Rated 5 out of 5 by Paula55 Appreciated hotel staff
The valet from Michigan set the tone for what was to be exceptional service. He was friendly and professional. The associate at the desk was extremely professional, was able to upgrade our rooms, and exceeded our expectations. The valet staff in the evening was equally friendly and professional. Great experience. Thank you.
August 30, 2013
Rated 5 out of 5 by KSmilez13 Excellent Service
From Wayne in valet to Kerry at the front desk to Nicholas in service express, everyone was very friendly and helpful. I have to say however that thanks to Kerry what was supposed to be a simple day trip turned into a very relaxing experience. I'm telling everyone I know to stay at the Imagine if they're staying in Orlando.
July 14, 2013
Rated 5 out of 5 by thelawman THE MANAGEMENT AND STAFF EXCEEDED OUR EXPECTATIONS
We had our law firm retreat at Westin in Orlando. We are from Orlando and were looking for a local hotel that would be conducive to our needs over a weekend. The hotel was fantastic. The management took care of all our guests and made them feel special. The rooms were fantastic and I would suggest you check out their suites. My room was a fantastic and the Heavenly Bed as usual is hard to beat! The italian restaurant was excellent and served excellent appetizers and their Cioppino (seafood stew) was hard to beat. Whenever we had a need, the staff and hotel responded immediately. The gym is right off the pool and feels open inside and had good equipment. What I really was impressed was by the way they handled our group. The hotel is busier during the week with conventions and not as busy during the weekend, the management therefore worked hard to accomodate us and recognized my gold membership and gave us upgrades. We will have our retreat their again next year!
July 19, 2012
Rated 4 out of 5 by f15258 Hotel Stay
Although familiar with all things Disney, not so familiar with the Orange County Convention area or the Westin. Upon arrival Westin employee Wayne made any concerns vanish. He escorted me into the hotel, repositioned my vehicle and generally made me feel Welcome and informed all at the same time and in an effortless manner.
April 22, 2013
Rated 5 out of 5 by Golfer111113 Very nice hotel
You never know what to expect when booking a hotel for a convention but the Westin was very nice and comfortable. The bar staff was extremely friendly even when overwhelmed as a girls volleyball tournament ended and everyone descended upon the hotel and was hungry. Very impressed with their demeanor with the guests.
January 21, 2014
Rated 3 out of 5 by DHarg Feedback
First I must say the frint desk staff are very pleasant and helpful. However several things I don't experience in my own home
1. bugs on the bottom of my water glass
2. dying bugs on my bath room floor
3. cabinets open as I walk into the door of my room.
4.Would be nice to be put on upper floors.. there is a difference.
March 22, 2013
Rated 4 out of 5 by RichP Nice place, met expectations
We stayed three nights, long weekend. We have fairly high expectations for Westin and they were met. The only negatives were $16/night parking fee and no free internet. I would expect both of them to be included in an establishment of this caliber.
April 29, 2014
Rated 4 out of 5 by TJay WiFi
i stayed at the westin between 8/1/12 and 8/4/12 and was really happy and impressed with the hotel itself. i was very disappointed that wifi was NOT free; for such an expensive rate, i expected free wifi as well as a complimentary contenital breakfast. I would not recommend this hotel to those who are on business trips
August 7, 2012
Rated 5 out of 5 by Denise58 Great long weekend in Orlando
The service was excellent. My room was spacious and well lit which is important for those over 40. The bathroom was well stocked and the bed was great. I would particularly like to commend the valet parking staff. They were incredibly helpful with directions and the most efficient I have ever experienced at any hotel!
January 28, 2013
Rated 5 out of 5 by MtgPlnnrMom Disney Visit January 2013
We used SPG points for our stay and were very happy with the hotel and service we received, loved the upgraded room. We have annual passes for Disney and we can't wait to stay here again. Next time we hope the weather will be warmer so we can use the pool.
Westin is my favorite hotel brand.
Keep up the good work.
January 22, 2013
Rated 2 out of 5 by triplj3 Did not meet my expectations of a Starwood property
My spouse and I had an early flight out of Orlando and decided to stay at the Westin because of previous positive experiences with Starwood hotels. We wanted a good night's rest without complications before leaving on vacation. We checked in rather late (930pm - I believe it was room 416) and we were quite exhausted. Starwood preferred guest was not acknowledged at check in. The room seemed fine upon arrival until I entered the bathroom where there was a large amount of something blue spattered on the wall by the door. This was easily noticeable as the wall was painted a cream color. As we were very tired, we decided it was not worth changing rooms, so we simply went to bed. As we were preparing to leave the next morning, I noticed the following issues: water rings on the granite topped desk, only one bathrobe (in a king suite), The hanger on the back of the bathroom door was missing and the hardware was simply exposed, the shower curtain and security safe were "tagged".
February 12, 2013
Rated 3 out of 5 by Traci50 Not as nice as most Westins
I was expecting this hotel to be as nice as the other Westin hotels I have stayed in like Beaver Creek and Dallas Galleria. The rooms seemed smaller and the furnishings and materials of less quality. It was a nice hotel but nothing special. I also missed a place to pick up a sandwich or pastry and coffee or soda.
November 19, 2012
Rated 5 out of 5 by Nicholedene Incredible Bed and bathroom Amenities
The "Heavenly Bed" and "Heavenly Bath" are both just that. I was ecstatic to see the rain showerhead and have honestly never slept so beautifully in my life. Here's hoping that glorious pillowtop is available somewhere on the open market ...
