Rated 4 out of 5 by drougerie Room very good - Restaurant below expectations
The room was clean and pleasant to be in. I did not see that I could actually have skept the housekeeping service my first day and earn some points for being green. If i had seen it I would have done it. The bed was comfortable and the sheets soft. The shower was good as well. My only 2 negative points during my stay were the costly WIFI service ($15/day) which nowadays I found astounding to have to pay for this service, and the restaurant! The restaurant staff looked like it was running around everywhere being busy but the service was so slow. At the bar, it took 5-10min just to get the menu and at lunch it took 25min to get my italian cobb salad! Two men at the bar even left after loudly complaining that they waited 15min to get their menu. Some persons in the staff were cordial and pleasant, some others were borderline rude and seemed to be overwhelmed by their job... For the price I was expecting a better food quality. By myself, I could not get away with a meal (breakfast lunch or dinner) costing less than $22-23. I was not impressed by the presentation either.
January 31, 2013
Rated 5 out of 5 by Daryl87 Great rooms, staff was fantastic!
Our room was great; clean and comfortable, but even more importantly, the staff was wonderful! Everyone was friendly, helpful and curteous. They made our stay a pleasure. Would not hesitate to choose this hotel again.
March 17, 2013
Rated 5 out of 5 by ncembalmer Great Hotel
Very nice place to stay at!
July 24, 2014
Rated 4 out of 5 by MEMS Great option for the convention center
Overall the stay was nice, but the housekeeping part a bit inconsistent, one day. Not sugar for the coffee another , day no Tea, one day no body lotion. Little thing but I always get great service at the Westins.
January 26, 2013
Rated 5 out of 5 by UncleRalph30 30th wedding anniversary
I must say that our stay during such an important time in our lives was excellent. The staff from the velvet to checkout exceeded any and all expectations we might have had.
Thank you again for the generous gift.
July 8, 2013
Rated 4 out of 5 by ella12 september 2012
stayed for a few days hotel was nice clean . Disappointed that you had to pay a fee for internet access and parking was $15.00 per day other than the extra fees to stay at the westen we had an enjoyable stay
September 25, 2012
Rated 5 out of 5 by VNar Exceeded my expectations!
The Westin crew exceeded my expectations on this visit. Upon learning it was my girlfriend's birthday, they went out of the way and placed a delicious cake and a card signed by staff, in the room. Thanks!
March 11, 2013
Rated 5 out of 5 by Cece Adam!
Adam at the bar is awesome! He helped me get a quick pizza for my 2 tired little girls who were hungry after a long Disney day! Adam understands taking care of guests and delivering on the promise!
March 31, 2013
Rated 5 out of 5 by Dawn10 Great Accommodations & Service
My stay in the king suite was wonderful. The size and features were the best with a kitchenette & separate bedroom. Lauren in guest services went out of her way to make sure everything was amazing.
May 2, 2013
Rated 5 out of 5 by Eileen25 This hotel has a great atmosphere
This hotel is my favorite Westin in Florida. Great service, clean, quiet, and very nice prefered guest rooms. The pool and work out room is superior. The grounds are beautiful and parking is easy.
March 5, 2013
Rated 5 out of 5 by W611 Excellent Service
We had a company social gathering on the patio, and the service, and food was excellent! Front desk personnel & Wayne at the front door were always trying to accommodate my staff. Thank you!
October 11, 2013
Rated 5 out of 5 by MarkL These people really took good care of me.
After a reservation screw up on the national reservation line that sent me to a different hotel. The Westin Imagine really made up for it the next day.
The room was perfect. The staff was golden.
February 1, 2013
Rated 4 out of 5 by HR2014KS Great Stay
We had a wonderful two bedroom suite and the kitchen was fully stocked.
July 5, 2014
Rated 5 out of 5 by Charlie74 Great stay
Outstanding room, very clean , housekeeping A class, friendly staff.
Just a mile away from all restaurants and stores, -- just the parking fee is a little too much. Will definitely come back.
July 4, 2013
Rated 5 out of 5 by CJ44 Great hotel in Orlando
I did not receive SPG points for my visit for some reason and We were not told ahead of time that there was a fee for self-parking. WOuld be nice to know this upon check-in in the future.
June 27, 2012
Rated 5 out of 5 by Catzcat A delight!
My husband and I were in Orlando for a trade show at The Peabody. We enjoyed our stay at the Westin! We ate at the restaurant and the wait staff was wonderful. We would stay there again!
December 10, 2012
Rated 5 out of 5 by dsanone48 Getting Better
Thanks for the upgrade. Still finding hair in the bathrrom and the towels are old and hard.
It would be nice if a free night was free including parking. How about that internet charge?
August 3, 2012
Rated 5 out of 5 by EJ2013 Excellent service staff
There was a mixup in my reservations (i arrived at 12:30 AM, and my reservation was slated for following day. Front office staff handled my mix up in reservations very well. Thank you.
January 18, 2013
Rated 4 out of 5 by Pooch Great location for convention center
Excellent friendly staff good size rooms with great rates
Got two rooms one no hair dryer other problems with TV
Great pool and fitness area
Food very good bit expensive side but good
April 15, 2013
Rated 5 out of 5 by trav65 Great Hotel, Perfect Location
5 minutes from the convention center and close to parks when not working. Tons of restaurants near by. Room was spacious, clean, very comfortable. Would definitely stay there again.
June 29, 2012
Rated 4 out of 5 by Phil74 All Around Quality
The Staff was great. The restaurant and rooms were great. I can't complain about any of the amenities except for the fitness center which was small with minimal equipment available
September 17, 2012
Rated 5 out of 5 by Didi911 Hotel with great amenities
Staying at the Westin Imagine exceeded all of our expectations and beyond what we anticipated. Our room was a luxurious and spacious suite that accommodates six people comfortably.
January 28, 2013
Rated 5 out of 5 by MissMimi Very nice hotel!
Great hotel, excellent location, friendly staff. We would definitely stay at this property again in the future. The only negative would be that you have to pay for internet usage.
January 20, 2013
Rated 5 out of 5 by ronton great experience
We stayed at this hotel with the family and had a great experience. It is across from the conference center, 15 minute drive to the theme parks, staff was friendly and helpful.
May 30, 2012
Rated 5 out of 5 by Smile123 Comfort & Cleanness
Excellent accomodations and very clean!
July 7, 2014
Rated 3 out of 5 by Rooter16 Magnet Conference
Room was nice and staff was great. Did not have shampoo in bathroom my first day and no creamer on Thursday.
I received a package from my office and was charged $5.00 for it.
October 6, 2013
Rated 5 out of 5 by kilgourt Responsive Staff
The front desk staff is very responsive and provides a quick check-in.
June 27, 2014
Rated 5 out of 5 by Dee57 Excellent!
Our stay was wonderful! The rooms were clean, the beds were very comfortable and the pool was beautiful. The staff was great. I will stay again next time I'm in Orlando.
June 29, 2013
Rated 5 out of 5 by RegMerc Weekend Gateway
I love this hotel. When I check in, they acknoledge my status as a gold member and upgraded me to a very nice room with an excellent city view. The room was very clean.
September 14, 2012
Rated 5 out of 5 by Albert365 great staff
From Jeff in Valet to Candi in the front office the staff at the Westin went out of their way to make my stay a truly memorable experience. Would definately stay again.
April 28, 2013