Rated 5 out of 5 by RuZu67 Second time is a charm
This is my second stay at Westin in Key West. I've stayed at the W in the DC area and have been extremely satisfied at both hotels. thank you all for an enjoyable experience.
June 24, 2013
Rated 2 out of 5 by Sam4222 Not up to Westin standard
Hotel very dated and in desperate need of updating...had to switch rooms as our pool/garden view became a view of the Aquarium ( next door) rusted AC unit and their maintenance area..got switched to our pool/garden area after taking our luggage up to the new room...carpet was stained and sliding bathroom door did not function and had to call maintenance to repair along with the room safe that did not function after a day...elevator paneling was scratched and mirrors were dirty and smeared the whole time we were there..no housekeeping saw it I guess...one day we rode the elevator with housekeeper that had a blue tub of dirty linens....and we had to make room for dirty laundry..when we were leaving on our final day we stood at the outside kiosk to get a taxi to the airport and was ignored and left standing by ourselves....finally had to go into the lobby and have the front desk call a taxi for us..the marina was lovely and the pool bar staffer David was most accomodating...for the rest of the staff that you would see and say 'Good Morning'..no reply....other Westins where have stayed at in resort areas are exceptional...sad to say..not this one...
August 16, 2013
Rated 5 out of 5 by JMKEVGG Room Service
I visit this hotel whenever I can. I've stayed for both business and pleasure. The room service is excellent (expecially the evening staff!). The Cesar Salad is excellent.
July 1, 2013
Rated 4 out of 5 by jaime1 4 of july stay
the wall air conditioner was very loud and did not let us sleep well.
the handheld phone battery did not work for more than 1 minute without turning off.
July 8, 2013
Rated 5 out of 5 by cfitz Wonderful experience
We had a great week in Key West at the Westin. The hotel is in the best location next to Mallory Square, quiet on the property, but only 2 blocks from all the action of Duval St.
February 8, 2013
Rated 3 out of 5 by CLB0208 earlier house keeping
House keeping knocked on our door at 8:45am to see if we had left yet and woke both my husband and I up. I feel that is too early to be trying to rush people out of their rooms.
October 25, 2012
Rated 5 out of 5 by RugbyGuy Wonderful Westin
Chose hotel on son's recommendation.
Exceeded expectations. Great location.
Excellent attentive staff.
Well kept grounds.
January 9, 2013
Rated 4 out of 5 by Katren Great Location - Hotel needs more WOW
This hotel has a fantastic location, which is almost reason enough to stay here again (and I will). However I was left a little disappointed with the quality of the room.
August 7, 2012
Rated 5 out of 5 by mls89015 Great location
Within walking distance to Mallory Square which is a big plus as trying to find a parking place in Key West is difficult.
Staff was very attentive, room was very nice.
November 26, 2012
Rated 5 out of 5 by tom80 January 2013 stay
Had a wonderful room overlooking the marina. The hotel has the best location in Key West! Make sure you see "The Cat Man" show on Mallory Square right after sunset.
February 7, 2013
Rated 4 out of 5 by richard1755 this hotels features are good
This hotel is a very good one I love staying at the westin I have stayed at several westins and they have all met or exceeded my expectations
July 13, 2013
Rated 4 out of 5 by robert There is something lacking at the front desk
I think the front desk could have been more attentive to the needs of their guests, especially a platinum member who couldn't get upgraded,(that's understandable), couldn't use the $10 minibar gift, as there was none and it was disallowed in the gift shop,,,apparently could only be used by room service(not explained till later, and could not get a 12-1 Pm checkout after an in house charge for a fish charter that ended at 12..request to shower before checkout. When I called again in the morning I was given the a 12:30 checkout which was great. The hotel was great, location fantastic, access to their Marina was extremely convenient, the bistro 245 excellent food, service and price. We just fell that the fornt desk fell short as they boasted 56 Platinum members checked in and later over 100 checked in, which tied their hands to accommodate any favors. We almost canceled the fishing trip until the platinum desk (tel.) suggessted we could shower in the health club,,we didn't know they had one,, but we got the late checkout as it turned out. Otherwise high praise for all the staff from concierge to housekeeping to food service.
November 29, 2011
Rated 5 out of 5 by CTgirl54 best location in Keys
Wonderful facility on the water. Service was excellent. They even served fruit kabobs while I was by the pool. Food was cooked to perfection. Highly recommend.
