Rated 4 out of 5 by TravelinKen Relaxing Hotel that is an Oasis
This is my third stay at this hotel and I really think this hotel property is outstanding. It’s so relaxing and away from all the craziness but only a short drive from everything. The rooms and décor are calming and well maintained. I enjoyed my stay even more because of how I felt every time I returned to the hotel and my wonderful room.
The only hiccup was that I was approved for an early check in but no one at the front desk seemed to know what the Your 24 program was. However, things were quickly resolved when the staff asked the manager to step in. She apologized for the error and even gave me a room upgrade to quickly get me into a room.
There is no other property I would rather stay at when in Orlando! This hotel represents the best of the Westin name.
April 13, 2014
Rated 5 out of 5 by CorinaBianca Exceptional Westin Employees out there!
Westin is Westin, but what makes it an exceptional one are the employees. I think they're all trained to give customer satisfaction. I had an upgrade to a suite room and it was awesome! Nice views, facilities and very clean. Normally, frontdesk people wont explain my SPG membership benefits, but with this hotel, they make sure that I make the most out of my membership and how to earn more starpoints,
The restaurant Fiorella Toscana is impeccable! I don't have to go out and find a good restaurant to eat after a long day of work from the convention since Fiorella offers a wide array of delicious, mouth watering and healthy foods. I ordered room service and wanted a vegan panini which they don't offer, but the manager assisted me with that and talked to the chef if they can make one for me.
I would definitely stay in this hotel again if I visit Orlando... I always stay with Westin, but honestly, this chain was the best one I've ever stayed not just because of the facilities, but the employees as well. Keep up the good work guys!
April 14, 2014
Rated 4 out of 5 by bubbles93a Quiet retreat from theme parks
I've stayed at this hotel before, and was chosen for the proximity to Universal. Bed was super comfy, and liked having the patio to look out over the surrounding area at night. Staff was very friendly and accomodating. My rating would be higher if it weren't for two things:
1. TV wasn't working at all when we arrived at our room. Buttons on side of TV broken off. Had to request repair.
2. Looks like the coffee table hadn't been cleaned in awhile.
We stayed on an SPG floor and expected top quality, so that was a bit disappointing.
Overall we had a nice stay, and was peaceful.
April 7, 2014
Rated 5 out of 5 by aStarwoodLoyalist Wonderful Experience
Overall this hotel & staff met the mark. Even though I was booked on a discounted rate, I wasn't treated like a second class citizen. Very courteous front desk staff. Spotty valet attendants: when we arrived very prompt & courteous, but on a return there was no one there. We waited a few mins outside in our car, then went into the desk and the front desk gentleman took our keys. Surprising since they usually had 3ppl on duty out there.
The room was clean all around. I couldn't find one thing to be disappointed about in there. And OMG the shower felt like I had stepped into a spa. I am seriously researching that rainfall like shower head for my home. Even housekeeping was chatty and smiling in the halls upstairs. Pleased.
April 7, 2014
Rated 5 out of 5 by Marcie Comfortable and Luxurious !
I rented two rooms to accommodate 6 family members and we were extremely pleased with the entire process. The customer service from the valet department to the counter was excellent. Everyone was kind and accommodating in assuring we were taken care of. The room was perfect, clean, elegant, and the bed was very comfortable with soft sheets! The pool area was beautiful as well. We would certainly use this hotel again in the future.
April 9, 2014
Rated 5 out of 5 by Twoscoops Another great stay!
For the past several years we have made the Westin Imagine Hotel a regular stay when in Orlando. This time we stayed six nights. The check in staff are great and they go out of their way to accommodate you; always smiles and willing to assist. Valet staff were great too. Thank you!
April 7, 2014
Rated 5 out of 5 by Bob98 Comfortable hotel
Nice staff, clean facilities
March 26, 2014
Rated 5 out of 5 by Eileen12345 Fabulous Hotel
Thank you for the upgrade to a 2 room suite. We have stayed at the Westin Orlando twice and have had a great experience both times. The hotel is beautiful and the service was excellent. We loved the breakfast buffet. Thanks again for an excellent stay!
April 7, 2014