The Westin Orlando Universal Boulevard

  • 9501 Universal Boulevard,
  • Orlando,
  • Florida
  • 32819
  • USA
  • Landkarte

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Rated 4.3 out of 5 by 384 reviewers.
Rated 4 out of 5 by Great and relaxing hotel The hotel facilities were great, especially because is a very quiet place. Bed as always is very comfortable. July 22, 2014
Rated 5 out of 5 by great people The hotel is wonderful, just as I have come to expect, but the staff put it over the top, from the valet to front desk everyone was helpful July 17, 2014
Rated 4 out of 5 by nice property I stayed here last weekend. check in was quick. didn't get upgraded but arrived late and all suites were taken. as a platinum you receive free self parking and 500 points amenities or breaskfast. Room service was good and price was reasonable. one minor complain: I ordered chocolate milk, I noticed after drinking it that it was expired, luckily I didn't get sick. April 13, 2012
Rated 5 out of 5 by Nicest Staff! Besides the comfortable rooms and facilities, what struck me the most was the caliber of the staff. From the moment we arrived, we were met with genuine politeness and a feeling that each and every member of the staff was happy to see us. It truly meant a lot to us, and added to the experience in a way that will stay with us for a quite a while. Thank You to all! March 17, 2013
Rated 5 out of 5 by Enjoyed My Stay As soon as my Taxi pulled in I was greeted with a smile, made me feel very comfortable and ready to check in. Front Desk and Concierge very informative of the surrounding area. Room was very clean and welcoming. Food was very good and wait staff was friendly. I will sugguest the Westin to others and when I come back to Orlando, it will be the first hotel i call. July 22, 2013
Rated 5 out of 5 by A fine choice for our base in Orlando The Westin ticked the box on all counts. The rooms we had were excellent, the bar and food, especially the bar snacks (we used rather too frequently?) were great and I couldn't fault any member of staff who were committed to helping in just the right way every time. 5 mins easy ride by car from the Universal parks and convenient parking albeit at a charge. August 4, 2013
Rated 5 out of 5 by best place to stay From the moment you pull up to the front you are greeted and welcome to the hotel. Once in the ffront desk staff are extremely friendly and happy and makes you feel really special. The cost is affordable and well worth the price. This place is by far the best place my family and I have ever stayed. I have reservations for two nights in December already. November 29, 2013
Rated 5 out of 5 by Great Hotel Very nice place to stay at! July 24, 2014
Rated 4 out of 5 by Housekeeping Services I was quite surprised that the room was not sufficiently cleaned prior to my check-in, and remained that way throughout my stay. There were crumbs on the carpet, ring stains on the coffee table, the decorative bolster pillow smelled, and the coffee caddy was filthy. In addition, the coffee caddy and daily complimentary water was not refilled daily. October 17, 2012
Rated 4 out of 5 by Looking past the bad things First, let me give credit to Wayne (valet) and Bryan (front desk) for doing an outstanding job. Second, despite a room safe that never worked and despite under-cooked chicken that made me sick less than 1 hour after eating it, I enjoyed my stay. Why? Because the facilities were top-notch and because you have top-notch people working there. August 29, 2012
Rated 5 out of 5 by Nice hotel with easy walking to OCCC Great hotel for volleyball tournaments at the convention center. Nice rooms and better rates than other hotels in view of the convention center. Staff is very friendly and helpful in all aspects. Restaurant food is high quality. June 22, 2014
Rated 4 out of 5 by Front Desk Upon checking in after a late flight, I went to my room and low and behold I was given the wrong room number as the room assigned to me was occupied. After the wonderful security staff member helped me I was settled into the correct room and ordered a late meal and received the wrong order. Rather frustrating after a day of business travel. August 7, 2013
Rated 3 out of 5 by Billed twice! My stay was for two nights. The first night was paid for by reward points, I paid for my second night out of pocket with the national reservation center; this was explained at check in. A few days after checkout, I noticed that my credit card had been billed twice, once by the national reservation center, and then once by the front desk. May 5, 2013
Rated 5 out of 5 by First Time Stay The staff were very professional and polite, I found the room and bathroom to be very clean, bed comfortable, room very quiet, small kitchenette extremely accommodating and over all room condition very new and furniture pleasing. The air conditioning was quiet, steady and kept the room at a stable temperature!!!! April 19, 2014
Rated 5 out of 5 by Great Stay....Missed Opportunity Both couples I traveled with loved the Westin. However, we were disappointed by the fact that reservations specified king in each room.....we had two queens in each of our rooms. To their credit, the hotel tried to correct the issue but it did not work out. I would HIGHLY recommend this hotel to anyone visiting Orlando! April 2, 2014
Rated 5 out of 5 by Relax and Unwind Stayed here on a Thursday night when no convention was in town ( the property is steps from the convention center) so it was a bit quiet which was great. Stay was very friendly and room was spacious and clean with a wonderful view. It is just a short drive to Disney and even closer to Universal if you are doing parks. Great property. July 2, 2012
Rated 5 out of 5 by Wonderful experience Stay was excellent in every category. Westin hotels are the best. This is one of the few in Orlando with very easy access to I-4 coming and going. Near to center of the action, but far enough to be a very peaceful place.Anytime we come to Orlando in the future we will stay here no matter where we are going in town. April 2, 2014
