Rated 5 out of 5 by Baltimorefans Love staying here
We love everything about this Westin and have stayed here many times... The only thing I would change is the new resin chairs by the pool as they are uncomfortable. The old ones were much better.
February 6, 2013
Rated 4 out of 5 by JohnIV This hotel has a great location in old town
This hotel has a great location in old town and is well maintained, but some of the staff seem to operate on island time - especially in the restaurant.
June 22, 2014
Rated 4 out of 5 by Lori51 Spring break
We loved the location of our hotel. It was walking distance to all restaurants and attractions, yet it was quiet and very peaceful. I would definitely return to the Westin, Key West.
April 23, 2014
Rated 5 out of 5 by emsunset Great location & great staff
My wife and I had a great first visit to the Key West Westin. Front desk was very accomadating moving us to a room with an ocean view. In the heart of the action. Definitely would stay again.
June 4, 2013
Rated 5 out of 5 by BruceandEllen380 Wonderful place to stay
My wife wrote a review earlier and forgot to mention we celebrated our anniversary while we were there. Great place, outstanding staff! Our second stay at this location. We will be returning.
May 4, 2013
Rated 3 out of 5 by Mary our honeymoon at westin key west
We spent 5 nights at Westin resort and Marina Key west for our honeymoon. The staff was excellent, professional, accomadating and friendly. We could not have asked for any better staff. The Westin restaurant was fabulous. We ate there several times and it was some of the best food we had during our visit to Key West.
However, we were extremely upset over the noise level at the hotel. We were in room 318 which faced the marina. Between the pressure washer, the air compressor, the power drills, the workers replacing the decking, loud music playing at 7am in the morning....we were not happy. I called the front desk and complained but nothing changed. Sleep was not easy at Westin
MOSTLY our honeymoon trip was ruined due to the daily docking of huge cruise ships right outside our hotel. This completly blocked our view of the ocean the entire day, EVERY day, until around 5pm when the ships left. It was ridiculous. We had to leave the hotel to see the ocean. Do not stay at this hotel if you want a quiet, relaxing vacation with a view of the ocean. on our visit to Key West we will stay somewhere else.
May 5, 2013
Rated 3 out of 5 by GP39 Room View
I was VERY disappointed as were the other 9 people who came with me. When I ask for and pay for an Ocean View room I did not expect to see cruise ships parked outside my window everyday.
January 16, 2014
Rated 4 out of 5 by Carhartt Decent Westin
Decent Westin property overall. Rooms are well appointed and clean. Property is close to everything. Wifi is non existent or poor at best so plan ahead.
June 12, 2014
Rated 5 out of 5 by dtdisney Friendly Place and excellant facilities
This hotel is the best property on Key West. I have tried others on visits to Key West and the location and the resort are second to none in Key West. Very friendly staff and helpful.
May 19, 2013
Rated 5 out of 5 by ID5630 This hotel has caring staff
The staff at the concierge helped us have a magical weekend! They did small things that made a huge difference. The room view was great, overlooking the marina.
May 29, 2014
Rated 5 out of 5 by sandrita Mr Albert, manager
The initial room issued was terrible. There was no view. However, Albert was able to find us another one much better view and made our stay most enjoyable. The staff is very helpful.
September 30, 2013
Rated 5 out of 5 by jennmell Perfect Location. Great Staff
The hotel is located close to everything! It is very well maintained.
The staff were all attentive and seemed to enjoy where they work which in turn made our stay very comfortable.
June 8, 2013
Rated 5 out of 5 by cfitz Wonderful experience
We had a great week in Key West at the Westin. The hotel is in the best location next to Mallory Square, quiet on the property, but only 2 blocks from all the action of Duval St.
February 8, 2013
Rated 3 out of 5 by CLB0208 earlier house keeping
House keeping knocked on our door at 8:45am to see if we had left yet and woke both my husband and I up. I feel that is too early to be trying to rush people out of their rooms.
October 25, 2012
Rated 5 out of 5 by Holidaze101 Location Location
As mentioned great location & amenities.
Make sure to dine at Latitudes on the island, very romantic.
