Rated 5 out of 5 by Mehmet This is an awesome place.
We've liked the hotel very much as well as Key West is an awesome place to be. I'll be recommending this place to my friends back in Turkey.
August 23, 2012
Rated 5 out of 5 by laperriere best quality
The hotel's location is perfect for enjoying the sunset and the attractions of Duval street. The only negative thing is the breakfast room
August 23, 2013
Rated 5 out of 5 by Mickey Excellence in Hospitality
I have never had a better experience at any hotel or resort. My experience at the Westin Key West is second to none. Everything was great!
March 1, 2013
Rated 2 out of 5 by Sam4222 Not up to Westin standard
Hotel very dated and in desperate need of updating...had to switch rooms as our pool/garden view became a view of the Aquarium ( next door) rusted AC unit and their maintenance area..got switched to our pool/garden area after taking our luggage up to the new room...carpet was stained and sliding bathroom door did not function and had to call maintenance to repair along with the room safe that did not function after a day...elevator paneling was scratched and mirrors were dirty and smeared the whole time we were there..no housekeeping saw it I guess...one day we rode the elevator with housekeeper that had a blue tub of dirty linens....and we had to make room for dirty laundry..when we were leaving on our final day we stood at the outside kiosk to get a taxi to the airport and was ignored and left standing by ourselves....finally had to go into the lobby and have the front desk call a taxi for us..the marina was lovely and the pool bar staffer David was most accomodating...for the rest of the staff that you would see and say 'Good Morning'..no reply....other Westins where have stayed at in resort areas are exceptional...sad to say..not this one...
August 16, 2013
Rated 5 out of 5 by Matt06 Great hotel
This was our second visit with our kids and had a great time. Excellent location, the facilities are great and we love Sunset Key beach.
July 10, 2012
Rated 5 out of 5 by gmr1961 perfect key west hotel
sunsets, location, food, atmosphere,
and the beds were the most comfortable i've ever slept on.
February 20, 2014
Rated 2 out of 5 by Harley06 Very disapppointed and horrible customer service
My stay at this resort was such a disappointed. First buyer beware! The hotel puts a hold of $250 on your bank card if you use one to pay for your hotel or any incidentals. They do not tell you this on their website. I found this out when I checked out. Furthermore if I was made aware I would have used my credit card to avoid the authorization holds on $$$. The hotel WOULD NOT release the $$$$ hold on my bank card and than when they did I had to wait for an additional three days for my bank to reverse the funds and put it back into my account. When we called the hotel they were ignorant, hung up on us because they did not want to release the authorization. You have to pay for parking which I was aware of when I checked in but due to the room that sorely needed updating for the price, loud music in front of my balcony due to a wedding at night, the lack of any continental breakfast, a noisy air conditioner, the parking should have been FREE given the costs of the rooms! Room service was incredibly expensive. There were NO vending machines for soda or water at the hotel. The hotel is very disjointed and when you check in depending on where your room is you have to walk to another building to reach your room.
March 18, 2014
Rated 4 out of 5 by Leon17 This hotel has great location
Front Desk Staff is always excellent
They try to always accomodate customer requests.
The rooms are spacious and very comfortable.
September 20, 2012
Rated 5 out of 5 by LOS01 key west jan 2014
the folks at the westin are always very inviting and it makes me feel very comfortable and wanting to come back
January 28, 2014
Rated 5 out of 5 by Blondie32 Nice local feel
Large enough to contain all the facilities you expect in a Westin. Small enough to feel like a local Key West hotel. Very nice.
August 5, 2012
Rated 3 out of 5 by Duke116 this hotel is not up to other westin standards
this hotel was not of the same standard of other Westin's. maybe it was because we were in outcast buliding.
January 31, 2014
Rated 5 out of 5 by KeyWestWestin great area
staff was very helpful, pleasant, and very glad too have us there
need a little work on wheelchair handicap touches to room
October 21, 2013
Rated 5 out of 5 by Zeus0918 Staff
Staff was outstanding, very helpful and went out their way to make sure my needs we're met.
February 23, 2014
Rated 4 out of 5 by Mango1 This hotel has great features
Very clean and well groomed hotel. Great location and within walking distance to Duval St and Marina excursions.
December 27, 2013
Rated 4 out of 5 by Dudett Mr
Had a Brocken mirror in one of the bath rooms and had to have the shower faucet repaired. The repair was completed fine.
September 19, 2012
Rated 5 out of 5 by Willie Nice place but
Very noisy room. garbage collection early, ventilation noise from neighboring facility required closed window. Too bad.
January 26, 2013
Rated 2 out of 5 by SaintPete12 Stay from 12/22 to 28/2012
This hotel is below standards for Westin.
View and location excellent.
Facilities in dire need of repairs and upgrades.
December 29, 2012
Rated 5 out of 5 by Russ123 great stay
September 26, 2013
Rated 1 out of 5 by olson04 Staff
Staff has been great everytime I have stayed at this resort - very helpful and always willing to assist with any need.
July 26, 2013
Rated 5 out of 5 by Hokievt Great location and outstanding staff
Perfect location for exploring all Key West has to offer. Great font desk staff. Very friendly and helpful.
January 6, 2014
Rated 5 out of 5 by Yq01 A great experience
The room layout with the balcony views over the harbor was fantastic as well as the boat ride over to sunset island.
June 10, 2013
Rated 4 out of 5 by DBL007 Great Location
We have been to you hotel in the past. We will continue to visit with you and recomend your hotel to others.
May 29, 2013
Rated 4 out of 5 by Holly42145 Great
Enjoyed our stay. Great location great staff. The bed was very hard and needs a gel type mattress cover.
December 24, 2013
Rated 1 out of 5 by disappointed10 disappointed guest
hallways were filthy
carpet was filthy
the whole atmosphere was dingy
will not stay at this facility ever again
August 6, 2012
Rated 5 out of 5 by taft2013 Great location
Beautiful building and efficient staff. Located near the action. If we return to KeyWest we will stay at Westin
March 13, 2013
Rated 5 out of 5 by BigD this hotel has great vistas and location
everything was just right about the Westin marina & Resort. the view vistas and location to old town was great!
April 1, 2013
Rated 5 out of 5 by Cindy07 Key West is a tropical paradise
Excellent location, great view of the pool. Clean and comfortable bed. Hotel staff very helpful and effecient.
December 2, 2012
Rated 5 out of 5 by birthday70 great experence
We had a wonderful time. Great hotel. Had cocktails and small meal by the water. It was a beautiful location.
May 18, 2013
Rated 3 out of 5 by Bill68 Service is lacking
The location is great but the overall services at the hotel for what we paid did not meet our expectations.
February 5, 2013
Rated 5 out of 5 by 1sttimekeywest Great Experience
Excellent location, everything within walking distance. Balcony overlooking marina was ideal for relaxing.
January 13, 2013