Rated 5 out of 5 by Carlos31 Good Hotel
Overall the hotel is really nice, services are good, only disappointment was the room cleanliness.
January 27, 2014
Rated 5 out of 5 by sunnydaze Excellent Excellent Excellent
Couldn't ask for a better girls weekend. Staff was FANTASTIC. went above and beyond. Service was excellent. Location perfect for us. Rooms very comfortable. Staff sooo friendly. Food great. Late check out. An amazing customer friendly hotel.
January 20, 2014
Rated 1 out of 5 by Heather45 Too Hot
Our room was extremely hot. The thermostats can only provide heat in the winter. Our room at one point was 80 degrees! I called the front desk and said there was nothing they could do about it. We asked for another fan to be brought up. We opened the room door and blew the nice cool air from the hallway into our room for over an hour to make it more comfortable. This is unacceptable for this caliber of a hotel. Another disappointment, there are no washrooms by the pool. You need to go back to your room to use the facilities. Not good for parents with small children. No hot tub either. Not that you need it when you have a sauna for a room!
January 18, 2014
Rated 5 out of 5 by shelju stay and fly
Exceptional service to and from the airport.
Staff were friendly and helpful.
The beds are extremely comfortable.
On site restaurant very good.
Great place to stop over if flying to or from Pearson Intl. Airport.
Would definitely stay again.
January 15, 2014
Rated 2 out of 5 by Pedroboy Poor quality Westin
While the room was generally OK (except for small and dated bathroom), the elevators and hallways were not up to the Westin standard. Rarely have I seen such barren hallways, akin to a very basic Days Inn. As a gold card SPG member, I expect to stay on an SPG floor - this was not provided apparently because I was on a park-stay-fly package... Give me a break! That's a poor excuse for shabby treatment of SPG gold card members. This has never occurred to me, including at this hotel a couple of years back. To add insult to injury, I was also charged for internet in my room, although advised it would be waived.
This hotel is not trying hard enough. Would not stay there again.
January 15, 2014
Rated 3 out of 5 by deepseafisherman Needs updating
The hotel rooms are beginning to require some updating. Things are getting very used looking. Also the heating system is definitely not working properly. Although there are thermostats in each room, it is not possible to change the temperature settings. The room was much too hot with no way to cool it. There is a small portable fan supplied for cooling purposes. Not satisfactory.
January 13, 2014
Rated 5 out of 5 by mcthibeault Great staff, great service
Since 6 years, I coming to the Westin for my meeting. The staff at this hotel is friendly. When I arrive, I feel like I visit my family. On Friday and Saturday, Tony, at the front desk is so great with me. He gives an exceptional service. Also, I want to thank my people at the shuttle. They know me and call me by my name. Since 6 years, ths staff is the same so we can see that Westin treat the staf very well and we feel they're happy to be ther for us.
Thank you all and see you next month!!!
January 12, 2014
Rated 4 out of 5 by Susan1963 Business
Close proximity to airport for a quick meeting. The shuttle service was easy to use and prompt.
January 12, 2014
Rated 2 out of 5 by Jdog89 Not a Westin
Very disappointed, not to the standard we expect from a Westin.
December 31, 2013
Rated 3 out of 5 by NickL007 Nice but noisy
Stayed here due to power outage in the city. Nice 4* hotel near the airport so plane noise was expected. What wasn't expected was rowdy adult clients slamming doors, talking loudly in the hallways - all night and esp at 330am. Finally had to call the front desk. I would have expected the hotel to be monitoring this esp since they were up and down the elevators all night - perhaps that's too much to ask? Room doors need to be structured better as they all slam hard so can be heard everywhere. Deluxe rooms are all by the elevators so we opted not to upgrade. Phone handsets did not work as well as shower heads (minor but..). Parking is outdoors and $16. Location is great to walk to fast food and also The Keg. Easy highway access. Met other local who also stayed on the 9th floor and they weren't happy either. Disappointed overall and will choose another hotel next time.
December 24, 2013
Rated 4 out of 5 by Zipperekm Helping Out
Toronto was having a major snow storm to the point where we could not get to the airport to pick up our family member. Having them stay the night at the Westin, where they were safe and sound was a fantastic option.
December 16, 2013
Rated 4 out of 5 by kimmilil thankful for the sanctuary
Heading home after dropping my uncle wrestling legend Ricky "Soulman" Johnson off at his residence.The 401 was a terrible mess with dozens of accidents. I was very apprehensive about the return trip and decided to delay the drive until the morning. I pulled into The Westin and went inside to inquire about a room. The gentleman that greeted me at almost midnight was absolutely a weary travelers dream. I believe his name is Jeff. He welcomed me with a warm smile as I inquired about a room. he overlooked my appearance (exhausted and bedraggled) after being on the road for over 11 hours and graciously checked me in. I have had a few issues I the past but I am so happy that I decided to give your establishment another chance. I do a lot of traveling for work and pleasure , so do stay in quite a few hotels. Please forward my gratitude on to him as he made me feel very welcome there. Kimberley Wall
December 16, 2013
Rated 2 out of 5 by Wiley2 This hotel was a disappointment.
The room was too hot.and could not be adjusted. Their solution was to plug in a portable fan which blew hot air around the room and created noise or pack up our suitcases and move to lower floor rm with a window, where we could listen to the traffic and airport noise .Both unacceptable.
December 7, 2013
Rated 3 out of 5 by Nelson123 Room was dirty
I got room 416. The thermostat was not working properly, and it was 27C inside. I complained, and all they did was shut the thermostat off. This made for a terrible sleep. Also there were permanent stains on the carpet, and rust stains in the toilette.
