Rated 3 out of 5 by sam7 A Little Disappointed
My husband and I stayed here last year for a wedding, and I fell in love with this Westin. It was beautiful. Since then, we have tried to stay at Westin hotels whenever we travel, and they have all been amazing. We returned this year for another event and convinced all of our friends to stay here as well. I was a little embarrassed I pushed everyone to stay here. There was hair in the sink and tub. The carpets were stained. The paint was flaking off the doors. We had to push our door up in order to get the deadbolt to lock because it was crooked. The bottom of the tub was flaking off. There were stains on the wall. I still love the Westin, but this hotel left me a little disappointed.
August 15, 2012
Rated 5 out of 5 by Jeanne813 Great Staff!
The staff at the hotel was wonderful and accommodated all of my needs. I especially want to say that Tamika at the front desk took care of my issue immediately and she was wonderful!
December 16, 2013
Rated 1 out of 5 by MsMonique VERY disappointed
I was in town for Essence Music Festival. Please let it be known I only stayed at this location because it came as a package with the tickets I purchased. On arrival, we were nicely greeted and instructed where to check in but elevators need serious servicing! On several occasions during the stay they got stuck. My room on arrival seemed rushed to get ready and not fully stocked. Room service menu was missing and took 2 days to get. Outside our door was a pile of dirty towels. Several days throughout the stay, we were up and out EARLY (9am) only to return later (around 5pm) to find the room hadn't been serviced. The room for getting ice is almost like a trash room. TV service has no variety of channels. I am a SPG member and this property is by far the worst I have stayed at. The best thing about this location is the views, but you won't find me staying here EVER again.
July 23, 2012
Rated 2 out of 5 by elaine32 A very tired, needy Westin
The rooms are large and have a nice view on the river side. The salmon and avocado breakfast was very tasty. The staff was helpful and gracious. However........the bathroom in my room had two broken places and was sloppily fixed with lumpy putty, The shower curtain was moldy and not fully attached to the hooks. The sink was clogged and the toilet didn't flush ! The elevator was out of order for two days during the trip and families were trekking up and down the stairs -- 11 floors -- TWICE when I was entering / leaving. The furniture in the lobby is very worn and dirty around the arms and saggy in the seats. I love the Westin, it's my preferred chain everywhere. This one just does not match up.
July 29, 2013
Rated 4 out of 5 by Warren24 Great Features BUT
This is the second time we stay at the Westin. Both of our stays were unbelievable. The hotel is within walking distance of all the French quarter attractions and everything we wanted to see and do. The hotel has to be one of the most clean hotels with the friendly staff. The only complaint I had was, I was not told that my credit card was going to be billed an extra hundred dollars on top of the rate of our room. This was very embarrasing when we went to leave the parking garage and my credit card was declined. I do plan on staying back at this hotel, but I'll be sure to warn people about the hidden charges. It seems like our credit card would have been charged if something was wrong with the room.
August 26, 2013
Rated 4 out of 5 by WorldTravelerMD Great stay.
I recently stayed here as part of a wedding room block. I was a little scared after the reviews I saw on trip advisor but was pleasantly surprised upon arrival. The hotel is in a great location and is very nice. The staff were excellent, very friendly and professional. I was a little taken aback by how great the service was. I usually don't get good treatment in the united states. The room was also very nice. The food at the hotel is good too and they have a bar which is great for an after dinner drink. Overall I thoroughly enjoyed my stay and would definitely return if I ever come back to LA.
October 18, 2012
Rated 3 out of 5 by beebe Great Location
We are frequent travelers to New Orleans and wanted to try the Westin because of it's location close to the RiverWalk, French Quarter and Shops. I was quite surprised however due to an emergency having to use the internet on two occassions and was charged nearly $20 for use of less than 15 minutes. Also, returning from dinner one evening we entered our room and there were boxes delivered to our room that were left on the floor. I phoned front desk to alert them, they apologized and stated they would send someone up to remove. It haapened to be another guest package. We were exhausted from theday and wanted to retire for the evening but had to wait for someone to come up and remove the boxes.
July 30, 2012
Rated 4 out of 5 by purduemom Great Location
If you are visiting New Orleans you want to be near the French Quarter. This Westin cerainly is.
