Rated 5 out of 5 by lrl2014gw 2014 South Vacation
This hotel has a great location and offers a lot of privacy. The shops that surround the hotel are full of vacationing items at a reasonable price. The hotel staff are very responsive to your every need and always with a smile.
July 6, 2014
Rated 2 out of 5 by bobinVa room w/o a view
the room was OK , but the location was the worst view in the entire hotel.We overlooked a wall and the air conditioning system. Since we paid full fair I expected more. Also the hotel was not full. So this should never have happened. I'll remember.
January 31, 2013
Rated 4 out of 5 by Travelsmuch Best hotel Location in Key West
This hotel is in a great location. Within walking distance to all Key West's major
attractions/restaurants/activities, etc. Nice rooms, terrific shops surround hotel. Central, convenient and friendly staff.
July 30, 2014
Rated 4 out of 5 by Lainy Great get away
Everything was perfect, only problem was on Sun, Mon and Tues when we woke up we had cruise ships outside our window. Although they are gone before sunset. As a gold member I dislike having to pay for parking, it should be a perk as an SPG member.
November 21, 2013
Rated 5 out of 5 by JeffreyKM The nicest and most beautiful Hotel i've ever stayed at.
From the moment we checked in we knew this Hotel was special.
Every staff member we met with was polite and very professional.
Even though our stay only lasted 3 nights, it was very memorable. And we will return again next year for a longer visit.
October 18, 2013
Rated 4 out of 5 Nice location, very poor service and staff
The hotel was in a great location and pretty good by Key West standards. The staff was very disappointing, particularly the front desk staff. I've stayed at a lot of Westins and this was by far the worst experience I've had with front desk folks.
August 15, 2012
Rated 5 out of 5 by Mary1097 This hotel has great location and facilities
We were very happy with our choice of the Westin Key West. Great location, very good facilities, responsive staff. Access to Sunset Key was another big plus. We would definitely stay here again when visiting Key West.
July 11, 2014
Rated 2 out of 5 by RTW8193 great location
Very unhappy in that we had ocean view room but both nights we we're looking at cruise ship! For the price we paid for this hotel I was very disappointed! I believe I should receive some sort of credit as I had 2 rooms with this same problem
March 4, 2014
Rated 2 out of 5 by Tommie1 Comments
Check in was average. I felt the staff was just going thru the motions, not attentive. Platinum meant a dedicated check in, nothing else.
Breakfast was well but slow and, again, going thru the motions.
July 28, 2014
Rated 5 out of 5 by JD60 Wonderful experience!
Our experience started off with the wonderful check-in desk with Marianna . The room was large and very comfortable, the bed slept like we were at home, the view was awesome. Everythng was great! We hated to check out.
July 2, 2014
Rated 4 out of 5 by theresa very comfortable
Room was clean, very comfortable. Location was great...close to the hub of activities going on. Service was very good. Pool was clean, and plenty of towels. What we were not happy with is when we were by the pool on the afternoon of Thursday, 4/18/13, there was construction going on. I purposely chose this hotel because I did not think that this would happen at a hotel of this caliber. There was drilling, and what sounded like sawing, and was just loud and obnoxious. If I knew I was going to hear that instead of just the splashing of pool water and the swaying palm trees, I could have stayed at a hotel in Key West on North Roosevelt and paid a lot less!! Very disappointed. So I would hesitate to book with you again without knowing what we could expect . Also, when they cleaned our room, they didn't replenish the coffee/tea with black tea, just herb tea. My husband called for them to bring some regular tea bags, and when they came, it was just different varieties of herb teas. Just a small misunderstanding. Overall, we were pleased with the hotel
April 20, 2013
Rated 4 out of 5 by Tom45 Excellent attention to detail by staff
Throughout my weeklong stay, all members of the staff took time for all requests with professionalism and courtesy. I was especially impressed with Bryan at the front desk. People are what make a vacation and the Westin people were great.
November 23, 2013
Rated 5 out of 5 by Dondel The best place I have ever stayed
Everything was the best, staff was helpful and we ate breakfast at the bistro every morning and it was great. If I had to say anything bad about the place we did not like to pay for parking. But I would stay there again when I go back.
April 1, 2014
Rated 5 out of 5 by Caitlyn1 Great Location
This hotel was very clean, staff was knowledgeable and courteous. It is perfectly located to enjoy all the attractions within walking distance. Food was pricey for the quality. Would definitely stay again.
July 18, 2014
Rated 4 out of 5 by SanFranciscoWorkingMom Good location, but room smells awful
Went to Key West for 2 nights during December winter break, had a small suite on 4th floor at this hotel for kids to stay on sofa bed. Great location, easy walking distance to almost everywhere we wanted to go. Nice waterfront restaurant with great healthy, yummy breakfast. Huge cruse ships were docked directly in front of the hotel every single day, from early morning until about 5-6pm, partially blocking view from our room and restaurant.
Big negative was the horrible stench that came from our room every single time we opened the door -- a sickly almost sweet smell of some sort. We suspected it was from some sort of carpet cleaner or spray that was attempting to mask a worse odor -- maybe a musty or mildew odor as it's so humid there? We opened doors and windows, but could never get rid of the odor. It made our daughter and me nauseated every time we entered the room, which was a definite downside of staying at this hotel. Smelled the same odor in upstairs hallways, but not as intensely as in our room. Recommend this hotel, but with this caveat.
