Rated 3.7 out of 5 by 394
Rated 5 out of 5 by Erica26 Prime location, great atmosphere
Very pleasant stay. Great staff. Tito was very helpful.
May 24, 2015
Rated 1 out of 5 by LadyJ21 Will never return
I had planned a week long mini vacation for myself and boyfriend. Upon our arrival in our room, it had a musty smell. The shower did not drain at all. The room made our clothes very damp. The room remained muggy and hot all night. Because we arrived so late we just attempted to get some sleep. The next morning I went to talk to the front desk regarding the issues,and I was basically told that that is how all the rooms are. We have stayed at the Westin hotels before,and I can say this is by far no Westin Hotel. We were originally due to stay 6 nights, we checked out the next day. The front desk gentleman just said sorry but nothing could be done.Very poor customer service and they seem to not want to make there customers happy. Then to top off this experience they have doubled charged y credit card. I will never return to this facility.
May 4, 2015
Rated 5 out of 5 by Karen5566 Wedding experience
We had my son's and daughter -in-laws wedding at the Westin this past weekend and it was absolutely wonderful. Delayynna was really great and is such an asset to your hotel. You are very lucky to have her.. She was so helpful with the wedding planning and knows exactly what to do to make it a wonderful experience for the bride groom and entire family. The entire hotel staff was friendly helpful and dealt with all problems in an expedient manner.Most of our guests were from out of town and stayed at the hotel and were very happy with the experience I would highly recommend having a wedding at the hotel
April 20, 2015
Rated 1 out of 5 by Don2015 Worst Westin EVER!
I have stayed in other Westins and expected a pleasant experience. It was awful! The room was so small that 1 of the beds was against the wall. There were no "heavenly" beds. The windows were filthy, ruining what would have been a beautiful view. There was no hot water! After multiple calls about the hot water, it became intermittent at best. Other guests complained as well. We were told the our valet/internet package was reduced by $2/day, this never happened. The toilet rim was not cleaned all week. On the last day we left only 2 bath towels. We called down for help with our luggage, no help arrived. My husband had to go get his own cart & bring our luggage. When I called back to tell them that no one had come & it had been 30 mins. the woman at the desk was snippy. We called the valet well in advance for our car & had to wait. I've had better conditions at lesser named hotels. The LL lobby of this hotel is dingy & dirt. Carpeting is warn. There are no directions to help find the check in desk. Believe me if I could have found another hotel within walking distance of the meeting I was attending all week, I would have! Unfortunately the other hotels were full! I wouldn't recommend this hotel to a dog kennel!
April 20, 2015
Rated 1 out of 5 by TJB99 Don't stay here
Not a good first 8 hours at this hotel. I used my SPG point for 3 free night to play golf. My first room was disgusting- hair on the floor and soiled bed sheets. I just came home from a round of golf and wanted to watch tv and shower in the new room on a higher floor. The remote does not work and there is a broken light in the shower. I may have to change hotels and feel like my SPG points were wasted. They are lucky my wife is not here or there would be real trouble. Stay at another hotel.
April 9, 2015
Rated 3 out of 5 by Disappointed42015 Restaurant and bar slow and understaffed
Beautiful location. However, very dated and worn furnishings. The bar and restaurant were extremely understaffed. Service was deplorable in both. If you like to wait 30 min to place an order, another 30-45 min or more to get the food or drinks you ordered and then another 30-45 minutes to get your check.....not to mention a 45 min wait at 9:30am to get a seat for breakfast.
Also, if you like to relax by the pool, you will need to go poolside by 9am if you want a lounge chair. Very small pool with VERY limited availability of chaise lounges!
Rooms were comfortable and quiet and views were superb.
April 9, 2015
Rated 1 out of 5 by Jimmyjoe Bad start
Our room was not ready till 4:39
Our luggage was not brought up
Until after 5pm
We had to wait an hour to start
March 31, 2015