Rated 4 out of 5 by Katren Great Location - Hotel needs more WOW
This hotel has a fantastic location, which is almost reason enough to stay here again (and I will). However I was left a little disappointed with the quality of the room.
August 7, 2012
Rated 1 out of 5 by Sharp360 Holds Galore
My room was paid in full upon arrival. A minimum hold of $250 was needed for "incidentals". The following days holds on my account ranged from $1,900 to $608, when my wife and I didn't charge anything to the room. Two mornings were spent talking to management/accounting, and my bank to have these holds removed. On several occasions I was unable to do anything outside of the Westin because the holds exceeded my balance. On one specific occasion I was stuck at the Schooner Wharf, waiting for the holds to be released so I could pay my bill! The hold amounts could not be justfied by managment or accounting. The best explanation I recieved was that it involves a calculation process!! In short if you stay here, watch your money!! Accounting and Managment are clueless or at least they claim to be, about the account program involved with putting insane holds on your account!!
August 6, 2012
Rated 1 out of 5 by disappointed10 disappointed guest
hallways were filthy
carpet was filthy
the whole atmosphere was dingy
will not stay at this facility ever again
August 6, 2012
Rated 5 out of 5 by Blondie32 Nice local feel
Large enough to contain all the facilities you expect in a Westin. Small enough to feel like a local Key West hotel. Very nice.
August 5, 2012
Rated 5 out of 5 by Fernando69 Great Location and excelent management
People friendly and even if we started with a problem, the management was very competent on how to solve it and made our stay a great experience.
August 4, 2012
Rated 4 out of 5 by FLtravel Location, Location, Location
This is a great hotel located in the heart of Key West. Hotel is comfortable and rooms are up to date.
August 3, 2012
Rated 5 out of 5 by vwoohollis Excellent Location & Excellent Service
When i wanted to stay one more night the staff was very accommodating and helpful.
August 2, 2012
Rated 3 out of 5 by PAC1 Key west trip
Stayed one night at the hotel. Was glad we only booked for the one night. was not terrible. Beds were comfortable. room was small but clean and more like motel than hotel. Valet very personable. Front desk- depended on employee. Not rude just some were indifferent. Restaurant breakfast was very good and reasonably priced.
July 30, 2012
Rated 4 out of 5 by Tootienolla Good stay
We enjoyed our second stay. The only flaw was booking an ocean view - two of the three days the view was blocked by very large cruise ships. On the plus side, items left in the room were recovered and are in the mail. We will return.
July 28, 2012
Rated 5 out of 5 by Verob6 Kudos
Our suite was fabulous. A special recognition for Allie our bartender at the Sunset Grill. She was a professional and fun person. She gave us recommendations for specific food desires and spent time just talking and doing what bartenders do.
We also ate at Latitudes which was wonderful. Our waiter Steven was excellent as well. We could not be pleased anymore with our stay .,we shall we return
July 25, 2012
Rated 4 out of 5 by joe45 lousy room
As a Platinum member with my wife I had a room that looked into a tree and below had huge plastic containers that were being loaded all day with laundry
July 25, 2012
Rated 4 out of 5 by jetset05 Beautiful Resort and Location. Staff needs improving.
We stayed in the Whitehead Suite. More than enough rooom. Our three kids and us had plenty of room and they shared 2 TV's. The food and room service was very good. The air conditioners were so loud you had to constantly turn the tv's up while they were running then turn them down when they shut off. Very aggravating.
The maid pushed for tips in the hallway and pool staff was displeased when I took towels from the pool area back to the room.. I called the manager and told him I would bring the towls to him personally when we were done with them. '
Other than that the stay was great!
July 24, 2012
Rated 3 out of 5 by restin1 Great Location
Beds and pillows were extremely comfortable. Duvet on one bed had what appeared to be a blood stain on it, not visible because sandwiched between two clean sheets. Noticed too late to request fresh linen to replace it. Inside shower curtain had long mold streak on it. Believe the carpet need to be freshly shampooed. Otherwise very comfortable room. Service at Bistro 245 was speedy and efficient. Food was not up to the standard I expect at this level of hotel.Bacon was burned, waffle was cold and dry. Minimally needs to have printed out floor plan directions to facility.
July 22, 2012
Rated 1 out of 5 by bjb3333 MOST DISGUSTING POOL I have ever been to!
The pool area was DIRTY the cushions we're OLD, WORN and DIRTY, a lot of the chairs were broken. i never saw anyone clean the pool but what I did see, was a bunch of adults drinking and smoking and standing in the pool for hours without getting out? I went for fun in the sun, NOT.
