Rated 5 out of 5 by Carlos22 Best Location in Key West
This hotel has it all. Friendly staff, best location in Key West, great ambiance in the open terrace dining area and great food. We did not get to use the spa/pool and excercise facilities as we were too busy expoloring Key West. Our only complaint was a noisy air conditioning unit that had a pretty loud vibration which was most noticeable at night when we were trying to sleep. I would highly recommend this hotel.
October 29, 2012
Rated 5 out of 5 by Billie Westin Key West
The hotel is in a great location with accomodating staff. My oceanfront room was comfortable and clean with a balcony and a perfect view. Access to the ferry to Sunset Key was convenient and timely. The bike racks were a major convenience. Computer and printer access for printing airline tickets was also a plus. Of course, the restaurant was convenient, staff was friendly and the food was good; loved the smoothie.
September 5, 2012
Rated 1 out of 5 by lovekw would never stay here again
1. checked in and the shower drain was full of hair from the last guest.
2. called the spa to make an appointment, left a message as the voicemail suggsted. NOBODY called me back.
3. housekeeping came to clean my room. They made the bed and left. The ironing board was left in the middle of the room.
4. Elevator in the building I stayed in was horriffic. Smelled like urine, carpet filthy daily. Was never vaccumed.
December 11, 2012
Rated 3 out of 5 by peterb13 the hotel is beautiful
This hotel is beautiful, rooms are great except no table in room. [had to eat on bed] . tried to adjust reservations 10 dys b-4 arrive.[ had better tomorr. package] wanted to add day. by the time they called back they said hotel was booked up. this was a lie. made seperate res. for added day . was charged $50 per day more on 1st res than for added day but stayed in 1 room. was told hotel could not adjust rates.
May 26, 2013
Rated 4 out of 5 by bmw1998 Westin Key West Resort
Overall our stay was good. The service and the food at the cafe was excellent.
Biggest complaint I have is about the carpet in our room. It was very dirty. The bottom of my feet would get black from the dirt in the carpet and I had to scrub them clean before I went out. I felt like I had to wear my flip flops or slippers all the time. I don't understand why they don't shampoo or replace the carpet.
January 2, 2014
Rated 2 out of 5 by Flycatcher Not good enough
Great location, BUT....
- Inadequate lighting. Only two lamps; need at least three. Inadequate cfl bulbs.
-Not enough places to plug in electronic devices. Bathroom outlet is only one accessible. Since there is no desk, at least provide bedside & table lamps that have outlets in their bases.
-The really flimsy plastic cups are ridiculous.
-General feeling of room & balcony, though "best in hotel", is cramped & skimpy & not particularly attractive.
-Who is responsible for the horrible man with the cats who "entertains" at sunset? He is a noisy creep who spoils the experience and the view. It's the hotel's property, isn't it?
-Why does the lobby of our building have to have music & and why is it such bad music?
Bistro 245 isn't much....
Room ventilation was poor requiring a noisy drafty air conditioner and fan directly over the bed or propping the doors open
December 29, 2012
Rated 4 out of 5 Watch out for the "OCEAN FRONT"?
No one even recognized our GOLD preferred status, but we did arrive late at the hotel , so they upgraded us to an OCEAN FRONT ROOM SUITE. I had booked an OCEAN FRONT King. Little did I know that there is a Marina right in front of the hotel. And Guess what? That is where the CRUISE SHIPS park. So we never got to the see the OCEAN! But the location was perfect! We walked everywhere and left the car for 3 days!
March 20, 2013
Rated 3 out of 5 by Chris27 Over-priced; under-delivered
The hotel should not be rated as a top resort. Other than its fabulous location in Key West, I found it to be significantly lacking in ammenities and staff service. This was my second stay within about six months. On both occasions, my room was not ready until well beyond the 4 o'clock "guaranted" check-in. Recently, I was literally painted into my room by maintenace painting the sidewalk in front of my room.
April 4, 2013
Rated 4 out of 5 by LDL4 Good choice of hotels, but limited options
We were satisfied with our stay, but not the usual Westin experience. We paid for a pool/garden view and our room overlooked the building air conditioning units. Room was nice size and clean, although our air unit made loud noises while operating and it took two requests and all day to change out a low battery smoke alarm issue. I would stay there again because of the location, but request a different room.
October 9, 2013
Rated 3 out of 5 by ke175 A bit dated and run-down for the price
We were less than impressed with the hotel considering the price. The location was great, and we enjoyed our balcony very much, but the room felt run-down and outdated. The layout of the room was awkward, and the bathroom was very small. To close the door to the toilet/shower area, you had to be a contortionist. We enjoyed our stay, but the hotel needs some cleanup and refreshing - like new carpet and paint.
