pancakes was $17! This was the worst Westin I have stayed in. Especially for the price!
April 12, 2013
Rated 5 out of 5 by cornboar Exceptional!
First of all, we have been to New Orleans three times and have stayed at Sheraton, W French Quarter and Westin. I would have to say that all of them had their pluses but the Westin went the extra mile. We were upgraded to a huge suite being recognized as Gold SPG. It was basically 4 rooms with a magnificent view of the Mississippi. We also were welcomed with a bottle of champagne on ice and a tray of chocolate, blackberries and walnut halves complete with a card for our anniversary. Check in was quick. The doorman was absolutely hilarious and knowledgeable! The lobby overlooks the river and is really stunning. We took our drinks from the bar and sat out there watching the ships. The hotel is connected to a great shopping centre and is so close to everything . Casino is right next door. Bourbon Street, a couple minutes away. We walked everywhere. Very safe. Love New Orleans and would make this hotel our first choice in future.
November 6, 2013
Rated 5 out of 5 by James Very helpful staff
During our stay, our four year old became sick and needed a prescription from a nearby pharmacy. Front desk suggested the closest one to the hotel. My wife asked if someone was available to pick this up for her. Not only did the front desk do this, they also purchased a cute stuffed animal from the Insectarium and a get well card for our daughter. Great Job.
March 10, 2013
Rated 2 out of 5 by JEFFMM General Manager needs to stay for a few days
The view from the11th floor lobby is fantastic & the rooms are spacious with a nice view. However, while sitting in the 11th floor lobby, we had bad service with an understaffed group in the bar. My bill when leaving the hotel was incorrect, and because I was leaving at 5:30am had little time for a correction. Just disappointed with a lot of things. -jeff
February 19, 2014
Rated 1 out of 5 by ReviewQueen30 Horrible customer Service
My friend and I have stayed at this hotel a number of times and it is always the same issues. We asked for a late checkout which is 2p and housekeeping knocks on the door at 10a! We advised that we have a 2p check out and she says ok. She comes back an hour later. We tell her again we have a 2p check out time. She not only then turned around and came back a 3rd time but she was very rude about it! After we said forget it and got up to get dressed an employee came to knock on the door to restock the mini bar. The bar was empty and she was going to charge us for it after we asked her how do you obtain a key! We went down stairs to complain to the manager and she did not seem a bit concerned. She did not offer to comp anything! She advised that she would speak to housekeeping. Which was the same exact thing they said last time. I don’t think I'll book with this hotel in the future and I wouldn’t want anyone I know to book here either! HORRIBLE
July 9, 2012
Rated 2 out of 5 by DMEJ Paying for location
This hotel needs some TLC. You are paying for the location but I would not stay here again. The rugs are very stained and need cleaning and the elevators are very slow and also broke down during our 3 night stay. Breakfast in the hotel restaraunt needs some revamping. Choices are buffet or off the menu; however the off the menu options are basically the same price as the buffet. I would suggest a few more lighter/less expensive options for those who are not big breakfast eaters. Asked staff to hail a cab for me 3x before actually getting the cab (was actually told I should walk instead abd when I said I preferred cab the individual rolled his eyes at me) - we were going to a wedding. I knew the location wasnt far however I did not want to walk in dress and shoes. I am a meeting planner and tend to stay "off the radar" so I can see how guests truely experience a hotel. This hotel needs some major TLC before I'd ever bring a corporate group there.
March 18, 2013
Rated 4 out of 5 by WineAdvisoryGroup Great Location in New Orleans
This place is in dire need of a facelift, but still pleases for a visit to New Orleans. Like the fact that it's not in the middle of the Quarter, but on the edge... away from some of the craziness but a walk away if you want it LOVE the views of the activity on the river from the lobby or if your room faces that way. Staff was friendly.
April 9, 2013
Rated 3 out of 5 by AntA All good except the not so heavenly bed
Im not a picky person except for the comfort of the bed. The bed was awful. I don't know what happened to this bed. It was stiff as a board causing my girlfriend and I to have awful sleep and backaches. The pillows were terrible. They had no fluff or support. I don't get it. The Westin usually has great beds. We were exhausted every morning because the lack of sleep. It wore on us through this whole trip.
Besides this issue the staff was nice. The hotel is centrally located. We did have a great view and the room was nice. It was a little old and the TV was real small. It can use an upgrade. If it wasn't for the bed I would of gave it 4 stars. The gym was nice and the breakfast buffet was so-so.
Please fix the bed issue
December 29, 2014
Rated 4 out of 5 by Yun2008 Heavenly sleep and exellent service
It is my first business trip with SPG, especially Westin. I could completed my work, supported by Westin service: nice river view, comfortable room condition and perfect service. However, I would like to suggest manage the roof top pool. Locker and water pool was not really clean. Anyway, it was awesome experience. Thank you.
June 5, 2014
Rated 5 out of 5 by elpres Race Wknd in NOLA
We arrived around 1pm and our room was not ready yet. Instead of checking our luggage, they rearranged a couple of rooms and proceeded to check us in. We were there for a half marathon so we booked a suite and it exceeded our expectations. The service was great throughout our stay. I would highly recommend the Westin in New Orleans.
February 4, 2014
Rated 2 out of 5 by albalb poor service
one phone did not work
had to call for housekeeping after two days
restaurant took forever
October 13, 2014
Rated 3 out of 5 by Benjamin2014 Not the Westin Standard
I believe that this location has great potential but the room I was in needed upgrades to the bathroom. The paint was peeling in the bathroom and mold was apparent on the ceiling as well. The rest of the room was in top shape. The staff at check in could use more training and better presentation. They were friendly though.
March 17, 2014