Rated 5 out of 5 by CorinaBianca Exceptional Westin Employees out there!
Westin is Westin, but what makes it an exceptional one are the employees. I think they're all trained to give customer satisfaction. I had an upgrade to a suite room and it was awesome! Nice views, facilities and very clean. Normally, frontdesk people wont explain my SPG membership benefits, but with this hotel, they make sure that I make the most out of my membership and how to earn more starpoints,
The restaurant Fiorella Toscana is impeccable! I don't have to go out and find a good restaurant to eat after a long day of work from the convention since Fiorella offers a wide array of delicious, mouth watering and healthy foods. I ordered room service and wanted a vegan panini which they don't offer, but the manager assisted me with that and talked to the chef if they can make one for me.
I would definitely stay in this hotel again if I visit Orlando... I always stay with Westin, but honestly, this chain was the best one I've ever stayed not just because of the facilities, but the employees as well. Keep up the good work guys!
14 de Abril de 2014
Rated 5 out of 5 by Marcie Comfortable and Luxurious !
I rented two rooms to accommodate 6 family members and we were extremely pleased with the entire process. The customer service from the valet department to the counter was excellent. Everyone was kind and accommodating in assuring we were taken care of. The room was perfect, clean, elegant, and the bed was very comfortable with soft sheets! The pool area was beautiful as well. We would certainly use this hotel again in the future.
9 de Abril de 2014
Rated 5 out of 5 by Twoscoops Another great stay!
For the past several years we have made the Westin Imagine Hotel a regular stay when in Orlando. This time we stayed six nights. The check in staff are great and they go out of their way to accommodate you; always smiles and willing to assist. Valet staff were great too. Thank you!
7 de Abril de 2014
Rated 5 out of 5 by Eileen12345 Fabulous Hotel
Thank you for the upgrade to a 2 room suite. We have stayed at the Westin Orlando twice and have had a great experience both times. The hotel is beautiful and the service was excellent. We loved the breakfast buffet. Thanks again for an excellent stay!
7 de Abril de 2014
Rated 5 out of 5 by aStarwoodLoyalist Wonderful Experience
Overall this hotel & staff met the mark. Even though I was booked on a discounted rate, I wasn't treated like a second class citizen. Very courteous front desk staff. Spotty valet attendants: when we arrived very prompt & courteous, but on a return there was no one there. We waited a few mins outside in our car, then went into the desk and the front desk gentleman took our keys. Surprising since they usually had 3ppl on duty out there.
The room was clean all around. I couldn't find one thing to be disappointed about in there. And OMG the shower felt like I had stepped into a spa. I am seriously researching that rainfall like shower head for my home. Even housekeeping was chatty and smiling in the halls upstairs. Pleased.
7 de Abril de 2014
Rated 5 out of 5 by ofchorus Great accommodation!
We decided last minute to 'getaway' at a 'name your own price' rate and it provided us with a reservation at this Westin Imagine! We were greeted shortly after we drove up and decided it was worth the $8 difference in price to valet #$24# verses self #$16# park the car. We were only staying one night and rolled our own suitcase to the room. Our desk hostess was Gladys who was very accommodating and friendly. She was able to place us in a king studio at our request but only had a step-in shower #also requested# for rooms with 2 queen beds so we decided to 'live with' the tub/shower configuration instead of step-in and retain the larger bed. She was also able to get us a room close to the elevator #on 7th level!# which was great. Our room was well appointed, clean and comfortable. The only change I would make would be to offer lighter covers for the bed. The comforter on the bed was rather heavy #heavy on the toes & feet if laying on your back# and very warm, but something a little lighter would have been a nice option. #I know that's being really finicky, but a suggestion, nevertheless.# We loved the location #an easy drive to great restaurants in the Dr. Phillips area#, the appointments in the room #desk, tv, storage, robe, kitchenette area w/ coffee, and the bathroom lighting# and even the view. So much attention to detail - it was nice! It would definitely have been a great place to stay for an extended stay #e.g. convention, vacation/theme park visits, etc.#. We did stay at this property with our then teenage son about 4 years ago, and found it to be very nice then as well. We will definitely plan to stay at this hotel again for another 'last minute getaway' and can definitely recommend it to others who seek a clean, safe, and upscale accommodation in the Orlando-Theme Parks area. It's probalby about a 15 minute to Disney area and only a few minutes from Sea World & the other park.
5 de Abril de 2014
Rated 5 out of 5 by GarnetRing Great location for business or vacation
Great hotel, beautiful rooms, helpful friendly staff. But seriously, $18.00 a night to park your car??
4 de Abril de 2014
Rated 5 out of 5 by MikeJulie15 Wonderful experience
Stay was excellent in every category. Westin hotels are the best. This is one of the few in Orlando with very easy access to I-4 coming and going. Near to center of the action, but far enough to be a very peaceful place.Anytime we come to Orlando in the future we will stay here no matter where we are going in town.
2 de Abril de 2014