Rated 2 out of 5 by Wiley2 This hotel was a disappointment.
The room was too hot.and could not be adjusted. Their solution was to plug in a portable fan which blew hot air around the room and created noise or pack up our suitcases and move to lower floor rm with a window, where we could listen to the traffic and airport noise .Both unacceptable.
December 7, 2013
Rated 5 out of 5 by Jimmy A great stay (June 10th)
Got upgraded to a nice size suite.
The food is very good. Best fish and chip I ever have had. Breakfast is very good and service is very prompt, great for rush in the morning.
Check-in and check-out processes are very fast and courteous.
Airport shuttle very timely.
June 14, 2012
Rated 3 out of 5 by Nelson123 Room was dirty
I got room 416. The thermostat was not working properly, and it was 27C inside. I complained, and all they did was shut the thermostat off. This made for a terrible sleep. Also there were permanent stains on the carpet, and rust stains in the toilette.
November 17, 2013
Rated 5 out of 5 by KitKat63 Home Away From Home
We were displaced because of a fire so anything familiar is great in time of need.
The room was comfortable, Marsha and her staff were ready to help us with anything we needed.
November 17, 2013
Rated 4 out of 5 by pojo always our airport hotel - great parking
Recently stayed for 2 nights 3 weeks apart
Room heat on the 11 November - very inadequate - temp at 67 F - had to get up at 3.00 am and turn the "heating" off
November 13, 2013
Rated 3 out of 5 by Jimmy About average
Stayed at the hotel for two nights.
No upgrade was given for the room.
The thermostat in the room did not work at all -- I raised the temperature to 89F degree, still felt like 65 degree. There was even a note on the wall next to the thermostat saying that "if you feel uncomfortable about the temperature in the room, please turn off the thermostat". wow, what a solution.
Breakfast buffet was great, but very pricy.
Staff is very professional and welcoming.
May 19, 2012
Rated 5 out of 5 by finner01 great service
The beds as is always the case were great. The check in experience was good also. I left early the next morning but getting a cab was not a issue. Very good experience all around.
August 24, 2012
Rated 5 out of 5 by ladiesman860 This hotel was beautiful
Staff was very friendly at the front desk.
August 21, 2012