Rated 3 out of 5 by B2fil Did not meet the standards of a good hotel
While overall the stay was OK, there were lots of small issues that irritated. Lattes were not available in the restaurant, the bar was closed for private functions 3 nights in a row, wireless access was difficult to the point of useless, no in room movie rentals... All actually relatively small issues, but the end result was a stay that was disappointing.
March 7, 2013
Rated 4 out of 5 by Chiumama This hotel has a great iocation.
My husband and I stayed at the Westin over Christmas break with our two children who are in their early 20s. The location is perfect for walking to Mallory Square and Duval St. People come to see the sunset everynight at the hotel's promenade area, which was just steps away from our room. The rooms are a nice size and were kept very clean. I am a gold SPG member and read the reviews before we booked, but when we got there, I was told that there was no SPG floor and breakfast was not included with our stay. They did give us a room that showed a partial water view. on the 1st floor, next to the Aquarium, but we didn't really get any special SPG treatment. We rented scooters for the week and were told the cost was $11.00 p/day to park them so, after 2 nights we found a free spot at the back of a lot that was next to the statue park at the edge of the hotel's premises. I would stay at this hotel again and would recommend to friends.
December 31, 2011
Rated 5 out of 5 by Ron1971 Great Key West Vacation
This was the first time we stayed at this location, but it will not be the last. Was able to walk to everything very easily. Great weekend can't wait to return.
September 24, 2013
Rated 5 out of 5 by Lesia Great place to stay
The Westin Resort & Marina is centrally located in Key West. The hotel is absolutely the best in comfort, cleanliness, and location. Don't forget to take the ferry to Sunset key for an all day beach day. It is awesome!! The staff at the hotel are courteous and very helpful. I will most definetely come back again. Thank you for making our stay wonderful.
August 22, 2012
Rated 4 out of 5 by DOE1 Great Location
This hotel is in a perfect location in Key West. The staff were professional and efficient. Overall the facilities were in excellent condition, however in our room the door to the toilet/shower room was broken, the toilet tissue holder was broken and the door to the patio would not open. The TV did not work, but we received immediate service to fix it.
January 19, 2013
Rated 4 out of 5 by Lynnsc Nice Staff
The staff tried to be accommodating, ,but had great trouble with giving us a key that worked in the hallway. We had to get new keys EVERYDAY of our stay. It was quite annoying, probably to the staff too. They were punctual and friendly, but it was still bothersome not being able to go to our room on our schedule. Other than that, everything was great.
January 23, 2013
Rated 5 out of 5 by Carnetta Room with a View
The car was taken and we never saw it till we left.On checking in, that was easy smooth and enjoyable. We had what I had requested in many phone calls from the UK to the hotel, always late at night for me due to the hours difference and business.On my original booking I saw Pool Side on the confirmation. Wrong! So if you go here always check, it's a Sunset Resort. The room was magnificent, ground floor and access through patio doors to the grass porch. A bit overlooked as you are on the square but I am not shy so it worked well. The sunset was overwhelming, when it set we all clapped. Access to everything its all on your doorstep. Duval St was a buzzy place and the restaurants are fantastic.didn't try the hotel food buy it smelt wonderful. Un known and never mentioned to us at check in, there was a wedding scheduled for the following day so a tent was erected right outside our window/patio the following morning for that evening and left there the day after that.Sunset and any other sea view-view Gone for the rest of the holiday. Mind you The Bride and Groom with their guests all looked wonderful, got some great photos and my Facebook friends said did We enjoy the wedding. I made my feelings known. I spoke with the Manager Privately. Sometimes these moments cannot be rewarded. He understood. We saw the Bride on Check out and we complimented her of how wonderful she and the groom looked. It was a great experience thank you Westin. We will be back, I know it.
October 17, 2013
Rated 1 out of 5 by Johnxx13 What ocean view???
Not impressed with the ocean view room. Given the fact we were charged extra $, we had cruise ships docked outside during the days and receptions and party tents outside the room 3 nights. Never had the opportunity to use the balcony or enjoy the view (if there was one). Visit the Keys every year and this was my first (and last) stay at the Westin.
