Rated 5 out of 5 by cnwo4life Best choice in Orlando
I have stayed at this property several times, and they always exceed all my expectations. From wonderful rooms, to a great staff the Westin Imagine has it all. I must point out the great Front Desk staff member Michaela, who was ready and able to answer all my questions. I would highly recommend this property.
August 13, 2012
Rated 5 out of 5 by Aggie Heavenly
I love staying at this location it is outside all the hustle and bustle of Orlando but close to everything. Rooms are comfortable and spacious, hotel is clean and upbeat. All the staff is very helpful. You can count on a good nights sleep in those heavenly beds and wake up to a wonderful, refreshing shower.
October 4, 2012
Rated 2 out of 5 by dsanone48 No water
Room needs some maintence and a good cleaning dust everywere. The lamps were dusty there was hair on the bathroom floor. In the morning of my checkout there was no water. I was told i would recieve bonus points as compensation for a free night I did get points just not enough to stay at this hotel.
June 6, 2012
Rated 3 out of 5 by Mer2013 They need to take care of the facilities
This is a nice hotel near attractions and highways. otherwise, the staff need to keep the property cleaner.
Why have a balcony in the rooms if the staff does not take care of them. at night we wanted to seat outside and enjoy the nice weather but the balcony was full of spider webs it was awful! BIG spiders walking on the walls. After reported to the front desk they only comment was We will address that with management. Really!
if the hotel is listed as a four starts that should not had happen.
but what can you hope for if the parking lot is the same.
Now the comment about the bathrooms, nice shower heads. But, the tile had black stains from molt and the caulking need it to be change. The toilet seat was loose and I had to reported. They fix it but this are details that makes a hotel rating go up or down. The details that they do not take care.
At check in and out the staff was very friendly. As well as every time I reported the problems, they follow up. Except the balcony that I reported to the front desk.
December 2, 2013
Rated 5 out of 5 by 2cshell Excellent Hotel with Excellent Price
The Westin was in a great location, very clean and nice. Will stay here again.
March 9, 2014
Rated 5 out of 5 by Traveler35802 Great Hotel
This hotel was exceptional - clean, comfortable, and an excellent staff ready to meet your every need. Two great examples, coming back in from a morning run the front doorman met me with a towel and bottled water. Additionally, the wait staff in the restaurant and bar tenders were awesome!
October 10, 2012
Rated 5 out of 5 by BT1999 Wonderful Stay
Stayed in a suite with my family on a Disney trip. The room was clean, nicely appointed and had an open lay-out. The staff was friendly and helpful. Just keep in mind that the hotel is NOT close to Disney, but rather, the Orlando Convention Center. That said, we will stay here again,
October 12, 2012
Rated 5 out of 5 by Tipper51 Granger Show Stay
The staff at this hotel is top flight and i love the heavenly bed. The front desk staff is most friendly and knowledgeable. The location is excellent.
Love the rooms.
February 14, 2014
Rated 4 out of 5 by Zellous1 Hotels location
Hotels location was perfect. While tucked away to offer serenity, it was very easy to find. Its location is deal in that it's not far at all from the market, entertainment, a variety of restaurants and a variety of other venues a guest would find enjoyable during a stay.
December 14, 2011
Rated 5 out of 5 by simsjo Orlando - Magic!
Had to be in Orlando for quick over night, the Westin Imagine was the perfect home away from home! Great service immediately on arrival, great room, nice dinner and good nights sleep Woke up refreshed and ready for the world. Would definitely recommend this property!
December 4, 2011
Rated 5 out of 5 by OPM14 Great Features, easy access to convention center
The westin was excellent -- staff extremely helpful, rooms were clean, beds super comfy and walking distance to the Orlando convention center
January 27, 2014
Rated 3 out of 5 by Davi Beware of top floors
Stayed on the 12th floor of the hotel last week.
Two out of three mornings had little or no water pressure for a shower. Hotel indicated it is a county problem when hotels around the convention center have high occupancy.
October 29, 2012
Rated 5 out of 5 by kilgourt Responsive Staff
The front desk staff is very responsive and provides a quick check-in.
June 27, 2014
Rated 5 out of 5 by Birthday1stAnniversary Overall Stay
From the Valet Staff (Christopher), Front Desk Staff, the Bar Staff and Housekeeping Staff were all extremely polite, professional and accommodating. The suite we had was beautiful, very clean and comfortable.
May 27, 2013
Rated 5 out of 5 by Flyingtailor great valet service
I have stayed here many times but what I really like about this hotel the Valet service here is the best the guys at the front do a first rate service. Great pool gym and nice rooms as well.
