Rated 5 out of 5 by mynameisben How to make a pefect week
We'd like to start off by thanking Yuki for arranging for our tradeshow tables, and making the kids feel so welcome. Molly was amazing at getting our accommodations ready. The kids still talk about Brandon, and his constant upbeat attitude, smile and general kindness were appreciated every time we pulled up and needed help with our 75lbs bags. Wayne's tips and thoughtfulness were much appreciated, as was the coercion to head to Winterpark following Yuki's recommendation. Elaine finding us all the weird things we missed packing were amazingly helpful, and no hotel should be without someone at the desk like Ashton.
Everyone mentioned went out of their way to make us feel like we at home, only better since it was sunny, people cleaned up after us, and there was a huge pool.
We'll be back soon.
October 29, 2012
Rated 5 out of 5 by telguy Meet and Greet
I spent four nights at the Westin Imagine during a trade show. I am a Starwood Gold member and stay at Starwood properties as oft as I can. It's rare that I get poor service...and it is equally as rare that I ever read of anyone commenting on the front door staff. So here goes...hats off to Wayne who works the front door and curb side. Every hotel should wish they have someone that professional greeting their guests each time they enter or leave the property.
October 17, 2012
Rated 5 out of 5 by BJL22 Excellent for business and leisure
The registration staff upgraded me to a Deluxe Suite with kitchenette and view of the pool. The room met all my needs for an extended weekend stay where I was doing work (including wireless internet and printing in the business center) and attending activities at Disney World. The fitness center was small but had all the essential equipment; in combination with the the large pool, cabana, and spa, the amenities made for a relaxing time.
May 27, 2013
Rated 5 out of 5 by LightTraveler Many Happy Returns
I was on a weeklong business trip in another part of Orlando (I brought my family). When I was done with work, we moved to our favorite property in Orlando, the Westin Orlando. Prior to arrival, I spoke to Brianna on the phone. She upgraded us to our favorite room style. She took care of us as we had a flawless check-in. Platinum breakfast voucher was a bit complicated since the buffet was not available. Anna took care of us with our typical breakfast selections. A stay here would not be complete without a chance to visit with Rosario at breakfast. She has treated my family well during each visit. Thank you for training your staff so well; they are well-equipped to take care of this platinum guest and his family. We are definitely returning to the Westin Orlando on our next trip to Orlando. Thank you, Brianna, Anna, and Rosario for taking such good care of us. My only regret is that we couldn't stay longer.
September 12, 2013
Rated 5 out of 5 by DaBears Orlando Oasis
This is a relatively new property that has exceptional rooms, wonderful food and beverage opportunities, a great location within walking distance to the Orange County Convention Center and a short drive to the airport. Over the past 20+ years I've stayed at a number properties--both Starwood and non-Starwood--in the Orlando area. As a Platinum member--this one has moved to the top of the list! I would definitely return.
January 30, 2013
Rated 4 out of 5 by Ginny Don't let small fool you
The hotel is directly behind the Conference Center off of International Dr so you miss all that crazy traffic. But it'sstill close enough to walk to several great restaurants. It's a small hotel, but that makes it even more personal.
I do feel that $20 a day for Valet or $12 self park is a bit much as well as the $14.95 internet fee. This is more than just nickle and dimes.
Overall very nice place to stay.
October 24, 2011
Rated 5 out of 5 by watkinsc Great location, great facility, great staff
It met or exceeded my expectations from check in to check out
January 13, 2014
Rated 1 out of 5 by Jsmits Watch out for 12th Floor
I recently stayed at the Westin Imagine at Orlando to attend a professional conference. I was given a room on the 12th floor. The next morning, after beginning my shower, the water STOPPED RUNNING after about three minutes. After complaining, I was informed that they know between the hours of 8 - 10 am, the 12th floor does not have water pressure. I was then offered to either change a room or receive a free breakfast. My first question is - if you KNOW that the problem exists, what not FIX IT? Why would you continue to put guests into rooms that YOU KNOW have this water issue? And then to make the suggestion to either bathe the night before or before 8:00 am - this is truly NOT guest focused whatsoever. In addition, on the last day of my stay, my room never received maid service. I did not get back to my room until very late that evening, and was flying out early the next day - totally without maid service from the prior day.
January 24, 2013
Rated 5 out of 5 by cnwo4life What a Westin should be.
This little gem is such a nice place because it is quiet and peaceful. Located just off the hustle and bustle of International Blvd. Oh did I mention this place was quiet? I stayed here during Universals Halloween Horror, and I could not have made a better choice. Superb rooms and facilities, great staff, and dining.
A top pick for Orlando.
May 30, 2012
Rated 5 out of 5 by Toronto12 good job great service
we were stuk on new yrs eve because of our lack of planning and Elaine, Candy and crew were very kind and bailed us out and found us an excellent dinner location at the very last minute and saved our evening. overall very nice staff at the front desk and nice hotel, especially Cameron and Brandon - congrats on great work.
January 2, 2013
Rated 5 out of 5 by cnwo4life Best choice in Orlando
I have stayed at this property several times, and they always exceed all my expectations. From wonderful rooms, to a great staff the Westin Imagine has it all. I must point out the great Front Desk staff member Michaela, who was ready and able to answer all my questions. I would highly recommend this property.
August 13, 2012
Rated 5 out of 5 by Aggie Heavenly
I love staying at this location it is outside all the hustle and bustle of Orlando but close to everything. Rooms are comfortable and spacious, hotel is clean and upbeat. All the staff is very helpful. You can count on a good nights sleep in those heavenly beds and wake up to a wonderful, refreshing shower.
