Rated 5 out of 5 by marchd Outstanding customer service
From the front desk,to valet,to dining room, I have to say, your employees were beyond my expectations in customer service, For that reason alone I would come back, the rooms were confortable despite a little outdated,etc.
Your front desk check in people are amazing,as is anyone else who works there.
The pool outside is nice, the bar at pool needs some refurbishing(I don't like to have my drink with insects crawling around) and to be cleaned.
The dining room(725) was also beyond my expectations in terms of service.
July 14, 2014
Rated 2 out of 5 by beenak This hotel has deteriorated since our last visit.
The hotel seems run down since our last visit a few years ago. The walls were dirty and needed to be patched, the carpet needed to be replaced, the pool area needed some serious repairs, and the toilet barely flushed. Our room was not ready until after 6pm and they do not have bedrails. There was a lot of noisy people on our floor until about 1:30am. The food was good but the coffee was horrible.
July 28, 2014
Rated 1 out of 5 by jlf0721 Would not return
Hotel is in need of maintenance-it is in poor condition. Checked in, room not ready, asked for different room, was told I could, and when I cam back to get key, was in room I did not want. Ordered room service, order not correct. front desk helpful with need to print a shipping label.
July 31, 2014
Rated 3 out of 5 by Yadiwaadu Checked out early
Sorry to write this, but I expected the Westin to be above average. Arrived on a Friday evening around midnight; self parking was easy and plenty of room. Front desk staff was pleasant and everything was ready. Like one person commented on already the elevator that we rode on was a little scary rattling and shaking. Our room was on the 12th floor. The hall way to our room looked like any hallway in a budget hotel. Nothing serious but something you would not expect at a Westin. The room was about average. Housekeeping was lacking, it was clean, but average. The desk lamp was broken in two with exposed wires where the bulb should have been. The water pressure and shower was nice. The bed was very comfortable. We had planned to stay for three nights, but one night was all we wanted, so we checked out early. One thing that really bothered me was paying for parking. $15. Per night is absurd. When you go to check out and they charge you for parking to stay at their hotel! That is just wrong. We went to St.Pete Beach and had a great vacation. Our advice.. Unless you have to stay in Tampa, Go south!
December 13, 2011
Rated 4 out of 5 by HotelGuest123 Overall Good Stay
Overall stay was good. Hotel was being updated in some areas, and your were notified via a letter from GM in your room and check out. 2 reasons I would not rate excellent were that during check-in, and at peak time (around 4pm), only one front desk agent was present, and we were in line about 5 people deep. Later on when slower, 2-3 people were there. The other thing, on our floor, near the elevators, there were plantation blinds that covered the window area. Behind them it was filthy, and had an old guest room key card sitting there from the "Final Four". Perhaps periodic cleaning there would be a good idea. Other than those 2 things, I would rate our stay as excellent.
August 8, 2012
Rated 2 out of 5 by pat2112 Not worth the points
If it wasn't for the location this would qualify as a 2 star hotel. I was really dissapointed in the lack of upkeep and needed repairs throughout the lobby, hallways, and room. The lobby is on the second floor and nothing to write home about. When we visited the pool, you had to go through a maze of hallways and elevators to get to it. Once there we couldn't even get a drink or food on location because the pool bar was closed. This was New Years eve! We didn't bother trying any other hotel eaterys.
On the upside, the hotel staff was helpful and friendly.
January 4, 2012
Rated 2 out of 5 needs improvement
Everything looked old or cheap in the hotel. I guess the room price is just for great downtown location and excellent bay view, but nothing else! Westin hotels use to have a very good reputation, and the poor quality of this one impressed me.
Crucial things to improve:
- pool area
- more service around (except front desk and valet that were adequate)
- no entertainment at night, besides a bar to drink...
In the good side, I went for a business meeting and I have to say that the meeting rooms were very clean and comfortable.
I guess it is just a matter of improving service and updating/renewing things around...
September 29, 2013
Rated 5 out of 5 by Eli66 Outstanding service
I have travelled extensively thoughout the world and have never written a review before, however the service here prompted me to write my first one. Upon arrival to my room on July 7 the manager called to see if everything was fine, and proceeded to offer me an upgrade which I declined. Justin went out of his way to make sure me and my family were happy with several very thoughtful and nice gestures one of which was the manager going out to purchase a thermometer for my sick daughter so I could check her fever. I never complained they just went out of their way. Extremely kind. Will be back next time in Tampa.
July 9, 2012
Rated 3 out of 5 by Diego Cleaning and Restaurant
I had an unpleasant experience at the hotel restaurant in the breakfast time. In the first day I had to wait for 40 minutes to be seated, and I could see that the room was not so crowded. During all my stay I had the same problem in the morning and I could notice that it happened due to a complete lack of consideration and commitment of the hostesses.
