Rated 3 out of 5 by MilesL Hotel nice but needs improvements
The hotel was very nice. But the wifi only worked occasionly. It was a free option for me but if I paid for it I would not be happy. The excuse was that other guests were using it. Upgrade your system. The TV did not work in bedroom. I waited 1 1/2 hours to get into my room, so I had lunch at the restaurant to wait and had to ask the server three (3) times for a "water". She just kept saying "I forgot". I was there for business and only stayed because of the closeness to the convention center. I did like the valet staff, the front desk person who checked me in and the pool and health center was very nice.
February 1, 2013
Rated 5 out of 5 by Ken196 Another wonderful experience! Highly recommend.
My girlfriend and I had an amazing experience at the Westin Imagine again. We travel to Florida twice a year for pleasure. The Westin Imagine has become a true part of the pleasure. We always get first class treatment from the valet, check-in, housekeeping team, Elaine the concierge, Jeff from management, Rosario from the restaurant and Zane from the bar. They all treat us like family. I was on crutches during our recent visit and they were all very accommodating. We highly recommend staying at the Westin Imagine. We already booked March of 2014 and will be booking October of this year. By the way, this hotel is always very clean. Thank you so much Westin Imagine team! Ken and Allie
March 29, 2013
Rated 2 out of 5 by MD48076 No Water
This hotel has some nice amenities, staff is pleasant but the hotel has significant water pressure issues. While attending a large convention in a sold out hotel, the lack of enough water pressure to take a shower during peak times was a real problem. Two of the three days of our stay, we did not have enough water pressure to bathe, resulting in being late for both morning meetings. While staff tried to appease us with free breakfast, this situation is just not acceptable. In fact, staff shared that this was a normal occurrence when there are large conventions in town. Wish I had known that in advance.
February 12, 2013
Rated 1 out of 5 by Joe1970 Image
Image a Disney hotel not friendly to Kids. Well we found it. The Image Westin in Orlando is anything but friendly to their most vulnerable customers. I recently stayed at this SPG Property near Disney with high expectation but was highly disappointed. The term “Heavenly Beds” I think they used it to referred to the high of their beds. They were so high from the floor that my tall 6 years old boy had a hard time getting into it. Old beds and furniture and an unpleasant bathroom made our stay a nightmare. As a frequent business travel and loyal SPG member I never realized that when traveling with the kids for leisure I expected only the best. If you are like me; this is not your place.
January 1, 2013
Rated 2 out of 5 by Manju Quiet location
This is a nice hotel but due to the fact that they require addtitional money when gest check in is crazy. You have to put an addtional $100.00 down for phone usuage and internet. Hello people have cell phones and internet is free almost everywhere. Also, self parking needs to be specified on your website as another additional fee. Most places self parking is free, not $14.00 per day. Website only states self and valet parking available.
May 29, 2012
Rated 5 out of 5 by Jessy1121 excellent hotel
This was a great experience for my boyfriend and myself. We enjoyed the hotel and the staff and ammenities were awesome. It was close to International Dr and you didn't have to deal with the traffic. I would recommend this hotel to everyone. I will book again and again...
April 21, 2014
Rated 5 out of 5 by Mondini First Time Stay
The staff were very professional and polite, I found the room and bathroom to be very clean, bed comfortable, room very quiet, small kitchenette extremely accommodating and over all room condition very new and furniture pleasing. The air conditioning was quiet, steady and kept the room at a stable temperature!!!!
April 19, 2014
Rated 5 out of 5 by Bill1988 Business Transient Guest
The team here at the Westin Universal Boulevard is tremendous--front desk, service staff, bartenders, all truly great. They're incredibly responsive but also friendly to a level that makes this hotel as comfortable and cordial as home would be. Couldn't recommend this hotel enough.
April 20, 2014
Rated 4 out of 5 by Steveh1209 Almost Perfect
Room was definitely clean. Bed was extremely comfortable. Hotels grounds were clean and groomed. Atmosphere was great. The pool was large. The hotel is a 15 minute walk to international Blvd and Pointe Plaza where you'll find many many places for enterntainment, food and drinks. Conviently located directly across from Convention Center.
My stay was from 5/30 thru 6/3. I wish the hotel pool bar had been open at this time.
My complaints are these. A hotel in this price range should include in room internet. Also parking should be free. $13 to self park per day is unnacceptable. Overall a good stay.