December 16, 2013
Rated 4 out of 5 by jake456 The Big Easy
I had a great time I was down to play and picked the hotel for its location. Great Spot. As the other reviews stated there were some issues but i didnt let them stop my fun. I could not park in the hotel due to the 6-4 clearance and my SUV has racks on top. I had to pay double to park across the street. Elevators were and issue several were out and not working Long waits. The hotel was noisy. but this is the french quarter abut people coming in at all times of the night and drunk and noisy too. I got woken up several times. Over all great clean spot and great location and river view was nice
December 19, 2012
Rated 5 out of 5 by bourg32 My Place to Stay in NOLA
I like this hotel because when i go i am recognized as a loyal customer. I like going places that i am known by the staff, so this is very important for my loyalty. This hotel is my first choice to stay as well as booking my clients a room. It has a wonderful view of the river.
December 10, 2013
Rated 5 out of 5 by Gary426 New Orleans Anniversary Trip
My wife and I celebrated our 38th anniversary with a first-time trip to New Orleans. Our customer service staff person, Charmaine, checked us into a beautiful Starwood-floor room and made us feel very welcomed. She also directed us to some great local restaurants. She is terrific!
It just so happened that the weekend we arrived was the same weekend as the NOLA Seafood and Jazz Festival in the park right next to the hotel, and the New Orleans Blues and BBQ Festival at another park, just a few blocks away, where our favorite blues guitarist was headlining! Coincidence you say? I'm not sure how you managed to arrange all this, but I think it's Westin's way of making sure that we had a great time!
October 23, 2012
Rated 5 out of 5 by BizTripper Wonderful Stay
This hotel met all my highest expectations for a Westin. It had very comfortable, clean, and modern rooms; friendly and helpful staff; delicious food; beautiful lobby; and a great location and view.
One minor problem, however, was that they lost the reservations that I made for a large group for brunch. Fortunately, it was not too busy and the friendly hostess was able to quickly accommodate us.
I stayed two nights on business. My colleagues chose to stay in neighboring hotels, and despite paying the same/similar amounts, they regretted not staying at the Westin after visiting me there.
December 8, 2011
Rated 3 out of 5 Very bad service - Especially for a business traveller
One night I used the steam iron in the room to get my clothes ready for the next day.
And guess what, the iron leaves a stain on my white shirt!
The steam iron was not kept clean and well maintained, and hence was emitting dirt along with steam! Called up the help desk to laundry my shirt that I need for the next morning, and guess what, they don't have in-house laundry service! Staff apologized but that does not fix my shirt for the next day, does it.
Then I ask them to send a different clean steam iron, it takes 1 hr and another phone call from me (at 11 pm. In the night) ! Very disappointing !
Internet service is also very lousy limiting the number of sessions per room and bad connectivity in the lobby.
August 24, 2013
Rated 4 out of 5 by Bmama This hotel is lovely.
The Westin Hotel is perfectly located. Convenient to shopping, the French Quarter, Harrahs and other great venues. We had a terrific view, the beds extremely comfortable the rooms quite spacious. We enjoyed our visit except for a couple of issues. The $40. Fee for valet parking per day was obscene! The housekeeping service didn't arrive to clean our room until 5:15 p.m. We were getting ready for the wedding that we were attending so I asked for fresh towels and asked them to come back in an hour. And, the toilet paper was too rough! There is a fee for wireless Internet. There is a business center that is made available but to get online to check in and print out boarding passes there is another fee.
January 21, 2013
Rated 3 out of 5 by Zakrah Great view, comfy bed, but...
I stayed at the New Orleans Westin Nov-Dec 2012. The room was fantastic with a fascinating view of the river and a very comfortable bed. However, the hotel elevators had major issues (long waits, unclear if going up or down leading to confusion even with staff, uncomfortable noises). In addition the caterers for the conference dinner were not on par with expectations for a hotel of this quality (uneven service for our group, ie plates were cleared at other tables while our table wasn't even served yet; when we were finally served one of us had to wait another 15 minutes for his plate -- unacceptable). Overall the hotel gives a a first impression of grandeur but the full experience needs improvement.