For the amount of money I paid your view was the BIGGEST CRUISE SHIP I have ever seen taken away any view you could have had OF the ocean or the amount of
people warning around. VERY disappointed in my stay!
July 21, 2012
Rated 5 out of 5 by Mary8 Bistro 245
Food was exceptional! We had dinner two nights and breakfast every morning. Everything was delicious and staff was very friendly and welcoming.
July 19, 2012
Rated 5 out of 5 by Matt06 Great hotel
This was our second visit with our kids and had a great time. Excellent location, the facilities are great and we love Sunset Key beach.
July 10, 2012
Rated 5 out of 5 by John9 weekend getaway
This is the perfect Key West resort. Great property, great staff and great location. I stay there every few months and the Westin never disapoints....
July 5, 2012
Rated 5 out of 5 by PlatinumForLifeMember Above and Beyond
I just returned from a three day trip to Key West and the Westin Key West Resort & Marina and wish to thank Diane S., the hotel's General Manger for managing and leading such a professional staff. I would like to especially thank Jennifer, the front office supervisor for ensuring our stay was an exceptional one. Understanding the unique difficulties a high redemption property can present, Jennifer went above and beyond to personally see that the Platinum room and upgrade I requested exceeded our expectations. She should be commended for her cheerful, cooperative, and professional attitude. When travel becomes more than just leisure and the road a second home, room quality, service, and comfort is paramount. It is directly because of employees like Jennifer that I remain a loyal Starwood member even when other comparable choices are available. The quality and care I received as a guest at this property is the main reason I will choose to stay at the Westin Key West Resort & Marina whenever I return in the future. Thank you for a job very well done.
June 27, 2012
Rated 4 out of 5 by helloE Location!
The location is what drew us to the hotel... we parked and then walked everywhere which is the most convenient with kids. We had a one bedroom suite overlooking the marina. And yes both days there were large cruise ships blocking our view. The staff was pleasant, the pool nice and the shops around were fun to explore. The room was large having a separate living room area and a bedroom/bathroom area. Our only problem was that the sliding bathroom door did not close completely or lock so when in there you didn't have any privacy. This made it a bit awkward having 2 different families sharing the bathroom. When we notified the front desk to fix it they said they would send maintenance. But when we came back a few hours later, we found our room door propped open to the hallway and the bathroom door still broken. It was disturbing to think that our room was unlocked and unsupervised while we had our iPads and computers in the room.
June 25, 2012
Rated 4 out of 5 by Dave24 Nice Hotel
I visited this property in October and found it to be a great place to stay. The location is set on the water front and is within walking distance of Duval St. Most rooms have great water views. The Westin is close enough to be in the middle of it all with out feeling like it is. The property is quite and feels like a small private getaway. Sunset hour by the bar overlooking the water gives you an amazing view and is truly relaxing. During the day you can pay $20 and take a ferry to a small private island across from the hotel and relax on the beach.
The only issue I had with this location was at the front desk where for whatever reason they would not recognize my platinum status and told me to call SPG and fix it myself. Oh well... not everything in live can run smooth. : )
Either way I highly recommend this property!
June 21, 2012
Rated 5 out of 5 by Joe222 Total Enjoyment!
Key West at its best! Great location - especially for Sunset Festival. Enjoyed the pool. Rooms were clean and updated. Special thanks to Taolan who made our stay that much more special.
June 18, 2012
Rated 5 out of 5 by csuite Excellent location and one of the best on Key West
My wife and I planned on staying at another SPG hotel in Key West and moved quickly after a poor experience( Mainly because of the location to Old Town Key West).This hotel is in the best location to capture all that Old Town Key West has to offer. I highly recommend this hotel if you are staying in Key West.
June 3, 2012
Rated 5 out of 5 by PlatTraveler EXCEPTIONAL PROPERTY
We have been coming to Key West for many years to celebrate our anniversary. Have stayed at the Westin for the past 5-7 years and would not stay anywhere else on the Island. The location cannot be beat. Some complain about the cruise ships, but my wife loves to watch them come in and depart. They are gone by dinner time and do not affect the sunset view. The staff is attentive and caring. The front desk staff is absolutely the BEST. Bistro 245 has a great wait staff and the food and views cannot be beat. Housekeeping was better than almost any property I stay at and I travel a great deal. The service at the pool was also top notch. This is an outstanding property in every regard and the management should be complimented.
May 30, 2012
Rated 4 out of 5 by EdwardK Great Location
I enjoyed my recent stay at The Westin Key West Resort & Marina. It is located where almost everything is within easy walking distance.
