The Westin Key West Resort & Marina

  • 245 Front Street
  • Key West,
  • Florida
  • 33040
  • United States
  • Map

Rooms & Rates

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  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4 out of 5 by 648 reviewers.
Rated 4 out of 5 by this hotels features are good This hotel is a very good one I love staying at the westin I have stayed at several westins and they have all met or exceeded my expectations July 13, 2013
Rated 4 out of 5 by Great location I really liked the hotel and it's location. I was a bit disappointed with the staff though. When I checked in I asked if there would be a problem if we decided to stay an extra night. It was late at night when we checked in and the gentleman at the desk said, " no problem and with the same rate." When we went the next day to request another nights stay we were told our room was not available. Only another room at almost twice the cost. The manager wasn't helpful at all. I called Starwoods and they took care of the problem.We were able to enjoy another day in Key West. I have been to many Westin properties. This is the first time I ever had a problem like this. July 12, 2013
Rated 4 out of 5 by 4 of july stay the wall air conditioner was very loud and did not let us sleep well. the handheld phone battery did not work for more than 1 minute without turning off. Room 259 July 8, 2013
Rated 5 out of 5 by One day at the Westin Key West Resort and Marina It had to be the most rainy day in July! From the vale parking to the front desk, my fiance and I were received with a warm welcoming. At the Front Desk we received a fast and friendly service. Offered an umbrella to be able to get to the next building to our room. The views were spectacular, the room very nice and very clean. We had a great dinner while looking at the ocean. When we went to sleep I was able to relax and have a great night in a wonderful and very comfortable mattress. We are already planning to return and have a longer stay soon! July 5, 2013
Rated 5 out of 5 by Key West Westin We had a great time. We will be returning soon. July 5, 2013
Rated 1 out of 5 by The worst Westin I stayed in I have been Starwood Platinum for more than 10 years. This is absolutely worst hotel experience that we had in a very long time. The front desk staff and late night manager Amy were awful. Hotel being half-empty, it took me a call to Platinum Concierge to convince her that my 6 and 8 year old sons cannot sleep in a room by themselves and we need either connecting rooms, a suite or anything but two rooms on separate floors. Not only she refused to work with us, she was plain rude. Not the service or attitude that you expect from Westin staff. July 4, 2013
Rated 5 out of 5 by Very nice hotel Very nice stay at the Westin Hotel. Recommend to anyone July 1, 2013
Rated 5 out of 5 by Room Service I visit this hotel whenever I can. I've stayed for both business and pleasure. The room service is excellent (expecially the evening staff!). The Cesar Salad is excellent. July 1, 2013
Rated 5 out of 5 by The Ultimate Key West Resort This was our second time returning to Key West and the Westin. The staff is profession and friendly. Grounds are clean and entertaining. The view amazing and parking is affordable. You can leave you car in the secure parking garage while you explore Duval St. and many other areas. It is a port of call for Carnival which I always find fascinating. Mallory square is a stones throw away as well as a little bit of cuba at the Mason De Pepe Cuban cuisine. I am looking forward to returning next year. If you are looking to visit Key West this Resort is the total package. ENJOY there's just no other choice! June 27, 2013
Rated 5 out of 5 by Fabulous amenities, location and staff! Many thanks for a great many positive experiences while staying at your hotel. The friendly people who served us dinner and breakfast were amazing in how they try to please. This is true for your people at the reservation/check-in desk. They all prove to be highly professional when dealing with your clients. June 25, 2013
Rated 5 out of 5 by Great Family Fun We are on a 2 week family (kids ages 5 & 8) tour of Florida. We had booked 5 nights in Miami but realized it wasn't quite the scene we were looking for so decided to jet down to Key West for 2 days, and we couldn't be happier. First off, the location of the Westin property is spectacular. In a quiet corner right next to the heart of the city. Second..check-in was wonderful. Amy and Daniella took care of us as platinum members. Diane was the concierge who helped us plan our activities. In Miami it seemed like we were bothering the concierge. Diane was a refreshing change. A real people person who gave great insights and thoroughly answered all our questions. Pool was super chill which was nice. Pool staff did a great job keeping it clean and tidy. The evening sunset and Mallory Square at night were fantastic. Also took the ferry out to Sunset Key for drinks which was a hit for kids and grown-ups alike. June 25, 2013
Rated 5 out of 5 by Excellent stay Perfect location, great service, friendly staff June 24, 2013
Rated 5 out of 5 by Second time is a charm This is my second stay at Westin in Key West. I've stayed at the W in the DC area and have been extremely satisfied at both hotels. thank you all for an enjoyable experience. June 24, 2013
Rated 5 out of 5 by excellent We stayed at this Westin for a friend's wedding. we were very happy and impressed with our stay. we got upgraded to an ocean view upon arrival. the wedding on sunset key island was beautiful. The staff was friendly. The bistro 245 was our best meal in key west. The location of the hotel is ideal. only con was a small pool with many kids running around. we will definitely return to this hotel and possibly the cottages. June 21, 2013