November 21, 2012
Rated 5 out of 5 by Oren2013 Great Hotel in Little Paradise
The hotel was great experience, must visit Sunset Key in Key West,
Great staff, everything we needed was answered instantly. I am fortune to live in FL, so I will be back. Duty manager at afternoon/Night was very helpful, all smiley employees, somebody in upper management must be doing something right.
August 3, 2013
Rated 5 out of 5 by Russ123 great stay
September 26, 2013
Rated 4 out of 5 by dance5678 The hotel is wonderful except for the front desk staff.
Front desk was the most unhelpful staff, I have ever encountered.
October 1, 2013
Rated 5 out of 5 by Nramire2 Great Location
The hotel is in the middle of the action. We had a beautiful ocean view room where we could see the sunset. The front office staff surprised us with a plate of chocolate strawberries upon our arrival. We had dinner at Latitudes, now one of my favorite restaurants. One downside was that the room was not ready and we waited for about 2 hrs.
December 24, 2012
Rated 5 out of 5 by TravelGuruKEN The Best Tropical Getaway without Leaving US Mainland
Westin Key West Resort is so easy to reach yet you feel so far away from it all.
The resort's pier provides the best views of Key West's world renowned sunsets.
The hotel is managed by industry all-stars including Diane, Alberto, Amy, Ross. Mike and Sveltana are just two of the many responsive front desk & concierge team members.
April 23, 2013
Rated 3 out of 5 by BillTWA Disappointment with Dry Cleaning Service
I hung one shirt on my door for pick-up by 7:30 AM for same day service. It was Friday and I was leaving on Sunday with no dry cleaning service Saturday or Sunday. I returned to the room 10:00 AM and called the front desk since my shirt wasn't picked up. They sent someone and said that they would make sure that it would make it back that evening. I called on Saturday and talked to someone on Sunday and they said they would overnight the shirt to my next hotel on Monday. I was told that the shirt couldn't be found. On Monday someone called me and told me they found my shirt but suggested they send it to my home address. I agreed and the shirt arrived 11 days latter. It was in the bag that I left on my door and it had never been dry cleaned. The stain was now set in and the dry cleaner couldn't resolve. My problem is the shirt never made it to the dry cleaner and no one could find it. It is a Tommy Bahama shirt which is expensive. I am very disappointed.
November 8, 2011
Rated 5 out of 5 by Kathyk62 Great location
Great location, right on the water with marina on premises. Can see sunset from the hotel or steps from Mallory Square activites. Mel Fischer museum across the street and 2 blocks from Sloppy Joes. Staff was friendly, used concierge for snorkeling trip, very helpful and courteous, also gave us an excellent breakfast recommendation.
January 1, 2013
Rated 5 out of 5 by Jud28 Hotel staff & location were great.
We have stayed here twice in Key West, location is great for Mallory Square & Old Town. My only complaints are the cruise ships blocking the view of the water, paper not delivered to door in morning. Great place to stay. PS Maid needs tonmove furniture & vacuum, I found cheerios under bench when I moved it to retrieve something.
December 15, 2012
Rated 5 out of 5 by pepec Fabulous amenities, location and staff!
Many thanks for a great many positive experiences while staying at your hotel.
The friendly people who served us dinner and breakfast were amazing in how they
try to please. This is true for your people at the reservation/check-in desk. They all prove to be highly professional when dealing with your clients.
June 25, 2013
Rated 5 out of 5 by nan22 Perfect stay
Very nice well kept grounds and room. We had a little issue getting our key to work at the fitness center, but the front desk sent someone to give a hand ASAP. Everyone was very friendly and the property was very clean. It was our 22nd Anniversary they sent us a fruit bowl what a nice surprise. We will definitely be back.
February 25, 2013
Rated 5 out of 5 by Patrick13 great visit-great staff
Everything was great and the staff very helpful and polite. Location was perfect for not having to drive for meals & attractions. Repairs were being done in main bldg, but was done with guest convenience in mind-no problem. Would use a Westin hotel again.
