Rated 5 out of 5 by Tonyoh Location ,Location ,Location
Perfect spot to be to walk to all sites and fabulous views. I didn't mind that the Cruise Ships completely blocked the view when they arrived because they depart about the same time you get back to room. Convenient to everything. Very memorable trip .
June 28, 2014
Rated 5 out of 5 by Keysgirl Wonderful Anniversary
We just returned to Wisconsin from a long weekend in Key West and LOVED the Westin. This was our second visit to this hotel and we enjoyed our ocean front room! We got a nice surprise on our anniversary and the staff was the friendliest I have run into in Key West. The view was beautiful, the room was comfortable and the amenities were plentiful! The restaurant was delicious and don't miss the CATMAN!
June 18, 2014
Rated 3 out of 5 by Unhappy62 Handicapped room but not handicapped
Placed in a handicapped accessible room when you are not handicapped is not a pleasant experience. This room was not even in the main hotel but in an annex building. Which required a long walk. Could not even hang up a shirt in the closet as the bar was 24 inches off the floor. The open shower flooded the entire bathroom each time making the tile floor very slippery. No bathroom counter space but an extremely low table next to toilet for toiletries etc. This room cost 400 dollars a night. Received no washcloths in room the entire stay. Rooms should be designed to accommodate all customers if all persons are placed in them. Disappointing overall experience in an expensive dark depressing room designed for little people or a wheelchair.
May 6, 2014
Rated 5 out of 5 by cebogran thank you
Great location and confort
July 2, 2014
Rated 1 out of 5 by charles Needs to pay attention to the details
The air condition in our room was rattling loudly. Called 3 times out of our 3 night stay, of which we simply turned it off the air condition the last night because the thermostat didn't work, unacceptable. Called twice to have the toilet paper holder fixed because the paper roll would slide off the holder. The ceiling fan looked like a cheap $50 one, not a $400 room fixture. And someone needs to daily wipe the sliding glass door from the outside so one can see thru. Worse, checking out, the desk clerk didn't ask how was our stay. I didn't feel like it was a $400 room. Driving out of the garage, we were charged $144, which should be $60. It wouldn't even accept any of the four credit cards. Saving grace was the front desk got us out on the house. At least they made up for that. You should seriously consider secret shopper to really get an objective opinion. We came with high expectations, but left underwelmed.
March 26, 2013
Rated 5 out of 5 by JAVIER100 EXCELENT
ONE WORD; EXCELENT
I HAVE TO COME BACK AGAIN.
MR. AL DUNCAN ; EXCELENT.
July 1, 2014
Rated 3 out of 5 by Brittayoung Great Location, but....
The location of this hotel is perfect, but my room was small and dark. Plus, I was on the first floor without a balcony and I hated that. Also, I wish the pool overlooked the bay. Overall, the service was below average and my room was not what I expected at all from a Westin. I think they need some renovations and then the hotel would be perfect.
December 21, 2011
Rated 5 out of 5 by JEA64 Fun times at Key West
Overall excellent experience at the Westin
June 30, 2014
Rated 5 out of 5 by LifeisaBreeze Excellandt Hotel
The service, food and amenities were excellent. All staff were friendly and helpful
June 29, 2014
Rated 1 out of 5 by SRSC location
great location for touring Key West but pricy
June 29, 2014
Rated 4 out of 5 by jetset05 Beautiful Resort and Location. Staff needs improving.
We stayed in the Whitehead Suite. More than enough rooom. Our three kids and us had plenty of room and they shared 2 TV's. The food and room service was very good. The air conditioners were so loud you had to constantly turn the tv's up while they were running then turn them down when they shut off. Very aggravating.
The maid pushed for tips in the hallway and pool staff was displeased when I took towels from the pool area back to the room.. I called the manager and told him I would bring the towls to him personally when we were done with them. '
Other than that the stay was great!
July 24, 2012
Rated 4 out of 5 by Blomman Great
Perfect located close to everything, helpful staff, just one thing to improve. In the rooms; Buy new aircon without 80db fan, pleace!
Can recommend it anyway!
June 26, 2014
Rated 1 out of 5 by Gibran Worst service level in my life
We have had an incredible terrible experience in arriving the property. We're disrespected, mistreated and abandoned in the city with no room during the busy holiday of 4th July or to rest after our flight been late because the Arthur hurricane for 9 hours by a awful manager at Westin Key West Resort. We have everything registered.
So, I'll tell you the story since the beginning and I hope you can solve definitely, besides I'd go to the US court to sue the Westin and Priceline given the size of the outrageous situation, and so provide plenty of negative feedbacks at tripadvisor, blogs, facebook, Twitter and any other possible channel and social media.
We've fully prepaid our holiday thru priceline. The hotel was 1045 dollars. When we booked the flights we understood that the time we were supposed to arrive Miami (coming from Pennsylvania where we have had the worst winter in years because of this we're so anxious for the gateway) and drive to Key West (more 4 hours, we indeed spent 5) we could not arrive on July, 3rd anymore (I have all tickets to forward you if needed). Because of this, first of all I have informed priceline (have all registers as well). As they said the reservation was confirmed and guaranteed, could not waiver for us; we've decided to contact you, as the email below. Ask for some credit and informing we could not be able to arrive on July, the 3rd. When we received your answer below we understood someone was taking care on the situation for the best.
