Rated 5 out of 5 by RaptorsRule Recommended
The hotel is perfectly located in town walking distance from attractions, good restaurants etc. So leave your car in the garage and enjoy the walking. The hotel also has its own boardwalk area for excellent sunset viewing. The following morning we saw a manatee in the dock area. We like this hotel very much.
I only have 2 negatives but does not effect my overall rating although it may matter to another guest. The wifi system on our ultrabook did not function even though it stated we had a connection. If our stay was several days, I'd mention it to management. Secondly, breakfast offers are very expensive so walk on Duval street for a more reasonable priced selection.
We would definitely stay there again.
February 4, 2013
Rated 2 out of 5 by spgplatinum3333 Location is great - staff is terrible
I'm an SPG Platninum member with 150+ nighs a year. So one could think quite a loyal SPG customers. In a nutshell:
1) Location is great
2) Staff is terrible - concierge prefers reading Kindle and making private phonecalls than providing advise on activities
3) Cleaning: Very bad cleaning - its still dirty
4) rooms are ugly with old carpets. I have a 1-bed room suite with 1 living room, but only 1 window --> its super dark and shady
5) They tried to cheat me this morning when I got my free SPG breakfast - they still tried to charge me for coffee and OJ eventhough I clearly said its my platinum amnenity.
6) For that price (300 USD per night) I expect more - this is substandard and puts a very bad light on the the Starwoods Brand
August 7, 2013
Rated 3 out of 5 by bill21 Needs Improvement
Given the price of this facility there are areas that definitely need work. The front desk staff is very indifferent at times. We had to store luggage and they said "take that up with the bellman." Same response when we asked if the bags would be taken to our room when ready. The TVs in the rooms could not be any cheaper. Should be brought up to 21st century standards. It takes a good 2-3 seconds for a channel to change. Recognition of Starwood Preferred? I am not sure they know it exists. Definitely not worth what is paid for.
May 2, 2012
Rated 2 out of 5 Hotel was dissatisfactory
1. There were no bath tubs just a shower and my wife does not take showers. She would have liked a bath tub and for a well known hotel as the Westin, that was not acceptable.
2. When my wife and I arrived to spend the week there, we were told that we had to pay for the week up front. Another lady staying there was upset as well about this up from=nt paying for the week. After a long augument, they allowed us to pay daily then the next day we found ouselves locked ou of our room. Not good treatment of customers.
December 4, 2013
Rated 5 out of 5 by crazyteapot Location says it all
Stayed 2 nights using points the week before Christmas. Had two rooms on spg floor. Pool views. Nice rooms, great beds. Enjoyed the Sunset Celebration held on the hotel boardwalk. Mobile drink carts serve guest(Cash no Credit Cards). Restaurant has outdoor seating on boardwalk. Entertainment was fun and kids seemed to enjoy it. Sunset views were outstanding. Valet parked our car $22/night. Car never left the garage. 1-2 blocks from Duval St. and easy walking for just about everything. Took a pedi cab several times when we didn't want to walk. Conceriege services were very good and nice gift/supply shop behind them. Pool has nice padded chaise lounges and drink service is available. Plenty of seating during our use. Ate breakfast in hotel restaurant twice and enjoyed the outdoor dining facing the water and cruise ship dock. Dinner another story- seated by hostess, waited 15 minutes with a menu. Area was dim and asked for flashlight, she wanted me to move, I just wanted to read the menu. After waiting, called restaurant phone from my cell phone to ask for a waiter to come to the table. Phone rolled over to main front desk and transferred back to restaurant. Waited a few more minutes until a nice waiter showed up and expressed regrets. They were not busy and this was about 8 pm. I was dining alone due to husband illness. All menu salads seemed large and asked for 1/2 serving which they did accommodate. Ordered fish meal and asked for grilled asparagus instead of green beans and was accommodated again. All food in the restaurant was very good. Ordered dessert and they set it up like room service so I could carry it back to the room. After my husband woke up after 11 pm, he was hungery. I called to inquire about room service. They have a late night limited menu of food prepared by restaurant and left for delivery by security. It came within 15-20 minutes and was a turkey croissant with chips which met our needs. At checkin I had asked for 2 frigs. to be delivered to the 2 rooms we had. Had to call again to get them delivered.
December 29, 2011
Rated 5 out of 5 by donner Best Hotel on the Island
I have been coming to Key West for years, and have tried several of the hotels. This one is by far the best! The location is perfect ~ central, but enough off the path there isn't too much traffic. The beds were more comfortable than the one at home!
