Rated 4 out of 5 by Pompies Good hotel for business travel
Stayed here for a business trip, all good, except breakfast coupons is a joke.
September 30, 2013
Rated 4 out of 5 by HoustonConf Nice Hotel
Typical Westin. Very clean and nice. Staff was pleasant, but not always available.
May 21, 2012
Rated 5 out of 5 by Rene88 Staff and Service
The Staff is extremely friendly and the Service was impecable. I enjoyed my stay!
January 18, 2013
Rated 5 out of 5 by timp Great Hotel
Fantastic staff and clean hotel...easy to get to and easy to get around Orlando!
March 1, 2013
Rated 5 out of 5 by rare2012 parking
Not happy about $13 day to park own car you aren't responsible for damages
December 3, 2012
Rated 5 out of 5 by xcitme13 Great place to stay
We enjoyed our stay and the facility was perfect and the staff wonderful.
May 31, 2012
Rated 5 out of 5 by palmtom007 the location is away from the wild people
Nice and quiet...no problem with parking and staff is great! Will be back
December 19, 2012
Rated 5 out of 5 by Hazen another good SPG property
Staff was great, facility was beautiful,,,, pool could be a little warmer
February 11, 2013
Rated 4 out of 5 by RETSoldier Great hotel
Everything was superb except for the quality of the internet connection.
June 2, 2013
Rated 5 out of 5 by lnilson07 Comfort
I felt like I was laying on a cloud the bed was so comforable
October 5, 2013
Rated 5 out of 5 by yankee219 Fun time
The hotel went way beyond my expectations. This was truly a great stay.
November 1, 2012
Rated 5 out of 5 by sciu73 Great hotel
My expectation were completely fullfilled in this very beautiful Hotel
March 22, 2013
Rated 5 out of 5 by Jaime Awesome Hotel. Great service and great food
this is one of the best hotels in Orlando. Great rooms and service
May 1, 2013
Rated 5 out of 5 by Oilman60 Very pleasant and helpful staff
The hotel is very nice. The entire staff is nice and very helpful.
March 22, 2013
Rated 4 out of 5 by BusinessTraveler Great for business stay
Travel to Orlando for business. Close to my customer and airport.
March 13, 2013
Rated 5 out of 5 by Steve1111 Orlando Trip
Outstanding service and friendly staff
October 21, 2013
Rated 5 out of 5 by Randi Beautiful Hotel
Excellent staff and hotel. Wonderful for a family
May 2, 2012
Rated 4 out of 5 by Srivaths No recognition of SPG status
As a regular weekly guest, I was out in a studio.
September 16, 2012
Rated 5 out of 5 by Willis1 Pleasurable
The location was great and the staff even better.
February 1, 2013
Rated 5 out of 5 by Jaime Awesome Hotel. Great service and great food
Great rooms and service. Restaurant is awesome
May 1, 2013
Rated 5 out of 5 by casper3 location
location was great, the room was clean
July 25, 2013
Rated 3 out of 5 by Tom20 Service
Below average in food and beverage
June 1, 2013
Rated 5 out of 5 by Babyfire Stay action
Hidden gem...fabulous service.
April 8, 2013
Rated 5 out of 5 by lundry Hotel and Staff
Out standing in all respects.
December 24, 2012
Rated 5 out of 5 by Ed13 Very comfortable stay
Hidden treasure in Orlando
January 21, 2013
Rated 5 out of 5 by Ron63 Great service
Very helpful and friendly
February 5, 2013
Rated 5 out of 5 by Shanannon Perfect choice for a relaxing, refreshing getaway!
Even though we're locals, we decided to do a weekend getaway for our 2nd anniversary and we could not be more pleased with our choice in the Westin. From the moment we arrived, we were welcomed warmly and sincerely. Our 12th floor suite was phenomenal. Like a classy, well-appointed apartment, the layout worked well and provided maximum comfort. Our balcony was my favorite part. We overlooked the pool and there was a fountain on the ground directly below us which provided relaxing water sounds as we enjoyed the tranquil view and cool breeze. The bed and linens led to some wonderful sleep, and the shower was rejuvenating every time. EVERY staff member we encountered during our stay went out of their way to offer a friendly greeting and inquire about our visit. We truly felt like guests rather than customers and the Westin staff really made us feel special. The pool area is clean, quiet, spacious, and gorgeous with plenty of lounge chairs and umbrellas. The buffet breakfast at Fiorella's is worth every penny, and you can count on Wendy at the bar to make some terrific recommendations on drinks and snacks! Its proximity to nightlife in the area is great and you can get there without fighting the traffic on the "main roads." WIth so many options in our backyard, we know we made the right choice by staying at the Westin and we will certainly be returning. You won't be disappointed!