June 4, 2012
Rated 1 out of 5 by Leslie14 Very dissappointed
We were extremely disappointed with our stay at the Westin Universal Blvd, Orlando. First off, we booked through Hotwire and we feel that the rate was fair. We arrived at about 1am and there were no snags with checking in, but the front desk agent (Trevor, I believe) did not seem to care that we had a Starwood Preferred Guest membership. The room we were given was on the second floor overlooking a concrete deck (could not even see the pool; it was behind a concrete wall). We were given a handicapped room (not requested and not needed) which had a shower but no bath (we have little kids who like baths). The shower was set so low and in the centre of the back wall so the water sprayed directly into the bathroom. Even worse, it did not get hot enough for a comfortable shower. When we called front desk to enquire, the agent said with a laugh that we had to let it run for 10-15 minutes before it got hot!!! At a 4 star hotel??? We do not wish to waste water, so that is totally unacceptable. Additionally, our room was never vacuumed; we saw the same pieces of fluff/garbage on day 5 that we'd noticed on our first morning (and I'm not talking about things against the baseboards). One night our phone started making the "busy" sound, about an hour after we'd fallen asleep. The phone was not off the hook! We picked up receiver of the non-hands free phone (across the room) and put it back down, and 15 minutes or so later, same thing. Had to unplug the phone-the hands free phone never worked (out of batteries?) A couple positives: the kids loved finding Easter eggs filled with goodies out back and the bell desk staff were lovely. Are front desk agents instructed to give those who book through a third party the worst rooms? Why would you encourage your guests to belong to "Starwood Preferred" if you are not going to make them feel in any way preferred?
May 1, 2014
Rated 5 out of 5 by Marcie Comfortable and Luxurious !
I rented two rooms to accommodate 6 family members and we were extremely pleased with the entire process. The customer service from the valet department to the counter was excellent. Everyone was kind and accommodating in assuring we were taken care of. The room was perfect, clean, elegant, and the bed was very comfortable with soft sheets! The pool area was beautiful as well. We would certainly use this hotel again in the future.
April 9, 2014
Rated 4 out of 5 by 142kathy Staff go above and beyond!
We had a wonderful stay at this hotel. The staff certainly went above and beyond. The reason we stayed here was to research the facility for a upcoming family vacation for 16 people. The hotel staff made every effort to show the quality of the hotel and their ability to accommodate our upcoming vacation. This stay included an upgrade that was above and beyond any expectation we had and this speaks to the staff's ability to ensure a customers needs are met and in fact exceeded all expectations. A most appreciated thank you and hopefully we will be able to stay with you again in February!!
December 24, 2013
Rated 5 out of 5 by Matamoros10 Exceptional staff
We were in Orlando due to a loss in our family and decided to stay in this beautiful hotel. After hearing why we were in Orlando, Briana, the receptionist at the front desk, surprised us that evening with a complementary cheese tray, sparkling bottle of water, and a very nice sympathy note from the staff. We were very appreciative of this kind gesture and will always remember it.
Adam, the bartender was fantastic and highly recommended dining at the hotel, as the Chef was highly regarded. The meal was outstanding. So much so, that we dined there the following evening.
Your kind and professional staff made our stay memorable and look forward to staying at your hotel the next time we are in Orlando.
August 13, 2013
Rated 4 out of 5 by HShaw WiFi needs improvement for iPad Users
The location was great - very close to the main highways and to Universal Studios. The staff were attentive and the room accommodations were fine.
Although we stayed using Starwoods points and we also received extra privileges as Gold Members, I don't feel that hotels should be charging for parking and/or WiFi. We had a lot of problems accessing WiFi on our iPads from our room, though it worked fine in the lobby. I should mention that upon hearing about our difficulties, the hotel graciously waived the fees. As a business traveller, I depend on WiFi and would want to have reliable WiFi. I also think that given what hotels charge for rooms, this service should be included in the cost for the room.
November 2, 2012
Rated 1 out of 5 by Bobalt Poor service
We were promised at least one adjoining room because we had small children with us. Upon checking in we were told there were no adjoining rooms or rooms next to each other. If we had known in advance, we would have made alternative arrangements.
There was no offer on the part of Westin for a breakfast, or return of our points due to our unhappiness upon check-in.