January 7, 2014
Rated 5 out of 5 by countrycoach excellent hotel
We totally enjoyed our stay everything was great. They are pet friendly and thats why we originally stayed there. They even brought a heavenly dog bed and dog bowls! Everything was great and we will stay again our next visit to Key West!
December 25, 2012
Rated 4 out of 5 by Awesome123 Facilities
We came back to hotel at 10 pm expecting to have a cocktail and a light snack only to find the pool bar and bistro was closed. We asked at the lobby for room service and were sent to Duval street. At 500 a night I find this unacceptable.
February 27, 2013
Rated 5 out of 5 by Haus What an experience.
What an experience, absolutely outstanding in every respect. How this Westin can train their staff (from bottom to top) to be perfect is quite an accomplishment. No short cuts from any staff member. Thank you Westin for a wonderful stay.
May 15, 2013
Rated 3 out of 5 by Doris1234 Unprofessioal Managessional
Although most staff and acommadations were excellent, there was a manager that was unwilling and unprofessional in helping me resolve a billing problem. This incident ruined my entire stay and I have registered a compliant against him.
December 5, 2012
Rated 4 out of 5 by jaym007 Almost perfect!
What else can you say when you are upgraded to a 2 bedroom suite? The only ding I had was that both bars closed too early (before 9 I think?).
Absolutely beautiful resort! I already HAVE recommended several people come and stay here.
November 18, 2012
Rated 2 out of 5 by regg87 staff spoiled all the pleasant things about the hotel
The hotel is nice. Great location, large bright rooms, especially the rooms with sea view. all rooms have a balcony. rooms are equipped with coffee makers (Starbucks coffe)
The bed things is the bathroom don't have the door (only the toilet with the door), the pool is very small, especially given the large size of the hotel and a fitness room small as well (only several workout tools).
But the most unpleasant, it's staff. Extremely unfriendly and frankly boorish. At our arrival, they charge my credit card over $2000 instead of $ 250 for a guarantee. We had to spend a lot of time, that staff would respond to the problem, although we didn't wait any help from staff. Now we solve this problem with the bank.
Watch carefully, when you give your credit card to anyone of staff, ask them, how much money they are going to authorize youre card (although we were also told, that they authorize only $ 250)!
Because of the staff at the hotel depends the quality of your holiday, then this isn't the best hotel for a good rest (especially given the cost of services).
April 14, 2013
Rated 4 out of 5 by Margaret1 Great location and staff
Great location and extremely personable and helpful staff. Food at hotel a great option with a nice variety of choices and locations to just snack, eat outside, or dine inside.
A great place to relax with friendly people and sunshine.
March 8, 2013
Rated 4 out of 5 by Tootienolla Good stay
We enjoyed our second stay. The only flaw was booking an ocean view - two of the three days the view was blocked by very large cruise ships. On the plus side, items left in the room were recovered and are in the mail. We will return.
July 28, 2012
Rated 4 out of 5 by Liz26 Outstanding Location
Very nice hotel in an outstanding location. Room was very comfortable with standard chain hotel amenities. Food in the restaurant, which we only tried for breakfast and lunch, was excellent.
The downside was the service staff. The guy who checked us in was weirdly patronizing. He promised to code our key for self-parking in the garage--but didn't. So, when we tried to leave the garage, we had to turn around and go back to reception to get our key re-coded just so we could get out of the garage.
The maid service was spotty. The first day they completely forgot to make up the room, and we had to call late in the afternoon to have that done. The second day, they made it up, but removed some service items (like the lotion) altogether, while loading us up with other items (like bath gel).
The a/c unit sounded like a garbage truck when it turned on, and it had a too-large filter stuck halfway into the slot--half in and half out.
These are things I might not have mentioned at a lesser hotel, but at these prices I shouldn't be mentioning any negatives at all.
February 11, 2013
Rated 3 out of 5 by Martman Shabby
The rooms need upgrading. We were in a two bedroom suite. You needed binoculars to see the TV from the bed; the air-conditioner unit was way too loud; other than the bed there were no furnishings to speak of. The weather was great.
February 1, 2013
Rated 5 out of 5 by xprez best location in Key West
the best place to be for the nightly Sunset Festival and such a friendly staff...our pool view room was large and elegant...great breakfast and lots of hustle and bustle with the cruise ships docking right there...love the Keys!!!
December 17, 2012
Rated 4 out of 5 by JRP2014 Nice hotel, well located with nice sunset view
Nice hotel with modern rooms in marina where cruise ships come and go.
Disadvantage is that cruise people are also allowed to use the swimming pool, therefore sometimes too crowd.
August 4, 2014
Rated 5 out of 5 by Cobra10 This Hotel has OUTSTANDING service
First time in Key West on a business trip. Weather was not what was expected but the Hotel team kept is Sunny and Pleasent !! Great time for me and my wife. Hotel staff went well above and beyond to make our stay the best ever!!
March 5, 2013
Rated 5 out of 5 by BDgirl62 Fantastic hotel
Everything was perfect from arrival to departure. The staff were exceptional and the my room was magnificient. I was always greeted with a smile and the staff was more than willing help with my every need. I can't wait to return
February 22, 2013
Rated 5 out of 5 by PetraKnoska Very helpfull staf
This hotel has best font desk manager, very helpfull and nice person. Beautiful location and nice breakfast. We enjoy it very much.
August 26, 2014