April 29, 2013
Rated 4 out of 5 by tp2014 extremely pleased with hotel
great location and fhe staff was very helpful
May 1, 2014
Rated 5 out of 5 by Norman1 Great Hotel
Pros- awesome staff, great food, promt room service, spacious room with comfortable beds, the service here at the Westin was outstanding,
cons-shower could be cleaner some mold in the grout lines, carpet needed a steam cleaning, upgraded to a sunset ocean vie room paid extra to have a cruise ship block our view half the time
overall a class act and great location that I would recommend to anyone!
December 14, 2013
Rated 5 out of 5 by Nigelace Good hotel in a very good location
We really enjoyed our short stay at this hotel. Lots of things going on close to the hotel; especially when the cruise ships docked. Our only minor complaint about the room was that the A/C unit was a little noisy at night.
We spent an evening at Latitudes restaurant on Sunset Key which was superb.
What let this experience down was the fact that there was a published dress code which we originally questioned, to clarify and accepted this. We appreciate that being Florida there was/is an expected casual aspect. However, flip-flops, football shirts, swim shorts and frayed denim jeans should be considered too scruffy. I am not a snob and enjoy casual dress but these examples were either just arrogance OR ignorance and if the latter then the restaurant needs to clarify more up front!
I appreciate that a restaurant wants to maximise revenue but there have to be rules that are enforced.
July 21, 2013
Rated 3 out of 5 by SeanOgden Conference
Welllll, The hotel was average in every way. While the room was marina-front, it was basically a cruise ship parking lot, couldnt really see anything. The front desk staff was largely diffident, in fact one repeatedly asked my partner if he "needed any help" while sitting in the lobby drinking the coffee the hotel provides while doing crosswords, it was pretty clear his presence was questioned. Don't bother saying hello to any of the housekeeping staff, they wont look you in the face or bother to respond (Im a polite, friendly guy). The bathrooms are poorly designed, no door for privacy to change or not disturb a roomate., when I mentioned this to the front desk staff, they simply stared at me, and I got a similar response from the Manager on duty. The location is ok, but the overall place needs a lot of work to bring it up to standard. I do not think I will be returning to this hotel.
November 11, 2013
Rated 5 out of 5 by wheels33 comfort and class in Key West
found the daily beverages in the lobby very convienient and delicious
April 28, 2014
Rated 5 out of 5 by Gordie63 Extra clean and great staff
Great place and was everything I hoped for . The ONLY thing that wasn't good was paying extra for gulf view and seeing a huge cruise ship blocking half the view till 5:00 pm . You should mention that for the gulf view if your charging more . It's a perfect location on Key West , close to Duvall but far enough from the noise .
March 15, 2014
Rated 5 out of 5 by Sniper506 My stay at the Westin
First, it was more than I bargained for! I wanted a king room arrived and was given at no extra charge a suite! It was amazing!! The room smelled wonderful, it was very clean and the comforts were non stop up to and especially the bed! The staff was very courteous and friendly, great job to all!
We would not even think of staying anywhere else upon a return to the key west area!
Many thanks W & T
August 16, 2013
Rated 2 out of 5 by marketguy10 Ocean Front has blocked cruise ship view
Very disappointed that the 2 BR Ocean Front Suite was blocked by large Cruise-ships every day from 7am to 5 pm for 3 straight days. The ship was parked only a few hundred yards away and we could not see over it nor around it. Watch out! The staff knows about this problem. Does Management know or care? I should have asked for "partial ocean view" or would have taken a cheaper room.
January 15, 2014
Rated 5 out of 5 by Ron3678 Best location in Key West
Beautiful hotel. Close to everything. Could not have asked for a better stay.
April 25, 2014
Rated 5 out of 5 by Maxe A great destination resort.
Every aspect of my stay was excellent.
April 28, 2014
Rated 4 out of 5 by BPDCHF121 Great Hotel..incompetant reservation service
My stay at the hotel was beyond my expectations. The Bistro 245 is an excelant restaurant. But it took 3 phone calls to get my reservations correct the through the 800 call center. It wasn't until I called the hotel direct that I received the accomodations I was looking for. I am now involved in a credit card dispute because of the call centers incompetance. Other than that, my stay was superb
March 11, 2013
Rated 5 out of 5 by Verob6 Kudos
Our suite was fabulous. A special recognition for Allie our bartender at the Sunset Grill. She was a professional and fun person. She gave us recommendations for specific food desires and spent time just talking and doing what bartenders do.