Coffee in the room, good coffee at that! Wonderful view off the balcony! I cannot wait to stay here again!
The only thing that would make it better is airport transfer service.
May 30, 2014
Rated 5 out of 5 by Arocky24 Great Hotel but not that many SPG amenities
I went to the keys on a fishing trip with my friends and stayed in a 2 bedroom suite. Very big, very nice and we all slept comfortably. However, the only problem I had was that we didnt really have a view of the Ocean. Not a big deal but I did mention it to the front desk. When I told the front desk attendant, Adrian(I hope I got that right). He went on to look up another room with a better view. He actually found another room and let me take a look to see which one I liked better. He definitely went out of his way to try to please us. He was extremely helpful and definitely deserves to be recognized.
All in all it is a great place to stay and the location is perfect! We walked everywhere we needed. Thanks for the great care and hospitality. We will be back again next year.
October 10, 2012
Rated 5 out of 5 by spinks00 Wonderful Stay
My wife and I came here for a two night stay after coming down from the middle keys where we did not have a great experience. Upon arrival we were pleasantly greeted and upgraded to a suite which went a long way after our unpleasant experience at our last hotel and long drive down. We also arrived around 12:30 and they already had our room ready. The gentleman named Mike at the front desk checked us in and was very accommodating and helpful. We will definitely be coming back to stay at the Westin Key West.
June 5, 2013
Rated 5 out of 5 by Kat55 Wonderful stay
This was a quick getaway and the hotel was everything and more than expected. The area around the hotel was great and all the amenities were great. The staff was wonderful and the so was the food. The outdoor dining is very enjoyable.
March 22, 2014
Rated 3 out of 5 by JaneDoe369 Make sure you shop their rates even if you are with a group.
Make sure you pay attention when booking. My friend stayed in the same hotel on the same dates and got an ocean view room for $5 more and we were in the corner of the pool area next to the staff room with pool towels in our bushes. We were also next to the back door so every time someone smoked a cigarette there, our room would smell. Otherwise we found the hotel and room to be clean so assuming you pay attention to where they place you, you will enjoy your stay.
November 25, 2013
Rated 2 out of 5 by TCB1 Great location but not much else
For the price ($700/night) , you really don't get the value other than the central location. I wasn't offered amenities upon checkin, bed was not made, shampoo not replenished, etc. Also there is not a spa on site ( have to take a boat) and there isn't a nail salon either. For this price, you would think these offerings would be table stakes. Very disappointing.
February 24, 2014
Rated 4 out of 5 by Joccobunny Gold member owner
Very disappointed. I'm a gold member owner and let you know in advance 30 days. I got a dumpy crappy room my first night. My business partner travelling with me got an upgraded suite. He's not even a Starwood member. That is not ok. My tub did not drain and my toilet didn't flush. Why did he get a suite????? Why did I pay you 50k and fees of almost 3000 a year when my friend pays nothing and gets a suite?????? I don't like to change rooms but mine was so nasty I had to.
January 14, 2013
Rated 5 out of 5 by RandL A fantastic place to stay on Key West.
The lcoation of the property is wonderful, on the water, near Duval Street and right in the center of historic Old Town. The hotel is gorgeous. The deck overlooking the water was a quiet retreat during the day & a great location to view the sunset from. The rooms were spotless and the beds were super comfortable. Staff is friendly and we were treated to an upgraded room upon arrival. A pelasant surprise to start our vacation. Our 3 days here were a perfect getaway.
September 10, 2013
Rated 4 out of 5 by Dave24 Nice Hotel
I visited this property in October and found it to be a great place to stay. The location is set on the water front and is within walking distance of Duval St. Most rooms have great water views. The Westin is close enough to be in the middle of it all with out feeling like it is. The property is quite and feels like a small private getaway. Sunset hour by the bar overlooking the water gives you an amazing view and is truly relaxing. During the day you can pay $20 and take a ferry to a small private island across from the hotel and relax on the beach.
The only issue I had with this location was at the front desk where for whatever reason they would not recognize my platinum status and told me to call SPG and fix it myself. Oh well... not everything in live can run smooth. : )
Either way I highly recommend this property!
June 21, 2012
Rated 5 out of 5 by Ericka35 Clean and Comfortable
Pleasantly surprised with the attentiveness of the staff. Originally had an issue with the air conditioning not working however when the engineer came to resolve the issue, he had the most positive attitude and helpful demeanor. He fixed the problem and with a cheerful smile which made the start to my vacation wonderful. My room was upgraded without a request from me which was a wonderful surprise. Thoroughly enjoyed this stay and can't wait to come back.
