The Westin New Orleans Canal Place

  • 100 Rue Iberville
  • La Nouvelle-Orléans,
  • Louisiane
  • 70130
  • États-Unis
  • Carte

Chambres et tarifs

  • Pour des séjours de plus de 90 jours, veuillez appeler le +(1) 866 539 3446.
  • Vous pouvez réserver un séjour uniquement jusqu'à 550 jours à l'avance.
  • Veuillez vérifier les dates.
1 chambre 1 chambres , 1 adulte 1 adultes , 1 enfant 0 enfants
Rated 3.7 out of 5 by 891 reviewers.
Rated 2 out of 5 by This hotel needs work This hotel was definitely not up to other Westin properties standards. The hotel was dirty and run down. The rooms were never cleaned when we left in the morning and had to call every day for someone to come clean the room and give us towels. There was the same dirty dishes outside our hallway for three straight days. No one ever came to remove the dishes until we spoke to a manager about it. On top of everything, there was a barking dog next to our room that woke us up every morning. Definitely will not be staying here in the future. January 1, 2016
Rated 3 out of 5 Staff need some work Beautiful hotel but disrespectful staff and they refuse to help December 31, 2015
Rated 1 out of 5 never visit there again Disclaimer: I should start saying that I’m not a really reviewing guy. Reviewing something usually bothers me so that I don’t do it frequently. This hotel was definitely under the quality it should have met. I’m really upset with them, I can’t bear with it without writing what happened to me during the stay. Their cleaning service is the worst among the ones I’ve experienced - hostels, holiday inns, and other luxury hotels. I can’t believe that they are even worse than students hostels. For the first day, I came back to my room around at 5pm. The room remained messy. I was so surprised. Until when should I wait? I called cleaning service. … No one came. Called again.. No one answered the phone. (what???) called again 10 min later. No one came again. I had to call three times and wait for an hour and half for the room cleaning service. Why should I beg for that? Even worse happened next. After the cleaning service, the bathtub remained dirty as I used last night. Did they even touch the bathtub? They’re damn kidding me. Consumables like shampoos or body cleanser remained dent as I used the day before. They DID NOT REPLACE IT. Okay. This is just start. I asked additional blankets. Again, I had to call three times to get it. Yes, in this hotel, you should call at least three times to get service that you want. Another worse thing came next. The blanket was wet and damp. It looked like just it was brought out from the washer. They don’t seem to have a dryer. At the night, my wife called room service since she was hungry. The sandwich she received was way under the quality that you can eat. It smelled stinky, and plastic wrap was placed between bread and its contents inside. Do you eat plastic wrap with a sandwich?? They seem to do. It’s really crazy. It cost $23. What I can say with conviction is that their service is worse than you would expect. Other miscellaneous thing - they don’t usually have doorman in front door. If you have big luggages on your two hands or you draw a stroller, you will meet difficulties. This is their standard. How about facility? I couldn’t enjoy bath because the bathtub keeps leaking out the water. You cannot completely stop the leak out. You cannot take a bath in this hotel. That’s what you get for what you pay. Silence and privacy? Do not expect it. Even after midnight, you can hear a crazy guy playing music loudly and walking down the hallway. You can also hear party held in the next door. I had to call a security guy to stop them laughing out all the night and soothe my baby who woke up for the noise. Okay. There’re more things to write more, but I feel like my time is wasted. When I write feedback, it’s usually compliment. Other than that, I just ignore and go over. However, at this time I cannot ignore what they have done to my family and how they ruined my holiday vacation. It’s my first stay as a SPG gold membership. I’m strongly doubtful how much it would be worth. December 30, 2015
Rated 2 out of 5 by Worst customer service and facility I kept calling repeatedly room service to order a couple of deserts but no response.I personally went down to the reception to place my order and was told that that the desert would be delivered in half an hour.I had to call back the reception after 40 mins to check on the order .Finally received the deserts after 2.5 hrs. Also, i wanted to check the pool however my room key didn't work and it was just 6pm , so not even late. On top of all, this Westin doesn't offer Spa service which was something i was longing for on my vacation. And the queen beds were smaller than usual queens. I am not coming back and don't recommend this westin. December 27, 2015
Rated 5 out of 5 by Love This Place I'm a New Orleans native and I've spent my last few birthdays at the Westin Canal Place. I think it's the perfect downtown hotel for any occasion. I found the hotel's lobby, bar, rooms, and indemnities upscale and refined. You're in walking distance of the best food and drink in the world, There's an attached shopping mall anchored by Saks Fifth Venue, and even Morton's Steakhouse on the ground floor. I love this place and it never fails to make my birthdays special.. November 29, 2015
Rated 5 out of 5 by Conciege was Outstanding I have to first recognize Mrs. Williams did an outstanding job at the concierge desk. She was a joy to be around and answered all the questions with about 3 different times we stopped in. I wish all hotels employed people like her being so happy and knowledgeable. We were shocked about the parking prices but we quickly understood that is normal for that area. Valet did a great job in a timely manner with everybody leaving and checking in. We did want to order room service but we thought it was a little out of our reach for the service charge, gratuity I understood but still very high for service charge. We did not pick the Green thing and excepted to have out sheets changed everyday since we were eating in bed. One night we were there and unfortunately had fried chicken and we came back that night the same sheets were on the bed with crumbs and oil on them. We had an overall great time though and we will be back again. Thanks for a wonderful hotel :)))) November 22, 2015
Rated 5 out of 5 by November trip This is my favorite hotel in New Orleans. Not only is the property spacious and perfectly situated for view of the Mississippi River, but the staff or genuine New Orleans hospitable. From Kim in service express to Pierre the Bellman and Concierge, I loved the service. November 21, 2015
Rated 5 out of 5 by Friendly staff very nice hotel Hotel is very nice staff very accomadating. Would be 5 starrs all around except I did report that our door slammed everytime it closed to the front desk and was told that it was just probably adjusted that way. Other than that it was a great stay! November 16, 2015
  • 2016-02-10 T06:37:19.530-06:00
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