The Westin Key West Resort & Marina

  • 245 Front Street
  • Key West,
  • Florida
  • 33040
  • United States
  • Map

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years of age or older to reserve a guest room. We request that minors be accompanied by an adult.

Rated 4 out of 5 by 611 reviewers.
Rated 5 out of 5 by Wonderful family hotel The location is perfect ,everything about our stay was wonderful. My family age range was 5-22. I knew the older kids would love Duval. I was not sure about the tween and the 5 year old. It was perfect for them too. The catman at sunset is a must see. We snorkeled, did the trolley ( cityview online is the best buy) had great family meals without breaking the bank, recommend Carolines on Duval. It is super safe every where you go and everyone is happy. Best vacation, great hotel! August 11, 2012
Rated 4 out of 5 by Very nice hotel This hotel has a wonderful location right in the centre of activity. The hotel staff are very pleasant, and we had a wonderful view of the ocean. Their beds are excellent. The fact that there are only two elevators available and one of them was not functioning for all three consecutive days of our visit is inexcusable. WATCH OUT- apparently because this hotel is called a resort, they were not willing to allow us late check out which is usually given to gold level SPG Members. February 27, 2014
Rated 5 out of 5 by Loved Our Stay The Westin Key West is a wonderful place to stay!! Everything was great but my favorite thing was they have the best place to watch the sunsets! Westin is located close to everything going on in Key West. The staff and rooms are great. If you take advantage of going over to the island to the beach and want to get in the water...there is a little FYI I wish I had known...take beach/water shoes. There are rocks that are hard on your feet to walk on to get out to the deeper water. September 28, 2013
Rated 4 out of 5 by Armani Our first 2 days here we were able to be around the pool with our small shih-tzu who is in a stroller. He makes "no" noise what so every. On our third day a gentlemen comes up to us and says no dogs around the pool. If we would have known this we would have stayed at the house we rented on Duval Street. In Tampa Florida Armani ws allowed with us on their small beach. We will probably not stay here again since we always want our boy with us at all times.Thank you for Listening. January 10, 2013
Rated 4 out of 5 by Front Desk failed to credit my account! It was our 50th Wedding Anniversary stay. We made reservations 6 months ago and the hotel 'charged' our credit card at that time; that had NEVER happened. At check out, we had to remind the Front desk that we had surrendered a $250 gift certificate at check- in and had to DEMAND credit for it. We went to our room with a couple of drinks to enjoy TV and remenisque on 50 years together only to find out that 1/2 of the TV stations were NOT available - SORRY said the Front Desk May 7, 2012
Rated 2 out of 5 by Key West - The Worst Westin We expected the get a away from heaven instead we got a terrible room. The highlight of the room was a chipped bath tub. We even found a dirty underware left from a previous guest in the back of a shelf. If you want to go to the hotels beach, you need to buy a 20.00 dollar ticket per person before 8:00am.(I always get up at dawn and pay to go to the beach when I am at a category 6 SPG property) I have never stayed at a worse Westin in all the years I have stayed at SPG hotels. April 1, 2013
Rated 5 out of 5 by Five-star hotel all around! The location of this Westin is the best in Key West. You can walk anywhere and never move your vehicle. The staff is so accommodating. Our room and all of the common areas were spotless. Cleanliness at this hotel was impeccable!! Also, so close to the marina to enjoy all of the excursions. You literally step right out of your door! Whatever you are doing, keep it up Westin!!! July 20, 2014
Rated 3 out of 5 by Room Cleaning and stocking. I was there 3 nights, My room was only cleaned once. I ran out of coffee and when the room was clean they left only one packet of coffee. Toilet roll holder kept falling apart. I finally just let the toilet paper sit on the floor. $209/nt and the tab on the bottled water said it would be charged to my room. So I didn't use any (it's the principal, not the money) I've always left a tip on the bed for room service folks. I didn't here. No TV station guide. Concierge was great. July 27, 2013
Rated 5 out of 5 by Great Hotel in Paradise This hotel had great staff, they were all very friendly. We had a leaking faucet which was corrected the same morning we reported it. The rooms are very spacious, clean and modern. Even the porches are kept immaculately clean. The restaurant and staff were very good and friendly. The location was also convenient. We were able to walk to all the places we wanted to go the whole time we were there. We enjoyed our stay very much and will definitely stay in a Westin again soon!! December 4, 2012