Rated 5 out of 5 by In town for a wedding What a great time we had at the Westin Imagine. A wonderful check-in where we were actually recognized as elite members and given a nice upgraded room. What a view! !!th floor, outside corner, wrap-around balcony, 1 bedroom suite. One of the best Westin experiences we've ever had, and we've been to MANY, from Hawaii to St John. July 18, 2012
Rated 5 out of 5 by Great Hotel My experience at this hotel was wonderful. The staff was friendly and the rooms are very clean. The front desk even gave us a free bottle of water after we returned from our morning run. Room service was fast and the food was great. The pool area was very nice also. I will come back to this hotel the next time I am in Orlando. July 31, 2013
Rated 5 out of 5 by A hidden gem I have been staying at this property for about 4 years. I keep coming back for many reasons, but there is a hidden gem that tops all of them: the staff. Especially one individual - Elaine, the hotel concierge. She always greets me with a big smile and welcoming hug. She is genuine when she asks about my work or my family. Whenever you need something, she is the go-to person and makes sure it is done. Because I travel so much, it is nice to stay at a hotel that doesn't feel so much like a hotel. That is because of the staff at the Westin Imagine. The restaurant and bar folks are great and always remember what I like. The valet guys are very helpful and friendly. The front desk staff always top-notch. The hotel property is also a hidden gem. The location is quiet, the pool area is beautiful, the fitness center excellent, the balconies relaxing, the food is amazing, the outdoor dining feels like Europe. I highly recommend that anyone give this hidden gem a try! September 30, 2012
Rated 4 out of 5 by SKYLAR FRONT DESK As soon as I arrived I was checked in by Skylar. I have to tell you she was one of the most knowledgeable people I have met in all my travels. She was so friendly, helpful, professional and unique. She was fantastic. She made my 7 day stay for business at the Western so pleasant. Thank you Skylar Western Imagine Hotel Orlando August 26, 2013
Rated 4 out of 5 by Updating needed This Westin had a lot of features that I'm used to but it reminded me of an upgraded Sheraton instead of a Westin. They are updating some features (health club is under renovation) but it just didn't have the Westin touch (the beds were great though). Staff was nice, the facility was clean but it lacked that something extra. August 28, 2013
Rated 5 out of 5 by Appreciated hotel staff The valet from Michigan set the tone for what was to be exceptional service. He was friendly and professional. The associate at the desk was extremely professional, was able to upgrade our rooms, and exceeded our expectations. The valet staff in the evening was equally friendly and professional. Great experience. Thank you. August 30, 2013
Rated 5 out of 5 by Excellent Service From Wayne in valet to Kerry at the front desk to Nicholas in service express, everyone was very friendly and helpful. I have to say however that thanks to Kerry what was supposed to be a simple day trip turned into a very relaxing experience. I'm telling everyone I know to stay at the Imagine if they're staying in Orlando. July 14, 2013
Rated 4 out of 5 by Hotel Stay Although familiar with all things Disney, not so familiar with the Orange County Convention area or the Westin. Upon arrival Westin employee Wayne made any concerns vanish. He escorted me into the hotel, repositioned my vehicle and generally made me feel Welcome and informed all at the same time and in an effortless manner. April 22, 2013
Rated 5 out of 5 by THE MANAGEMENT AND STAFF EXCEEDED OUR EXPECTATIONS We had our law firm retreat at Westin in Orlando. We are from Orlando and were looking for a local hotel that would be conducive to our needs over a weekend. The hotel was fantastic. The management took care of all our guests and made them feel special. The rooms were fantastic and I would suggest you check out their suites. My room was a fantastic and the Heavenly Bed as usual is hard to beat! The italian restaurant was excellent and served excellent appetizers and their Cioppino (seafood stew) was hard to beat. Whenever we had a need, the staff and hotel responded immediately. The gym is right off the pool and feels open inside and had good equipment. What I really was impressed was by the way they handled our group. The hotel is busier during the week with conventions and not as busy during the weekend, the management therefore worked hard to accomodate us and recognized my gold membership and gave us upgrades. We will have our retreat their again next year! July 19, 2012
Rated 3 out of 5 by Feedback First I must say the frint desk staff are very pleasant and helpful. However several things I don't experience in my own home 1. bugs on the bottom of my water glass 2. dying bugs on my bath room floor 3. cabinets open as I walk into the door of my room. 4.Would be nice to be put on upper floors.. there is a difference. March 22, 2013
Rated 5 out of 5 by Very nice hotel You never know what to expect when booking a hotel for a convention but the Westin was very nice and comfortable. The bar staff was extremely friendly even when overwhelmed as a girls volleyball tournament ended and everyone descended upon the hotel and was hungry. Very impressed with their demeanor with the guests. January 21, 2014
Rated 4 out of 5 by WiFi i stayed at the westin between 8/1/12 and 8/4/12 and was really happy and impressed with the hotel itself. i was very disappointed that wifi was NOT free; for such an expensive rate, i expected free wifi as well as a complimentary contenital breakfast. I would not recommend this hotel to those who are on business trips August 7, 2012
Rated 5 out of 5 by Great long weekend in Orlando The service was excellent. My room was spacious and well lit which is important for those over 40. The bathroom was well stocked and the bed was great. I would particularly like to commend the valet parking staff. They were incredibly helpful with directions and the most efficient I have ever experienced at any hotel! January 28, 2013
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