Rated 5 out of 5 by Ranesta Great Vacation!
The place is very clean, pleasant and smells good. Everyone is very friendly and responsive . They would cater to your needs with a friendly smile. I can recommend this hotel anytime!!
October 12, 2014
Rated 5 out of 5 by usapoe Westin brand well represented
Just what I've come to expect from a Westin hotel. Great accommodations and friendly staff. Nice gym and pool facilities. The only negative was that there was no executive lounge (and I understand why), and I would have expected some form of complimentary snack and drink from the bar.
October 10, 2014
Rated 5 out of 5 by markhs25 Bad to Excellent
Stayed at this hotel many times in the past and had excellent stays. The first night of this arrival there is not enough space to list all of the problems that occurred. Needless to say I brought these problems up to Nick - one of the supervisors and he then pasted the information to Candy - the Front officer Manager. While having breakfast immediately following my conversation with Nick, Candy came and met with me. She addressed each of the problem areas. She moved me to a room and went far and beyond what she needed too in correcting the situation. Both Candy and Nick were outstanding in how they handled the situation. Extremely professional. I will continue to stay and promote this hotel in the future,
October 3, 2014
Rated 5 out of 5 by wigstheome Great Staff, Great Westin
Checked in on a Wednesday night. Utilized self-parking -- the garage is an easy, short covered walk to the hotel, and costs $13 per night. Was upgraded at checking to a two bedroom king suite (as a Platinum), a pleasant surprise. I have found this hotel usually provides upgrades and does a fine job recognizing Starwood Status. Diner ordered through room service was delivered expeditiously, and the food was quite good. The room, beds, bathrooms are all comfortable and typical Westin. My only nit is that the HVAC system worked very well in the kitchen and living room, but less so in the two bedrooms. Final bill was emailed as requested and was 100% accurate.
November 16, 2012
Rated 4 out of 5 by Shirley Great BUT......
This is a beautiful hotel and it's relatively new. My problems with this hotel were the additional fees for parking and wifi. Wifi was about $11 a day if you wanted to stay in the room or if you opted you could go do to their business center on the lobby level. Valet parking was $20 a day and self parking was $12 a day....ridiculous if you ask me. Self parking should be free, now if you want to valet that's fine anything else should be complimentary. The parking garage was also too far, it was not connected to the hotel with a skyway or common floor. In order to get into the hotel from the garage, you have to go down to the first floor of the garage and walk to the side doors of the lobby....huge hassle. This hotel does make up for it in the decor and aesthetics. I love the white tea scent that infuses the lobby, it made me feel good every time I returned to the hotel!
January 25, 2012
Rated 5 out of 5 by bp11 The Staff is outstanding
I attended a conference at the convention center and the group that I associated with picked the Westin as our home hotel.
the rooms are clean and the beds are wonderful. From the very first greeting by the doorman to the last goodbye everyone is very helpful and seems to go above and beyond to make sure that your every need is met. Two years ago my group stayed at this hotel also. I started not feeling well and I had stopped at the desk to say that I would be checking out early to go home. I went upstairs to take a shower and when I got out there was a knock on the door and the receptionist had arranged for tea and chicken soup to be sent up. Above and beyond service.
December 6, 2011
Rated 3 out of 5 by GPTel Rooms are Dated, Scuffs on Walls
Westin has established itself as one of the flagship brands within the starwood family. As such, scuffs on the walls, stained towels and dated furniture are not acceptable as a flagship brand.
September 29, 2014
Rated 1 out of 5 by Joe1970 Imagine
Image a Disney hotel not friendly to Kids. Well we found it. The Image Westin in Orlando is anything but friendly to their most vulnerable customers. I recently stayed at this SPG Property near Disney with high expectation but was highly disappointed. The term “Heavenly Beds” I think is used to refer to the high of their beds. They were so high from the floor that my tall 6 years old boy had a hard time getting into it. Old beds and furniture and an unpleasant bathroom made our stay a nightmare. As a frequent business travel and loyal SPG member I never realized that when traveling with the kids for leisure I expect only the best. If you are like me; this is not your place.
January 2, 2013