Excellent poolside service & sunset bar is nice too.
October 2, 2013
Rated 5 out of 5 by RuZu67 Second time is a charm
This is my second stay at Westin in Key West. I've stayed at the W in the DC area and have been extremely satisfied at both hotels. thank you all for an enjoyable experience.
June 24, 2013
Rated 5 out of 5 by JMKEVGG Room Service
I visit this hotel whenever I can. I've stayed for both business and pleasure. The room service is excellent (expecially the evening staff!). The Cesar Salad is excellent.
July 1, 2013
Rated 4 out of 5 by stanley148 great location
room was not ready at 4pm,powerwashing went on all day outside our room,carpets dirty...not vacumed once during our stay.landscaping and maintenance outside on another day
August 5, 2013
Rated 5 out of 5 by RugbyGuy Wonderful Westin
Chose hotel on son's recommendation.
Exceeded expectations. Great location.
Excellent attentive staff.
Well kept grounds.
January 9, 2013
Rated 4 out of 5 by Katren Great Location - Hotel needs more WOW
This hotel has a fantastic location, which is almost reason enough to stay here again (and I will). However I was left a little disappointed with the quality of the room.
August 7, 2012
Rated 5 out of 5 Best hotel in Key West
This was our 6th year to spend my birthday at the Westin. It is the very best. The location and everything else is unsurpassed. I am already looking forward to next year
December 13, 2013
Rated 5 out of 5 by mls89015 Great location
Within walking distance to Mallory Square which is a big plus as trying to find a parking place in Key West is difficult.
Staff was very attentive, room was very nice.
November 26, 2012
Rated 5 out of 5 by Joe222 Great get away
Wonderful location, staff and amenities. From check-in to check-out (restaurant, pool service, bars) we were treating great.
June 21, 2014
Rated 5 out of 5 by Joed44 Amenities are first class
We thoroughly enjoyed the comforts of the Westin in Key West and wouild stay there again. It is close to Duval Street, and near the museums we wanted to visit.
April 6, 2014
Rated 5 out of 5 by tom80 January 2013 stay
Had a wonderful room overlooking the marina. The hotel has the best location in Key West! Make sure you see "The Cat Man" show on Mallory Square right after sunset.
February 7, 2013
Rated 4 out of 5 by jaime1 4 of july stay
the wall air conditioner was very loud and did not let us sleep well.
the handheld phone battery did not work for more than 1 minute without turning off.
July 8, 2013
Rated 5 out of 5 by tr123 Comfort / food
Great bed and pillows! awesome breakfast, especially the grilled chicken cheese egg sandwich with arugula salad and dressing! Fruit platter was beautiful.
April 15, 2014
Rated 5 out of 5 by jw4657 Very fine hotel
This hotel has the overall theme of a real vacation. All of the staff were very courteous and professional. Thank You for a wonderful experience.
March 24, 2014
Rated 4 out of 5 by robert There is something lacking at the front desk
I think the front desk could have been more attentive to the needs of their guests, especially a platinum member who couldn't get upgraded,(that's understandable), couldn't use the $10 minibar gift, as there was none and it was disallowed in the gift shop,,,apparently could only be used by room service(not explained till later, and could not get a 12-1 Pm checkout after an in house charge for a fish charter that ended at 12..request to shower before checkout. When I called again in the morning I was given the a 12:30 checkout which was great. The hotel was great, location fantastic, access to their Marina was extremely convenient, the bistro 245 excellent food, service and price. We just fell that the fornt desk fell short as they boasted 56 Platinum members checked in and later over 100 checked in, which tied their hands to accommodate any favors. We almost canceled the fishing trip until the platinum desk (tel.) suggessted we could shower in the health club,,we didn't know they had one,, but we got the late checkout as it turned out. Otherwise high praise for all the staff from concierge to housekeeping to food service.
November 29, 2011
Rated 5 out of 5 by Ron1971 Great Key West Vacation
This was the first time we stayed at this location, but it will not be the last. Was able to walk to everything very easily. Great weekend can't wait to return.
September 24, 2013