Rated 5 out of 5 by Diane123 Best location
We go to Key West 3 times a year and ALWAYS stay at the Westin. It is the best location - close enough to everything but far enough away from the noise.
November 4, 2012
Rated 5 out of 5 by KeyWestWestin great area
staff was very helpful, pleasant, and very glad too have us there
need a little work on wheelchair handicap touches to room
October 21, 2013
Rated 2 out of 5 by Lib456 Stay at the westin
Recently stayed at the Westin in KeyWest. Great location BUT things broken. E.g, couldn't connect the to the wi-fi, tv didn't work. Staff was subpar.
April 6, 2013
Rated 5 out of 5 by Athen Beautiful comfort with friendly professional staff
We had lobster quesadillas and mojitos at sunset pier. It was delicious and a great value. A great location to watch the sunset action or just relax.
January 24, 2013
Rated 3 out of 5 by jonG77 common area interior was not clean
The guest elevators and vestibules were quite dirty during our stay. In addition, the fitness center needed attention in the cleanliness department.
December 28, 2011
Rated 1 out of 5 by cala westin key west
Was given smoking room when one was not requested. Very noisy at night. Check in procedure was not well done. Service at restaurant was very slow.
March 14, 2013
Rated 4 out of 5 by Ncarolina this hotel has a small pool
We were very disappointed with the pool area of this large hotel.
Even though we paid extra for the 'view" it was often blocked by cruise ships.
March 26, 2013
Rated 5 out of 5 by Fernando69 Great Location and excelent management
People friendly and even if we started with a problem, the management was very competent on how to solve it and made our stay a great experience.
August 4, 2012
Rated 5 out of 5 by laperriere best quality
The hotel's location is perfect for enjoying the sunset and the attractions of Duval street. The only negative thing is the breakfast room
August 23, 2013
Rated 4 out of 5 by richard1755 this hotels features are good
This hotel is a very good one I love staying at the westin I have stayed at several westins and they have all met or exceeded my expectations
July 13, 2013
Rated 5 out of 5 by Mary8 Bistro 245
Food was exceptional! We had dinner two nights and breakfast every morning. Everything was delicious and staff was very friendly and welcoming.
July 19, 2012
Rated 2 out of 5 by Sam4222 Not up to Westin standard
Hotel very dated and in desperate need of updating...had to switch rooms as our pool/garden view became a view of the Aquarium ( next door) rusted AC unit and their maintenance area..got switched to our pool/garden area after taking our luggage up to the new room...carpet was stained and sliding bathroom door did not function and had to call maintenance to repair along with the room safe that did not function after a day...elevator paneling was scratched and mirrors were dirty and smeared the whole time we were there..no housekeeping saw it I guess...one day we rode the elevator with housekeeper that had a blue tub of dirty linens....and we had to make room for dirty laundry..when we were leaving on our final day we stood at the outside kiosk to get a taxi to the airport and was ignored and left standing by ourselves....finally had to go into the lobby and have the front desk call a taxi for us..the marina was lovely and the pool bar staffer David was most accomodating...for the rest of the staff that you would see and say 'Good Morning'..no reply....other Westins where have stayed at in resort areas are exceptional...sad to say..not this one...
August 16, 2013
Rated 5 out of 5 by Mehmet This is an awesome place.
We've liked the hotel very much as well as Key West is an awesome place to be. I'll be recommending this place to my friends back in Turkey.
August 23, 2012
Rated 5 out of 5 by Mickey Excellence in Hospitality
I have never had a better experience at any hotel or resort. My experience at the Westin Key West is second to none. Everything was great!
March 1, 2013
Rated 5 out of 5 by Matt06 Great hotel
This was our second visit with our kids and had a great time. Excellent location, the facilities are great and we love Sunset Key beach.
July 10, 2012
Rated 5 out of 5 by Russ123 great stay
September 26, 2013
Rated 4 out of 5 by Leon17 This hotel has great location
Front Desk Staff is always excellent
They try to always accomodate customer requests.
The rooms are spacious and very comfortable.
September 20, 2012
Rated 1 out of 5 by jon36 mr
Was very dissatisfied. I expected more from a Westin was really let down will not return
November 4, 2013
Rated 5 out of 5 by Blondie32 Nice local feel
Large enough to contain all the facilities you expect in a Westin. Small enough to feel like a local Key West hotel. Very nice.
August 5, 2012
Rated 1 out of 5 by olson04 Staff
Staff has been great everytime I have stayed at this resort - very helpful and always willing to assist with any need.
July 26, 2013
Rated 4 out of 5 by Dudett Mr
Had a Brocken mirror in one of the bath rooms and had to have the shower faucet repaired. The repair was completed fine.
September 19, 2012
Rated 5 out of 5 by Willie Nice place but
Very noisy room. garbage collection early, ventilation noise from neighboring facility required closed window. Too bad.
January 26, 2013
Rated 2 out of 5 by SaintPete12 Stay from 12/22 to 28/2012
This hotel is below standards for Westin.
View and location excellent.
Facilities in dire need of repairs and upgrades.
December 29, 2012
Rated 5 out of 5 by Yq01 A great experience
The room layout with the balcony views over the harbor was fantastic as well as the boat ride over to sunset island.
June 10, 2013
Rated 4 out of 5 by DBL007 Great Location
We have been to you hotel in the past. We will continue to visit with you and recomend your hotel to others.
May 29, 2013
Rated 5 out of 5 by BigD this hotel has great vistas and location
everything was just right about the Westin marina & Resort. the view vistas and location to old town was great!
April 1, 2013
Rated 5 out of 5 by taft2013 Great location
Beautiful building and efficient staff. Located near the action. If we return to KeyWest we will stay at Westin
March 13, 2013
Rated 1 out of 5 by disappointed10 disappointed guest
hallways were filthy
carpet was filthy
the whole atmosphere was dingy
will not stay at this facility ever again
August 6, 2012
Rated 5 out of 5 by Cindy07 Key West is a tropical paradise
Excellent location, great view of the pool. Clean and comfortable bed. Hotel staff very helpful and effecient.
December 2, 2012
Rated 5 out of 5 by birthday70 great experence
We had a wonderful time. Great hotel. Had cocktails and small meal by the water. It was a beautiful location.
May 18, 2013