Rated 5 out of 5 by Flyingtailor Overall good stay
I really like this hotel have stayed here many times.
Big rooms great Valet parking good location and very quite area. A small pet peeve rooms could be a little cleaner.
November 10, 2014
Rated 4 out of 5 by GRP1921 Thankfully First Impression Was Not A Lasting Impression
I just finished a 5 night stay. When I was checking in it was early evening and there was only one staff member at the check-in desk already helping the only other guest present. It was clear to me that check-in for this guest was pretty much complete as she was being handed her room keys. However, after this the two began to chat about personal things, while I stood by. I think it is good customer service, and enjoy being engaged by staff, however not when other guests are waiting to be assisted. It was clear the employee was aware I was waiting to check-in (luggage) but nonetheless remained conversing with the guest. This continued for approximately 5 minutes. Finally they finished their conversation. When I approached the desk I wasn't even offered an apology, but in fairness, the employee was pleasant. I am glad to report that this was the only issue I encountered during my stay. Beyond this the staff were all helpful and friendly, whether in seeking directions or getting additional bathroom supplies. I booked a corner suite (for a very reasonable price) and found the room to be very large, with a large patio, and it would be very handy for a family of 4.
The location is right across the street from the Orlando Conference Centre - North Concourse. The South Concourse obviously is a bit further away, but connected to the North building. However, if your event is at the OCC West Concourse, that is a healthy 15-20 minute walk. Thankfully there were shuttles running from the hotel to OCC-West for our event. If you do not have this arrangement, good chance you will be a sweaty mess when you get to the OCC-West.
There are a number of nice restaurants, and some decent shopping to the Southwest of the hotel - about 15 minute walk, which was really nice in the evening when the temperature was perfect for walking around. If you want outlet shopping, that is about 4-5 miles from the hotel. A little too far to walk, but a pretty quick cheap taxi ride away; or even use the bus / trolley service.
I'm glad my first impression was not the norm, and overall I had a very good experience, and would easily stay here again without concern.
November 1, 2014
Rated 5 out of 5 by wigstheome Great Staff, Great Westin
Checked in on a Wednesday night. Utilized self-parking -- the garage is an easy, short covered walk to the hotel, and costs $13 per night. Was upgraded at checking to a two bedroom king suite (as a Platinum), a pleasant surprise. I have found this hotel usually provides upgrades and does a fine job recognizing Starwood Status. Diner ordered through room service was delivered expeditiously, and the food was quite good. The room, beds, bathrooms are all comfortable and typical Westin. My only nit is that the HVAC system worked very well in the kitchen and living room, but less so in the two bedrooms. Final bill was emailed as requested and was 100% accurate.
November 16, 2012
Rated 4 out of 5 by Shirley Great BUT......
This is a beautiful hotel and it's relatively new. My problems with this hotel were the additional fees for parking and wifi. Wifi was about $11 a day if you wanted to stay in the room or if you opted you could go do to their business center on the lobby level. Valet parking was $20 a day and self parking was $12 a day....ridiculous if you ask me. Self parking should be free, now if you want to valet that's fine anything else should be complimentary. The parking garage was also too far, it was not connected to the hotel with a skyway or common floor. In order to get into the hotel from the garage, you have to go down to the first floor of the garage and walk to the side doors of the lobby....huge hassle. This hotel does make up for it in the decor and aesthetics. I love the white tea scent that infuses the lobby, it made me feel good every time I returned to the hotel!
January 25, 2012
Rated 1 out of 5 by Lisa14 Worst Hotel I've stayed at in years
From check in to check out this was not a good experience. Check in starts at 3 pm and we checked at 4 pm. Only one of our two rooms were ready so we all waited in one room for a phone call that the second room was done. An hour later, still no phone call so I called the front desk to check on it. Still not ready. So we waited for another hour and still didn't hear anything. At this point we were getting annoyed. I've never stayed anywhere that THREE HOURS after check in, with the guests waiting in the hotel for two hours, the room still wasn't ready. This time, I went down to the front desk and asked if our second room was ready in person. The response was still no. I asked if ANY room was available...one bed, two beds,...it didn't matter if we could just get a room as we had plans for the evening and needed to get ready. .After some time, they upgraded the room to a one bedroom suite which, at that point, wasn't much of a consolation. We thought the worst was behind us. We had our rooms and all was well...until the next morning when we went to take showers and had NO WATER. Not just a little bit.. NONE. There was no water to flush the toilet and only hot water to brush our teeth in the sink. I called the front desk and they told me there was a problem with the hotel design and that during high demand water periods, there is water pressure issues with the upper floors so we were going to have to take showers at a different time. We were on the 11th floor. I couldn't believe it. So, no showers, no toilet in either of our two rooms to get ready for the day. The next morning, we got up at 6 am to try and have water for showers and toilet use. We got one shower in and by the end of the second it was starting to become intermittent. The third shower ended with no water. Unbelievable!
There was a pile of garbage in the far corner of the room that should not have been missed. It wasn't a candy wrapper or something small that could've been over-looked, it was a pile of garbage. This was in the first room that was" ready" when we got there. I washed the bathroom floor with one of the hand towels because it was dirty. I didn't want to complain because I felt fortunate to at least have ONE room.
After our two night stay, we were getting ready to leave and my son-in-law went down to the lobby to get a luggage cart to load up their things. He was told that he couldn't take one because they were reserved for the"special people". He was quite hurt by this and I was outraged.
When I went to the front desk to check out, I was just waiting for somebody to ask me about our stay, but nobody did. This was probably just as well, at that poin,t because I was so mad.
I wouldn't have expected this from a Westin. It was very third rate and I would not recommend this hotel unless you are on one of the lower floors and are one of the "special people".
January 5, 2013
Rated 4 out of 5 by Cary3752 Good features
i especially want to recognize the quality of the chambermaid, Elizabeth. She was particularly pleasant and extremely helpful.
October 29, 2014
Rated 1 out of 5 by Joe1970 Imagine
Image a Disney hotel not friendly to Kids. Well we found it. The Image Westin in Orlando is anything but friendly to their most vulnerable customers. I recently stayed at this SPG Property near Disney with high expectation but was highly disappointed. The term “Heavenly Beds” I think is used to refer to the high of their beds. They were so high from the floor that my tall 6 years old boy had a hard time getting into it. Old beds and furniture and an unpleasant bathroom made our stay a nightmare. As a frequent business travel and loyal SPG member I never realized that when traveling with the kids for leisure I expect only the best. If you are like me; this is not your place.
January 2, 2013
Rated 5 out of 5 by bp11 The Staff is outstanding
I attended a conference at the convention center and the group that I associated with picked the Westin as our home hotel.
the rooms are clean and the beds are wonderful. From the very first greeting by the doorman to the last goodbye everyone is very helpful and seems to go above and beyond to make sure that your every need is met. Two years ago my group stayed at this hotel also. I started not feeling well and I had stopped at the desk to say that I would be checking out early to go home. I went upstairs to take a shower and when I got out there was a knock on the door and the receptionist had arranged for tea and chicken soup to be sent up. Above and beyond service.
December 6, 2011