December 5, 2012
Rated 5 out of 5 by Lynette671 Great hotel!
Beautiful view of Mississippi River from room. Free wifi in Lobby throughout our stay. Free Starbucks coffee in Lobby for all guests. Great shopping and food court options for days I stayed in. Within walking distance to the French Quarter District and other districts. Awesome staff overall. Very attentive and accommodating. Also great gym facility. After 2 days of using their facility, I ventured out to the Mississippi River and did my exercise along the riverwalk. Safe and a real nice environment. Best feature of all is the Heavenly Bed. I always enjoy that with Westin brand hotels.
November 4, 2012
Rated 1 out of 5 by Harley1753 Horrible experience
Just finished a 3 night stay at the Westin, where we experienced horrible accommodations. Upon arriving the room was hot and smelled like paint. Took the air conditioner a full day to cool down the room. We had no housing keeping the entire stay. We of course called and requested housing keeping but they never came. We had to go to the lobby for clean towels. Of course they sent a bottle of wine for the poor service and then failed again to get the room cleaned. The staff asked if we checked in as green clean, which we didn't but if we had we would still need clean towels and maybe some coffee. After a long day is a clean room to much to ask for. A mistake once is understandable but not for three times.
June 22, 2013
Rated 4 out of 5 by whealdon1 Great location by the River
The updating of the rooms is great, a very modern feel. Rooms and bath are spacious, ask for a river view, it can't be beat. The elevators were being worked on which caused long waits and full cars when they did arrive. So make sure you allow 10-15 minutes to get up or down.
Late night room service is laughable. 5 choices, and of those 2 were not available, and they said they couldn't toast the bread for the sandwich. The gumbo was delicious. The views from the river view rooms are spectacular.
There was an issue with lack of hot water on Sunday. But we would stay again I feel sure.
December 24, 2012
Rated 5 out of 5 by tunafish great comfort and convience in this hotel
the westin nola is walking distance from the major downtown attractions and has the comfort to suit any taste. park in the same complex as the hotel and never get your car back out until you go home!
December 9, 2013
Rated 4 out of 5 by AverageJoe14 solid hotel, some small issues
Pro's: Great location, very nice room, friendly, helpful staff.
Con's: Noisy hallways that smelled strongly of disinfectant/paint, room maintenance was a little lacking (tub faucet had pulled away from wall, leaving a large gap; shower curtain was hung but not secured; etc), paying $18 day for parking.
Largest frustration was booking getaway package that included breakfast for 2, mentioning it to the staff at check-in and at breakfast, then still being charged for 2 x breakfasts at checkout. Staff eventually canceled the charge during checkout, but how many people have been charged $40+ extra a day and not caught it?
Overall: One of our favorite hotels in New Orleans, but still has room for improvement.
June 30, 2013
Rated 2 out of 5 by MissyMe Great beds, no amenities
Positives- great beds, friendly staff and great location. Negatives- for the price of this place I was very underwhelmed in regards to amenities. No frig, no microwave, one chair in the room, plugs on the main desk where it was most convenient to charge phones and what not did not work. We called for service and no one ever came. The phones were torture to figure out how to use; we had to put them on speaker anytime we needed it. No complimentary breakfast. Outside of having a comfortable place to sleep that was close to the French quarters, there was much to be desired.
July 22, 2013
Rated 5 out of 5 by DaBear53 Quality
I have stayed here at least 3 times. The view is nice whether city or river view. The staff is always great. My only problem were the towels.The towels were so hard they almost caused abrasions to my skin if I rubbed too hard. The quality of the bedding seems outdated also. I have stayed at Westins in Chicago and New York and I expect the high end linens at every Westin I stay in. The maid didn't replenish shampoo and soap after cleaning room. Some trouble with the elevators and the building is starting to show it's age. Updates to the infrastructure of the hotel is needed.
November 30, 2011
Rated 5 out of 5 by Adam Always Delightful
The Westin New Orleans Canal Place is my "go to" hotel in New Orleans. I've stayed other places, but this hotel has been consistently great. The people are focused on making their guests comfortable. I was checked in at the front desk by Chastity, Lauren and Shereece. They greeted me by name. They recognized me as a Platinum member and they moved me through the check in process quickly. The rooms are spacious and clean. Parking could not be easier. The location is central. The hotel bar and the hotel restaurant are both very good and their staff is equally accommodating.
