Rated 3 out of 5 by wmplace No Club Lounge, Limited Preferred Guest Benefits
Very new, nice hotel. Staff certainly very nice. Missing a number of touches and benefits that make me choose other Westins and Sheratons that do a better job. First, no club lounge or club floor -- big negative for me. No drinks, snacks, lattes or other goodies. Not even a coffee stand in the lobby area. Second, the platinum "amenity" is a continental breakfast, not the buffet -- chinsey. I've stayed at many other Starwood hotels where you get a decent breakfast -- how cheap to just offer continental when there is no club lounge!! When I got to my very nice room, the key did not work, so 10 minutes later the working key arrived without so much as a free drink or something to say sorry. Then, in the room, only one bottle of water -- cheap!! And no sugar or creamer for the coffee. All in all, beautiful facility but missing some key things.
January 22, 2015
Rated 1 out of 5 by Kryzti Great Place, but the Fees are Ridiculous
This is generally my go-to place to stay in Orlando. It's clean, nice and in close proximity to the attractions that I like to frequent. Also, it USED to be very affordable, especially via bidding sites like Hotwire and Priceline. However, the required parking and leisure package fees make this place not so affordable. I ended up shelling out an additional $70 in fees for a weekend trip. That is absolutely absurd. I will be looking for another place to stay when I visit Orlando again.
January 20, 2015
Rated 4 out of 5 by wigstheome Consistently Dependable Westin
Checked in on a Saturday afternoon. Self-parking is a good and easy option at this hotel. Checkin was fast, friendly, and simple (although I did not receive an upgrade as a Platinum -- no big deal). My room was very comfortable, the HVAC worked well, and everything was in good condition. Checkout was equally easy, and everything was billed correctly. All in all, a nice, solid stay.
January 17, 2015
Rated 5 out of 5 by wigstheome Great Staff, Great Westin
Checked in on a Wednesday night. Utilized self-parking -- the garage is an easy, short covered walk to the hotel, and costs $13 per night. Was upgraded at checking to a two bedroom king suite (as a Platinum), a pleasant surprise. I have found this hotel usually provides upgrades and does a fine job recognizing Starwood Status. Diner ordered through room service was delivered expeditiously, and the food was quite good. The room, beds, bathrooms are all comfortable and typical Westin. My only nit is that the HVAC system worked very well in the kitchen and living room, but less so in the two bedrooms. Final bill was emailed as requested and was 100% accurate.
November 16, 2012
Rated 4 out of 5 by Shirley Great BUT......
This is a beautiful hotel and it's relatively new. My problems with this hotel were the additional fees for parking and wifi. Wifi was about $11 a day if you wanted to stay in the room or if you opted you could go do to their business center on the lobby level. Valet parking was $20 a day and self parking was $12 a day....ridiculous if you ask me. Self parking should be free, now if you want to valet that's fine anything else should be complimentary. The parking garage was also too far, it was not connected to the hotel with a skyway or common floor. In order to get into the hotel from the garage, you have to go down to the first floor of the garage and walk to the side doors of the lobby....huge hassle. This hotel does make up for it in the decor and aesthetics. I love the white tea scent that infuses the lobby, it made me feel good every time I returned to the hotel!
January 25, 2012
Rated 4 out of 5 by super66 Nice but.....
I booked a one bedroom suite and as a gold member they congratulated me and upgraded me to a ONE bedroom suite. I let them know, 'that's what I booked, and was hoping the upgrade would be to a 2 bedroom.' The reply was 'oh.' And no further upgrade. The room and hotel were both very nice. However, traveling with 2 little ones, the room is extremely tight for 4.
I also would say no free internet to a gold member with a lot of stays and spend on the SPG card was a complete let down. I asked and was told it wasn't included in my rate.
It seems SPG is back to offering free wifi to members, hope this is accurate.
December 30, 2014
Rated 1 out of 5 by Lisa14 Worst Hotel I've stayed at in years
From check in to check out this was not a good experience. Check in starts at 3 pm and we checked at 4 pm. Only one of our two rooms were ready so we all waited in one room for a phone call that the second room was done. An hour later, still no phone call so I called the front desk to check on it. Still not ready. So we waited for another hour and still didn't hear anything. At this point we were getting annoyed. I've never stayed anywhere that THREE HOURS after check in, with the guests waiting in the hotel for two hours, the room still wasn't ready. This time, I went down to the front desk and asked if our second room was ready in person. The response was still no. I asked if ANY room was available...one bed, two beds,...it didn't matter if we could just get a room as we had plans for the evening and needed to get ready. .After some time, they upgraded the room to a one bedroom suite which, at that point, wasn't much of a consolation. We thought the worst was behind us. We had our rooms and all was well...until the next morning when we went to take showers and had NO WATER. Not just a little bit.. NONE. There was no water to flush the toilet and only hot water to brush our teeth in the sink. I called the front desk and they told me there was a problem with the hotel design and that during high demand water periods, there is water pressure issues with the upper floors so we were going to have to take showers at a different time. We were on the 11th floor. I couldn't believe it. So, no showers, no toilet in either of our two rooms to get ready for the day. The next morning, we got up at 6 am to try and have water for showers and toilet use. We got one shower in and by the end of the second it was starting to become intermittent. The third shower ended with no water. Unbelievable!
There was a pile of garbage in the far corner of the room that should not have been missed. It wasn't a candy wrapper or something small that could've been over-looked, it was a pile of garbage. This was in the first room that was" ready" when we got there. I washed the bathroom floor with one of the hand towels because it was dirty. I didn't want to complain because I felt fortunate to at least have ONE room.
After our two night stay, we were getting ready to leave and my son-in-law went down to the lobby to get a luggage cart to load up their things. He was told that he couldn't take one because they were reserved for the"special people". He was quite hurt by this and I was outraged.
When I went to the front desk to check out, I was just waiting for somebody to ask me about our stay, but nobody did. This was probably just as well, at that poin,t because I was so mad.
I wouldn't have expected this from a Westin. It was very third rate and I would not recommend this hotel unless you are on one of the lower floors and are one of the "special people".
January 5, 2013
Rated 5 out of 5 by WONHYO Thanks for all staff
I would like to express my thanks and appreciation for the service and care I received at The Westin Orlando Universal from Dec. 28, 2014 to Dec. 31,2014.
I took my wife and child's on our 10th wedding anniversary vacation, and I wanted it to be perfect. Your staff did not disappoint me. Your concierge, Nicole (Front Desk Staff), Every time we came in contact was attentive and kind. Very thanks for her.
It is difficult to find English equivalents that exactly correspond to Korean expressions. But She is best of the best. We have already decided to return to The Westin Orlando Universal for our next vacation, which will be next year. We had a wonderful 3 night for The Westin Orlando Universal, and I have recommended The Westin Orlando Universal to all of my colleagues, friends and family. Thank you again for such outstanding service.
January 2, 2015