October 4, 2012
Rated 2 out of 5 by dsanone48 No water
Room needs some maintence and a good cleaning dust everywere. The lamps were dusty there was hair on the bathroom floor. In the morning of my checkout there was no water. I was told i would recieve bonus points as compensation for a free night I did get points just not enough to stay at this hotel.
June 6, 2012
Rated 5 out of 5 by Traveler35802 Great Hotel
This hotel was exceptional - clean, comfortable, and an excellent staff ready to meet your every need. Two great examples, coming back in from a morning run the front doorman met me with a towel and bottled water. Additionally, the wait staff in the restaurant and bar tenders were awesome!
October 10, 2012
Rated 5 out of 5 by BT1999 Wonderful Stay
Stayed in a suite with my family on a Disney trip. The room was clean, nicely appointed and had an open lay-out. The staff was friendly and helpful. Just keep in mind that the hotel is NOT close to Disney, but rather, the Orlando Convention Center. That said, we will stay here again,
October 12, 2012
Rated 4 out of 5 by Zellous1 Hotels location
Hotels location was perfect. While tucked away to offer serenity, it was very easy to find. Its location is deal in that it's not far at all from the market, entertainment, a variety of restaurants and a variety of other venues a guest would find enjoyable during a stay.
December 14, 2011
Rated 5 out of 5 by simsjo Orlando - Magic!
Had to be in Orlando for quick over night, the Westin Imagine was the perfect home away from home! Great service immediately on arrival, great room, nice dinner and good nights sleep Woke up refreshed and ready for the world. Would definitely recommend this property!
December 4, 2011
Rated 5 out of 5 by Birthday1stAnniversary Overall Stay
From the Valet Staff (Christopher), Front Desk Staff, the Bar Staff and Housekeeping Staff were all extremely polite, professional and accommodating. The suite we had was beautiful, very clean and comfortable.
May 27, 2013
Rated 3 out of 5 by Davi Beware of top floors
Stayed on the 12th floor of the hotel last week.
Two out of three mornings had little or no water pressure for a shower. Hotel indicated it is a county problem when hotels around the convention center have high occupancy.
October 29, 2012
Rated 5 out of 5 by Flyingtailor great valet service
I have stayed here many times but what I really like about this hotel the Valet service here is the best the guys at the front do a first rate service. Great pool gym and nice rooms as well.
April 16, 2013
Rated 5 out of 5 by geob R & R
Very relaxing place to stay. The hotel staff is very attentive and helpful to their SPG members. (first class) . Nice pool. The rooms and facility are very clean. Special Thanks to JM.
September 19, 2012
Rated 5 out of 5 by Matt Nice, and quiet.
Everything about the hotel was very nice. If I had to identify one aspect for change it was the consistent "cologne/perfume" type smell in the lobby.
April 23, 2013
Rated 5 out of 5 by NinAdr7 Wonderful spacious suites
We had a party of 7 and the room accommodated all our needs. We used the gym and pool and both facilities were clean and well equipped.
August 17, 2012
Rated 5 out of 5 by DMac Great Suites
I recommend the Corner Room Suite, this suite is as lovely as they come! Great price also!!
September 5, 2012
Rated 5 out of 5 by ctanner11 Great Location
Enjoyed our stay, staff were very helpful and made our visit very pleasant. Thank you.
October 9, 2012
Rated 2 out of 5 by BlackRooster Front desk staff was deplorable
Unfriendly and arrogant, not responsive to needs
January 1, 2013
Rated 5 out of 5 by Adam12 Westin Orlando
Excellent service. The valets rock!
February 27, 2012
Rated 5 out of 5 by SirBrock AMAZING VENUE
This was our first time staying at a Westin; I must admit, this place is simply amazing! The property is immaculate! The front desk staff was very helpful and friendly! The size and decor of the room caught me off guard; Room was nice, big and spotless, the bed was very comfy! The location was perfect; we were close to everything yet still away from the crazy traffic on International Drive; We were near I-Drive and Downtown!! We didn't get a chance to dine at the hotel but we will next time! We go to Orlando at least 4-5 times a year, this will be the only place we check-in to for now on.
Great Job Starwood!
October 28, 2013
Rated 3 out of 5 by Jponon chis·el·ling management with nice staff
nearly 15 dollars per day for for internet access at business convention center hotel a surprise. A complementary water bottle, with complementary label next to another water bottle if used would cost you $ 4.00, refrigerator with no real source of things to put in refrigerator near hotel. Have to go off site for "real" convenience store or grocery. Location Captive lack of choice with restaurant. No microwave standard. Hotel approved taxi service with "off" meter drivers that attempt to bill passengers at will. Multiple problems with hotel approved cabs. Staff was friendly and helpful but management chiselling led me to change to another property.
July 14, 2012
Rated 5 out of 5 by MattM42 A brief stay in excellence
I chose to stay here primarily because it was a member of the Starwood club. What I was not expecting was how accommodating they were. I had a later conference I had come to town for, as such I had much to bring and needed a later check out. I was able to get a late check, and also had an upgrade available to the best suite I have stayed in a long time. Room service was delivered on time first thing in the morning to ensure I was not late and had a great breakfast. For such a centralized location in Orlando, this is by the most quiet and well placed resort I have stayed at in my many visits to the area. I definitely will be going back.
August 23, 2012