November 17, 2013
Rated 5 out of 5 by KitKat63 Home Away From Home
We were displaced because of a fire so anything familiar is great in time of need.
The room was comfortable, Marsha and her staff were ready to help us with anything we needed.
November 17, 2013
Rated 4 out of 5 by pojo always our airport hotel - great parking
Recently stayed for 2 nights 3 weeks apart
Room heat on the 11 November - very inadequate - temp at 67 F - had to get up at 3.00 am and turn the "heating" off
November 13, 2013
Rated 4 out of 5 by Gibbyjr1 Heating and Airconditioning need attention
The room was extremly hot. Thormostate contral did not make a difference.
November 11, 2013
Rated 1 out of 5 by qwqwqw nasty place
awful carpets, weird green stains on the carpets in the hall ways.
the staff were super nice though!
October 28, 2013
Rated 5 out of 5 by KeeperOfMaps Great place to stay on a layover
I've stayed at the Westin Bristol Place a few times in the past. The rooms are always in top-notch condition and the staff are very friendly and helpful. This time, I arrived on a flight at 1AM and I was able to call and have the (free!) shuttle driver pick me up very quickly. He even picked me up at a different door because the signage in the airport was a little unclear. Sadly, I didn't have a chance to use any of the facilities since I had to leave about 8 hours after arriving.
October 20, 2013
Rated 5 out of 5 by Goose Home away from home.
Always clean and friendly staff.
October 17, 2013
Rated 1 out of 5 by manchendallas Very DIRTY and OLD.
This hotel is very old and dirty. It carries the Westin name but worse than many motels. I hope the Starwood group QC people can go over there and really see the facility. After pass the hotel lobby, everything go back in time, the elevator was old and beat up, the hallway is dark and dirty, the wall was unevenly patched. The room is even worse, phone wire, internet, electrical wires all dangling visible. Room is dusty and dirty. They may updated the bed and liens, but NOT the room. The house keeping certainly did not do their job to clean the room either. Room is dusty and dirty overall and the air condition is so old and LOUD-and all of them are not working properly, My husband was showed many rooms to finally find one was ok. The hair dryer was sticky and has lots of dust and human hair stick on it. I asked for another one, they brought up with another dirty one.... and they did not care whether it was dirty, they only asked me whether it works.....
I think overall, the hotel owner and management are in a different world... they do not know what is Starwood standard and they operate it like a hotel in rural India.( it probably good enough for their standard but SHOULD NOT BE the Starwood standard. I DO NOT recommand this hotel. There are many others to stay at the airport.
October 12, 2013
Rated 5 out of 5 by John59 Great Place to Stay
This hotel is close to the Airport. It is also within walking distance of many chain restaurants such as: Boston Pizza, Canyon Creek, Montana's, etc... The Deluxe King room is worth the money. It has a nice sitting area in a larger room than the Standard King.
October 11, 2013
Rated 5 out of 5 by phil69 A LOVELY SEPTEMBER
I had the pleasure of staying at the Westin Bristol for 4 weeks while on business.From check in to check out ,excellent and professional front desk people and friendly ,helpful house staff, An excellent stay.Thank you.
October 6, 2013
Rated 3 out of 5 by Mulfacados Close to Airport
Needs major upgrades to meet the Westin standards (hallways, meeting rooms, bedrooms).
October 3, 2013
Rated 2 out of 5 by jenwo needed reno
the hotel seems old and dated. I'm sure it wasn;t full but I was given a room on a floor which was in the middle of being painted.
The shuttle driver was rude.
The only re-deeming feature was the heavenly bed
October 2, 2013
Rated 2 out of 5 by Terry48 service challenges at valet and lounge
so this was not my most pleasent Westin experience. suffice to say from valet to lounge to someone trying to help me not positive. However one lady Gina made it close on a very positive note and she was understanding and very helpful. thank you Gina. I will visit again in November [and bring 6-7 of my staff] as a result of her assistance
September 29, 2013
Rated 3 out of 5 by Dave007 Poor Customer Care
There was no regular coffee in the room, they never replaced the water after the first day, and then at 12:45am someone tried to gain entry to my room with a key card twice! When I called the front desk no one seemed to care and then it turns out it was staff..... At 12:45am!! Not at all impressed!
September 19, 2013
Rated 4 out of 5 by Rogr Great value for the money
Positives - loved the dual shower heads; a great idea
- nice fresh food & variety at the buffet breakfast
- extremely comfortable bed, pillow, sheets & duvet
Negatives - bathroom was too small
- room wasn't soundproof; we were awoken by the sounds of doors closing & voices in the corridor outside the room. Would suggest changing over to doors that will close almost silently (they do exist) & trying to find a way to deaden the sound of voices in hallways.
September 18, 2013
Rated 3 out of 5 by Unhappy211 Less Than Expected from a Westin
The rooms were adequate, but temperature in the room was not controllable. Cooling was either on or off. Also common hallways on the way to the room were beaten and in need of repair and obvious mould remediation on the outer wall. Housekeeping in common hallways also lacked show of care. Garbage left by patrons was not attended to.
September 15, 2013
Rated 5 out of 5 by afa06 Very comfortable stay
Great hotel to stay as a business traveler and for family. Very friendly staff and are helpful if you have any questions. Rooms are very comfortable and hotel has an indoor pool and a large gym. Large bar and restaurant has good food. Back and forth airport transportation is provided.
September 13, 2013