March 29, 2013
Rated 4 out of 5 by ERPBruce I love this property but I'm conflicted
Let me start by explaining that I have been staying at Westin Orlando Universal Blvd since this property first opened. I have held company functions there, this has been my default property when my company has been attending conferences at the convention center across the road and I have booked blocks of rooms, and it is still my first choice when I come to Orlando. Having said that there has recently been a significant drop off in the quality of some of the rooms
Last month I vacationed in Orlando with my family and we had 3 rooms for 5 nights at this property. My room was terrible and certainly not on par with my previous experiences nor what I would expect from a Westin hotel. The room (Room 830) was musty and on the last day my girlfriend decided to try and find the source of the odor we were experiencing. We found the culprit….a significant mold build up by the door and windows. My girlfriend has respiratory issues and by the time we were departing the mold in the room had caused her to struggle to breathe.
Besides the mold, the room really needs to be deep cleaned. The bathroom wall looked like someone had thrown up on it, the shower had mold throughout the grout and the walls in the living room and entry way were just plain dirty and stained and didn't look like they had been cleaned in a long time. The air duct was also another source of dust and mold and was layered with a thick coating of dust. This isn't something that builds up over a couple of days during our stay.
I really do enjoy staying at this property (I'm booked to stay again in June) however I struggle with this decision given the state of disrepair I am seeing in the rooms and the impact these conditions have had on my family.
April 27, 2014
Rated 5 out of 5 by CEOCJT under promise and OVER DELIVERED!!!!
My flight got delay from NYC and wasn't expecting to get to my room till the next day. I was able to call the hotel and they took care of everything. THey upgrade me to a suite which was absolutely amazing. The in house restaurant was delicious, I also had privilege to meet the main chef and he was a great guy. The bartender by the pool was great he gave me a scoop on what to do and what places to hit up during my stay! Also BIG SHOUT OUT TO THE FRONT DESK STAFF! The whole stay was extremely relaxing you guys always under promise and over deliver! I am glad I stayed there!
August 3, 2012
Rated 2 out of 5 by hisunshine76 Not great for working
Terrible internet. I called their IT division 3 times. Finally, I gave up and went elsewhere to work. I was also here while Obama stayed. I had to be bomb searched, had to wait 20+ minutes in lobby with crying kids because we could not use elevator.
September 12, 2012
Rated 5 out of 5 by Cheapspeed Enjoyable and Relaxing Stay
I recently stayed 8 nights at this hotel attending an off-site conference at Universal.
I'll start with the cons: Location - off the main International Drive strip and $13 per day for parking in the sheltered parkade, Internet cost $15 per day and patchy at times.
Hotel is very nice and updated, very nice pool and gym, Green Choice is a great program particularly as I was travelling solo and didn't need the daily housekeeping! With my Platinum membership, was upgraded to a suite with living/work area and bedroom. Restaurant Fiorella was above average but not fantastic. Staff were very helpful and friendly! I would definitely stay at this hotel again when I visit Orlando! Thank you to all the hotel staff - great job!
May 12, 2012
Rated 5 out of 5 by NinaFL Great getaway!
We live here in Orlando and decided to stay at the Westin for the Labor day weekend to celebrate our anniversary and to be "tourists" for the weekend. We were upgraded to a 2 BDRM suite upon check-in without knowing. We opened our room door to a pleasant surprise. The suite is beautifully furnished and we even had a large patio. Everything was perfect. We pool is amazing. On the second night of our stay, a freak storm went through the area blowing dirt and debris into the pool. Early (8am) the next day, the pool was spotless again. Amazing service behind the scene.
September 4, 2013
Rated 3 out of 5 by izzy1 Great Location
Good hotel, great location in Orlando for Disney parks. Good 2 room suites for family stay. Smallish rooms, smallish bathrooms, low water pressure (water pipes bang in morning), hard bedsheets like sand paper, no replenishment of soap or shampoo. A/C is very noisy at night. Cleaning will not run dishwasher like every other Westin does.
When checking out, bill was almost $1000 more than printed and emailed reservation total. So keep your records or they will change the rate after first night even though you have a different guarantee from Westin reservation system.
December 25, 2012
Rated 5 out of 5 by BamaBoy Great Stay....Missed Opportunity
Both couples I traveled with loved the Westin. However, we were disappointed by the fact that reservations specified king in each room.....we had two queens in each of our rooms.