March 1, 2013
Rated 3 out of 5 by RBL8 Great staff, poor supervision and management
The room was a suite:
No.bath soap, had to call
No shower robes, had to call
No slippers unless call and request
No turndown service at night unless requested- in a suite!
Breakfast on first day was way late
$5 credit if no service in suite? at those prices? verges on insulting
VERY high computer usage cost
Very poor room lighting
VERY dim lighting in elevator areas
ONE luggage rack- do you really think two people travel with only one suitcase?
Paper drinking cups in bathroom never replaced during 4-day stay
Personnel, however, were excellent, pleasant, and accommodating
October 31, 2012
Rated 5 out of 5 by JimR46 Great choice for French Quarter
Picked this hotel for family Thanksgiving gathering in New Orleans and it was a great choice. Located just a few blocks from Jackson Square. Very nice hotel and friendly Staff. View from our rooms was great and very nice on site restaurant. Would definitely stay there again.
December 1, 2013
Rated 2 out of 5 by AJB46 Poor Quality
Taking into account that there really are not that many nice, clean and comfortable hotels in New Orleans, the Westin falls into that same description. Certainly one of the lower quality Westin's I've ever stayed at. The property is old, and most common areas are dirty and warn. Does not make you feel like you're in a nice hotel. The rooms are tired, dirty carpet and the AC is suffocating. Staff are friendly, but they made several mistakes on my bill and it took a long time after checking out to sort them out. Would probably not stay here again unless I had no choice.
May 7, 2013
Rated 3 out of 5 by 1doug1 not to Westin standard
On a four nite stay called 1st morning to report running toliet nobody came to repair. went to desk 2cd morning repair was made. 3rd morning tolliet was leaking from bottom all over bathroom floor . was told they would move us bring luggage to desk. left hotell at 9am returned at 4 pm and still had no room to freshen up or relax in.went to bar to waitfor room and waited 24 minutes to recieve one drink with cranky bartender
November 12, 2013
Rated 2 out of 5 by jechho would probably not return
Besides a good spg platinum upgrade and a decent location (if you can sleep through the train whistles) this hotel disappointed us. Called housekeeping in the evening asking for an extra pillow for the bed. Answer: They were out of regular bed pillows. Really? At a hotel? It was raining the day we visited, and we asked about an umbrella. No chance. Finally, at check out, we asked for the folio to be emailed. Still have not seen it.
The room is old, with stains here and there, and needs a total makeover. The double-elevator-situation is tiring.
Be aware that some of the top floor rooms and suites have a lot of noise from the hallway, as it is the only way leading to the roof top pool.
Oh - staff at breakfast and front desk was friendly.
August 25, 2013
Rated 2 out of 5 by TravelinKen Friendly, Helpful Staff - Hotels Needs Updating
I was the Westin New Orleans for 1 night over a business trip. I was upgraded to a King Suite so I am not sure what a standard room looks like but maybe it would be better. First off the front desk staff did a great job of being friendly and welcoming and the bellman were great also.
My Suite was certainly HUGE but lacked character. It was just a big empty room with some furniture thrown in. There was absolutely nothing special about it to bring it all together and make it feel special. It felt quite sad really - no special touches and a really big, empty feel. New Orleans is such a great city with lots of character but this could have been a room at any airport hotel.
The location is great but I don't think I would go back.
April 6, 2013
Rated 4 out of 5 by Bontemprolle Great potential...but not fulfilled
While my stay was pleasant, the shabbiness of the lobby furnishings took away from my overall stay. The lobby has a spectacular view of the Mississippi River, but the filthy furniture in the lobby made enjoying the view almost impossible. Other negative issues were stinginess in the amount of towels available and the failure of housekeeping to empty the wastecans in my room. Because of the hotel's location and room comfort, I would stay here again (I have stayed numerous times) but a lobby upgrade and better housekeeping would Improve my opinion.
August 19, 2013