Rated 1 out of 5 by Horrible Customer Service We booked our trip months in advance with a note asking for early check in due to the fact that we were coming in on the Key West Express Ferry, however, we did not come to the hotel until 5 minutes to 4 pm which is check in time. When we arrived we were told our room would not be ready for another 30 to 45 minutes. We were told that a customer with Premier status was still in the room. While I was the one who booked the trip and only have Preferred level status, two of my friends who were staying in the room have Premier status. Eric, the front desk person offered us a late check out the next day which was appreciated. We went to sit in the lobby to wait out the 30 to 45 minutes and he asked us to go wait in the bar instead, which we found to be rude. When we got to the bar and explained our situation, the bartenders Dave and Mike then took over and called the front desk for us every 20 minutes or so. We did not get access to our room until 6:30 pm, which is way after the 30 to 45 minutes we were told. If it wasn't for Mike and Dave constantly calling I am not sure what time we would have gotten into the room. Eric gave us a couple of breakfast certificates to make up for the time that was wasted, which we appreciated but really did not make up for the fact that he was rude, dishonest and we had to wait 2 1/2 hours after your posted check in time! June 19, 2013
Rated 4 out of 5 by Very Nice Hotel in a Good Location Enjoyed our stay at this property. The young man who checked us in, Rusty, was very personable, professional and helpful as were other staff members we encountered. Room was very nice. Excellent location within walking distance of Duval Street and other major attractions. The food was very good in the Bistro. I do wish breakfast was included with room. We would stay here again. June 17, 2013
Rated 4 out of 5 by Great Hotel not so much the staff. Having made the reservation last December using my SPG points, I had expected everything to be ready upon my 415pm arrival. Not only was my room not ready, but the one they assigned had a roaring a.c. Which they were unable to fix. They only had a two bedroom suite available, which was great, but despite the fact that it was the hotel's maintenance issue that forced the move, they demanded that we pay an additional $150 per night. That was more than just a little inconvenient, it was unforgivable. I will consider this when choosing my next vacation destination before picking a Starwood Property. June 15, 2013
Rated 5 out of 5 by A great experience The room layout with the balcony views over the harbor was fantastic as well as the boat ride over to sunset island. June 10, 2013
Rated 5 out of 5 by Perfect Location. Great Staff The hotel is located close to everything! It is very well maintained. The staff were all attentive and seemed to enjoy where they work which in turn made our stay very comfortable. June 8, 2013
Rated 5 out of 5 by Awesome!! Has deaf devices for the deaf! Very pleasurable vacation! The staff is soooo friendly and nice!! Its a walk way to Duval Street shopping & dining!!! Planning a yearly visit with friends .. Westin in Key West it is!! June 8, 2013
Rated 5 out of 5 by Wonderful Stay My wife and I came here for a two night stay after coming down from the middle keys where we did not have a great experience. Upon arrival we were pleasantly greeted and upgraded to a suite which went a long way after our unpleasant experience at our last hotel and long drive down. We also arrived around 12:30 and they already had our room ready. The gentleman named Mike at the front desk checked us in and was very accommodating and helpful. We will definitely be coming back to stay at the Westin Key West. June 5, 2013
Rated 5 out of 5 by Great location & great staff My wife and I had a great first visit to the Key West Westin. Front desk was very accomadating moving us to a room with an ocean view. In the heart of the action. Definitely would stay again. June 4, 2013
Rated 5 out of 5 by The perfect location in Key West! You cannot beat the location - the sunset view from our room was unbelievable. We also enjoyed a couple of breakfasts which were better than on Duval st. We could walk to the beach, to harborwalk, to Duval - it was great! The pool was beautiful. It could not have been better! June 2, 2013
Rated 4 out of 5 by Last minute vacation Good points: Weather was bad where were orginally. We decided to go to Key West for better weather. We were able to get a room a couple hours before our arrival and check in early. The room was clean with a beautiful view, The staff was very polite and helpful. Very close to Duval Street. I would go back. Bad Points: No beach, We tried to extend our stay, but they raised our nightly rate over $100 a night and would not except AAA or Government discounts. May 31, 2013
Rated 4 out of 5 by Great Location We have been to you hotel in the past. We will continue to visit with you and recomend your hotel to others. Thanks May 29, 2013
Rated 5 out of 5 by Amazing Hotel & Staff One of the best hotel experiences. Staff, restaurants, spa, hotel room had a ceiling fan! The AC was able to go ice cold as I sleep with it cold. Best bed ever. Not to mention the best hotel shower. I have never seen water pressure like that in a hotel. Great job ! I live in Florida and will be back soon! May 29, 2013
Rated 5 out of 5 by Our Favorite Getaway We love this place. We've stayed here at least 15 times over the past 10 years. The facilities are great, the staff is very professional and the location is unbeatable. You can walk to everything but it's far enough away to be quiet and peaceful. And, Wassili, the bartender, makes the best Mojito's in town. May 28, 2013
Rated 5 out of 5 by Amazing hotel in a great location. Excellant service by staff. Room and property were extremely clean and well kept. Location is perect for those who want to see Key West by walking. Had sunset dinner at Lattitudes for our 33rd wedding anniversary...only one word to describe it...Awesome!! May 28, 2013
Rated 5 out of 5 by Great Hotel Wonderful place to stay. Hotel staff excellent. May 26, 2013
Rated 3 out of 5 by pets?? there were 2 large dogs at the pool, and a large dog in the room next door. i was not aware this was a pet friendly hotel. i would be very unhappy to know that a pet had stayed in my room before i arrived. the staff was very noisy in the am when they arrived at work and work us up. May 26, 2013
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