April 16, 2013
Rated 2 out of 5 by martin1010 this hotel needs to improve the features
we could not check into either room at 3 p.m
you did not have enough pool chairs
it took 20 minutes to get a drink at the pool bar
you need a gift shop that sells water, soda, and snacks
April 8, 2013
Rated 5 out of 5 by geob R & R
Very relaxing place to stay. The hotel staff is very attentive and helpful to their SPG members. (first class) . Nice pool. The rooms and facility are very clean. Special Thanks to JM.
September 19, 2012
Rated 3 out of 5 by cloie99 accomidations
bed was too soft & divot. I called down but phone in bedroom was broken. Claim they flipped mattress but still same.
No follow-up on problem resolution
June 25, 2014
Rated 5 out of 5 by Matt Nice, and quiet.
Everything about the hotel was very nice. If I had to identify one aspect for change it was the consistent "cologne/perfume" type smell in the lobby.
April 23, 2013
Rated 1 out of 5 by brianna2231 Will never stay there again
Had a very very bad experience. Managers on staff was awful and rude. Was not a pleasant stay for my anniversary with my husband!!!
October 21, 2013
Rated 5 out of 5 by NinAdr7 Wonderful spacious suites
We had a party of 7 and the room accommodated all our needs. We used the gym and pool and both facilities were clean and well equipped.
August 17, 2012
Rated 5 out of 5 by DMac Great Suites
I recommend the Corner Room Suite, this suite is as lovely as they come! Great price also!!
September 5, 2012
Rated 4 out of 5 by KD2014 Clean new hotel - Procedures still being learned by staff
Nice clean hotel. I stayed for 5 nights and had a good experience. A few issues:
1) Billing - was billed for Internet and parking in error. Although I am platinum, they failed to monitor the bill to remove this charge. I have now had to invest time tracking down their accounting department to get the errors fixed.
2) Room Service - breakfast delivered missing numerous items and detailed receipts. Called Service Express and someone showed up to deliver 1 of the 3 missing items and still did not have my detailed receipt. Food was cold so I went out to eat some where else.
Overall, service needs to be improved to meet Westin standards.
March 3, 2014
Rated 5 out of 5 by ctanner11 Great Location
Enjoyed our stay, staff were very helpful and made our visit very pleasant. Thank you.
October 9, 2012
Rated 5 out of 5 by Adam12 Westin Orlando
Excellent service. The valets rock!
February 27, 2012
Rated 1 out of 5 by TourismConvetioneer Unprepared
I stayed at this hotel for a tourism convention.
Upon arrival my room was dirty. The table in the room still had food residue from the previous guest.
They lost a package which they signed for. Waited in the lobby for about an hour as they tried to find the package, I eventually left because I didn't want to be late for an event. I come back to find that they mislabeled my package under a different guest in the hotel.
They were grossly understaffed as the bar was packed with hotel guests from the tourism convention and they had 1 bartender and someone in the kitchen. Who later went to go tell the bartender that they should "F it" and to go to the back to take shots. They did.
I approached the front desk at least 4 different occassions, speaking with different staff. They kept saying don't worry sir, we'll give you some starwood points for the inconvenience, etc. I don't care about the 2,000 points you gave me after 4 different times I had to approach the front desk, because you dropped the ball on service.
Unfortunately, I wasn't the only one in this convention that mentioned this about your hotel. This is not very normal for a Starwood property, so I am guessing it is because of management.
January 31, 2013
Rated 5 out of 5 by Naples980 Nice hotel with easy walking to OCCC
Great hotel for volleyball tournaments at the convention center. Nice rooms and better rates than other hotels in view of the convention center. Staff is very friendly and helpful in all aspects. Restaurant food is high quality.
June 22, 2014
Rated 4 out of 5 by MattfromNJ Very Comfotable
I stayed at his hotel for a week during a training sesson for my work. The staff were all very polite and helpful. The room was clean and comfortable. No complaints.
June 23, 2014
Rated 3 out of 5 by Jponon chis·el·ling management with nice staff
nearly 15 dollars per day for for internet access at business convention center hotel a surprise. A complementary water bottle, with complementary label next to another water bottle if used would cost you $ 4.00, refrigerator with no real source of things to put in refrigerator near hotel. Have to go off site for "real" convenience store or grocery. Location Captive lack of choice with restaurant. No microwave standard. Hotel approved taxi service with "off" meter drivers that attempt to bill passengers at will. Multiple problems with hotel approved cabs. Staff was friendly and helpful but management chiselling led me to change to another property.
July 14, 2012
Rated 5 out of 5 by PoliJune Great Friendly Staff
Thanks for making our stay Joyous and Wonderful and Five Star rating to the staff who assisted in every aspect from Bell Boy to the Manager level.
June 22, 2014