Rated 5 out of 5 by Rback55 A good trip
Our family just stayed a week at the West Dawn Beach. We had a great experience. The staff was the best I have ever encountered at even the finest of resorts. The facilities were as expected. The beach was great and clean. The water and wave action perfect. Rent a cabana as the sun is brutal after a couple of hours. I can't imagine what more one would need. We used taxi's to and from the hotel as well as on daily excursions. I can't see the need to rent a car. What a hassle that would be and one can't see anything while negotiating the narrow roads. The taxis we used were all clean and the drivers were friendly. Yes, we ate at Ocean's daily and also at the resort just to the north. Everyone needs to go to Daniel's for the 5 lb Grilled Lobster served at your beachside table. Can't get that just anywhere.
We intend to return soon.
March 27, 2015
Rated 3 out of 5 by StoopsHall It is what it is, a hotel
The Westin Dawn Beach is just a hotel, not a "Resort" as billed. Be leary of the "ocean front" rooms, some are truly ocean front and are nice. We paid for an Ocean Front room, but our room was more of a pool view with view of the ocean. When we questioned the desk & expressed disappointment, not much was done to rectify the situation. Seemed they almost chuckled as they knew we did not have any options. We(our friends included) were offered a two bedroom option in the time share.
Our friends did receive an Ocean Front room which was nice. Beach staff was nice, but not overly visible. Went to Pinel Island one day, should have gone daily. Left the hotel to dine nightly, wise choice. Contacted SPG upon our return and very disappointed with their lack of response. Basically the same as the hotel.
Would not recommend for a long weekend getaway.
March 23, 2015
Rated 3 out of 5 by Direne Nice hotel but watch for a few items
nice hotel but you need to rent a car as it is off the beaten path. there is also NO SHADE at the pool so you are in the blazing sun. the hotel needs some umbrellas. the restaurants are OK but after a few days very boring. they do not have casual coffee service or a place to get a quick muffin so every day you need to order room service or eat in the same restaurant. the spa was very good but very expensive and no deals or packages. the hotel managemnt is visible and willing to listen but after many of the same reviews nothing seems to change. the timeshare people are ready to pounce as you drive up to the hotel and this should be stopped as they are very annoying.
February 25, 2015
Rated 5 out of 5 by klaus43 detailed attention on single services
I was with my wife at Westin sint marteen for 9 nights feb 10 feb 19
we had great time.
because we always find the right place-space to do what we wanted to do.
February 25, 2015
Rated 5 out of 5 by crc0929 MUST READ BEFORE BOOKING
After all my travels in SPG properties, this is my first feedback letter that I am sending. I travel over 125 nights a year with many different hotels and always see the negative feedback on travel websites. I felt it absolutely necessary to write about my experience at the Dawn Beach Westin.
Even before checking into the hotel, the staff were a tremendous help with their assistance with my room and also my activities/excursion inquiries. I was able to plan the recommended activities beforehand which was a great help. The check in process was quick and friendly and was immediately greeted by a manager who made sure our room was ready. Throughout the entire trip, the staff went ABOVE and BEYOND my expectations, making sure my every request was met.
Please do not listen to the negative feedback about "rough water" or "very windy". I am not sure what the reviewers are comparing this to, but the water was not rough at all during my stay and I loved the sound of the waves from my balcony. Yes, there are some light waves, but I would never even think to write a negative review about it. The wind was PERFECT as the hot sun would not have been tolerable without it. I did not break a sweat lying on the chair the whole week. Thank you wind!
I also saw negative feedback of "its so far from everything". A rental car is recommended if you want to explore the island. There is so much to do all over St Maarten, and a car is a must! I love the location as it was secluded from all the hustle and bustle of the cruise ship/tourist crowd. If you want to be in the middle of all the tourists, then this is not the best location for that. If you want to really feel like you've gotten away, and a place to take the best pictures of the sunrise, this is the BEST beach for you. You have some great food places like Mr. Busby's (the grilled lobster is the best!) a 5 min walk from the hotel
Numerous reviews about "so much seaweed". We are in nature, seaweed is a part of the ocean. The positive is that the staff cleaned the beach of the seaweed EVERY morning, so this issue is not a problem at all. The beach was clean and pristine all week long.