We also ate at Latitudes which was wonderful. Our waiter Steven was excellent as well. We could not be pleased anymore with our stay .,we shall we return
July 25, 2012
Rated 3 out of 5 by Spanky Beds are VERY uncomfortable
The location of the hotel is great. Right on the water, and in the heart of the Key West bars and shopping.
The beds are EXTREMELY uncomfortable. Both my wife and I had back pain after sleeping on these beds, and we don't have back problems.
The air conditioner is VERY VERY noisy. It makes a constant rattling sound, and keeps you up.
We were upgraded from a partial ocean view to an ocean front room because our room wasn't ready on time. Great, except it turned out to be a cruise ship view more than an ocean view. The cruise ship parks right in front of the hotel. On top of that, there are several trees right in front of the balcony's that block the ocean view.
Other than that, the room was very clean, the maid service was excellent, and the hotel staff is very nice.
This hotel is nice, but definitely NOT worth the money. I would not go back. There are other hotels in the area that are better.
April 22, 2013
Rated 4 out of 5 by cec1 I had two issues
We did not get the room that we had reserved: king bed with partial ocean view. In stead we got two doubles without any real view.
Second, I like to have a copy of the bill for hotel room charges delivered to my room before I depart so that if there are any questions they can be addressed immediately. Still waiting for that.
Other than that it was fine.
February 3, 2014
Rated 4 out of 5 by JoeJacksonville Nice location and facilities, but short on ammenities
The hotel was nice and clean and in a great location. It was also a great value for using SPG points. The garage is a nice amenity and a relatively fair price at $20 for 24 hour parking with in and out privileges. My only two complaints are that in the evening when the pool is open for some reason all of the towels are removed and everyone must either go out to the front desk in the next building to get some or have to bring them down from their rooms. Makes no sense. Also, the bathroom doors that slide shut on pulleys are both loud (for during the night trips) and not very easy to open and close, at least not in our room. If you plan to go out to Latitudes on Sunset Key for dinner make the reservations in advance as we couldn’t get one. Overall a nice place but felt the amenities were lacking on site. The pool bar closes at like 7:00 and the nice space for the sunset bar closed shortly thereafter. Also, a warning to those buying "ocean view", your view will be of a cruise ship most of the day.
March 18, 2014
Rated 5 out of 5 by tr123 Comfort / food
Great bed and pillows! awesome breakfast, especially the grilled chicken cheese egg sandwich with arugula salad and dressing! Fruit platter was beautiful.
April 15, 2014
Rated 5 out of 5 by Dennis41 Great Location to everything Key West has to offer
The Hotel staff was friendly and very helpful. The location is fantastic, you can walk every where. Our only complaint would be the noise of the air conditioner and its ability to keep the room as cool as we would have liked for comfort. Nice, could have been better. We had breakfast in the outdoor cafe, and it was great. I would stay here again, and enjoy everything Key West has
October 21, 2013
Rated 5 out of 5 by Dondel The best place I have ever stayed
Everything was the best, staff was helpful and we ate breakfast at the bistro every morning and it was great. If I had to say anything bad about the place we did not like to pay for parking. But I would stay there again when I go back.
April 1, 2014
Rated 5 out of 5 by pachfam Great Family Fun
We are on a 2 week family (kids ages 5 & 8) tour of Florida. We had booked 5 nights in Miami but realized it wasn't quite the scene we were looking for so decided to jet down to Key West for 2 days, and we couldn't be happier.
First off, the location of the Westin property is spectacular. In a quiet corner right next to the heart of the city.
Second..check-in was wonderful. Amy and Daniella took care of us as platinum members.
Diane was the concierge who helped us plan our activities. In Miami it seemed like we were bothering the concierge. Diane was a refreshing change. A real people person who gave great insights and thoroughly answered all our questions.
Pool was super chill which was nice. Pool staff did a great job keeping it clean and tidy.
The evening sunset and Mallory Square at night were fantastic. Also took the ferry out to Sunset Key for drinks which was a hit for kids and grown-ups alike.
June 25, 2013
Rated 4 out of 5 by Peggy10 Very Nice Hotel in a Good Location
Enjoyed our stay at this property. The young man who checked us in, Rusty, was very personable, professional and helpful as were other staff members we encountered. Room was very nice. Excellent location within walking distance of Duval Street and other major attractions. The food was very good in the Bistro. I do wish breakfast was included with room. We would stay here again.
June 17, 2013