Rated 2 out of 5 by Good Hotel but bad (repair) management I only stayed 1 night & mostly spent late hours in my room after a long day of activities. The cleanness and quality of the room, per se, was good with a few minor things to note: 1) sink was not draining well & 2) bathroom door was hanging loose I had to tell my family not to open/close the door (afraid it would fall off and injure my family).... It was too late for my kids to switch room so I just made sure not to use it..... However, 1 major issue was that there was a repair work going on outside of the balcony with scaffolding blocking & preventing the balcony usage. What was worse that the worker was smoking right outside of the balcony on the scaffolding, the smoke was clearly evident in the room. I had to leave the doors open to ventilate when we got back to the room late night...it was hot and humid.... I mentioned the issue when I was checking out early next morning but all I got was a "sorry about that". this stay was a major disappointment from WESTIN. July 31, 2014
Rated 3 out of 5 by Not Thrilled Overall The staff at the hotel wasn't helpful upon checking in (room wasn't ready). Had a hard time getting anyone to check our bags and later the bar service was terrible. The room was nice, but like most hotel rooms not really clean (lint, dust, etc- I am picky). The location is great, beautiful views & close to everything (except a beach- but it was too cool for that, so it wasn't a big deal). Pool was nice & warm, but it's pretty small for the size of the hotel, as is the gym. March 17, 2013
Rated 4 out of 5 by Front Desk Staff is great, Concierge only cares about getting a referral commission This hotel is great. Great location for Key West. It would be cool if there were beaches close by, but that's more a nitpick with Key West than the hotel. The pool is relatively small, but the bar is opened up nicely and there's so much to do in Key West I wouldn't recommend spending all day at the pool. The staff who greeted me late on Friday was very accommodating and friendly. The only issue I have is with the concierge who I tried to get help from on a boat rental. She was so clearly unmotivated to service my needs and was only concerned with getting a referral commission from the vendors she called. When I told her I had a group of 8, she tried to convince me to go to a vendor who could only accommodate 6! A quick internet search met my needs, but not without having close to an hour of my vacation wasted. August 12, 2013
Rated 4 out of 5 by Excellent location; very good service if you ask We stayed at the Westin Key West during the high season of spring break. We had a partial oceanview junior suite which fitted well our needs. The room was comfortable and we were looking forward to stay a day at the beach of Sunset Key. In high season it is important to get one of the 20 available tickets early. We enjoyed our stay also because some smaller issues we had with the service were right away adressed by management. Restaurant recommendations were excellent. March 17, 2012
Rated 2 out of 5 by Not up to expectation at this price level Pool very dirty Poor seating service, girl should change jobs! 60 minutes waiting for a simple bagel Coffee cup without plate, Had to ask for everything and wait for everything Service should be irreproachable at this pretention level August 10, 2014
Rated 5 out of 5 by Very Special Westin Resort The hotel is in a perfect location to enjoy all that downtown Key West has to offer: museums & attractions, tours, marina, restaurants, and yes, even the bars. The views are fantastic, and the resort is just enough off the beaten path to give a feeling of seclusion. One exclusive feature is Sunset Key, an island of upscale cottages managed by Westin. We took the launch to the island for a delightful oceanside lunch that was no more costly than other restaurants in town. September 23, 2013
Rated 4 out of 5 by Beware Quoted Special Deals! Overall, this hotel is a very good place and situated very conveniently to much of what you'll want to see and do in Key West. The main problem we had while there was we were quoted a special deal when we made the reservation, "pay for 3 and get 1 free", but upon arrival nobody at the hotel would acknowledge such a deal even existed, including the manager. We had to take the matter up directly with Westin Corporate which involved a few stressful hours on our vacation. March 5, 2013
Rated 3 out of 5 by Great location needs cleaning First impression at arrival to our room was not good. The elevator carpet is very dirty and needed to be vacuumed. The day we left it needed to be vacuumed. The hall carpets are also dirty. The front desk sounded good but was lip service about when the room would be ready. A couple of suggestions for the future: Put security (card readers) on the doors into the buildings and in the sitting rooms put in bigger windows so the view can be enjoyed when sitting in there. March 4, 2013
Rated 4 out of 5 by Comfortable Room/Great Location Room comfortable, heavenly beds great, free starbucks and water a plus, we had a 2 bedroom suite with a great view. Negatives, We had a 44.00 bill for ONE night parking, should have been 20.00. Parking requires cash, although says you can use credit card.. We told staff but they did not offer refund. Also most of the TV channels were frozen, staff blamed it on comcast, but we know other hotels channels were ok. Over priced for the offseason but all and all good stay September 14, 2012
Rated 4 out of 5 by stay Our stay was outstanding, the only problem we had was that you charge $20 per person per day to go on the beach at the hotel I was staying at. To me that is ridiculous. I am paying for parking, and to stay at your hotel, and I can't even go on the beach. Very sad. You staff was outstanding the service was outstanding.. Regards, Ed Combs July 24, 2014