What happened on the July, 3rd was that, given the Arthur hurricane the flight, instead of arriving 10pm in Miami, it arrived 4am on July, 4th. We were more than exhausted and not able to drive extended hours to key west. And we haven't had more cell phone battery.
So, we went to a hotel in Miami and drove to KW on Friday morning.
Our worst surprise when we arrived after a long traffic jam trip was the hotel to inform us they have check in and check out us on midnight of the 3rd because we haven't informed. We explained it was prepaid non refundable but we have informed priceline and Westin. He stupidly answered it wasn't informed to HIM. Afterwards he said he doesn't have anything in his system to justify his bad decision is checking us out. I answered I could not have access in his system but I have tried to reach out you using the channel available in the web site. He doubted us, asking to send it to him, we did, he ignored. Now, you know it was informed as below in advance, sure. We felt awful because we where exhausted, losing the only holiday we've planed and been treated with discrimination by a guy that we neither know where is from. We were with the Brazilian flag because of the World Cup match and he started to check in plenty of people and saying aggressively they're sold out. I'm sure he was trying to reach the occupation targets and goals using low level artifices to thief us using your policies as excuse. Our question is, if he checked out a 1045 prepaid reservation at midnight without calling us it denotes the bad faith in robbing us because of the priceline restrictions and to discriminate us because of the origin and the fare paid thru Priceline (it was disgusting, other people started to offer beds as we haven't had where to go, the city was full of tourists and we were far away from the MIA airport). Due this, we begged for help as they could have some of the sold out reservations as no show as well, and my wife started to cry tired and desperate (because we payed a discounted fare thru priceline in advance and she knew that we had to pay front desk rates at that time it'd be unaffordable). This distorted our travel. He was careless and not human, giving us no options and leaving us on our own in a city with no equivalent hotels at that time.
Then, I have tried to call priceline and Westin but neither of them were able to convince him to accommodate us.
As I mentioned, myself and my wife, we worked in multinationals as you nonetheless this is not the way we do business and neither for the company, personally of course never more, we'll never get close to one of your properties any more. We've travelled the world and I've never been treated so badly this way in my whole life. We'll share with friends, families, companies and partners details of the reasons to banish you and the chain from our vendors. The ultimate fact was the bad faith of the manager during all moments. My wife indeed works in Pittsburgh and her company used to have many business with Westin which can be jeopardized with this episode.
I believe the minimal solution is you to refund the first daily fare in order to avoid us to take more extreme actions which we could however we don't want nevertheless we have moral reasons to fight agains you given the proportions of the disrespect we've suffered.
I'd like to ask you the ombudsman contact, please.
July 7, 2014
Rated 5 out of 5 by VeraW Great experience!
My room is upgraded to a two-bedroom suite from a double queen, totally a surprise. The room is spacious and clean, as standard setting of every good Westin hotel.
The location is perfect, right in the center of the attractions. In fact, the hotel itself is a must-see attraction for sunset.
Hotel staff are really friendly, especially people at the front desk. Special thanks to this charming Irish-accent gentleman at the front desk, sorry I'm not very good at memorizing names.
Here are some tips for sunset. If you are a photographer just like me, go to the sunset terrace early to take the best place. If you find an event going on on the pier, try to find another place to shoot unless you have lens more than 100mm.
January 26, 2014
Rated 3 out of 5 by sarahd could have been better
Just stayed at this hotel for four nights (a minimum stay with a premium price). The staff was nice enough, the small room was shabby by Westin standards with wrinkled up carpet. Was not offered a Starwood owner upgrade even though it was clearly not sold out and what appeared to be several larger rooms were adjasent to our room. The Bistro closed early. Concierge was helpful even though they booked one excursion on the wrong night! The location is very nice and would be hard to beat. The view was incredible, even working around the cruise ships that docked there every day.
May 8, 2012
Rated 4 out of 5 by JohnIV This hotel has a great location in old town
This hotel has a great location in old town and is well maintained, but some of the staff seem to operate on island time - especially in the restaurant.
June 22, 2014
Rated 3 out of 5 by restin1 Great Location
Beds and pillows were extremely comfortable. Duvet on one bed had what appeared to be a blood stain on it, not visible because sandwiched between two clean sheets. Noticed too late to request fresh linen to replace it. Inside shower curtain had long mold streak on it. Believe the carpet need to be freshly shampooed. Otherwise very comfortable room. Service at Bistro 245 was speedy and efficient. Food was not up to the standard I expect at this level of hotel.Bacon was burned, waffle was cold and dry. Minimally needs to have printed out floor plan directions to facility.
July 22, 2012
Rated 5 out of 5 by nmcg225 Spectacular Views
Was fortunate enough to have a room with a harbor view. So much fun to watch the comings and goings and the spectacular sunsets. Staff was very attentive and food was outstanding. Here for a busines trip but can't wait to bring my wife.