January 30, 2012
Rated 1 out of 5 by Keri Poor service
Awful service, below expectations for a westin resort. I think corporate needs to provide training at this property. The staff is not focused on the client.
April 3, 2013
Rated 5 out of 5 by FishingChris Birthday Celebration
Had a wonderful stay with my daughter for my birthday! The hotel provided a special treat in our room upon arrival. Very thoughtful. Plan on coming back soon!
December 13, 2012
Rated 5 out of 5 by Carnetta Room with a View
The car was taken and we never saw it till we left.On checking in, that was easy smooth and enjoyable. We had what I had requested in many phone calls from the UK to the hotel, always late at night for me due to the hours difference and business.On my original booking I saw Pool Side on the confirmation. Wrong! So if you go here always check, it's a Sunset Resort. The room was magnificent, ground floor and access through patio doors to the grass porch. A bit overlooked as you are on the square but I am not shy so it worked well. The sunset was overwhelming, when it set we all clapped. Access to everything its all on your doorstep. Duval St was a buzzy place and the restaurants are fantastic.didn't try the hotel food buy it smelt wonderful. Un known and never mentioned to us at check in, there was a wedding scheduled for the following day so a tent was erected right outside our window/patio the following morning for that evening and left there the day after that.Sunset and any other sea view-view Gone for the rest of the holiday. Mind you The Bride and Groom with their guests all looked wonderful, got some great photos and my Facebook friends said did We enjoy the wedding. I made my feelings known. I spoke with the Manager Privately. Sometimes these moments cannot be rewarded. He understood. We saw the Bride on Check out and we complimented her of how wonderful she and the groom looked. It was a great experience thank you Westin. We will be back, I know it.
October 17, 2013
Rated 5 out of 5 by Christy23 Great hotel!
Love the hotel & location. My room was nice but I was given a handicap assesibility room that was a little uncomfortable for me. The bed however is AMAZING!
January 15, 2013
Rated 3 out of 5 by Brian Mixed
Very good location. Second room smelled like dog. 35th anniversry. Was suppose to be ocen front not harbor view. Maid service was not at requested time.
April 30, 2013
Rated 5 out of 5 by Diane123 Best location
We go to Key West 3 times a year and ALWAYS stay at the Westin. It is the best location - close enough to everything but far enough away from the noise.
November 4, 2012
Rated 4 out of 5 by joe45 lousy room
As a Platinum member with my wife I had a room that looked into a tree and below had huge plastic containers that were being loaded all day with laundry
July 25, 2012
Rated 1 out of 5 by olson04 Staff
Staff has been great everytime I have stayed at this resort - very helpful and always willing to assist with any need.
July 26, 2013
Rated 2 out of 5 by Lib456 Stay at the westin
Recently stayed at the Westin in KeyWest. Great location BUT things broken. E.g, couldn't connect the to the wi-fi, tv didn't work. Staff was subpar.
April 6, 2013
Rated 5 out of 5 by Athen Beautiful comfort with friendly professional staff
We had lobster quesadillas and mojitos at sunset pier. It was delicious and a great value. A great location to watch the sunset action or just relax.
January 24, 2013
Rated 3 out of 5 by jonG77 common area interior was not clean
The guest elevators and vestibules were quite dirty during our stay. In addition, the fitness center needed attention in the cleanliness department.
December 28, 2011
Rated 1 out of 5 by cala westin key west
Was given smoking room when one was not requested. Very noisy at night. Check in procedure was not well done. Service at restaurant was very slow.
March 14, 2013
Rated 4 out of 5 by Ncarolina this hotel has a small pool
We were very disappointed with the pool area of this large hotel.
Even though we paid extra for the 'view" it was often blocked by cruise ships.
March 26, 2013
Rated 5 out of 5 by Fernando69 Great Location and excelent management
People friendly and even if we started with a problem, the management was very competent on how to solve it and made our stay a great experience.
August 4, 2012
Rated 5 out of 5 by Mary8 Bistro 245
Food was exceptional! We had dinner two nights and breakfast every morning. Everything was delicious and staff was very friendly and welcoming.
July 19, 2012
Rated 5 out of 5 by Mehmet This is an awesome place.
We've liked the hotel very much as well as Key West is an awesome place to be. I'll be recommending this place to my friends back in Turkey.
August 23, 2012
Rated 5 out of 5 by JHE2013 Comfort
We've stayed at great hotels where the bedding/pillows just didn't let us rest comfortably. Not so here.
July 26, 2013