Rated 1 out of 5 by Lacks standard customer service Arrived about 2pm and room not ready. Called back at 3 pm, still not ready. When I returned at 6 pm, reception had to check to see if room ready and check my ID again. Next morning, went to valet at 7 am, no one at stand, so went to front desk and was told by receptionist that she could not help, we "would just have to wait". Seems that statement is the mantra there. Will not return there nor recommend. For top of line chain, bottom of line attitude and service. December 3, 2012
Rated 4 out of 5 by Prime location Excellent central location for sightseeing and nightime sunsets and activities.We had a poor view from our balcony-air conditioning unit but some have excellent views.Good food and service,not to be missed breakfast on sunset key via launch. August 7, 2014
Rated 2 out of 5 by There are much better hotels in Key West....not good! Bed linens were rough from being washed so many times. At checkout we were charged an extra $100 plus dollars bc of hotel error...we had to stay another hour and argue w manager till he corrected the error. A simple math error that was going to cost us $100 took about an hour to have the manager understand! And...house keeping came into our room at 900am to see if needed service!!! You don't just walk in at 900am to see if service is needed on departure day!!! July 21, 2013
Rated 3 out of 5 by Plenty of room? We expressed a desire to the concierge to dine at Latitudes across the water on Sunset Key. We were informed that they were full and that we could not be accommodated. We asked on Wednesday, May 1 - hardly the height of the season. After that we met friends who had dined there and they said that Latitudes was "empty" and that they themselves were asked by the staff to not come, but the staff then OK'd their reservation since it been made a month ahead of time. May 4, 2013
Rated 4 out of 5 by A Mixed Bag Our December stay was the second time we visited the Westin in Key West. The first experience a year prior was excellent! We were on the SPG preferred floor. This time, our original room assignment was on the floor filled with painters whom we had to climb over to get off of the elevator. Returning to the front desk for another room, we had to wait until 3:30 to check in, not receiving the phone call from the front desk that they claimed they had made to us. December 16, 2011
Rated 4 out of 5 by Room with a disappointing view! Our reservation state a pool or garden view...what we had was a view of the next buildings trash and air conditioning system, making it noisy and unpleasant to look at from our balcony..certainly not a room with a view I expected in Key West at these prices. The rest of the hotel and our room were very nice. I would recommend staying at the hotel but make sure you are getting the view you paid for because this one certainly put a damper on our get away. March 9, 2014
Rated 5 out of 5 by Great Location This Westin is centrally located. Each day we took a short walk to Mallory Square, Duval Street and the museums were just steps away from our room. I loved this resort and the amenities. The staff was very friendly and responded quickly to resolve an issue within minutes. The lush landscaping is the perfect backdrop for a tropical paradise. I enjoyed the ocean view each morning and the private patio. I would recommend this resort for families and singles. March 26, 2013
Rated 2 out of 5 by Good location but bad service Very good location and nice hotel Unfortunately: - Very unpleasant staff especially at the reception. -Very small room with very small noisy balcony. -Air conditioning in the room, very noisy. -The room was not clean (bedding) -Communs parts were dirty (fitness room, bars, corridors) -Place not safe, every body can enter in the hotel,reach the floors, stay at the swimming pool. -The charged price was not the booking price, we have to ask for the manager. August 30, 2012
Rated 4 out of 5 by Last minute vacation Good points: Weather was bad where were orginally. We decided to go to Key West for better weather. We were able to get a room a couple hours before our arrival and check in early. The room was clean with a beautiful view, The staff was very polite and helpful. Very close to Duval Street. I would go back. Bad Points: No beach, We tried to extend our stay, but they raised our nightly rate over $100 a night and would not except AAA or Government discounts. May 31, 2013
Rated 3 out of 5 by Very convenient location The Westin was conveniently located and we enjoyed our time in Key West. The Westin showers make staying at Westin worthwhile. Thought the staff (other than the night time concierge and security) could have been more attentive and customer service focused. The night time concierge and security were very friendly and helpful. July 21, 2014
Rated 5 out of 5 by Best Hotel on the Island I have been coming to Key West for years, and have tried several of the hotels. This one is by far the best! The location is perfect ~ central, but enough off the path there isn't too much traffic. The beds were more comfortable than the one at home! Coffee in the room, good coffee at that! Wonderful view off the balcony! I cannot wait to stay here again! The only thing that would make it better is airport transfer service. May 30, 2014
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