October 7, 2013
Rated 4 out of 5 by MikeyR60 Solid results for first timers
We booked spur of the moment for a two night quick getaway. We only live about 60 miles away and we were looking for something with an upscale feel but not rate. Easy to find, nicely appointed, very clean. We loved the king deluxe with its kind of mini suite feel. The bed is very comfortable and the duel shower heads were great. Parking was in detached building and I personally hate to get taken for 13.00 bucks a night but there was no self parking option. Wi fi is free lobby only which is another revenue grab that is part of modern travel. Did not eat in but did have drinks and dessert in bar which was fun. Loved the fitness center especially that it was in detached building next to pool. Great design and far superior to what many hotels offer. Minor quibbles such as creaky bathroom door, power outlet next to bed only worked for one plug, ho hum stuff. Our only true diappointment came upon check out when we discovered that we did not earn starpoints for our two nights. We had signed up for the program at check in only to find out when leaving that because we booked through expedia we did not earn points.This was not mentioned when presenting the benefits and I remain confused why the method of booking would impact this. Hoping at some point to research this further. This hotel is a quality operation and I have already recommended it to a friend who likes to do local travel. We look forward to returning as well!
January 1, 2013
Rated 4 out of 5 by ToniCTravelAmeniti1 Nice But..
This is was our second stay at the hotel.
We stayed the last week of July. I had 20 room nights during this week.
Even though I liked the property and my party enjoyed it, I had to say that I was offended by the Front Desk Manager. I thought this manager was in the hospitality business, that is, attracting people to the property, not scaring them away. For my whole stay, she will never greet people in my group, always avoiding. Where are the people skills?
I would have expected an apology for the way she offended me when I checked in. Of course, I will not ask for it. It should be a natural.
Most of the other people working there are nice and courteous.
It is a nice property, but it is a step down when compared with the other hotels in walking distance from Orange Convention Center.
It is a quiet property and the pool area is nice.
Rooms are very nice and if you get an upgrade it is awesome.
Food options are very limited. Fiorella offers good food, but that's about it. The burgers on the children's menu are terrible; they are completely burned and bitter. Make, sure you mention how you want them for your children; they assume that kids will eat burned, bitter burgers.
Great restaurants on International Drive.
For some reason, this property has a tough time connecting with conferences/conventions that are taking place acrross the street. That was the case with our 20,000 people convention. It seems a management problem. This hotel should always be full.
Will I come back? Of course... my kids enjoy Westin.
It is a relaxing place.
July 30, 2012
Rated 3 out of 5 by TOatNM Uneven Experience Spoiled My Stay
Stayed here for 2 nights for work in the area in a standard king SPG room. Location is decent: it's close to I-Drive but not actually on I-Drive so traffic isn't bad. There's a Publix supermarket just down the road so you can stock up on food for the in-room fridge.
Check in was quick and easy. Valet helped me with my bag and was super friendly and helpful. Had to ask about free breakfast and my key didn't work the first time, which was annoying.
Room was decent but bathroom wall was dirty and there was hair in my sink and in my tub. While a bit grossed out, I didn't feel like changing rooms since I already unpacked so I just dealt with it.
My balcony had a nice view of the convention center and I could see Sea World's fireworks at night. There was no furniture on my balcony like I saw on other balconies, though maybe people moved their chairs and stuff outside?
I appreciate the green option (in lieu of daily housekeeping, you can get SPG points or a voucher for food onsite). I asked for points but got the voucher instead. I stayed for 2 nights but only got one voucher.
Wifi was available but was spotty in my area on the 8th floor (SPG level). I had to sit on the couch to get decent signal and it wasn't stable enough to work. That was probably my biggest gripe of my stay.
Food was fantastic. Had the truffle fries at the bar and the All American Breakfast. No complaints and the service was wonderful.
All of the employees I interacted with were very helpful. My coffee maker and iron worked fine.
Overall, I'd stay here again but I'll be sure to pay more attention to the areas mentioned above before unpacking so I can request a different room if I have similar issues.
July 3, 2012