January 22, 2012
Rated 5 out of 5 by Nina14 Great Hotel
We loved staying at the Westin in Key West. We went to the Keys to celebrate our 2nd wedding anniversary, our room was wonderful and the hotel provided us with complimentary champagne and strawberries. Thanks for the great reception!
September 10, 2012
Rated 5 out of 5 by Countrymyles Great location
Hotel was very accessible to restaurants, shopping,and night life. Beautiful setting and quite comfortable rooms.
June 23, 2014
Rated 4 out of 5 by JLFinJanuary2013 Good hotel with a couple of caveats
This is a good hotel. It was an excellent location on the water next to Mallory Square. The check-in was excellent, although we did wait a long time for our room to be ready. The room was outstanding, with great beds, bathroom, TV, internet, mini-fridge and balcony overlooking the marina. The outside dining was excellent with some of the best food and service I've ever had. The only drawback, as everyone says, is the cruise ships totally block your view almost all day and sometimes into the evening. Just be prepared for that. Otherwise, very good hotel. I'll go back.
January 28, 2013
Rated 5 out of 5 by Joe222 Great get away
Wonderful location, staff and amenities. From check-in to check-out (restaurant, pool service, bars) we were treating great.
June 21, 2014
Rated 5 out of 5 by Stinkmaster Westin
Best Location in Key West!
June 23, 2014
Rated 5 out of 5 by Sheli Outstanding service and beautiful hotel!
My mother, sister and I stayed at this hotel for a wedding which also was at the Westin Key West Resort. From the moment we drove up and were greeted by the valet and front desk staff, our experience was wonderful. Each person we dealt with was friendly and accommodating. Housekeeping kept our room very clean and if we ever needed anything, which we did, they responded quickly and with a smile. Our friend's wedding was on the pier and the reception took place in the restaurant. The food presentation was lovely and tasted great, and the servers were very attentive. We decided to make this an annual trip and we cannot wait until we return next year and bring more family and friends with us! Thank you Westin Key West Resort!!
December 5, 2012
Rated 5 out of 5 by donner Best Hotel on the Island
I have been coming to Key West for years, and have tried several of the hotels. This one is by far the best! The location is perfect ~ central, but enough off the path there isn't too much traffic. The beds were more comfortable than the one at home!
Coffee in the room, good coffee at that! Wonderful view off the balcony! I cannot wait to stay here again!
The only thing that would make it better is airport transfer service.
May 30, 2014
Rated 5 out of 5 by DMeehan0702 Perfect Key West Get Away
This hotel is phenomenal! Every staff member we encountered was kinder and more friendly than the last. Staff continuously went out of their way to help us. The location is perfect. The world famous Key West Sunset takes place right off the pier. You will be in the perfect spot if you enjoy the Key West nightlife as well, just blocks from the best bars on the island. Our room was spotless and had an amazing balcony to relax and stare at the ocean on.
We took one night to go out to Latitudes on Sunset Key and it was the best meal in the greatest setting we have ever had. We also ate at the Bistro several times and loved it...especially the Grouper Sandwich.
I would recommend this hotel to anyone, it is truly a special place!
July 17, 2013
Rated 1 out of 5 by Keri Poor service
Awful service, below expectations for a westin resort. I think corporate needs to provide training at this property. The staff is not focused on the client.
April 3, 2013
Rated 4 out of 5 by jmvn Great location
A group of us stayed at the Westin for my son's destination wedding. We had the 2 room suite since we had the grandchildren staying with us. It was very spacious, though the balconnires were very small. Staff was great. Location was great. I was disappointed in the size of the pool. Our big negative experience was at the Bistro on Friday evening. It was not busy- 2 or 3 other tables. We were there with our grandkids and waited over an hour for our dinner. My husband asked the waitress to box them instead of bringing them to the table. When we got to our room, my husband's coconut shrimp dinner contained 5 shrimp and no sides or sauces. My grandson's dinner was missing his fries and my pasta was cold and the shrimp were tough.
October 17, 2012
Rated 4 out of 5 by CAL381270 Handicap Room needs a little work
Traveling with a senior citizen in a scooter proved a little on the rough side. Very tight fit getting the scooter in the room and still be able to move around. The bathroom area had an extra wide door that was good but the hook for hanging items was at least 6 - 6.5 ft high which made it useless for my mother. The beds were very comfortable but too high for an elderly person to crawl into. I had to position the scooter next to the bed so she had a step to use. The hotel was great in all other respects, just some improvements needed for handicap access.
March 15, 2013
Rated 4 out of 5 by John309 Unfortunately HUGE cruise ship KILLED our ocean view
What a shame ...this is a great hotel ..... The first night we had a great ocean view ...we were only there for two nights .... The first morning we get up and this huge carnival cruise ship is right in front of our hotel... Are you kidding me ?? They should definitely tell you when you check in that there is going to be a Carnival Magic one of the largest ships at sea in front of your face for the entire day!!! Come on , for the amount of $$$$$$ it costs to stay there ...... Very sad.....
Other then that HUGE (literally) problem it was excellent. John
March 14, 2013