April 27, 2014
Rated 5 out of 5 by OPaul Very nice experience
great check in. good service from F&B. love te room layout, & Heavenly shower. Only two critiques;
1. I opted for the "green stay" with no hskpg service but they sttill cleaned my room ( no worries)
2. back of the building needs pressure washing/and/or painting :)
All service was great- love the room layout!
June 2, 2013
Rated 4 out of 5 Impressive hotel
You will need to rent a car for convenience. If you are looking for a spacious room, cleanliness and good service this is the hotel you'll want to stay. The pool was average but most certainly clean. We enjoyed playing ping pong at poolside. A bit pricey for breakfast. Overall we would stay here again.
April 26, 2013
Rated 4 out of 5 by corcor Comfortable stay, but odd smell in bathroom
Overall, I expected a little more from a Westin. The bathroom reeked of sweat the entire time that I stayed here (3 nights). There was just a malodorous smell in the bathroom, and I have no idea what it was.
Other than that, everything else met my expectations. Entire staff was pleasant and helpful.
May 2, 2013
Rated 5 out of 5 by Alex23 Friendly & Professional People
We spent 2 nights in a 2 bedroom suite. It was clean, comfortable, quite and accommodating. Everyone greeted us with a smile and a willingness to be helpful. In particular, the 2 persons attending the car and getting luggage to and from our room went out of their way to be sure we were taken care of.
March 28, 2013
Rated 5 out of 5 by Dan2013 Very relaxing
We stayed here while on vacation. With being very stressed out and tired from the days activities at the parks it was very nice to come back to a relaxing hotel room. The hotel maintained a level of calmness due to the great staff. I wish they had free Wifi in the rooms as well not just in the lobby.
April 11, 2013
Rated 5 out of 5 by HBCUJOE Best of the MEAC/ SWAC Challenge Weekend
The hotel was extremely comfortable thus the heavenly bedding. Staff were helpful and rendered excellent hospitality services.
The location was a perfect vicinity to all attractions, Fla Citrus Bowl, dowtown , and airport but yet it was private quarters from the busy International drive.
September 7, 2012
Rated 4 out of 5 by Paul67 Nice hotel
Great hotel in good location. Nice clean room and with frequent Platinum upgrades! Awesome views! Fitness center is top notch with tons of equipment and very clean! Pool is nice and never crowded. Only negative is they charge for parking because they are across from the convention center.
October 22, 2011
Rated 4 out of 5 by MathEducator great hotel weak wifi
The hotel is great and beautiful. Unfortunately, they charge extra for everything including internet access. There is access in the lobby but the signal was so weak that it took almost two hours for me to get my computer connect so that I could send an important file to meet a deadline.
March 3, 2013
Rated 5 out of 5 by Teresa03 Very nice hotel
I stayed in this hotel for almost 3 weeks and I was very comfortable there. The room was always very clean. I stayed on the 11th floor and Elizabeth took care of my room. She was very nice and helpful. All my requests were honored.
Thank you Elizabeth!
March 23, 2014
Rated 5 out of 5 by Angie55 This hotel has the friendliest people.
Everyone in this hotel from the parking attendence, to customer serivce, housekeeping service and special events coordinatore and the friendliest and accomodating people I have ever come across. Not to mention the wait staff as well. Thank you very much for making my stay enjoyable.
January 3, 2013
Rated 5 out of 5 by Lani125 Prefect Stay
I had the best stay EVER. I had called to few times before my stay and Brianna made my checkin very easy, She was also there to check me in and was very friendly and helpful, I will most def be back the room was great and so was the whole staff including the housekeeping staff.
September 3, 2013
Rated 5 out of 5 by Richie126 Excellent Service!
This was a last minute reservation and I have never stayed at this particular Westin before. Check in was quick and Staff was very helpful with any questions I had throughout my stay. The Hotel had a relaxing pool and patio area, breakfast buffet, and spotless Maid service.
August 14, 2012
Rated 4 out of 5 by TimUK Excellent stay
Clean stylish look. Comfortable room, good bar and pleasant food. Staff consistently friendly and helpful.
My only complaint - Internet access. Why do some hotel insist on charging such an exorbitant fee. Many now include for free - I consider this now when assessing price.
April 30, 2013
Rated 4 out of 5 by STH5 Nice stay in Orlando
I was in Orlando on business. My initial impression was not great, as the parking deck trashcans and elevator did not seem that well kept. I was surprised at the cleanliness and comfort of the room! Nice staff as well. Enjoyed my stay. I would definitely come back.
March 31, 2013
Rated 4 out of 5 by marsita Convenient location near Orlando convention center
The hotel common area is spacious and airy. The rooms are comfortable and come with a microwave and small refrigerator. The pool area is very nice with plenty of lounges, and towels. I used the workout room and the equipment was fine for my needs.
February 22, 2014
Rated 4 out of 5 by TWoo Close to Convention Center
I liked being able to walk to my conference.
Only problem was housekeeping didnt replace dishes I had used, even after I left a note for clean silverware and coffee cups. After two days I needed to contact the front desk, who immediately took care of the problem.
June 27, 2012
Rated 5 out of 5 by Eileen12345 Enjoyed our Stay at the Westin!
We enjoyed our short stay at the Westin. The bartender made a great restaurant recommendation (of course she first recommended the Westin restaurant but were not in the mood for Italian). She recommended MoonFish. It was amazing. Thank you for the recommendation.
January 29, 2013