The Westin Orlando Universal Boulevard

  • 9501 Universal Boulevard,
  • Orlando,
  • Florida
  • 32819
  • United States
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See room terms and details for information about rollaway and/or extra person charges.

Rated 4.3 out of 5 by 329 reviewers.
Rated 4 out of 5 by Relaxing Hotel that is an Oasis This is my third stay at this hotel and I really think this hotel property is outstanding. It’s so relaxing and away from all the craziness but only a short drive from everything. The rooms and décor are calming and well maintained. I enjoyed my stay even more because of how I felt every time I returned to the hotel and my wonderful room. The only hiccup was that I was approved for an early check in but no one at the front desk seemed to know what the Your 24 program was. However, things were quickly resolved when the staff asked the manager to step in. She apologized for the error and even gave me a room upgrade to quickly get me into a room. There is no other property I would rather stay at when in Orlando! This hotel represents the best of the Westin name. April 13, 2014
Rated 4 out of 5 by Quiet retreat from theme parks I've stayed at this hotel before, and was chosen for the proximity to Universal. Bed was super comfy, and liked having the patio to look out over the surrounding area at night. Staff was very friendly and accomodating. My rating would be higher if it weren't for two things: 1. TV wasn't working at all when we arrived at our room. Buttons on side of TV broken off. Had to request repair. 2. Looks like the coffee table hadn't been cleaned in awhile. We stayed on an SPG floor and expected top quality, so that was a bit disappointing. Overall we had a nice stay, and was peaceful. April 7, 2014
Rated 5 out of 5 by Wonderful Experience Overall this hotel & staff met the mark. Even though I was booked on a discounted rate, I wasn't treated like a second class citizen. Very courteous front desk staff. Spotty valet attendants: when we arrived very prompt & courteous, but on a return there was no one there. We waited a few mins outside in our car, then went into the desk and the front desk gentleman took our keys. Surprising since they usually had 3ppl on duty out there. The room was clean all around. I couldn't find one thing to be disappointed about in there. And OMG the shower felt like I had stepped into a spa. I am seriously researching that rainfall like shower head for my home. Even housekeeping was chatty and smiling in the halls upstairs. Pleased. April 7, 2014
Rated 5 out of 5 by Comfortable and Luxurious ! I rented two rooms to accommodate 6 family members and we were extremely pleased with the entire process. The customer service from the valet department to the counter was excellent. Everyone was kind and accommodating in assuring we were taken care of. The room was perfect, clean, elegant, and the bed was very comfortable with soft sheets! The pool area was beautiful as well. We would certainly use this hotel again in the future. April 9, 2014
Rated 5 out of 5 by Another great stay! For the past several years we have made the Westin Imagine Hotel a regular stay when in Orlando. This time we stayed six nights. The check in staff are great and they go out of their way to accommodate you; always smiles and willing to assist. Valet staff were great too. Thank you! April 7, 2014
Rated 5 out of 5 by Fabulous Hotel Thank you for the upgrade to a 2 room suite. We have stayed at the Westin Orlando twice and have had a great experience both times. The hotel is beautiful and the service was excellent. We loved the breakfast buffet. Thanks again for an excellent stay! April 7, 2014
Rated 5 out of 5 by Comfortable hotel Nice staff, clean facilities March 26, 2014
Rated 5 out of 5 by Great accommodation! We decided last minute to 'getaway' at a 'name your own price' rate and it provided us with a reservation at this Westin Imagine! We were greeted shortly after we drove up and decided it was worth the $8 difference in price to valet #$24# verses self #$16# park the car. We were only staying one night and rolled our own suitcase to the room. Our desk hostess was Gladys who was very accommodating and friendly. She was able to place us in a king studio at our request but only had a step-in shower #also requested# for rooms with 2 queen beds so we decided to 'live with' the tub/shower configuration instead of step-in and retain the larger bed. She was also able to get us a room close to the elevator #on 7th level!# which was great. Our room was well appointed, clean and comfortable. The only change I would make would be to offer lighter covers for the bed. The comforter on the bed was rather heavy #heavy on the toes & feet if laying on your back# and very warm, but something a little lighter would have been a nice option. #I know that's being really finicky, but a suggestion, nevertheless.# We loved the location #an easy drive to great restaurants in the Dr. Phillips area#, the appointments in the room #desk, tv, storage, robe, kitchenette area w/ coffee, and the bathroom lighting# and even the view. So much attention to detail - it was nice! It would definitely have been a great place to stay for an extended stay #e.g. convention, vacation/theme park visits, etc.#. We did stay at this property with our then teenage son about 4 years ago, and found it to be very nice then as well. We will definitely plan to stay at this hotel again for another 'last minute getaway' and can definitely recommend it to others who seek a clean, safe, and upscale accommodation in the Orlando-Theme Parks area. It's probalby about a 15 minute to Disney area and only a few minutes from Sea World & the other park. April 5, 2014
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