There were no locals bothering you on the beach selling their wears or trying to book a jetski or parasail. I have experienced this at many other resorts and islands and this does not happen at the Westin. You are just left relaxed and to yourself the whole week.
I also saw negative remarks about "aggressive time share people". I was in and out of the hotel every day and walked by the time share office maybe 6x a day. Not once my entire trip was I bothered. This is not an issues at all.
Fran at the concierge desk was the BEST concierge that I have ever dealt with. This was my first time renting a car on the island and she made sure I arrived to each of my locations with ease. She took the time to hand write directions and then followed up to make sure I enjoyed each of them.
I know with customer service, we always see the negative feedback and emails constantly. When something goes well, we expect it so we do not write about it, including myself. But I absolutely felt the need to write to you about this property and the people who work there. Because of this experience, you now have a loyal customer to the Dawn Beach Westin for LIFE.
February 15, 2015
Rated 1 out of 5 by Jim1952 "don't rent or buy a condo at Westin Dawn Beach"
we stayed at Dawn Beach with family for two weeks. The 3 bedroom Condo's are really very spacious and beautiful, the views of the ocean and beach are stunning the feel of the warm Caribbean easterly air cannot be found anywhere else plus the facilities and staff at the Hotel are excellent. However our enjoyment was completely destroyed as we were informed you they do not allow to switch the air conditioning off or open any doors or windows. What a shame! And they don't tell you that at booking time, only after they have your money. You are expected to sit in your air conditioned condo with doors and windows closed, not able to hear the sound of the ocean or feel the warm Caribbean air, you might as well stay at home. Except of course in the model sales apartment, where the double doors to the balcony and ocean view were open all the time for potential buyers to experience, at least until they made their purchase.
We were told if we leave the balcony doors open it causes condensation, mildew and damp spots in the rooms and that this causes major problems and we would be subject to additional damage costs. I do not know the reason but it must be because of poor build quality, but whatever the reason, Westin should fix it as this is not what I expect from a property bearing the Westin brand name. I could not recommend Dawn Beach Club to anyone for either rental or purchase.
February 5, 2015
Rated 4 out of 5 by WOLFESKIN Beginning was tough, but after that excellent
The beginning of our stay was quite difficult. Check in was not smooth. Apparently the name under my reservation was EVE instead of STEVE and the person checking us in could not figure this out even with the same last name. It is one of the very few stays that I was worried they actually didn't have the reservation I made. Next up, the ocean front room we got was inferior, with a closet sized balcony blocked by a wall. We spoke with David, the manager, and in short order, things got moving in the right direction. He promised to move us for the remaining four nights of our stay and sure enough to got us a very nice room with a good view and large balcony that more than made up for the first night and the check-in process.
Aura restaurant was superb from the very first night onwards and we ate there ALL five nights. Likewise, our lunches at the Oceanside restaurant were also excellent. What truly stood out, in addition to the food, and the very reasonable prices, was the superb service we received from our servers, the people who greeted us, and all of the restaurant staff. They made us feel like family. On the occasion where our steaks were overcooked, the restaurant tried hard to correct it and more than made up for it in the end.
Lastly, I would like to particularly point out that David went out of his way throughout our stay to ensure we were happy. He personally called us on our second day to be sure we were happy with our room. He was extremely professional and kind.
We didn't mind a bit that the hotel is secluded. Who cares! A great beach, wonderful view, great food, reasonable prices, a lovely oceanfront room, and very kind and attentive restaurant staff. Thank you to all. Melinda at Oceanside and all of our servers and greeters at Aura--superb!!
January 31, 2015
Rated 1 out of 5 by Karlee2015 Karlee2015
Totally messes up Reservation and NO HELP.
Reserved Ocean Front - 2 beds ... Received loading dock and mountain rock.
January 26, 2015