April 16, 2013
Rated 4 out of 5 by Betty62 Nice Hotel but beware
My husband and I booked an ocean front king suite expecting to have an ocean view. We were disappointed to wake up 4 out of the 6 days we were there to a a cruise ship blocking our ocean view. When we checked in we were told we have nothing but ocean, but he should have told us we would have nothing but ocean liner- because thats what it was for 8 to 9 hours every day. It still was a nice hotel with friendly staff, but if you are planning on paying extra for an ocean view, make sure cruise ships won't be there to spoil it for you. They don't tell you about the cruise ships, so make sure you ask. One other problem with the Westin is their late check out is only till noon. Not very late especially if you have a later flight leaving Key West. It still is a nice Hotel, and if not having a view is ok with you then you'll be happy there.
May 16, 2012
Rated 5 out of 5 by Sanwen Amazing Front Desk Manager!!!
We stayed at this location for our anniversary and the front desk manager took amazing care of us. He made sure that we had a upgrade and also had champagne, strawberries, and a personalized card delivered to our room after our day excursion on the reef! Amazing!!! This location is right by all the main tours and attractions. We had a great view and great room location on the third floor! Thank you very much again for the amazing accommodations!
September 10, 2013
Rated 5 out of 5 by Vilma59 IMPECCABLE SERVICE
The purpose of our stay was for my husband's birthday. The hotel staff went out of their way to make it a very special occasion and wonderful experience. The Front Desk staff is courteous and friendly not only at check-in but at check-out as well. Room service dinning and food were very good.
We will definitely go back and I will recommend this hotel to everyone that wants to experience impeccable service along with fantastic location and food.
July 22, 2013
Rated 2 out of 5 by JRP1 Bad Manager
It does not matter how much training a staff undergoes, there can be underachievers on staff. Their will always be people who just really don’t care. Its those times when management steps in puts fires out and smooths things over. This Weston has a great staff, truly nice people – but the manager, in only two conversations was atrocious in her customer service.
Our first night found us across the hall from a barking dog. They allow dogs, OK. Is it OK to let a barking dog keep people awake? According to the manager – YES. Because, …they allow dogs.
Not an I’m sorry, let me see what I can do to solve the problem… just, we allow dogs.
When we went to check out there was an issue with our door. We were locked in our room. Crazy, but true, we could not get out. The maintenance fella that showed up was courteous and solved the problem he scaled the side of the building to get into our room from the balcony then took the door off the hinges – and we escaped.
The process took about an hour, an hour we did not have.
We were going to be late for our flight, when I asked the manager to help get us a cab or we were going to miss our flight (after telling here we were the ones locked in our room), her response – I’m not in charge of cabs…
Just a fail.
A miserable unnecessary fail by one bad employee at an otherwise nice location.
Look elsewhere; there are plenty of very nice places in Key West.
March 26, 2014
Rated 5 out of 5 by vlc401 Great location and staff
This is our second stay at the Westin and we decided to treat ourselves to and ocean front room, instead of the traditional. What a great view!!! We were able to walk to the activities on Duval Street and also enjoyed the beach on sunset key and the pool at the hotel. The staff go out of their way to be so helpful. We will be back. The only drawback we felt was the charge for parking is too much and discount should be offered to SPG membera.
September 23, 2012
Rated 5 out of 5 by BigO28 Great Key West mini Vacay
My wife and our 21 year old son and 15 yr old daughter stayed at the Key West Westin Resort and loved it. We stayed in an ocean front 1 Bd room suite and got upgraded to a larger room. It was my son and my Birthday and the front desk sent up a Birthday card with a complimentary bottle of champagne. Could not ask for better service. The hotel is beautiful with boutique shops down stairs for the girls to shop. The pools were warm and very clean and a family type atmosphere. The location is probably the best part, as its right next to Mallory Square, and it faces West so if you stay in an ocean front room you can experience the beautiful Key West sunset from your own balcony. All is all one of the best hotels we have stayed at and we have stayed at many 5 star resorts. Great staff, great atmosphere, great suite (room) and location location location...
July 31, 2013
Rated 5 out of 5 by Honeymoonersx42 Great spur of the moment get-away
Took a chance on a holiday weekend to take a spur of the moment anniversary get-a-way and picked the perfect hotel. From Shannon, who took our reservation over the phone, to every person we dealt with, it was a pleasure. They even put strawberries and champagne in our room and a nice note. Bed was heavenly and access ability to everything was primo. Couldn't have asked for more. Will definitely be back and bring friends.
