Rated 5 out of 5 by tom80 January 2013 stay
Had a wonderful room overlooking the marina. The hotel has the best location in Key West! Make sure you see "The Cat Man" show on Mallory Square right after sunset.
February 7, 2013
Rated 4 out of 5 by robert There is something lacking at the front desk
I think the front desk could have been more attentive to the needs of their guests, especially a platinum member who couldn't get upgraded,(that's understandable), couldn't use the $10 minibar gift, as there was none and it was disallowed in the gift shop,,,apparently could only be used by room service(not explained till later, and could not get a 12-1 Pm checkout after an in house charge for a fish charter that ended at 12..request to shower before checkout. When I called again in the morning I was given the a 12:30 checkout which was great. The hotel was great, location fantastic, access to their Marina was extremely convenient, the bistro 245 excellent food, service and price. We just fell that the fornt desk fell short as they boasted 56 Platinum members checked in and later over 100 checked in, which tied their hands to accommodate any favors. We almost canceled the fishing trip until the platinum desk (tel.) suggessted we could shower in the health club,,we didn't know they had one,, but we got the late checkout as it turned out. Otherwise high praise for all the staff from concierge to housekeeping to food service.
November 29, 2011
Rated 5 out of 5 by Akurtz1 Great Experience!
They were able to accommodate us at the last minute, and even though they were extremely busy, they made us feel like we were the only thing important to them!
July 28, 2013
Rated 5 out of 5 by CTgirl54 best location in Keys
Wonderful facility on the water. Service was excellent. They even served fruit kabobs while I was by the pool. Food was cooked to perfection. Highly recommend.
January 30, 2012
Rated 4 out of 5 by Holly42145 Great
Enjoyed our stay. Great location great staff. The bed was very hard and needs a gel type mattress cover.
December 24, 2013
Rated 5 out of 5 by FishingChris Birthday Celebration
Had a wonderful stay with my daughter for my birthday! The hotel provided a special treat in our room upon arrival. Very thoughtful. Plan on coming back soon!
December 13, 2012
Rated 5 out of 5 by Christy23 Great hotel!
Love the hotel & location. My room was nice but I was given a handicap assesibility room that was a little uncomfortable for me. The bed however is AMAZING!
January 15, 2013
Rated 3 out of 5 by Brian Mixed
Very good location. Second room smelled like dog. 35th anniversry. Was suppose to be ocen front not harbor view. Maid service was not at requested time.
April 30, 2013
Rated 4 out of 5 by joe45 lousy room
As a Platinum member with my wife I had a room that looked into a tree and below had huge plastic containers that were being loaded all day with laundry
July 25, 2012
Rated 5 out of 5 by Diane123 Best location
We go to Key West 3 times a year and ALWAYS stay at the Westin. It is the best location - close enough to everything but far enough away from the noise.
November 4, 2012
Rated 2 out of 5 by Bill5 family vacation
the room was outdated and not very comfortable. We also called housekeeping to request some extra blankets and pillows and had to wait nearly 2 hours
August 12, 2013
Rated 2 out of 5 by Lib456 Stay at the westin
Recently stayed at the Westin in KeyWest. Great location BUT things broken. E.g, couldn't connect the to the wi-fi, tv didn't work. Staff was subpar.
April 6, 2013
Rated 5 out of 5 by Athen Beautiful comfort with friendly professional staff
We had lobster quesadillas and mojitos at sunset pier. It was delicious and a great value. A great location to watch the sunset action or just relax.
January 24, 2013
Rated 4 out of 5 by Dennis15 Misleading ad about view.
Promised a water view. Received an excellent view of the visiting cruise ships.
January 1, 2014
Rated 3 out of 5 by jonG77 common area interior was not clean
The guest elevators and vestibules were quite dirty during our stay. In addition, the fitness center needed attention in the cleanliness department.
December 28, 2011
Rated 1 out of 5 by cala westin key west
Was given smoking room when one was not requested. Very noisy at night. Check in procedure was not well done. Service at restaurant was very slow.
March 14, 2013
Rated 4 out of 5 by Ncarolina this hotel has a small pool
We were very disappointed with the pool area of this large hotel.
Even though we paid extra for the 'view" it was often blocked by cruise ships.
March 26, 2013
Rated 5 out of 5 by Fernando69 Great Location and excelent management
People friendly and even if we started with a problem, the management was very competent on how to solve it and made our stay a great experience.
August 4, 2012
Rated 5 out of 5 by Mary8 Bistro 245
Food was exceptional! We had dinner two nights and breakfast every morning. Everything was delicious and staff was very friendly and welcoming.
July 19, 2012
Rated 4 out of 5 by richard1755 this hotels features are good
This hotel is a very good one I love staying at the westin I have stayed at several westins and they have all met or exceeded my expectations
July 13, 2013
Rated 5 out of 5 by laperriere best quality
The hotel's location is perfect for enjoying the sunset and the attractions of Duval street. The only negative thing is the breakfast room
August 23, 2013
Rated 5 out of 5 by Mehmet This is an awesome place.
We've liked the hotel very much as well as Key West is an awesome place to be. I'll be recommending this place to my friends back in Turkey.
August 23, 2012
Rated 2 out of 5 by Sam4222 Not up to Westin standard
Hotel very dated and in desperate need of updating...had to switch rooms as our pool/garden view became a view of the Aquarium ( next door) rusted AC unit and their maintenance area..got switched to our pool/garden area after taking our luggage up to the new room...carpet was stained and sliding bathroom door did not function and had to call maintenance to repair along with the room safe that did not function after a day...elevator paneling was scratched and mirrors were dirty and smeared the whole time we were there..no housekeeping saw it I guess...one day we rode the elevator with housekeeper that had a blue tub of dirty linens....and we had to make room for dirty laundry..when we were leaving on our final day we stood at the outside kiosk to get a taxi to the airport and was ignored and left standing by ourselves....finally had to go into the lobby and have the front desk call a taxi for us..the marina was lovely and the pool bar staffer David was most accomodating...for the rest of the staff that you would see and say 'Good Morning'..no reply....other Westins where have stayed at in resort areas are exceptional...sad to say..not this one...
August 16, 2013
Rated 5 out of 5 by Mickey Excellence in Hospitality
I have never had a better experience at any hotel or resort. My experience at the Westin Key West is second to none. Everything was great!
March 1, 2013
Rated 5 out of 5 by Matt06 Great hotel
This was our second visit with our kids and had a great time. Excellent location, the facilities are great and we love Sunset Key beach.
July 10, 2012
Rated 5 out of 5 by KeyWestWestin great area
staff was very helpful, pleasant, and very glad too have us there
need a little work on wheelchair handicap touches to room
October 21, 2013
Rated 4 out of 5 by Leon17 This hotel has great location
Front Desk Staff is always excellent
They try to always accomodate customer requests.
The rooms are spacious and very comfortable.
September 20, 2012
Rated 5 out of 5 by Blondie32 Nice local feel
Large enough to contain all the facilities you expect in a Westin. Small enough to feel like a local Key West hotel. Very nice.
August 5, 2012
Rated 5 out of 5 by Russ123 great stay
September 26, 2013
Rated 5 out of 5 by Worl52 Wonderful pool
Great stay at the Westin. Spent a lot of time at the pool. Samantha was great!
December 10, 2013