August 14, 2013
Rated 3 out of 5 by PAC1 Key west trip
Stayed one night at the hotel. Was glad we only booked for the one night. was not terrible. Beds were comfortable. room was small but clean and more like motel than hotel. Valet very personable. Front desk- depended on employee. Not rude just some were indifferent. Restaurant breakfast was very good and reasonably priced.
July 30, 2012
Rated 5 out of 5 by SeaSIx Beautiful Resort in a Great Location!
The valet staff missed the boat unloading my car, but the front desk was outstanding. I got a great 1 bedroom suite with an Ocean view and 2 bathrooms. Great room! The restaurant 245 Bistro was outstanding. The daily housekeeping was perfect. Wifi was a bit weak and slow, but got us by. We will gladly stay here again.
March 30, 2013
Rated 5 out of 5 by Diane49 Everything was first class!
This was one of the best trips my husband and I have taken and we've taken quite a few. Upon arrival, we were welcomed with a beautiful basket filled with assorted cheeses and crackers. The food, accomodations, location, and I cannot say enough about the staff had exceeded our expectations. We will definitely return!!!
October 25, 2012
Rated 5 out of 5 by Duck Our Favorite Getaway
We love this place. We've stayed here at least 15 times over the past 10 years. The facilities are great, the staff is very professional and the location is unbeatable. You can walk to everything but it's far enough away to be quiet and peaceful. And, Wassili, the bartender, makes the best Mojito's in town.
May 28, 2013
Rated 5 out of 5 by Ryan71 Amazing Hotel & Staff
One of the best hotel experiences. Staff, restaurants, spa, hotel room had a ceiling fan! The AC was able to go ice cold as I sleep with it cold. Best bed ever. Not to mention the best hotel shower. I have never seen water pressure like that in a hotel. Great job ! I live in Florida and will be back soon!
May 29, 2013
Rated 5 out of 5 by Sandy1 Heavenly
Everything about our 11 night stay was perfect. Our room was upgraded to an ocean view and we loved it. The staff was welcoming, accommodating and friendly. We have been coming here for a few years every winter and will be back next year. We are home now and still feeling the relaxed mood the Westin helped create.
February 7, 2013
Rated 3 out of 5 by Linda02 Suite room Key West
Used double points for suite ,waste of points. Suite old and outdated and not very comfortable feeling.quite disappointed I wasted the points for room upgrade,ocean view a stretch at best ,suite old ,lots of wasted space and room felt cold and uncomfortable as layout of room forced air conditioning on top of you.
February 28, 2013
Rated 5 out of 5 by sanmar23 Great Location Great Hotel
The Key West Westin is in a perfect location to see Key West on foot. You are close to all the main attractions including Duval Street as well as the Sunset Celebration at Mallory Square. The hotel is clean and beautiful with lots of great amenities! I would highly recommend this hotel and would stay there again!
November 26, 2012
Rated 4 out of 5 by FirstTimer EXPECTED MORE
For the price I was expecting a luxury hotel. It felt more like a weekend beach house rental that had seen too many visitors. Generic furnishings and a bathroom that is so small you could not turn around. We were shocked to hear that the property was only 12 years old and had recently undergone a renovation.
October 17, 2012
Rated 5 out of 5 by fred1528 Excellent facilities
Excellent facilities and very courteous and efficient staff throughout
September 21, 2013
Rated 1 out of 5 by Sheepy This hotel did not keep the promises made to me
I was promised an ocean view room and paid a premium room rate. My room was not an ocean view. It was on the side of the hotel. All we could see, for 6 nights and 7 days was the side of a 3 deck yacht. This yacht was in the first slip as close to the hotel as possible. It blocked the view of the little bit of ocean we could see, the entire marina and the sunset every evening. When I called to complain two days later (we were told the yacht would be leaving after 2 days which it did not.), I was told the manager would get back to me and I heard from no one. When I conplained upon checkout, the manager was distant and he said the most he could offer me was $200 off my bill. That amounted to a 50% credit for one night! This is totally unexceptable and very unprofessional for a Westin hotel. I will nver stay at that hotel again unless I am fairly compensated. Fairly compensated to me would be I pay for 3 nights and you comp the other 3 nights. I expect to hear from someone very soon.
January 25, 2013