September 3, 2013
Rated 5 out of 5 by evaChoo Perfect Stay
We are South Floridians..only about 120 miles away. We decided last minute to do a one day/night trip to Key West and see the sunset celebration. The room was perfect. comfy bed. The staff was above par. we had dinner and brunch at the Westin Bistro restaurant. The food was wonderful. The brunch was the best I've ever had. This was the best restaurant that I have been to in Key West. and I've been to more than a few It was a perfect one night trip. We've done many day trips to Key West. This was the first time we ever stayed overnight. And we couldn't have picked a better place. Oh, and by the way, the location was the best. One block from all the Duval St happenings.
and thanks to the front desk Shannon. She was so kind.and the bartender Andrew was great. Ps...as with all Key West lodging and eateries it was a bit pricey, but no more than comparable places. It was worthier.
March 11, 2013
Rated 1 out of 5 by Susan Sooooo Disappointed
When we checked into the hotel I stepped into a saturated wet stop by the sink. I called the front desk and they sent up someone from engineering to check the sink area which is where the puddle was located. It turned out that the water was a result of extremely wet towels being placed in the basket under the sink and nothing could be done except waiting for it to dry out. Then after showering my husband and I opened the curtains so that we could sit and view the sunset and to our surprise there was approx. 75 people right outside our window/door doing the same thing. Hence we couldn't enjoy the sunset at all because of the crowd. I don't understand how/why that is acceptable when I'm paying $400 a night to have that benefit while others have it for free. Not to mention that we couldn't open our blinds/curtains at all because people could see right inside our room. It was absolutely unacceptable.
November 26, 2013
Rated 5 out of 5 by Howard41 Great Vacation
Thanks Starwood for a great vacation. Appreciate the upgrade requested to a suite. Perfect location to water, restaurants and nightlife. No need for a car - walked everywhere from hotel. Day trip to sunset key was exceptional. Staff was very accommodating - Al was especially welcoming at check-in. Minor drawback was periodic cruise ships blocking view of water. Overall a wonderful stay for whole family.
August 6, 2013
Rated 5 out of 5 by Billiam2576 Excellent Property
Before booking this property we checked some of the other SPG review. Not sure what people's expectations are but we found the hotel excellent: great location, facilities and staff. We were able to walk to everything in Key West and the staff provided helpful hints and tips. A very relaxing and laid back vacation.
We would recommend this property to anyone who is looking to vacation in Key West.
July 22, 2013
Rated 1 out of 5 by AshLy Awful experience
Very small dirty and old room. They told me that all beach passes are sold (!!!!), but nobody inform that I have to reserve it in advance. They offer me to go to the sity beach by foot (2 miles). Concierge and manager in reception were very impolite and rude.
I decided to move and check out at 15.30 after only 1 night but they charge me 2 complime nights.
Fantastic low service. Never return there
May 19, 2013
Rated 5 out of 5 by AlisBob Location, location, location
First time in Key West so was pleasantly surprised by incredible location steps from Duval and near everything. Had a great 6 night stay..Highlights include staff from Front desk, to housekeeping to Pool and bartenders. Food typical resort pricey but WAY above average quality and always got our sometimes "special" orders correct. Special shout outs to Andy and Zach at the pool! We had a one bedroom suite overlooking marina and ocean. Only complaint...and I know The Westin bought this from Hilton I believe..but for a suite the size we had, the bathrooms was TINY! Single small sink and shower and tub in other room. Not what I expect from a Westin, especially for 6 nights! Other improvement could be new pool cusions on chairs. Lumpy and thin and NOT comfortable. Easy change that would upgrade pool experience tremendously.
Othewise..we can't wait to be back and see everyone again!
Bob and Alisa
April 2, 2012
Rated 5 out of 5 by Anjin624 Location, location, location
Perfect location for the main reason to visit Key West. Close to the Duval Street activities, the sunset celebration activities, steet performers and seeing the cruise lines arrive and depart. Staff went out of their way to make our stay pleasant and incident free. We will definitely return without hesitation for another stay in the comfortable rooms of this Westin facility. Well done!
February 22, 2013
Rated 5 out of 5 by ID5630 This hotel has caring staff
The staff at the concierge helped us have a magical weekend! They did small things that made a huge difference. The room view was great, overlooking the marina.
May 29, 2014