Rated 4 out of 5 by DocHarv On The Way to Being Great
This Platinum traveler has stayed at the Westin Bristol Place about ten times, and I now approach it with realistic expectations. So, I balance out the occasional inconvenience against the many positives. Because there are many more positives than negatives, this hotel is a frequent SPG favorite when by the airport on business or leisure travel.
Let's start with the good things. The staff quality ranges from very good to great, which means that many basic problems you might have at other hotels never seem to happen here. The Platinum breakfast option is way better than it should be, and the buffet staff are diligent, professional, and friendly - not always the case at other properties. The rooms, well, many of them are dated. But, it seems that the hotel is remodeling, which is a good thing. Further, if you're somebody who gets frequently upgraded, you'll find the room sizes to be more than enough, and the suites to have an array of amenities that many other Westin suites do not.
So it's grown on me over time. A few months ago, like another reviewer, I had an Air Canada flight canceled, and rather than take the free voucher, I paid out of pocket for the Westin. And, as always, I felt like it was an excellent value, which, under the circumstances, was important - since my other option was free! A quick walk down the road also opened up a fun set of nighttime dining options - which means you're not just confined to the hotel's evening choices if you're looking for something different.
There are issues. The infrequent HVAC problems are real, and it is a conundrum why the hotel can't solve them. The parking gates are *still* terrible, as others have noted, and I can't figure out why the hotel can't solve those problems either. But if it's not the dead of winter and you're not rushing out of the parking lot, pound for pound, you'll be extremely pleased with the quality of your stay and the value of the experience compared to nearby alternatives.
I think of the Westin Bristol Place like an annoying younger brother who brought home a B+ or two, when he could have easily earned straight A's. The Westin Bristol Place isn't perfect, but it really could be. And so maybe with enough encouragement it will focus on those two remaining B+ issues so it can make all of us in the SPG family even happier to come back again.
June 16, 2016
Rated 1 out of 5 by NH2016 Not what I would expect from a Westin Hotel
I unexpectedly had to stay near the Toronto airport after a missed connecting flight. The airline gave me a complimentary hotel, but after an unpleasant experience with Air Canada, I didn't want to take my chances with the type of hotel they would provide. Fortunately (I thought) there was a Westin nearby. When I arrived at 10:00PM, there was construction in the lobby near the restaurant. The staff was nice and accommodating, but the hotel in general was in disrepair and in much need of renovation. All of the halls were marked and roughed up. My room had a couple of large dark stains on the floor. Items from the previous guest were left under the bed. It was just drab, dusty and very much used. Not what I would expect from a Westin, nor for the price! I had incidentally just stayed in the Westin in Montreal and had a very nice experience. You can do better than that, Westin!
May 8, 2016
Rated 4 out of 5 by JoJo16 This hotel has great staff
The staff at the front desk are friendly and profession.
If you need any assistance ask for Lucky-he is amazing
April 22, 2016
Rated 5 out of 5 by Flyingtailor My April 2016 Review
I have stayed here at least 10 times since my last review of this hotel in Nov 2015. Love this hotel feels like home I really feel like I belong.
Great front desk best Shuttle service at YYZ airport having there own shuttle makes it so convenient drivers and front door staff are very polite and friendly and fast.
PS also there newly renovated rooms are very fresh and chic my favorite Airport Hotel!
April 15, 2016
Rated 5 out of 5 by Dan1895 Room and Conference were great
My wife and I stayed at the hotel as part of a conference we were working at. The room was newly renovated and was very clean and comfortable. They allow pets at no extra charge and even provide food and water dish, doggy welcome mat, and a doggy bed. Staff was very helpful throughout the event. I worked specifically with the AV techs and they were very professional. I would definitely recommend this hotel if you wanted to hold an event of some sort.
April 3, 2016
Rated 4 out of 5 by Krisjamesmc Forever Westin
westin is my preferred brand when traveling mainly because of the beds. Hotel met my expectations brand wise however, the room was pretty worn down (sink separated from the counter, carpet, etc.) They kindly informed us they were undergoing renovations though. Didn't really worry about the facilities because my friends & I were out downtown most of the weekend, but after a long day of traveling and walking, we couldn't wait to crash. We were a bit disappointed with the quality of the heavenly beds. Woke up with pretty bad back pain each morning. Hopefully the renovations will include brand new heavenly beds for this property. There's a lot of potential in this property as the staff was pretty accommodating & rooms were quiet.
February 17, 2016
Rated 2 out of 5 by bigal276 Used to be good Hotel
This used to be a great Hotel. I am a frequent visitor, generally one night a month with a weeks parking. But the last 3 visits in a row have been disappointing, and although I'm a big believer in things happen 3 in a row is a trend. Now reception staff have always been nice and helpful and rooms are generally clean. Beds are of good quality and comfortable. Location is close to the airport and some decent restaurants near by for our groups to eat at. But we have had issues lately with room temperatures, it seems like in the winter the thermostats are locked to not allow air conditioning. the last two times we have not been able to get our room temp below 21, and with the rooms temps naturally rising this time we saw our room hit 23.5 which made it hard for us to sleep even without blankets. At that temp with no air movement and no cooling it got very uncomfortable. The other problem is exiting the parking lot, the cards they give you never works. The last couple times I have had to back out from the gate go inside and get a different card. This time when checking in the reception told me if it didn't work this time just press the green button and tell them over the speaker it wont work. So this time when the card didn't work again I pressed the button and the girl asked my name and told me she didn't have a reservation for me and wouldn't open the gate. At that point there was another card behind me honking at me so I couldn't back out. So I explained to her that I did have a reservation and that she needed to open the gate and she finally did, it was VERY frustrating. Also never had this problem before but this trip the advertised "first come first serve" shuttle turned our group of 4 back and told us to wait for the next shuttle so they could take a group of 6 that better fit in the van. Although this kind of makes sense for logistics we arrived 25 minutes before the shuttle we wanted and were ahead of the other group, so in a first come first serve scenario (which they preach when your checking in) we should have been on that shuttle. This did rush our morning as we had already chosen a late enough shuttle for our departure time, upsetting when you get to the lobby before everyone else and you DONT get on!
Overall although I have been a long time supporter on this hotel we will personally not be back to this hotel for our trip next month in February. And I plan on sharing my concerns with our company about not booking company trips there anymore either.
January 14, 2016
Rated 3 out of 5 by Peka100 There is no free internet included
The rooms are very comfortable and clean. The staff is always very helpful! It is close to the airport and has a great airport shuttle to and from there. If you need to use internet you must pay extra for it or sit in the lobby .today in Canada it should be included!
December 30, 2015