Rated 3 out of 5 by Patrick99 Typical great Island resort, but not Westin standards
I stayed at this hotel about a year ago for during the US Thanksgiving holiday with 2 rooms. We had some amazing expereinces and some pretty dissapointing ones, so it is hard to truly rate the hotel.
The high points: The casino was amazing! Staff was great. The bar staff was wonderful in the lobby bar. We had an issue with lost keys and the security staff was amazingly helpful and responsive, but took a long time to find a set of keys that were apparently simply left on a table by the elevator.
The low points, well, the food in the restaurants was all below par and WAY overpriced, even by NY prices. Breakfast was OK, but don't bother with resort food anywhere else other than the bars. The beach and pool arent really great, its far too windy in this part of the island, but there are so many amazing beaches within a short drive. This wasn't a major deal for us. The door staff was pretty rude and unhelpful. I walked in carrying a number of bottles of rum I had purchased to bring home, and even though there were 4 or 5 staff hanging around the door, the carpet was turned up and I tripped on it and dropped some of the rum and the bottles broke. The door people just sat there and stared and didnt move until I got up and went and asked them for help to clean it up. That was completely unexcusable. The time share people are relentless. I had one badgering me as I was still getting out of my car, let alone walking into the resort. Cool it! The TV had major issues. Apparently, they didn't pay their satelite bill, as there was a message on half of the stations blocking us from watching TV saying that they needed to pay their bill. I brought this up to the Front desk and they said they knew about it but werent able to take care of the issue, so sorry. Nothing more. That is kinda crazy.
Overall, we had a great time but it was not due to the hotel. It was pretty inexpensive and you get what you pay for. I wouldnt pay full price for this hotel, as it doesn't come close to Westin standards anywhere else.
November 7, 2014
Rated 2 out of 5 by Em96 Terrible Customer Service
The rooms and food were adequate. However, unlike the many other Westin properties we have visited, the customer service here, particularly in reservations and at the front desk was atrocious. We were extremely dismayed and disappointed, to say the least.
As an aside, the resort is located on the windward/ocean side of the island. Winds and rough Atlantic seas preclude any swimming or other water activities. I would recommend staying on the Caribbean Sea side if this is of interest to you. The alternative is an expensive cab ride ( $80.00 round trip) to get there.
I would recommend finding a different Westin property to visit. This one does not live up to the Westin Resorts reputation by any means.
February 21, 2014
Rated 3 out of 5 by Becky Good and Bad
The Dawn Beach Resort and Spa is a great resort on one hand, but disappointing on the other. We stayed in a "three" bedroom Westin Suite. The third bedroom was a sofa bed and took up the whole room when pulled out to make the bed. The suite itself was nice. The icemaker in the freezer didn't work and the freezer didn't freeze so every day we had to go get ice in the hotel. A kitchen cabinet door fell off its hinges. Anything metal (light fixtures, towel racks, etc) were rusted. There were no activities, no welcome party, no happy hour - NEVER have experienced that before.
December 22, 2011
Rated 1 out of 5 by Scott3031 Horrible mold filled $1000 condo
Room 4304 stunk of mold. The mold was so bad that is was on the matting of the picture frame. The condition of the property as a whole isn't much better with rust on many of the doors. I have pictures that I will be posting on all the major travel sites. I asked for a housekeeping manager to come to the room but no one showed. Beautiful view, Terrible Room!
January 31, 2014
Rated 1 out of 5 by TS2014 TERRIBLE Customer Service
On Thursday, March 6, 2014, My boyfriend and I arrived at the Westin Saint Maarten excited to start our trip for what was supposed to be a romantic getaway. We requested an Ocean view room and were ready to get to our hotel after a long flight.
When we arrived at the hotel, we were told by the front desk clerk that ocean view was not available and that the only room available was a first floor Resort View room. We asked if she could check for another room as that is not what we were expecting or told we would receive. She agreed to check and called the manager.
The manager asked that we have a seat as they checked other rooms. After about 20 minutes, the manager,David, came over to us in a very hostile manner(hands on his hips and all) telling us that no other rooms were available and "what we see is what we get". He then accused my boyfriend of cursing at him, though he did not, and quickly apologized when he realized he had "misheard" him.