The cleaning in the bedroom was lousy. There were hair all over the bathroom. I'm pretty sure that the vacuum had not been used in my apartment. Although the maid was very friendly the cleaning was awful. The rest of the staff was very friendly and efficient.
April 15, 2013
Rated 2 out of 5 by djrftl very tired facility, great staff.
Convenient to the Convention Center, but a very tired hotel. We were moved to a Suite after the toilet in our regular room became dislodged from the floor, of course after we had just unpacked. The room should not have been listed ready in that condition. The Suite was 70's decor and totally run down with an ancient bathroom and closet with very limited storage, but at least the bed was comfortable.
The hotel gym is an insult and a joke, with old, tired and rusted equipment, and is extremely small and limited for a Westin.
Staff were very friendly and accommodating. Elevators were being refurbished so the wait was long, or you used the freight elevators. Disappointing stay overall.
April 12, 2013
Rated 1 out of 5 by Platinum51 Clean It Up
We are platinum members and were given a room with one window, half of the window was fogged over, I asked to move and we're given a larger room with floor to ceiling windows facing the city. Still I would never come here again, the hallway carpets were dirty and I just didn't feel this represented a Westin brand. The pool area was dirty and needs to be remodeled.
July 20, 2014
Rated 5 out of 5 by JTadd The Westin Tampa Harbour Island "IS" the place to stay!!
October 6 2012 was our 15th anniversary and we smartly decided to stay at the Harbour Island hotel... I want to personally thank Lauren (front desk supervisor) for setting up our dinner reservations, and Jessica (front desk) for even getting our dinner reservations changed when we were delayed getting to the hotel!! The staff even had champaign and strawberry's waiting for us in our suite!! This hotel is by far the best hotel I've ever been at! If your visiting Tampa for business or pleasure, the Westin Tampa Harbour Island hotel is where you want to stay, I will be telling everyone I know just that!!
October 10, 2012
Rated 5 out of 5 by inna1 Love it!
We had a very comfortable, wonderful stay . The front desk staff is very helpful in every way. The location of the hotel is great. We would love to stay here again.
July 26, 2014
Rated 5 out of 5 by Cecil40 Very nice hotel...
Excellent service, the staff at front desk were very helpful.
July 27, 2014
Rated 4 out of 5 by maytoe Hotel needs updating
Staff great, hotel older needs updating, especially carpeting in hallways & rooms.
Food at conference meetings was delicious.
July 24, 2014
Rated 2 out of 5 by Rooni1 Beds comfortable and staff friendly
This hotel has potential, but facility needs an upgrade such as new carpet in hallways and better access to pool area. Also, complimentary breakfast should be offered.
July 22, 2014
Rated 5 out of 5 by Jvo38 Hotel exceeded expectations
Our room had a fabulous water view and everything was so clean and comfortable. Unknown to the front desk, it was my husband's birthday and Associate Mike was so kind about seeing we had a comfortable room with a great view. Thank you Westin and Mike for a special birthday celebration weekend.
March 10, 2014
Rated 4 out of 5 by Jlove581 Convention center and forum walking distance
Beautiful view of river and bay. Park once everything in walking distance. Staff was nice and helpful. Rooms clean, beds great , underground parking. Jackson's Bistro and nightclub in adjacent building.
July 14, 2014
Rated 5 out of 5 by JohnVM FOR TAMPA WESTIN GENERAL MANAGER
My stay at the hotel was wonderful as always. I do want to take the time to highlight one of your employees - Ms. Lauren M. I am a Marine stationed in Manama, Bahrain. I found out less than a week prior, that a would be attending two conferences at MacDill AFB. When I attempted to make reservations, everything was booked in the downtown area. Realizing that I was talking to Starwood central reservations, I called the hotel directly with a phone number I had on file from a previous stay. Ms. Lauren M answered the call and kindly worked a reservation for my 11 day stay. Not only did she go above and beyond in securing a reservation, but I ended up staying on the 12th floor with a great view of the harbor. I can't thank her enough for making my stay possible.
May 25, 2014
Rated 4 out of 5 by Shelleysmiles This hotel has great staff
The staff treated us very special when they realized we had a 6 hour wait before we had to be at the airport.
July 15, 2014
Rated 4 out of 5 by Atlanta50 Nice hotel close to downtown
This hotel is close to downtown but away from the hustle & bustle of the area. Situated on an island across the Convention Center, it is close to everything but separated by a canal.
Easy to get in & out, friendly staff, quick check-in and very comfortable rooms.
Hall's carpet cleanless needs more attention but overall it is a nice place to stay in Downtown without the noise & traffic.
June 29, 2014
Rated 3 out of 5 by MB7890 Doesn't meet the brand precedent...
but the service was very nice. I selected the Westin as my host hotel for a recent conference and was disappointed with the visual appeal of the hotel from the entrance to my room. You can tell that despite a few recent upgrades, this hotel is sleepy and on the "do-not-invest-in" list for the Westin. Front painted over peeled paint, crooked fixtures, holey furniture, unfilled holes in the walls from previous shelves, and flimsy lampshades, there is so much that falls short of the typical Westin experience of modernity and perfection. The staff, however, were very kind.