To their credit, the hotel tried to correct the issue but it did not work out. I would HIGHLY recommend this hotel to anyone visiting Orlando!
April 2, 2014
Rated 5 out of 5 by MikeJulie15 Wonderful experience
Stay was excellent in every category. Westin hotels are the best. This is one of the few in Orlando with very easy access to I-4 coming and going. Near to center of the action, but far enough to be a very peaceful place.Anytime we come to Orlando in the future we will stay here no matter where we are going in town.
April 2, 2014
Rated 4 out of 5 by Bonez57 A little disappointed
The Hotel is beautiful but I should have been told that they were painting the hallways on our floor (7) when we checked in. My wife has terrible allergies and the odor was so awful and lingering. I went to the front desk to inquire about moving my room if the smell didn't go away and was told they were booked up but the smell disappears within a half hour after they are done painting. It didn't so we checked out a day early. That being said I enjoy Westin and would stay there again when I am in Orlando but would check first if any renovations were going on.
July 7, 2013
Rated 4 out of 5 by Ontariopaul Great hotel for events at OCCC
Stayed at the Imagine for a trade show at the Convention Center and was very pleased with my selection. Staff were wonderful from the time I pulled up at the valet until the time I checked out. Resturaunt and Pool side bar both had great food and drink service and the facilities were great for adults. I did not have my kids with me but if you are travelling with younger ones, the facilities might be a bit sparse to keep them occupied for too long. The rooms and beds are what you expect from Westin, clean, comfortable, functional. An excellent choice.
April 9, 2012
Rated 3 out of 5 by classicmark Not a typical Westin
Reserved 2 King-Size rooms thru UMA on October 4 for Jan 21,22 - over 3 months before reservation dates. Added 1 night (Jan 20) to both reservations on Jan 4, again King-Size. Upon arrival, none available. Was given two 2-bed rooms, 1 of them handicap accessible. (#1114 and 220).
Steam irons defective (2). One ruined a shirt I was pressing.
Scraped paint on bathroom door - lock mechanism broken. (1114)
Shower pressure would vary between acceptable and barely a dribble while showering. (1114)
Hot water not hot enough. Used full hot for showering.
January 24, 2013
Rated 5 out of 5 by LL64 Great benefits to being SPG guest!
Our stay was awesome. Our room was upgraded upon arrival to a 2 BR suite which was like a palace. Candy and all the other front desk staff were so friendly and helpful as were the valets, bell men, bar and restaurant staff (all fantastic!). This hotel is in a perfect spot - close to everything but not in the middle of any craziness! Room was outstanding, bed and shower were so comfortable. Food and drinks were all good. My one criticism was with the concierge...she was rarely at her desk and did not have a wealth of info to share when she was.
July 23, 2013
Rated 3 out of 5 by TheEmu Imagine this as a Westin
For a Westin hotel, this one was not the most spectacular I've been to. The hotel was very bland; my room was average, and my balcony, though being a nice size, was extremely dirty, which seemed to permeate into the room.
On the other hand, if you need to be close to the convention center, there's no location better than this hotel.
December 30, 2011
Rated 4 out of 5 by trainman Facility maintenance detracts from beautiful property
Staff were friendly and helpful as they could be. I hate paying $15/daily for in-room internet, especially in a hotel of this class across the street from a major convention center -- and I was on the SPG floor!? Using internet in the lobby simply isn't the most productive option.
Room 922 needed paint, wall and door surface maintenance. Otherwise is was clean and the Westin bed and shower among the best in the industry. The health club equipment needed maintenance too, with 1 or 2 elliptical machines out of service the duration of my 5-night stay and the floor in the fitness center wasn't as clean as it should be. Dining was okay, though nothing you would specifically come to the hotel to enjoy - just an okay option without leaving the property.
January 26, 2013
Rated 5 out of 5 by msholty The next best thing to home
I stayed here from September 2012 to February 2013 (yes, a very long stay) and I loved it. They took care of me very well! The hotel is clean at all times and the room service/cleaning is exceptional. The bartenders are friendly. It's only a few years old so it doesn't feel as 'used' as the hotels in the general area. An added bonus is that you don't get a lot of tourist foot-traffic around the hotel, so it's a relaxing stay.
The only complaint I have is that the fitness center doesn't have a barbell, but at that point I'm nitpicking :)
January 31, 2013