Immediately, we decided that we were not comfortable staying there- the room issue could have been quickly resolved, but the manner in which he spoke to us was unacceptable. We told David that we no longer wanted to stay at the Westin and we would like to be refunded our money to which he quickly refused. We then asked to use the phone so we could call American Express and book another hotel-refund or no refund. After American Express heard what was taking place on other side of the phone, they quickly called and spoke to David. Whatever they said to him must have infuriated him because he appeared from the back office mad as ever.
As we were waiting to receive our confirmation number from Amex for our new hotel, David came over and told us that we needed to get off the phone because we were "running up the phone bill.", calling the need to use the phone for so long "ridiculous".
As a frequent visitor of the Westin, I was mortified and humiliated- I have never been spoken to or treated in such a manner by any establishment, especially one I was paying for. Amex requested to speak to David for a second time, this time from our end. We handed the phone to David, and after he had finished speaking to amex, quickly tried to hang up the phone, knowing we hadn't finished or gotten our confirmation number. When I asked him why he would do that knowing we weren't finished, he again said that we were running up "his" phone bill. I let him know very quickly that I would be letting SPG know about his service and practices. Thankfully we left and stayed at a far better property.
This hotel is located in a beautiful area, appears to be extremely clean, and even has a nice ambiance, but the customer service is absolutely disgusting. I don't ever plan to visit this hotel, and would not advise anyone else to while he is still employed at this property.
March 10, 2014
Rated 2 out of 5 by Goldenjet To be forthright the facility looks tired and is in need of remodeling.
The beach front is well maintained and staff were out each morning cleaning and raking the area. The pool is good condition and kept very clean.
If you are not going to this resort on an all-inclusive package be wary for they nickel and dime you for everything. In the morning the buffet breakfast was $22 per person regardless of what you wanted. If you did not have access to an automobile you were basically at the hotels mercy. Each morning I was charged for a cup of coffee when you would think it would be complimentary.
My family stayed on the first floor and we were very disappointed with conditions of the hotel. The carpet outside our room was terribly stained, pulled, and shoddy. Along with the carpet looking bad the ice machine on our floor was not operational and it was obvious that it had not been for a long time. Finally, and most distributing, was wild life inside the hotel. Lizards are one thing but roaches are something completely different. One morning in a heavily travel area outside our room a brown roach sat for at least three hours. What made matters worse was that I observed staff from the hotel walking right past the bug and basically did nothing about it until I mentioned it. Needless to say we checked every parcel of clothing and suit case for uninvited guest prior to packing up and leaving the resort.
April 29, 2012
Rated 5 out of 5 by JCSHC Excellent hotel, friendly staff and a great place for a family getaway
Stayed here with my wife and 2 young kids for 4 nights recently and enjoyed everything from the accommodations (large room and bathroom, with the heavenly king size bed, a kitchen, etc.), the friendly staff, great food and willingness from everyone who works there (from the regional GM and GM, to the cleaning staff, restaurant staff, pool staff, concierge, front desk, etc.) to make our stay as enjoyable as possible.
This was our first time staying in St. Maarten and would certainly recommend it to anyone looking to getaway for a long weekend, even if you have to bring your kids!
April 15, 2014
Rated 1 out of 5 by BP227 Don't waste your time or money
Best advise - Run, unless you enjoy the following: 1) Parking garage with car that have been broken into, and people hanging out in the garage 24/7, be careful, DON'T leave anything in car. 2) Hotel Check-in that doesn't really care if you are a SPG member or not, they just don't. 3a) Room shower with other peoples curly hair, and mold all the way around - Bring shower slippers 3b) Older pillows than what you would expect at a Westin 3c) Having to ask every day for coffee/cream sugar refill after room has been serviced by housekeeping. 3d) Construction going on in other rooms around you from mid morning till late afternoon. 4) Time share people stopping you every time you walk through the lobby, DBC staff will not leave guest along. I didn't come to St. Maarten to be bothered by sales teams on vacation. 5) No real beach - Total beach from wall to water, maybe 15 - 20 ft. 6) Extremely limited dining options on property. Swim up bar closed due to Hurricane, but they don't inform guest prior or even at check in. Steakhouse is closed - Again didn't inform guest, post on website or provide that at check in. So that leaves 1 dining option Oceans, the other "dining option", the lobby bar - Same food from Oceans. As a SPG Plat member I would expect more, I see why their pricing policy is prepaid, otherwise I would of checked out after the 1st night and gone to another resort. They want to make sure they get the guest money with no refund before you show up, otherwise that hotel would probably be empty every week.
December 6, 2014