Rated 5 out of 5 by Flyingtailor Aug 2014 review
Have not left a review for this hotel in 6 months but have stayed here at least 12 times maybe more. My favorite airport hotel in Toronto reason one great front desk fast and courteous reason two there own shuttle just one stop Westin Bristol Hotel!
August 19, 2014
Rated 1 out of 5 by Neige14 Bad Customer Service
Made reservations to stay at the WESTIN BRISTOL located at Pearson International Airport, Canada for July 31st through August 5th, and was given a rate of $122 per night. Drove all the way from PA to Toronto Canada only to be humiliated by TONY at the front desk who told me that I was not given the right rate. As an AARP member that was the rate quoted to me. Tony insisted that I should be charged more for the two rooms that were booked for me & my family, even though the hotel already quoted me the above said amount. Not only was TONY rude and seemed prejudiced to me but he was also loud and uncooperative. I really wanted to tell him off & move to another hotel but held my tongue due to the fact that it was Caribana, and all hotels were booked for that weekend. Tony is a horrible customer service representative, and he displays very little decorum, causing the hotel to lose customers in my opinion. Watch out for this very rude front desk clerk. Thank god that another rep named Natalia witnessed Tony's harsh behavior towards me and my family and abruptly volunteered to serve us instead. Natalia was very understanding of the situation, and apologized on Tony's behalf while I stood there with tears in my eyes because of the awful experience I had just encountered. Natalia offered a few perks that made our stay more pleasant. TONY'S ATTITUDE WILL CAUSE THIS HOTEL TO LOSE CUSTOMERS......I WILL NEVER STAY THERE AGAIN.
August 25, 2014
Rated 4 out of 5 by Michael70 Expectations Met
Very comfortable stay. The hotel is only a 5 minute shuttle from the airport and is centrally located within walking distance to several restaurants should you decide to go outside of the hotel to eat. The hotel restaurant is very good; breakfast buffet is excellent. My room was equipped with everything I expected and had ample room. I would definitely recommend this hotel to my colleagues.
August 23, 2014
Rated 4 out of 5 by tigers Good location
Easy access to highway and airport. Very helpful and friendly staff. Room was clean and had updated furnishings. Bathroom was a bit rough - back of door was dinged up and the drywall on the shower ceiling was poorly repaired. This did not impact our stay. Room was quiet with no noise even being so close to the airport.
August 11, 2014
Rated 4 out of 5 by Gordo240 Very good Hotel, Great staff and Comfy
Very comfortable hotel, Service is top notch!
Obviously a happy staff that works together to make your stay great. The only downside was that the room was too cold. Although the maintenance man tried to adjust the thermostat it didn't do much. I realize that large buiding are difficult to heat and cool especially at the end of July when hot humid weather is the norm for Southern Ontario and it was quite cool when we went through. Extra blankets were promptly delivered and it was ok.
August 1, 2014
Rated 5 out of 5 by Lynn289 This hotel had a terrific location.
I found the staff friendly and attentive. The cold drinks in the lobby upon arrival helped relieve the stress of the travel required to get to the hotel. I found my stay comfortable and relaxing after a day of meetings.
July 29, 2014
Rated 5 out of 5 by Jimtraveller A great stay (June 10th)
Got upgraded to a nice size suite.
The food is very good. Best fish and chip I ever have had. Breakfast is very good and service is very prompt, great for rush in the morning.
Check-in and check-out processes are very fast and courteous.
Airport shuttle very timely.
June 14, 2012
Rated 5 out of 5 by Flyingtailor Feb 1st review
I have not left a review for this hotel in 6 months and have stayed here at least 10 times. Love this hotel for all the reasons I have stated before great staff there own shuttle. My home away from home.
February 4, 2014