I cannot recommend this hotel and I sincerely hope that a major renovation is in store for this location. It has great potential with its strategic location.
February 3, 2014
Rated 4 out of 5 by jspringle Exceptional Service
The hotel is a bit dated and needs a good update. But the service is still the exceptional Starwood training that everyone expects. From valet and bell staff to bar tenders and housekeeping everyone has a smile and a pleasant air about them.
Thank you for making our family vacation enjoyable.
July 7, 2014
Rated 3 out of 5 by Jana424 Average Hotel
Picked this location due to proximity to the water but should have followed gut and gone with the brand new Le Meredien near by. This is tired and dated; a conventioneers hotel. Staff very friendly and professional, but the building itself is old and outdated.
July 8, 2014
Rated 5 out of 5 by SaintsMan Last Minute Booking...Beyond Expectations
My wife and I was moving to the area and we were unable to get into our apartment due to a delay in our flight. Therefore we needed a place to stay overnight. I looked online and found the Westin and thought it would be a good place to stay because of the location. We went there and everything was GREAT! The staff at the front desk was so helpful. Booking the room without reservations was easy and didn't take longer than if we did have reservations. The room they gave us was really nice. We had a view of the harbor that was pretty. Also, the room price was very affordable. I would have expected to pay much more for the type of room we got. Overall, I was extremely satisfied with the hotel. Would definitely recommend this place!
September 6, 2013
Rated 2 out of 5 by Simon11 Several issues, poor management
My room was not ready 2 hrs after normal check in. We took in a baseball game and returned around 1130. Pull out couch in room had no sheets or pillows and there were no extra in the room. It took 2 trips to the front desk and almost an hour to get some. The next morning I requested new sheets as we saw stains on the bed. I was assured it would be taken care of, however they were never changed. Food and valet service was great as were the views and location, however they were not enough to make up for the short comings. Couch was damaged, water damages around bathroom door, stained carpet, etc is not what I expect for the price paid for the suite. This property did not live up to the Westin standard. I will not stay here again and would not recommend it.
April 21, 2014
Rated 5 out of 5 by newname Great Location
I loved the location on the water. I had a beautiful view. Everything about my stay in this hotel was positive. The room was clean and attractive, and the staff was very polite and helpful.
July 8, 2014
Rated 4 out of 5 by ontheroadagainagain Needs a bit more updating
The hotel seems to be showing its age a bit. The elevators are pretty slow. The door locks are balky. The public areas have been upgraded recently and are very nice, and more work is probably planned, but this hotel has a lot of competition in the area and might be falling behind a bit. The front desk is understaffed (but extremely nice and professional people!). It was surprising to arrive after 4:00 pm and have to wait for a room because they hadn't been cleaned yet. The location is convenient, especially to events at the convention center.
March 13, 2014
Rated 3 out of 5 by Imrul Staff needs to be more friendly
The night auditor-Mike was the only great part of my stay in the hotel. He was very warm, and welcoming. I know how hard and tiring it is to work overnight, but Mike was very energetic and wonderful even 2 AM when I arrived on 12/23/13.
The hotel is totally missing Christmas atmosphere! there was hardly any x-mas decoration in the hotel. Carpet seems very old and worn out, especially on the 1st floor.
Valet staff needs major training on how to work in the hospitality business, especially in a 4 diamond hotel! as I arrived at 2 am on the 23rd, I had to pull a bell cart myself and unload my luggage while he was standing and watching me. then he said "do you need help to bring them upstairs to your room, or you can take it yourself" I had a baby that I had to carry so I asked him to assist me. During departure, same hostile attitude from the valet staff. when I came downstairs with my bell cart full of luggage, 2 valet guys were standing at the stand and chatting. Never said hi or hello to me let alone assisting me to load my luggage in my car! very disappointing from Westin staff
The worse part of my stay was the housekeeping lady knocking on my door on both 12/23 and 12/24 at 8 am and 8.30 AM to ask me if I was leaving!! why did they have to wake me up at 8 AM to ask me that? don't you have a departure list? even if I was leaving, they are not supposed to wake me up at 8 AM
January 1, 2014
Rated 4 out of 5 by Kittycatgirl Good business hotel
This was a very nice, comfortable hotel. My room had new carpet and updated bathroom. And the Westin bed was great, as always! The room was very clean and the staff were great - especially the restaurant/room service staff! The hotel lacked a sundries shop or coffee shop (however, there was a coffee maker in the room with free coffee). I stayed there for a conference and the hotel was perfect for the conference meetings, but there wasn't much else to do, in the hotel or nearby, for a persontraveling alone. Room had a nice view of the bay.
September 30, 2013