The food in the Bistro 245 was excellent especially for breakfast and lunch. It would've been nice if there were an indoor bar/lounge. On very hot days, the outdoor area can get a little intense. The evenings there however, were very comfortable.
My room was extremely clean and confortable.
May 28, 2012
Rated 3 out of 5 by JoyceL Great Location
This hotel is in a great location. There are three separate facilities. Somehow Westin needs to coordinate and connect at least two of the facilities. There is no doorman to help with luggage. Help here is hard to come by. Folks on the Westin Express line are sometimes rude and not very helpful. The Spa is at Sunset Key so you must take a water taxi there if you want a massage. After a massage you want to get back to you room quickly so you can shower & relax. There should be a Spa at the Key West facility. The food in Bistro 245 is excellent.
The pool is not cleaned daily so palm tree debris floats on top & at the bottom. Rooms are clean and comfortable but the hallways are always a mess.
May 24, 2012
Rated 4 out of 5 by Betty62 Nice Hotel but beware
My husband and I booked an ocean front king suite expecting to have an ocean view. We were disappointed to wake up 4 out of the 6 days we were there to a a cruise ship blocking our ocean view. When we checked in we were told we have nothing but ocean, but he should have told us we would have nothing but ocean liner- because thats what it was for 8 to 9 hours every day. It still was a nice hotel with friendly staff, but if you are planning on paying extra for an ocean view, make sure cruise ships won't be there to spoil it for you. They don't tell you about the cruise ships, so make sure you ask. One other problem with the Westin is their late check out is only till noon. Not very late especially if you have a later flight leaving Key West. It still is a nice Hotel, and if not having a view is ok with you then you'll be happy there.
May 16, 2012
Rated 5 out of 5 by Zeeke11 Great location
Having stayed at this hotel several times, there is a reason I return as often as I can. The location is excellent and there is no need for a car, but if you do have a car, the hotel provides free parking in their garage. The rooms are spotless, the staff is courteous and they have the most comfortable beds.
May 14, 2012
Rated 5 out of 5 by Tet1 beautiful hotel - fantastic location
Loved this hotel, great location, great service. Wonderful laid back Key West
atmosphere with all the trimmings. Pool area was beautiful very tranquiil, excellent poolside service. Dined in Latitudes - amazing experience not to be missed. Beautiful view of sunset at 2nd Floor Bar or dine on the waterside at the key. Great place
May 13, 2012
Rated 3 out of 5 by VickiM NOT a Categry 6 Hotel
We stayed at this hotel in early May 2012. Upon checking in, we were given a room with two Queen Beds. We ask if we could get one with a King Bed. Elliot at the front desk staff said no, but we could come back tomorrow and ask again. Elliot said he was sorry and would like to send a bottle of wine up to our room - would we like red or white. We said red. The wine never arrived. We were sent to another building about 75 feet away from the check-in area and never offered any help with our luggage. The room was fine and overlooked the pool. The next morning we went down and ask if we could get a king bedded room. They said "no way". The following day, we were out most of the day and came back to the room hot & tired. The room was not cleaned. We called the "Service Express" number and inquired about getting our room cleaned. When we didn't hear anything back, my spouse went to the front desk to inquire about getting the room cleaned. They told us we had checked out that morning after two nights - we had a five night reservation. I returned to the front desk with my confirmtion paperwork. They said they were sorry, but a night clerk had pushed the wrong button on the computer and checked us out. They offered us an ungraded room to help make up for the mistake they made - which we took and had to repack everything and move. If you are a gold or platinum SPG member, do not expect ANY recognition for your status at this hotel. I ask for a 1 1/2 hour later check-out because of the time our plane was leaving and they wouldn't even consider it. The management at this hotel are not Starwood employees, but an outsourced management company. This hotel is not more than a Category 4 hotel at most......but they call it a Category 6! Also, when you get your final bill, check it closely. We were charged for Valet Parking and we did not have a car.
May 11, 2012
Rated 3 out of 5 by sarahd could have been better
Just stayed at this hotel for four nights (a minimum stay with a premium price). The staff was nice enough, the small room was shabby by Westin standards with wrinkled up carpet. Was not offered a Starwood owner upgrade even though it was clearly not sold out and what appeared to be several larger rooms were adjasent to our room. The Bistro closed early. Concierge was helpful even though they booked one excursion on the wrong night! The location is very nice and would be hard to beat. The view was incredible, even working around the cruise ships that docked there every day.
May 8, 2012